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Privilege Aluxes

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2,678 Reviews from our TripAdvisor Community

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Showing 2,448: English reviews
Providence, Rhode Island
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 26 January 2014

What a beautiful resort on such an amazing island! My husband and I travel to an all-inclusive resort every September. This year we went with another couple. We all loved Privilege and Isla Mujeres. This was our first time visiting Isla Mujeres. It is such a cute, quirky island. It is different from Cancun but so close. The resort is... More 

Helpful?
2 Thank realreviews_11
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for choosing Privilege for your first time visiting Isla Mujeres. Thank you as well for posting a great review for us, we really value your feedback. We are delighted to see you enjoyed the hotel facilities and the beautiful beach. We appreciate your mention to our great customer service, we will forward your compliments to our staff. It... More 

Olathe, Kansas
Level Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 26 January 2014

We checked in on January 9th in a driving rain. We were greeted with flutes of Champagne and a very warm welcome by Olivia and Kathia. Check in was easy and we were off to our room. We were greeted in our room with swans and flowers all over the bed and the bath. Also had a plate of fresh... More 

Helpful?
2 Thank kclady66
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your wonderful and kind words. We are glad that overall you had a great stay with us. It is a pleasure for us to know that your anniversary was memorable and we were able to make you feel at home at Privilege! The whole team sends their warm regards to you and we hope that we will... More 

UK
Level Contributor
200 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 25 January 2014

This hotel is in tip-top condition, nicely placed on the island, has lots of room in the grounds for sun beds, 3 jaccuzis and two large pools - several places to eat and variety in the menus and beverages. We completed a questionnaire that was given to us on the second morning at breakfast and had a couple of comments... More 

Helpful?
1 Thank GappyUK
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for sharing your comments on TripAdvisor. We value your feedback and the details that you mentioned will help us improve the service we are offering. We were delighted to see that you found the hotel in tip-top condition and you have enjoyed the food variety and good quality. It is fantastic to read that you would recommend Privilege... More 

Stafford, Virginia
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 January 2014

Loved our stay here. Felt it was very clean, the beach out front was beautiful, the pools are nice, room service is great. Went as a couple but saw families there too. id say the only downside is that the food is so-so. The Asian restaurant was my least favorite. the other ones are fine. If I could do it... More 

Helpful?
2 Thank pvaultingirl
Privilege A, Social Media at Privilege Aluxes, responded to this review

We wish to express our sincere appreciation for your contribution with your comments. The feedback and support we get from you help us scale new heights in improving the quality of our service. We are glad to read that you loved your stay here and we look forward to providing more memorable moments soon! More 

detroit, mi
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 January 2014

We just got back from 7 nights at Privilege and most of it was good but there were a few things that could have made the trip better. First off, the staff was wonderful. I never had an encounter with someone not willing to help out with a smile. This includes the front desk, spa and all of the bar/restaurants.... More 

Helpful?
1 Thank aicirtapc5
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank your for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are already working to improve the issues you mentioned as our aim is to give an impeccable experience. We are delighted to hear that you loved the beach area and the spa as... More 

Ottawa, Canada
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 January 2014

First let me start off by saying the hotel is Gorgeous, the grounds are gorgeous and the hotel as a whole has excellent potential. Some staff are excellent, and some are very poor. We stayed for 7 nights for our wedding. Our Honeymoon suite was beautiful, big room, very empty feeling though, loved our Jacuzzi on the balcony (Excellent feature... More 

Helpful?
3 Thank Emily T
PrivilegeIslaMujeres, Quality Control at Privilege Aluxes, responded to this review

Dear Reviewer, We would like to thank you for taking the time to review Privilege and for making important remarks to improve our services at the hotel. We thank you for sharing your experience with the travel community. We are hoping you decide to come back and visit us again in the future and your next stay to be of... More 

Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 January 2014

We stayed here in August of 2013, and chose it after reading trip advisor reviews for over 3 hours! We were very happy we did all the leg work, because this hotel was totally perfect! From its cleanliness and comfort, to it's friendly and helpful staff - who all speak near perfect English, to the lovely beach - it exceeded... More 

Helpful?
2 Thank Jackie B
Privilege A, Social Media at Privilege Aluxes, responded to this review

We appreciate the time you invested in to let us know your valuable comments as the work being done daily at Hotel Privilege Aluxes is in order to add satisfied customers. We are pleased to know that you enjoyed your stay with us, from the beach to the service. We will share the comments with the team that made such... More 

Cincinnati, Ohio
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 January 2014

I spent a week at PA and had a lovely time, but I wouldn't recommend the hotel for solo travelers. The vast majority of the guests were couples (which I should have expected) who seemed to want to keep to themselves (again, fair enough). After the first few days, I spent more and more time away from the hotel, because... More 

Helpful?
3 Thank audreehep10
Privilege A, Social Media at Privilege Aluxes, responded to this review

We appreciate the time you invested in to let us know your valuable comments. We are pleased to know that overall you enjoyed your stay with us and you felt safe exploring this beautiful island as this is one of the several advantages that Isla Mujeres offers. Once again thank you for your review and recommendations. More 

Edmonton, Canada
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 19 January 2014

This hotel was worth more than any five star I've stayed at and costed next to NOTHING. I spend more in a week at home in Canada! Even after purchasing all-inclusive the service was the best anywhere. You would expect that since you've already paid there would be no need to impress but the strongest triple Long Island I pay... More 

Helpful?
10 Thank Vicky D
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your detailed review and your time. Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive. It is a pleasure for us to read that you would choose Privilege Aluxes again where we will always try our best to fulfill your needs. More 

Columbus, Ohio
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 January 2014

This was our first visit to an all inclusive resort. We went with friends who had stayed there last year. We all stayed in Suite Deluxes with an ocean view and pool view (2nd floor). The view was very nice but if we return we may ask for the 3rd floor. The beds were very comfortable and everything was very... More 

Helpful?
6 Thank Beth S
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for choosing us on your first visit to an all inclusive resort and for sharing your experience. Your comments and observations are the best assistance to help us improve as it is important that we keep growing to meet all your needs. We are delighted to read that you are already planning on returning, looking forward to welcoming... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Free Breakfast
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Privilege Aluxes
Privilege Aluxes
Cuisines: Mexican, Seafood, Caribbean, International
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $270 - $817 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres
Hotel Style:
#2 Spa Hotel in Isla Mujeres
#2 Top resorts Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Privilege Aluxes staff and other travellers.
342 questions
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Questions? Get answers from Privilege Aluxes staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“corner suites are large and definitely recommend the platinum suite it was awesome”
 of 5 bubbles ruresti2016, 1 Dec 2016 | Read review
“Ask for a higher floor when booking to get a great view, also read about the room types, Standard, Superior, Suite Deluxe, Etc,”
 of 5 bubbles 172randallf, 1 Dec 2016 | Read review
“any of the top floor rooms have plunge pools”
 of 5 bubbles davidhG6329JB, 30 Nov 2016 | Read review
“Higher up,the better the view”
 of 5 bubbles Dave443, 29 Nov 2016 | Read review
“Upgrade to a honeymoon suite. The size of the room was amazing and it was also quiet.”
 of 5 bubbles _idacsr, 21 Nov 2016 | Read review
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