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Secrets Aura Cozumel

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#14 of 51 Hotels in Cozumel
Certificate of Excellence
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Secrets Aura Cozumel
Secrets Aura Cozumel
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3,282 Reviews from our TripAdvisor Community

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There are newer reviews for Secrets Aura Cozumel
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Showing 3,022: English reviews
A TripAdvisor Member
Level Contributor
6 reviews
2 helpful votes
Reviewed 19 November 2016 via mobile

We were so excited to stay here. We were here for 7 nights What a disappointment. Our pool view room had overgrown shrubs and trees so there was no view. The music from the pool was so loud we couldn't hear each other in our room. The bathroom did not have a tub which I love for a long romantic...

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2Thank A TripAdvisor Member
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Guest, Thank you for sharing your comments with us. It is obvious that we failed to meet your expectations on several points. I wish to reassure you, that I have shared and are trying to address your comments with our Department Heads to ensure that we take all the necessary actions to improve our services. I remaion at your...

Tirol, Austria
Reviewed 19 November 2016

There are a lot of drunk americans around the preferred area which are screaming very loud around the whole area!! Its like springbreak for adults!! So its not really relaxing, the sunscape (where kids are allowed) hotel next to it is much calmer!!! The preferred area it's not worth it and the cleanliness could be better! The service at the...

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1Thank Hannes8782
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Hannes8782 We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have...

Reviewed 18 November 2016 via mobile

We have stayed at this hotel 3 times prior and always found the accommodations good, views incredible and service good. We read the reviews about the non-preferred rooms and had some small concerns but thought it was maybe different levels of expectations. No. the non preferred rooms are worse than worn. Stains, dirty walls, moldy smell and worse. I woke...

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Helpful?
Thank Kristi S
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Kristi S, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary actions measures are being instituted to prevent recurrences in the future. We are going to...

Reviewed 18 November 2016 via mobile

This is a nice resort but I expected more. The best part of this resort was the manatee bar/swim up bar and Fernando. Fernando was a lot of fun and always made sure the party kept going. I gave this resort a four but Fernando & Luis the bartenders at the manatee/ swim up bar get 5⭐️ and the rest...

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2Thank Brian Y
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Mr. Brian Y, Thank you for taking the time to share your review with us. it is a plasure to read that you enjoyed our swim up bar and staff members, we are going to be doing an special mention to Fernando and Luis. As you know we are all the time improving our areas and you commment help...

Quincy, Illinois
Reviewed 18 November 2016 via mobile

There are good and bad things here. The fridge doesn't get stocked very well if at all. The food is ok. The rooms are older and need some help. The all star and saving grace of our family trip of 9 people was Fernando at the Manatee Swim Up Bar. He is an amazing asset to the staff and made...

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Thank Foodie3311
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Foodie3311, I really hope this is not the last time, we´ll be more than delight to assist you for the next time. I´ll make sure to share your comments with Fernando is gold in our staff!! Thank you very much for taking the time to send us your comments. Looking forward for your next vacation! I remain at your...

Oshawa, Canada
Reviewed 17 November 2016 via mobile

We have come to cozumel for diving but we are certainly loving this place ..the staff are simply amazing .the food has been excellent as all restaurants are menu not buffet ..except for market cafe in the morning and their breakfast is awesome .Sky bar is a great view open air bar on third floor .

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1Thank Alan M
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Mr. Alan M Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We were really happy to hear that you enjoyed your recent visit to the hotel and that you were particularly pleased...

Chalfont, Pennsylvania
Reviewed 17 November 2016

This was my 8th visit to Cozumel and I have always stayed in this resort. It has changed ownership over the years, but the best has been in the past 3 years. It just keeps getting better and better and this year was the best yet. My room was fabulous, and thanks to Silvia for keeping it well cleaned and...

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3Thank nhf55
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear nhf55 Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Aura Cozumel. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so...

Reviewed 16 November 2016

Hello Staff at Secrets Aura Cozumel. My wife and I just returned from an amazing trip at your resort. We had a fantastic time all around, but I wanted to take a few minutes to give a special thanks to the select group of staff member that took our experience to a whole new level. Firstly, I want to give...

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2Thank Jimmy M
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Jimmy M We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a most pleasant one, and that...

Nampa, Idaho
Reviewed 15 November 2016

Do yourself a favor, this is an adults only resort, if you are adults only visit this resort. We have been to resorts in Cancun, Playa del Carmen (I've been on 8 week long trips around Cancun), and this one. Everything is magical. Snorkeling right off our beach was amazing, lots of fish, lobsters, squid swimming around. Top shelf booze...

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2Thank Matt D
Charlotte, North Carolina
Reviewed 14 November 2016 via mobile

Let me begin by saying-I'm not sure if this is a nice place or not as I didn't stay in the rooms this was just a day pass. It was $113.00 USD and not worth it. Snacks only and drinks were OK. Pools were basic and the place was dead, the exciting thing was when a cloud of bees swarmed...

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Thank amydialr
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Mrs. amydialr Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Please accept our apologies it is certainly not our intention to disappoint our guests, however, it is obvious that we failed to meet your expectations on your day pass. With that being said we guarantee that this is definitely...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more   less 

Additional Information about Secrets Aura Cozumel

Address: Carretera Costera Sur KM. 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Aura Cozumel Grand Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $312 - $680 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Aura Cozumel 4.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Aura Cozumel Grand Hotel Cozumel
Wyndham Cozumel
Cozumel Wyndham
Hotel Style:
#7 Luxury Hotel in Cozumel
#7 Top resorts Hotel in Cozumel
#8 On the Beach Hotel in Cozumel
#8 Spa Hotel in Cozumel
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try to stay away from building 7-8 1st and 2nd floors due to restaurant noise, we were on the 3rd floor and it was fine!!”
 of 5 bubbles Tri0t3, 24 Mar 2017 | Read review
“Ocean view rooms are great! We loved our swimsuit suite.”
 of 5 bubbles DebV_12, 23 Mar 2017 | Read review
“Request corner or west facing balcony for best ocean view.”
 of 5 bubbles firsttime2cancun, 23 Mar 2017 | Read review
“Request that your room be in one of the newer buildings”
 of 5 bubbles erinlhenderson, 23 Mar 2017 | Read review
“We were at the back of the hotel, I don't believe this hotel has a bad room at all.”
 of 5 bubbles stevejR4221UP, 21 Mar 2017 | Read review
5 of 5