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Zoetry Villa Rolandi Isla Mujeres Cancun

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1,273 Reviews from our TripAdvisor Community

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There are newer reviews for Zoetry Villa Rolandi Isla Mujeres Cancun
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Showing 1,141: English reviews
Ottawa, Canada
Reviewed 13 May 2015

Went for five days in April with a friend. Picked up at port and taken over to resort via private yacht. Lovely ! Greeted with a glass of champagne and our room was ready immediately. Very much a traditional Mexican style villa. Two beautiful pools. A decent beach area but small. Two restaurants with great food and personable service. This...

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3Thank smitch1
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review

Dear smitch1, Thank you for choosing our resort as your host on your recent vacation to Isla Mujeres. We greatly appreciate you took the time to share your comments on Tripadvisor. We regret to learn your disappointment regarding your departure process. Unfortunately, there are factors beyond our hands that sometimes limit our yacht operation. However, we put all our energies...

Wayne, Pennsylvania
Reviewed 3 May 2015

We have been going to Villa Rolandi now Zoetry for the past nine years, usually twice a year. We were very skeptical about it being turned into an all inclusive resort. If anything it has turned out to be even better largely due to the meticulous management of the new general manager Marco Soria. He has largely left the wonderful...

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12Thank gary g
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review

Dear gary g, On behalf of the staff and management of our resort, we wish to thank you for your preference and loyalty to Zoëtry Villa Rolandi Isla Mujeres Cancun. It is our pleasure to learn your stay was wonderful and that we were able to meet and surpass your expectations with the enhancements provided by the new management, such...

New York City, New York
Reviewed 30 April 2015

Zoetry Hotel is a special place. Reviews oftentimes are helpful in deciding practical things like room selection and restaurant choices, but I hope I'm able to put into words how amazing my experience was because of the service. I was unable to do a site visit to Villa Rolandi for my wedding this past April 25th and initially that worried...

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14Thank Bridgette P
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review

Dear Bridgette P, First and foremost, we would like to express our most sincere gratitude for selecting Zoëtry Villa Rolandi Isla Mujeres Cancun as location for your wedding, and for sharing your experience through this mean. It was a true honor for us to provide the best ambiance and the most helpful assistance on one of the most important days...

Houston, Texas
Reviewed 26 April 2015 via mobile

Upon arrival at the airport our transportation was there waiting for us to inform us the yacht was unavailable. We had to wait for the ferry to transport us to the island and shuffled into a taxi cab to the resort. Once we arrived at 2:00pm we were told it be would be an hour before our room was ready....

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4Thank jrallen61
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review

Dear jrallen61, We appreciate you have taken the time to write a review about your stay with us. It is with regret that we read the comments about transportation and timing inconsistencies you unfortunately experienced during your recent stay. Cocoon I yacht provides the exclusive private transfer from the dock in Cancun to Isla Mujeres. However, sometimes it becomes unavailable...

Darien,Connecticut
Reviewed 24 April 2015

We found the Villa in 2001 and have yet to find a more enjoyable, relaxing resort. This was our second visit under the Zoetry brand and found noticeable improvement since our holiday visit. The food and service are fantastic. The water problems have been corrected, hot on demand, lots of pressure and my favorite softer water. Soap actually bubbles. The...

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6Thank tschbel
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review

Dear tschbel, Please receive our most sincere appreciation for your loyalty to Zoëtry® Villa Rolandi Isla Mujeres Cancun, and for taking the time to express your recent experience with us. As you have noticed, it is only with continuous improvement and genuine effort that hospitality service is perfected. Please be confident that we take very serious guests feedback in order...

Kennewick, Washington
Reviewed 24 April 2015 via mobile

Zoerty Rolandi Wow. If you don't want to read the full review just know that there simply is not a better vacation stay in this area  than Zoetry Rolandi. Service, the staff, drinks, and food are as good as it gets based off of 16 years of visits to the area. Resort - Zoetry took over in November and has...

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7Thank Surfnorthwest
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review

Dear Surfnorthwest, Thank you for your most positive feedback. Knowing you found our service, staff and facilities in general to your complete satisfaction fills us with tremendous pride. As you accurately wrote in your review, our restaurants include a display of talent, creativity and local, high quality ingredients to delight the most discerning palates. While you had some minor situations...

Austin, Texas
Reviewed 23 April 2015

I loved everything about this resort. How could you not love starting your vacation on a yacht with champagne in hand? From the minute we arrived, we knew we would be spoiled. It's true that the resort itself is older and was taken over by the Zoetry brand but the character is what I admired most. Many steps have been...

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2Thank KrystenMejia
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review

Dear KrystenMejia, Thank you for choosing Zoëtry Villa Rolandi Isla Mujeres Cancun as your host on our destination. It was a pleasure having you and we appreciate you took the time to share your experience on Tripadvisor. It is with joy we read how impressed you were by our services; from the private yacht transportation, the spacious and well equipped...

East Peoria, Illinois
Reviewed 20 April 2015

The food and service are superb. Very friendly staff. Very quiet. You could not ask for a better setting for a relaxing vacation in Mexico. Rent a gold cart one day and buzz around the island. You can also go anywhere in a taxi for < $10.

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5Thank Mark B
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review

Dear Mark B, Thank you for your contribution on TripAdvisor. It is truly a pleasure for us to learn that you enjoyed the facilities, the food, and also that you found the staff willing to serve and assist at all times. As you correctly wrote, golf carts are a very comfortable option that provides easy access to all the interesting...

Wisconsin
Reviewed 19 April 2015

Wow! My wife and I stayed at Privilege Aluxes for our second year in a row on the Isla. I had seen forum posts about Zoetry and decided we needed to check it out at a happy hour. Am I ever glad we did! I have attached a few pics to my report but I don't think they will do...

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4Thank scar
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review

Dear scar, It is a pleasure to read an overview of your visit to Zoëtry® Villa Rolandi Isla Mujeres Cancun and Casa Rolandi Restaurant. As you well mentioned, our bar and restaurant are set in a privileged location that provides impressive views of the Caribbean Sea, and the quality of the products and attentiveness of our colleagues establish and ideal...

Vancouver, Canada
Reviewed 16 April 2015

We stayed here for 10 glorious days in March. From start to finish we felt like rock stars. From our arrival at the property in the resort's yacht (complete with champagne), to our sad departure cruise back to the hussle and bussle of Cancun, we were extremely pleased that we chose this very special place for our holiday. A few...

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Helpful?
4Thank Carmen V
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review

Dear Carmen V, First of all, we would like to thank you for selecting Zoëtry® Villa Rolandi Isla Mujeres Cancun as your host on your recent vacation, as well as for taking the time to share such a detailed review of your experience with us. We are delighted to read how satisfied you are by every aspect of our services...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Coveted Isla Mujeres small luxury beach hotel featuring only 35 beautiful ocean view Suites; award-winning cuisine at Casa Rolandi Restaurant; a private beach, world class service & amenities, a 5-star Thalasso Spa & its own 42-ft private luxury Yacht. ... more   less 

Additional Information about Zoetry Villa Rolandi Isla Mujeres Cancun

Address: Fracc. Laguna Mar SM. 7 Mza. 75 Lotes 15 y 16 | Carretera Sac-Bajo, Isla Mujeres 77400, Mexico (Formerly Hotel Villa Rolandi)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $569 - $1,607 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Zoetry Villa Rolandi Isla Mujeres Cancun 4.5*
Number of rooms: 35
Reservation Options:
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Also Known As:
Rolandi Hotel Isla Mujeres
Villa Rolandi
Rolandi Isla Mujeres
Hotel Style:
#1 Spa Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
#2 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Zoetry Villa Rolandi Isla Mujeres Cancun staff and other travellers.
155 questions
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Questions? Get answers from Zoetry Villa Rolandi Isla Mujeres Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't worry about getting a room with a hot tub. None of them work. However they have a giant Jacuzzi pool that you'll certainly enjoy!”
  • Sunset Cruise! Book early, well worth it. It's included with your stay at the resort.
 of 5 bubbles sfm01, 20 Mar 2017 | Read review
“Veranda rooms have easy access to the pool and a table for eating excellent room service throughout the day :)”
 of 5 bubbles Mrose5019, 16 Mar 2017 | Read review
“I did leave a pair of ear rings on the night stand that disappeared. Use the safe in the room.”
 of 5 bubbles peggyk527, 13 Mar 2017 | Read review
“Very happy with our room which was”
 of 5 bubbles Myles114, 1 Mar 2017 | Read review
“They are all good rooms..”
 of 5 bubbles Mason542, 27 Feb 2017 | Read review
5 of 5