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Privilege Aluxes

CancelonUS$172*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$257*
US$172*
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US$257*
US$257*
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Privilege Aluxes
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2,855 Reviews from our TripAdvisor Community

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Showing 2,611: English reviews
Thunder Bay, Canada
Reviewed 31 March 2014

Donna and Jerry, Thunder Bay, ON Where do we start? We stayed from March 8th to the 15th. Beautiful white sand beach, three very nice pools with lots of loungers, umbrellas and beds at both spots, excellent service in the restaurants, pools and beach,delicious food, friendly attentive staff, large modern well maintained very clean rooms, well maintained grounds, discreet but...

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Helpful?
Thank Donna F
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thanks for sharing your experience as a satisfied guest with others. Your testimony is very important to us and we truly appreciate it. We are glad we were able to satisfy all your expectations regarding facilities, staff and services. It is great to read that you will definitely come back to the island and to Privilege Aluxes and we look...

Mexico City, Mexico
Reviewed 31 March 2014

Have been to many all-inclusive hotels. This one is a little smaller, which I think has great advantages. While they don't have eight or nine restaurants like some of the huge ones, the variety is great. Room service was very quick. The restaurant that is literally on the beach gives you service right in the sand or you can come...

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Helpful?
1Thank Juandf023
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for posting a great review for us, we really value your feedback. We are delighted to see you mention our customer service regarding efficiency and help , we will forward your compliments to our staff. We appreciate as well your comments about the great variety at the restaurants. It was a great pleasure for us to welcome you...

Chicago, Illinois
Reviewed 31 March 2014

The hotel is nicely located, few blocks away from virtually everything that matters (restaurants, coffee shops, grocery stores). The beach just in front is beautiful, only a bit crowded by surrounding beach clubs, and the boat traffic close to the shore. Service is very good overall. Rooms: There are OK ones, and very good ones. We ended up changing from...

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Helpful?
1Thank Umberto T
Privilege A, Social Media at Privilege Aluxes, responded to this review

We really appreciate when one of our guests spend some minutes letting know their good experiences in our property to the Trip Advisor readers. We also appreciate your comments and remarks that help us in our daily effort to improve. We are glad to know that overall you enjoyed your stay and it will be a pleasure for us to...

Reviewed 30 March 2014 via mobile

The perfect place for a romantic vacation where there is nothing missing! Reception, the service and the staff is something quite unique in the world, they helped including my boyfriend to make it unique when he was propose to me. Thanks for everything we will come back some day!!

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Helpful?
1Thank Stina P
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for taking the time to post a great review. Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive. It is a pleasure to receive your congratulations, we will always try our best to fulfill your needs and we look forward to welcoming you back soon.

Big Lake
Reviewed 29 March 2014 via mobile

We returned to this amazing resort and all we can say is they out did themselves from the first time! Upgraded room service, more items included in the all inclusive package. The service beach side, pool side and at the front desk was top notch, the room was large and great once again as well. One more thing the first...

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Helpful?
2Thank Seth H
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your wonderful and kind words. It is a pleasure for us to know that our guests feel at home at Privilege Aluxes and we really appreciate your comments regarding the improvements from your last visit. The whole team sends their warm regards to you and we hope that we will have the pleasure to host you soon...

Michigan
Reviewed 28 March 2014

We were at PA 3/20-3/27 and couldn't have asked for a better vacation! This was our 3rd time at PA in the last year and we were very pleased with everything. Our room request for an upper floor ocean view(deluxe suite) was honored and we had champagne and fruit and chocolate in our room waiting for us compliments of the...

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Helpful?
2Thank 02cabrio
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are pleased to greet you and at the same time we would like to convey our gratitude for choosing Privilege Aluxes for the 3rd time. It is great that you have enjoyed again your experience with us and we appreciate your comment regarding our beach area as the best in the area. It is our pleasure to have offered...

Poole, UK
Reviewed 28 March 2014

Not much to add to previous comments so will keep this fairly short - e-mailed in advance for a high floor and had 4th floor in block 2 with a view of the graveyard. Great sunrises and views of 3 coasts of the island. Wifi worked well both in the bedroom and in the other areas. Food was great -...

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Helpful?
1Thank swivellingmonk
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your feedback, it commits us to improve our services, reviews like yours help us to improve ourselves. We always try to do our very best to meet our guests requests as we feel that the little things really make the difference. It will be our pleasure to welcome you again to offer anothe great holiday!

Reviewed 26 March 2014

You can have the best location, beautiful clean well maintained hotel, huge gorgeous rooms with comfy beds, picture perfect grounds/gardens/pools, extensive amount of unbelievably comfortable loungers and beds, amazing food and food options, abundance of staff.....(all here at PA!) But, without good management it will still not guarantee a good experience for guests. Not the case here! Kudos to the...

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Helpful?
4Thank annacoll
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for sharing your comments on TripAdvisor, we value your feedback to help us improve the quality of the product we are offering. We were delighted to see you found the hotel clean, amazing food options, comfortable loungers and beds and the staff friendly and helpful. We would agree we are in a fantastic location to enjoy the best...

Greensboro, North Carolina
Reviewed 25 March 2014

Our first time here will not be our last. PA is extremely clean, comfortable and relaxed. It is also in the perfect location on Playa Norte which was voted a top 10 beach worldwide in 2013 on Tripadvisor. We stayed in the Honeymoon suite room 342 for the first half of our stay and upgraded to a Platinum suite 251...

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Helpful?
1Thank colin_h13
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your review, it was a pleasure to read. It is great to learn that you found the hotel to be clean- our housekeeping team are very passionate about keeping the hotel "tip-top" so it's great to see their efforts recognized. We are proud to have such a fantastic team of staff at the hotel offering great service...

Mattituck, New York
Reviewed 25 March 2014

My wife and I who have been to Isla many times, and our good friends,who joined us for their 1st trip to Isla spent the second week of March at PA and I can't get over what a great experience we were treated to. This was the 2nd time my wife and I stayed at PA,we were there in Oct...

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Helpful?
1Thank Dave443
Privilege A, Social Media at Privilege Aluxes, responded to this review

It is a pleasure for us to know that your stay at Privilege Aluxes was an incredible experience because our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. Your positive comments regarding the improvements from your last visit help us to keep working in our continuous effort to get better day...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Spa
  • Breakfast included
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Privilege Aluxes
Privilege Aluxes
Cuisines: Mexican, Seafood, Caribbean, International
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $235 - $544 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres
Hotel Style:
#2 Spa Hotel in Isla Mujeres
#2 Top resorts Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Privilege Aluxes staff and other travellers.
403 questions
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Questions? Get answers from Privilege Aluxes staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms above the third floor, pool or ocean vies”
sbfk, 26 May 2017 | Read review
“Room 352 had great pool, beach, and city views.”
adniL717, 19 May 2017 | Read review
“Don't get the bathtub on the deck. It's not worth it, and makes the room feel small.”
552steffanyj, 18 May 2017 | Read review
“rooms facing the street can be noisy because of the school”
DreaAST, 16 May 2017 | Read review
“Pool view includes view of the sea in distance.”
AnnK200, 16 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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