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4.5
#13 of 50 hotels in Isla Mujeres
Location
Cleanliness
Service
Value
Bahia Chac Chi is set in the heart of Isla Mujeres, just steps away from downtown restaurants, shopping & entertainment, the main ferry port and the powder white sands of Isla Mujeres' North Beach. Boasting a contemporary architectonic design, Bahia Chac Chi invites its distinguished guests to enjoy its modern facilities, top of the line amenities and the magnificent views of The Mujeres Bay, the Turquoise blue waters of the Caribbean and Cancun's famous Hotel Zone skyline. The property features 24 superbly appointed Deluxe Rooms featuring flat screen TVs with cable, digital security box, complimentary in room wi-fi and fridge. A pool solarium and lobby bar. Friendly Staff to fulfill your needs and make your stay the most pleasant and memorable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
I was very positively surprised by this hotel. Very clean and well maintained, and the check-in and check-out experience was pretty light and quick. I love how they provide you with beach towels even though they're not super close to the beach (about 10 min walk to the Playa del Norte). The pool is pretty good (better than it looks in pics) and there is a small store with handy stuff to purchase.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband & I spent a week on Isla & had a wonderful time. We had been there once before, just a day trip, & fell in love! Bahia Chac Chi is a great hotel location, close enough to the action but far enough away for a quiet night sleep. About a block away from the ferry terminal, about 2-3 blocks away from many restaurants & shopping. The staff at the hotel are great, so friendly & helpful. MaTe at the front desk was awesome, she went above & beyond. The ladies that clean the rooms decorated ours for my husband's birthday, balloons, a huge "towel" cake, birthday sign (in Spanish :) So special!! The breakfast room on the fourth floor is amazing, out one window is the Caribbean bay facing Cancun, the opposite window is a view of the Atlantic Ocean. The breakfast itself is continental, fruits, breads, coffee, juice. A light start to the day. Hotel has an elevator which is important to us. I would absolutely stay there again, highly recommend !!
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Date of stay: January 2020
Value
Service
Sleep Quality
Room Tip:Â High floor, bay view if available
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager_Alexa_Rojas, Gerente at Hotel Bahia Chac Chi
Responded Feb 28, 2020
Dear 75robertag, We are glad for your review. Thank you so much for expressing your opinion about Hotel Bahia Chac Chi. It is a pleasure for us to know that you had a pleasant stay and were able to enjoy our hotel. We hope to welcome you again very soon. Please receive my kindest regards, Alexandra Rojas Op Manager
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This was my second stay (5 nights) at Bahia Chac Chi. This hotel is conveniently located within walking distance of the ferry and to downtown bars/restaurants. The room was very basic, average sized, very clean with very comfortable beds. This bay view room (as opposed to last year's pool view room) had a refrigerator which was a big plus. The view was amazing from our 4th floor bay room! The staff was always friendly and attentive throughout our stay. A special mention goes to Allan, the Front Desk associate, who provided assistance with a smile whenever we needed it! Thanks So Much Allan!!
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Date of stay: January 2020
Rooms
Location
Service
Room Tip:Â 4th Floor - Bay View
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager_Alexa_Rojas, Gerente at Hotel Bahia Chac Chi
Responded Jan 29, 2020
Dear Linny51, Thank you for taking the time to share your opinion about Hotel Bahia Chac Chi. It is a great honor for us to receive such kind comments regarding our property and especially our services. We hope to have you among our distinguished guests some time very soon. Please receive my warmest regards, Alexandra Rojas Op Manager
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The place is next to the hostel that plays extremly loud music every night, on Saturday till 3 am. It is literally imposible to sleep. Our room was on the 4th floor, facing the pool and under the kitchen where they stryed preparing breakfast at 6 am. That was really noisy again, so maybe 3 hours of sleep. And breakfast only till 9 ama - not the best place to spend your vacation and relax. Not worth the price. So if you want peace avoid this hotel!!!
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager_Alexa_Rojas, Gerente at Hotel Bahia Chac Chi
Responded Feb 4, 2020
Dear Rene R, Thank you very much for the time you have spent sharing your opinion of Hotel Bahia Chac Chi. Your comments are important to us and we have already noted that. We hope to have you again among our distinguished guests and allow us to provide you with the best of our services, Receive a cordial greeting. Alexa Rojas
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Not sure how I feel about this hotel, so I'd have to give an average rating. As for the cons, I agree, the constantly disconnecting wifi (have to login after a few minutes of inactivity) was annoying. The toilets needed to be flushed a few times as well and washroom lights were way too too dim. The shower didn't drain fast enough and sliiping in the shower was a huge concern. On the possitive side, the staff was friendly and the location is great.
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Date of stay: January 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager_Alexa_Rojas, Gerente at Hotel Bahia Chac Chi
Responded Jan 20, 2020
Dear Suj_YR, Thank you very much for choosing Hotel Bahia Chac Chi as your resort in Isla Mujeres. We appreciate your words. Comments like yours motivate us to keep on reaching a superior experience for all of our guests. We hope to welcome you again very soon. Please receive my kindest regards.
