We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Na Balam Beach Hotel

Save
Traveller (678)
Room & Suite (183)
Pool & Beach (161)
Overview
  • Excellent36%
  • Very good32%
  • Average15%
  • Poor7%
  • Terrible10%
Travellers talk about
“beach side”(47 reviews)
“plunge pool”(39 reviews)
“playa norte”(80 reviews)
Free Internet
Free Parking
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$124.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Isla Mujeres hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "a065edab75124231913b3059abbab766", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":153603,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[79407699],"additionalContentIds":[],"pollCount":0,"checkin":{"day":29,"month":4,"year":2018},"checkout":{"day":30,"month":4,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":124,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"a065edab75124231913b3059abbab766","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":130,"lowestMetaPrice":124,"additionalPartner":false,"highestMetaPriceDisplay":130,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":130,"lowestMetaPrice":124,"highestMetaPriceDisplay":130,"hotelName":"Na Balam Beach Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImEwNjVlZGFiNzUxMjQyMzE5MTNiMzA1OWFiYmFiNzY2IiwiQUlLIjoiZjZlOThlYmNiYWYwNDJlNjkzYzMyM2JlNGE4ZTcwMmUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "29/04/2018", "checkOut": "30/04/2018", "lowestPrice": "US$124", "hasDates": true, "hacComplete": true, "contentIdMappings": {"79407699":"CheapTicketsEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (907)
There are newer reviews for Na Balam Beach Hotel
See the most recent reviews
Filter reviews
680 results
Traveller rating
235
220
100
53
72
Traveller type
Time of year
LanguageEnglish
More languages
235
220
100
53
72
Show reviews that mention
All reviewsbeach sideplunge poolplaya norteyoga retreatbeach bedsbeautiful beachbeachfront roompalm treesbest beach on the islandlaid backbeach locationhot waterhotel restaurantwhite sandlobby areaan umbrellaocean front
FilterEnglish
Updating list...
381 - 385 of 680 reviews
Reviewed 25 July 2013

Although it's located at the North Beach, the service was not up to the standard. Upon arrival, the front desk lady (wish I knew her name, but there's only one lady anyway) was attitudy and rude and definitely needs training in customer service! When we...More

1  Thank YellowStarburst
Reviewed 21 July 2013

Great undisturbed place. Quiet and clean. Yoga across the road several time Good beach chairs. Getting food takes a while. Wifi in reception relatively well functioning but not able to make Skype calls. Will be back to see the whale sharks again and plan to...More

Thank FlowerPetalBlooming
Reviewed 20 July 2013

The Hotel is located on the North Beach, the best beach on the Island, although the setup of the Hotel was nice this was bought down by the service, as I work in Hotels I know that service matters a lot to guests, this was...More

1  Thank AkramH2403
Reviewed 17 July 2013

This place is a nice change from traditional hotels. The bungalows are nice but in desparate need of renovation, the interiors are too run down. We only tried Felix restaurant on site, and it was absolutely delicious. The hot chocolate from the Palapa bar was...More

1  Thank Serena S
Reviewed 12 July 2013

I rate Hotel Na Balam a 3 because they have the potential to be so much better. I would stay there again in hopes that management takes these reviews seriously and makes the necessary changes. I have spent many years all over the coast of...More

1  Thank Klutch3
View more reviews
About
Amenities
Top amenities
Pool
Beachfront
Restaurant
Free Internet
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$157 - US$334 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Isla Mujeres
#9 On the Beach Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$157 - US$334 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Isla Mujeres
#9 On the Beach Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (678)
Room & Suite (183)
Pool & Beach (161)
Dining (81)
Amenities (30)
Family and Play Areas (4)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Ilene H
13 February 2018|
AnswerShow all 3 answers
Response from PhxMermaid | Reviewed this property |
The Felix wasn’t actually a beach bar with beach access. It was located on the beach, but more near the cove across from Mia Reef. There was a wall around it preventing beach access. Na Balam has a beach bar and restaurant... More
0
Votes
kbcadd
13 January 2018|
AnswerShow all 2 answers
Response from Kathrin M | Reviewed this property |
Its in the lounge and at the Beach
1
Vote
Google Translation
kbcadd
27 December 2017|
Answer
Response from mcmalvarez | Reviewed this property |
As far as staff is concerned and telling, the construction will begin in August. The Fénix which was a bar/restaurant lounge was in operation on Monday and being dismantled on Tuesday. I walked by in the morning and it... More
1
Vote
Room Tips
"Beachside rooms. Avoid poolside."
Read review
"Ask a lot about room noise to try for a quieter room (there may not be many)"
Read review
"Rooms 9 and 10 overlook the beach (beautiful)"
Read review
"Pool side quieter, more lush. Beach side has restaurant, bar, so is a little louder."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing