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Privilege Aluxes

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2,682 Reviews from our TripAdvisor Community

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Showing 2,452: English reviews
Nashville
Reviewed 26 November 2013

This was my first time staying at Privilege although I have been to Isla several times. I booked a superior suite with hot tub on the balconey. Imagine soaking with your significant other while looking out on the Caribbean while the warm trade winds blow. Wow!!! The staff was so helpful in making reservations or attending to any need. Reyes...

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Helpful?
Thank laddiebuck
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for giving us the opportunity to host you and thank you for your wonderful review. We really love your sentence: "Imagine soaking with your significant other while looking out on the Caribbean while the warm trade winds blow." because we could not agree more! We are delighted to see you mention our great staff, we will forward your...

Niagara falls
Reviewed 25 November 2013

Very nice resort, we'll maintained, good service. Stayed in the Deluxe Suite, very spacious, clean, modern and awesome ocean view! Great beach with beautiful white sand, clear blue water and lots of lounge chairs. Rented a golf cart to tour the island, a must do. Lots of little local shops and restaurant/bars within walking distance. Would recommend this resort and...

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Helpful?
2Thank Chris G
Privilege A, Social Media at Privilege Aluxes, responded to this review

We wish to express our sincere appreciation for your contribution with your comments. We are pleased that the staff lived up to your expectations and that you enjoy your suite, the view and our location in the lively heart of the city and right next to the finest beach. We are particurarly glad to read that you would recommend this...

NJ, USA
Reviewed 25 November 2013

We stayed at the Privilege Aluxes from Nov 5th - Nov 12th. Upon arrival, we learned that the ferry off of the island (back to Cancun) does not run between 12:00am - 5:30am. We had a 7:00am return flight to catch back to the U.S. and there wouldn't be enough time to make it by leaving on the first ferry...

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Helpful?
5Thank Mitch V
North Little Rock, Arkansas
Reviewed 25 November 2013

This was our 17th time to visit Privilege Aluxes in Isla Mujeres. We were treated very special beginning with the helpful front desk staff (Jesus). This atmosphere continues throughout the entire hotel thanks to Maria overseeing all areas. We especially loved the Satay Restaurant, Hector is the best and the food was delicious. We did the all-inclusive this time but...

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Helpful?
2Thank Inas H
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you so much for sharing your comments, we really appreciate it and it was a pleasure to read your review. It is very flattering to read from loyal guests as you are, we are very thankful for your preference and your trust. We hope that Privilege Aluxes will always be your home away home because for us it is...

Apple Valley, Minnesota
Reviewed 25 November 2013

We recently spent a week at the Privilege Aluxes. It was a great vacation. Our first room wasn't the greatest but when they had another one open up they moved us and that one was very nice. The staff was amazing and we were well taken care of. We'd especially like to mention Reyes...he went out of his way to...

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Helpful?
Thank Bonnie Rae B
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for posting a review for us, we really value your feedback. We are delighted to see you mention the food, accommodations, beach and our great customer service, we will forward your compliments to our staff. It was a great pleasure for us to welcome you at Privilege and we look forward to the next time!

Boston, Massachusetts
Reviewed 24 November 2013

We were here October 19-26th. We have been to the island 3 other times for day trips. This was our first time staying here. It was an easy ferry ride over and we rented rickshaws to bring our luggage to the hotel. Check in was a little busy but they brought us cold towels and a welcome drink while we...

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2Thank Medegrie
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for posting a review and taking the time to share your experiences, we will take your comments into consideration in order to improve our work. We are glad to inform that the wi-fi signal will be improved soon and we are already planning an option for rainy days to offer to our guests. We are glad that overall...

Lynchburg, Virginia
Reviewed 24 November 2013

Felt like a movie star. Drinks are handed to you at checkin, staff are very friendly and the grounds are beautiful. Would recommend the all inclusive pricing but do travel out into the town. We always felt very safe on the island.

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2Thank SBCgrad14
Privilege A, Social Media at Privilege Aluxes, responded to this review

Sincerely thanks for your kind words. We are glad that you enjoyed your stay at Privilege Aluxes and felt special as our valued guest are the main objective so we are delighted to read your mention. We hope you visit us again and we also hope that your next stay with us will always be as pleasant as this one.

Victoria
Reviewed 21 November 2013

We stayed here in Nov for a week to celebrate my husband's birthday. The hotel is modern and quite lovely, although there are signs that maintenance is not quite up to par. We had a standard room and overlooked the lighthouse and had views over elementary school and out to the water. The school children can be very noisy on...

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3Thank Jamuca
Privilege A, Social Media at Privilege Aluxes, responded to this review

First of all, we thank you for your time making these valuable comments which are the best assistance in our daily improvement to get the highest standards. We are sorry for the inconveniences regarding the accessibility, at Privilege we do not advertise the hotel as accessible as we know that not all the areas are, we are checking with the...

Leawood, Kansas
Reviewed 19 November 2013

My wife and I stayed again at Privilege Aluxes, for the fifth time, and had another wonderful stay. The rooms were clean and maintained well each day. The front desk was very helpful and we were particularly thankful for Adrian's unconditional help during our stay. Edguardo's attention each morning at our Breakfast buffet made it an enjoyable time each day....

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1Thank Mark D
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are so grateful for your preference and for sharing your good comments. As you know Privilege Aluxes seeks to provide experiences and services based on criteria of excellence and we are delighted to read that you had another wonderful stay! We will always be at your disposal and we hope to see you soon in this wonderful destination for...

Milford, Illinois, United States
Reviewed 19 November 2013

Love this hotel and staff. BEAUTIFUL is the best way to describe it. The island is so full of culture and friendly. This was our first trip and will not be our last. We had a deluxe with ocean view. It was a basic room on the second floor with a breath taking view of the beach and pool. The...

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Helpful?
2Thank Tracy S
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for sharing your comments on TripAdvisor, we value your feedback to help us improve the service we are offering. We are delighted to hear that you loved your stay with us and you enjoyed the view from your suite. It is great to read that you are thinking about coming back and we look forward to it!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Free Breakfast
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Privilege Aluxes
Privilege Aluxes
Cuisines: Mexican, Seafood, Caribbean, International
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $268 - $842 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres
Hotel Style:
#2 Spa Hotel in Isla Mujeres
#2 Top resorts Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Privilege Aluxes staff and other travellers.
344 questions
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Questions? Get answers from Privilege Aluxes staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“corner suites are large and definitely recommend the platinum suite it was awesome”
 of 5 bubbles ruresti2016, 1 Dec 2016 | Read review
“Ask for a higher floor when booking to get a great view, also read about the room types, Standard, Superior, Suite Deluxe, Etc,”
 of 5 bubbles 172randallf, 1 Dec 2016 | Read review
“any of the top floor rooms have plunge pools”
 of 5 bubbles davidhG6329JB, 30 Nov 2016 | Read review
“Higher up,the better the view”
 of 5 bubbles Dave443, 29 Nov 2016 | Read review
“Upgrade to a honeymoon suite. The size of the room was amazing and it was also quiet.”
 of 5 bubbles _idacsr, 21 Nov 2016 | Read review
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