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This hotel has terrible water pressure and no hot water I haven't washed my hair in 5 days.! Breakfast here used to be decent I've stayed here five times before. I will post a picture breakfast. Sugary juice no coffee but you're supposed to make your own coffee with they're gross looking coffee pot. You can't flush toilet paper down the toilet they want you to put it in a garbage can which to me says hostile not hotel! I'd booked a hotel with two beds and the air conditioner didn't work unless you like your room a nice sexy 87° f. So they downgraded my booking to a one bed room! The room they gave me was half the size of the room that I booked. I like the little pool and service was okay but nothing special. I actually left the hotel one day earlier than I wanted to because I need to wash my hair so Sheraton here I come. I always ask myself if I would stay at the hotel again? No!! Because there are newer better hotels. The room costs $70 a night and is centrally located but I could not wash my hair, horrible water pressure, and not being able to flush toilet paper down the toilet! Makes the support option for me.
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Date of stay: May 2021Trip type: Travelled solo
Room Tip:Â If you're going to stay at this hotel make sure that you get a water view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is potentially a great boutique hotel. The plus's are many and the negatives are few. The rooms are basic with good beds, a good bathroom facility, and the staff does a great job of daily room service. The biggest downside is the distance to get to the north beach, which if you don't want to walk the 20 minutes, you can hail a bus for 20 pesos per person or a cab is 80 pesos. The other downside is late evening noise from the neighboring hostel. The breakfast room on the top floor offers great value for cold or hot breakfast, and the very best views of Isla Mujueres. My praise to all the staff and especially Rose Angel who ordered my weekly pizza from Oscars (best pizza on the island and very reasonable).
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Date of stay: May 2022
Rooms
Location
Service
Room Tip:Â High up on the front side
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a nice hotel right in the centre of things. It is about a block and a half from the ferry, walking distance from Playa Centro, and Playa Norte, all the shops and restaurants and golf cart rentals. It has a small pool in a courtyard (which is a little cool). The hotel is clean, and the rooms have balconies. We had a good stay, it had a room safe, coffee maker, and they left you a couple of bottles of water a day. Shower was modern and spacious and had hot water. Our bed was firm, but comfortable. The front desk staff was professional and friendly. This hotel actually had a closet area where you could hang clothes, which no other hotel I stayed in in Mexico had. They also supply you with big thick beach towels.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We enjoyed our stay at Bahia. The entire staff were all friendly and helpful with every encounter. The continental breakfast was what you should expect with this type of breakfast. Toast, fruit, yogurt, cereal, juice and coffee. Our room was clean, great water pressure in the shower. The downside to our stay: no English channels on TV. WiFi is terrible, spotty service. There was a lot of noise across the street with the construction of a new build (not the fault of the Bahia). We would stay here again, location is perfect for all central activities.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager_Alexa_Rojas, Gerente at Hotel Bahia Chac Chi
Responded Jan 26, 2020
Dear Rhonda M, Thank you very much for choosing Hotel Bahia Chac Chi as your resort in Isla Mujeres. We appreciate your words. Comments like yours motivate us to keep on reaching a superior experience for all of our guests. We hope to welcome you again very soon. Please receive my kindest regards, Alexandra Rojas Op Manager
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I booked 3 rooms for 2 nights December 28 &29. I had to cancel one room on boxing day due to testing positive for Covid. The property was contacted on December 26, and said that their supervisor would contact in the morning about if a refund was possible. the next day I received an email requesting proof of testing positive. Because i was sick, and my test was a rapid test that was thrown away, it took me a bit of time to get documentation confirming the positive result as I had to ask for a confirmation letter. The hotel received this confirmation on the morning of December 29. They have advised that because it was AFTER my check in date of Dec 28 they cannot refund. My friends still went, used the other 2 rooms and also confirmed my illness. the hotel never expressed concern, and repeated that i dint get a refund because I dint show up. Well, hard to get on a plane with covid..... but that it what they expected me to do. The 4 other hotels on my trip all gave refunds. other properties will- don't risk this place that has no concern for your safety. Stay away, they only care about taking your money.
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Date of stay: December 2021
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Emmagem72,
Thanks for contacting us,
You don´t need to book one night in Cancun.
Landing 5:30 pm, you will have time enough to get the ferry at Ultramar Port to get to the Island.
Ferry trips are every half an hour during the day until 8:30 pm, and from that time, every hour, meaning: at 9:30, 10:30, and the last one at 11:30 pm.
I hope you find this info helpful,
For any other request, please let me know.
Juan.
They have hair dryers in the guest rooms. The hotel lobby is large and open to the street—I am pretty sure they’d have no problem with you checking your luggage with them.
There are more places to choose from in the Isla Mujeres area.
PRICE RANGE
C$114 - C$137 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooIsla Mujeres
NUMBER OF ROOMS
25
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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