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Na Balam Beach Hotel

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Na Balam Beach Hotel
Na Balam Beach Hotel
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765 Reviews from our TripAdvisor Community

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Showing 587: English reviews
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

40's couple from Seattle. Stayed here two days. Hate writing bad reviews but felt we got fooled by those on here. Pros: perfect location, on the beach, quiet laid back beach. Also the breakfast was shockingly good. Eggs to order and fruit and bread and just really good. Con: restaurant is pretty bad for anything other than breakfast. Which was... More 

Helpful?
1 Thank Fox B
Kingston, Jamaica
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 days ago NEW

The beach and bar area of Na Balam are the best on Playa Norte. The staff were amazing: friendly and helpful. However, the pool rooms--though clean--were dark and remote. The view was not of the pool, but of the side of the yoga building. And, the pool seemed closed.The poolside rooms weren't horrible, but they weren't inviting; However you don't... More 

Helpful?
Thank FrannyElizabeth
Castle Rock, Colorado
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 weeks ago

The stay here exceeded out expectations, Breakfast was free during stay. It was more than your continental Breakfast. Dinners were 15% off. Lodging was adequate. I would rate 3 star for lodging. Staff were very helpful for all of our needs. I would rate the staff for us 5 star. Most of the staff speaks adequate English. We did the... More 

Helpful?
Thank Tom B
Hotel Na Balam I, Gerente at Na Balam Beach Hotel, responded to this review

Dear Mr. Tom B, Thank you very much for your kind words about your vacation in our hotel Na Balam and for the time you spent to share your feelings on your stay. We are really glad to know that our facilities have surpassed your expectation and provided you the great vacation that you were looking for. It is your... More 

Cork
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 weeks ago via mobile

I would have given Na Balam a higher rating but for a couple of issues which bring it down. I'll start with the needs to improve stuff first; our 1st room had a lovely beach view but... only cold water in the shower. To be fair they did move us on our 3rd night when we said it was a... More 

Helpful?
Thank LouiseLouise84
Hotel Na Balam I, Gerente at Na Balam Beach Hotel, responded to this review

Dear Guest, We appreciate you sharing your commentary. We regret your most recent visit was unable to meet and exceed your expectations. Thank you for voicing your impressions regarding our breakfast . Please also accept our apologies for the difficulties you experienced. Your feedback is important to us, and we value your insights. I feel very strongly that if you... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

I reserved through booking.com a 3 night stay 4 month before my intended arrival. The fare conditions were one night deposit and full refund if cancelled at least one week before arrival. After less than 1 week from my reservation the hotel had already charged the whole stay on my credit card. When I asked for an explication the hotel... More 

Helpful?
2 Thank Defff067

Travellers are raving about these Isla Mujeres hotels

Atlanta, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago

I have stayed here twice now. It is a gem and the location is not to be beat but there are a few things lacking. This is by far the best beach on the island. Unfortunately our room did not have any hot (or even warm) water. 5 days with no hot water is a nuisance. They did offer to... More 

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3 Thank lesliecurran2016
Houston, TX
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 October 2016

Be careful of blue railings around the outside of restaurant at na balam. Just returned from great trip.to isla. Been going over 15 years. Last day husband and I went to oceanfront restaurant at na balam for grilled octopus (second visit in 2 days ). Finished lunch, paid bill, husband stands up and steadied himself on the blue railing that... More 

Helpful?
2 Thank Petunia2
Tel Aviv, Israel
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 October 2016 via mobile

The hotel has the best location in Isla. The beach is amazing and has private beach beds and cabanas. The service is incredible. The woman at the reception was so nice and made our stay even better. We're able to check in early and at check out they kept our suitcase And gave us beach towels so we were able... More 

Helpful?
3 Thank Noga H
Dunnville
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 September 2016

Myself and my niece and our friends stayed here for a week in sept 2016. It was a great hotel with friendly staff and a awesome location on Playa Norte beach. WE had a deluxe room with beach view. The hotel was small but quaint. Continental breakfast was a fruit plate and a bread bowl. It was fresh and filling.... More 

Helpful?
4 Thank twinsmamma
Dallas, Texas and Vienna, Austria
Level Contributor
87 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 8 September 2016

The playa del Norte is the best beautiful Caribbean sand beach on Isla Mujeres and the Na Balam hotel sits in the "quiet" corner of the playa. (Ignore the eyesore pink pyramid hotel Maya Reef across the way.) We booked a one week stay in a suite with private plunge pool. The hotel is a bit older by Isla standards... More 

Helpful?
2 Thank texan75225

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Non-Smoking Hotel
Food & drink at the hotel
Oceanvs Beach Club & Restaurant
Oceanvs Beach Club & Restaurant
Cuisines: Caribbean, Seafood, International
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The love for nature, an admiration to the Mayan culture and a concern for holistic wellness are reflected in this haven of peace and serenity. Na Balam offers you a place to enjoy the beauty of the Caribbean sea and its sunsets with personalized services and attention. ... more   less 

Additional Information about Na Balam Beach Hotel

Address: Calle Zazil Ha 118 | Playa Norte, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $152 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Na Balam Beach Hotel 3*
Number of rooms: 32
Reservation Options:
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Also Known As:
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres
Hotel Style:
#5 Spa Hotel in Isla Mujeres
#7 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Na Balam Beach Hotel staff and other travellers.
14 questions
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over a year ago
Meredith, New Hampshire

See all questions (14)

Questions? Get answers from Na Balam Beach Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spring for a seaside--the poolside rooms don't reflect the overall quality of the staff or location.”
 of 5 bubbles FrannyElizabeth, 30 Nov 2016 | Read review
“we were room three right on the beach.”
 of 5 bubbles twinsmamma, 16 Sep 2016 | Read review
“We loved our suite with private plunge pool. It was close to the restaurant.”
 of 5 bubbles texan75225, 8 Sep 2016 | Read review
“Great service, beautiful beach front, wifi available in reception.”
 of 5 bubbles lauterbache, 13 Jul 2016 | Read review
“Bring bug spray.”
 of 5 bubbles SABoy, 8 Jul 2016 | Read review
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