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Privilege Aluxes

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Traveller (4267)
Room & Suite (1088)
Pool & Beach (933)
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Overview
  • Excellent64%
  • Very good26%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“satay”(548 reviews)
“del mar”(414 reviews)
“platinum suite”(119 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (3,209)
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1,769
783
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77
54
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All reviewssataydel marplatinum suitepool barthai restaurantsuperior roombeach restaurantall inclusive packagebreakfast buffetgolf cartbeach clubjacuzzi on the balconyall inclusive planliving roomchicken wingsocean viewbeach service
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1,301 - 1,305 of 2,923 reviews
Reviewed October 27, 2014

Bad Hotel Experience - The resort wrongfully accused us of doing something we didn't do. They threatened to call the police, unless we paid them cash on the spot. Extortion? In the end, they tacked on hundreds of dollars to the bill, and charged the...More

13  Thank LimaMexicana
Response from Privilege A, Social Media at Privilege AluxesResponded November 4, 2014

Thank you for sharing and for allowing us the opportunity to extend our response. Under no circumstances the hotel accuses, threats or extorts. If, by accident or little care, two motorbikes were crashed by a golf cart at the hotel´s entrance and the owners claimed...More

Reviewed October 27, 2014

We were planning on staying at a small hotel in town until PA had such a wonderful SMART Thurs. deal we could not pass up. For what we paid, it was well worth the money! We were greated at the reception area with wine and...More

2  Thank jguynn
Response from Privilege A, Social Media at Privilege AluxesResponded October 30, 2014

We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights in improving the quality of our service and product. We are glad to learn that you enjoyed...More

Reviewed October 27, 2014

My husband & I spent our first time in Isla Mujeres at the Privilage Aluxes, celebrating our 10 year wedding anniversary! It was everything we hoped for & more. Can't wait to visit again!! Hopefully sooner rather then laterMore

2  Thank llalcantar
Response from Privilege A, Social Media at Privilege AluxesResponded November 4, 2014

Thank you very much for choosing Privilege for your first time and to celebrate your anniversary! It is so encouraging to know that you enjoy the whole experience at Privilege Aluxes. We found your praises very gratifying after the work and effort made by our...More

Reviewed October 26, 2014

We have been all over the Mayan Riviera and prefer adult only hotels. This time we wanted the tranquility of Isla Mujeres and this hotel sounded perfect. We expected a bit of a step down, because you don't get the fanciness of Cancun on the...More

4  Thank JewelsB
Response from Privilege A, Social Media at Privilege AluxesResponded October 30, 2014

Thank you for posting a review and taking the time to share your experiences. We are very disappointed to learn that your stay did not exceed your expectations. We would like to assure you that we are currently dealing with the points that you mentioned...More

Reviewed October 25, 2014

We (three girlfriends) stayed here for 4 nights mid-October. We were three 40-somethings getting away from jobs, husbands and kids. This resort was the perfect choice for us. We had room 433. Great view! The A/C in the room was a welcome respite from the...More

3  Thank hana2000
Response from Privilege A, Social Media at Privilege AluxesResponded October 30, 2014

We really appreciate when one of our guests spend some minutes letting know their good experiences in our property to the Trip Advisor readers. It is a pleasure to know that you enjoyed your deserved girls getaway! We would love to welcome you back with...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Spa
Breakfast included
Beachfront
Bar/Lounge
Hotel Amenities
Room Service
Breakfast included
Airport Transportation
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$170 - US$319 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Isla Mujeres
#2 Top resorts Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$170 - US$319 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Isla Mujeres
#2 Top resorts Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
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Traveller (4267)
Room & Suite (1088)
Pool & Beach (933)
Dining (481)
Amenities (50)
Family and Play Areas (8)
Business Centre & Event Rooms (6)
Questions & Answers
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Beachtrip16
May 27, 2018|
Answer
Response from BUDDYV | Reviewed this property |
We have used CARM and Happy Shuttle with great success with both. Happy Shuttle is the cheapest and they were great. They include round trip ferry tickets as well, keeping you from standing in another line , and they were... More
0
Votes
lina
May 23, 2018|
Answer
Response from FloridaMarvin | Reviewed this property |
The suite had a 'kitchenette' which consisted of a 2 electric burner, a small fridge and sink. We had to ask for cooking utensils, plates, cutting board and bowls which they gave us after some discussion - since most people... More
1
Vote
msil393
May 20, 2018|
Answer
Response from BUDDYV | Reviewed this property |
99 % sure that no pets are allowed
0
Votes
Room Tips
"Honeymoon Suite or higher to be sure you don't have a cemetery/street/school view & noise"
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"Room 202 is perfect"
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"Consider upgrades and full meal plans if that suits your priorities. The breakfast buffet is awesome."
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"We were in Building 1 and at 3rd floor high enough to have a view of the sea but some rooms face back..."
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