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Traveller (78)
Pool & Beach (18)
Dining (4)
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Overview
  • Excellent83%
  • Very good13%
  • Average1%
  • Poor2%
  • Terrible1%
Travellers talk about
“chef raul”(9 reviews)
“rooftop pool”(10 reviews)
“staff cleaning”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (68)
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52 results
Traveller rating
41
7
1
2
1
Traveller type
Time of year
LanguageEnglish
41
7
1
2
1
Show reviews that mention
All reviewschef raulrooftop poolstaff cleaningroom feegreat balconieswarm hospitalityrooms are beautifulsmall beachmain poolamazing hotelincluded breakfastlove islaocean viewking bedbeach areaeach morningpunta sur
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1 - 5 of 52 reviews
Reviewed 4 days ago

I stayed on June 9th for a wedding.. Hotel is very nice.. I did not use my credit card the entire trip except to hold for incidentals at the hotel (did not even have any incidentals) 2 days later, my card was used through a...More

Thank mamatheb
Response from IzlaHotel, Guest Relations Manager at Izla HotelResponded 3 days ago

Dear mamatheb, thank you for your review, and we are sorry for any inconvenience. Above all we emphasize that any situation like the one you describe, inclusively hypothetically is absolutely reprehensible and do not follow our high standard views. As we responded to you personally...More

Reviewed 6 days ago via mobile

Recently stayed at the new Izla Hotel on Isla Mujeres and am already looking forward to going back. My wife and I booked this hotel for our vacation and could not be more happy with our choice. The hotel itself is relatively new and everything...More

Thank Phil H
Response from IzlaHotel, Guest Relations Manager at Izla HotelResponded 5 days ago

Dear Phil H, your comments are extremely valued to us! We truly strive to make our accommodations a place where all of our Guests can enjoy their vacations and we are overjoyed realizing that you find satisfied by our services delivered, location, rooms, and Staff....More

Reviewed 6 days ago via mobile

After a short ferry ride from Cancun you arive at Isla Mujeres, short taxi ride to one of tge best Hotels We have ever stayed at. First off this Hotel just opened in Febuary. So everything is new and fresh. Great atmosphere, Great Staff, Great...More

Thank Bruno994
Response from IzlaHotel, Guest Relations Manager at Izla HotelResponded 5 days ago

Dear Bruno994, thank you for sharing your experience! How wonderful to know that you enjoyed your time with us; it is indeed a pleasure to receive nice comments highlighting our facilities, services and our staff kindness We truly appreciate you shared your feel with and...More

Reviewed 1 week ago via mobile

I have been there with my girlfriend,the perfact place for a couple. Wonderful staff so polite and friendly help with everting from the smallest to the big one.the rooms are huge and so clean,she sheet are so soft.the bed are Great and luxurious , the...More

1  Thank Bar L
Response from IzlaHotel, Guest Relations Manager at Izla HotelResponded 6 days ago

Dear Bar L, many thank for expressing your your feel after staying with us! We are very happy to know that your recent vacations worth to be shared and that you enjoyed your time with us.. We truly wish to see you again soon, for...More

Reviewed 1 week ago

We went to this new hotel on Isla Mujeres, a group of us(3 couples), for a firends birthday. Great place, very nice food and services. It is not in the main part of town, but well worth the tad bit extra distance, to have a...More

Thank oats55
Response from IzlaHotel, Guest Relations Manager at Izla HotelResponded 6 days ago

Dear oats55, we are thrilled to know that you enjoyed stay! We always aim to provide the highest level of service and take genuine care of our Guests. It would be lovely to see you gain soon! Respectfully, Customer Service, Izla Hotel.

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Most Booked Properties in Isla Mujeres
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About
Amenities
Top amenities
Pool
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Free Parking
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Breakfast included
Concierge
Multilingual Staff
Conference Facilities
Free Parking
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$179 - US$332 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Isla Mujeres
#6 Spa Hotel in Isla Mujeres
#7 On the Beach Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$179 - US$332 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Isla Mujeres
#6 Spa Hotel in Isla Mujeres
#7 On the Beach Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (78)
Pool & Beach (18)
Dining (4)
Room & Suite (1)
Family and Play Areas (5)
Questions & Answers
Ask a question
May 1, 2018|
Answer
Response from 68pilarfer | Reviewed this property |
You can rent a golf cart if you want but you can easily find a taxi to take you everywhere. Also the hotel can call taxis when ever you like!!!
0
Votes
Stacy D
April 29, 2018|
AnswerShow all 3 answers
Response from 68pilarfer | Reviewed this property |
All rooms have a balcony ๐Ÿ‘๐Ÿผ
1
Vote
Dennis R
March 26, 2018|
AnswerShow all 3 answers
Response from Gina M | Reviewed this property |
I donโ€™t have a menu. But stayed there for 9 days. Total drink/food bill was $500 usd. Breakfast is included in your rate. Places to walk to for a change of food/drink and $5 usd taxi ride to the north end.
1
Vote
Room Tips
"do not leave any credit card or financial info with hotel .. they will use it for purchases/theft"
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"Rooms on the bottom have a plunge pool and right on beach and steps from pool! The sunsets are amazing!"
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"rooms closer to the elevator have better views"
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"Higher floor. All beautiful views."
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