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Casa de los Suenos

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Casa de los Suenos
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472 Reviews from our TripAdvisor Community

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Showing 412: English reviews
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Reviewed 1 week ago

We visited Casa de Los Suenos during Thanksgiving weekend for a much needed getaway to rest and relax from a very long election year. From the second my husband and I arrived we felt like we had arrived for a stay with family but without all the obligations of family. The views from our room were spectacular. We stayed in...

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Helpful?
Thank Cari H
Carlos A, Manager at Casa de los Suenos, responded to this review

Thank you for your amazing review! Also, we'd like to thank you from the heart for allowing us to host you at Casa de los Sueños. Our goal is to deliver first class service, with a local flare, and with a home-away-from-home feel. Serenity is a great suite to relax and enjoy, and we're really glad you enjoyed your stay...

Palmyra, Pennsylvania
Reviewed 1 week ago

My wife and I just spent a wonderful week at Casa de los Sueños. First off all of the staff are absolutely the best. Superior service, nothing was too much trouble...everything was possible. The common areas, rooms and restaurant were very clean. With only 10 rooms, even when fully booked, you felt as though you were the only ones there....

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Helpful?
Thank Craig-Lois
Carlos A, Manager at Casa de los Suenos, responded to this review

Hola from Casa de los Sueños! Thank your your amazing review and for giving us the opportunity of hosting you in our little piece of paradise. We very much enjoyed having you here. Our mission is to always make our guests feel like they are in their home away from home, on a relaxing environment and in communion with the...

Houston, United States
Reviewed 1 week ago

We came here for the Superbowl party and enjoyed the pool and drinks with a great view. The service was top-notch. My husband left his swim shorts and they even contacted us and went to Cancun to ship them back to us. Everyone is very friendly and it's a perfect place to lounge by the pool or do some water...

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Helpful?
Thank muh0510
Carlos A, Manager at Casa de los Suenos, responded to this review

Hello from Casa de los Sueños. Thank you for your review! We strive to deliver next-to-none service in all of our aspects and our mission is to go above and beyond any expectations. We'll be sure to praise the staff on your good comments and also we will give Maggie the Cat a snack on your behalf. Hope to see...

Port Huron, Michigan
Reviewed 1 week ago

This amazingly beautiful retreat is in complete harmony with the environment. Frank Lloyd Wright could not have done a better job. The rooms open up to a view of the ocean, the pools, and are above the tree tops that harbor several species of birds. Next, I really can't measure the quality of the people who work there because they...

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Helpful?
Thank PLT72
Carlos A, Manager at Casa de los Suenos, responded to this review

THANK YOU for such an amazing review. This is the perfect description of the Sueños Experience we like to deliver. We're really glad you enjoyed your stay in our little piece of paradise. We will make sure the staff gets praised on your good comments, and really hope to see you soon again. Casa de los Sueños will always be...

Ontario, Canada
Reviewed 1 week ago

I had the good fortune and opportunity to stay at this hotel at the end of January 2017. The room, Serenity, was more than ample in space and the housekeepers were great when maintaining its cleanliness. Coffee or tea was brought up each morning (coffee I think could have been nicer) and breakfast was included. The breakfast was one you...

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Helpful?
Thank KGT1180
Carlos A, Manager at Casa de los Suenos, responded to this review

Hello from Casa de los Sueños! Thank you for your lovely review. We're really glad you enjoyed our Serenity Suite. Every time a guest takes the time to comment on their experience and recommend us to friends, we know we've been successful in delivering the Sueños Experience. Will love to have the honor of hosting you again soon! Best, Carlos...

Reviewed 2 weeks ago via mobile

My husband and I decided to spend a few nights in Isla Mujeres before joining others in Cancun. Our stay at Casa de los Suenos was perfect. Our room was beautiful, the bed was very comfortable, the staff members were nice and helpful, and the food in the restaurant was very good. We loved having coffee at our door each...

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Helpful?
Thank Shauna C
Carlos A, Manager at Casa de los Suenos, responded to this review

Hello from Casa de los Suenos. Thank you for your review and for giving us the opportunity to host you and your husband in the House of Dreams. We're beyond glad that you enjoyed your stay and hoping to see you soon again. Your place will always be here. Mi casa es su casa. best, Carlos Marketing Manager

Reviewed 3 weeks ago via mobile

Had an amazing time in Isla Mujeres and highly recommend Casa de Los Suenos. Rooms were spacious, incredible staff, fantastic food and drinks, and great stuff to do. My only recommendations are to add full length mirrors, TVs, and phones to the rooms. That way, guests can call the front desk.

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Helpful?
Thank Noemi F
Carlos A, Manager at Casa de los Suenos, responded to this review

Hello from Isla! Thank you for your recomendation, every time we see a guest recomend us to their friends we know we've been successful delivering the Casa de los Sueños experience. Thank you for your feedback, as it is the best way to help us improve. At Casa de los Sueños, we focus on delivering a Boutique Experience involving local...

Reviewed 3 weeks ago

I liken Isla Mujeres to Ambergris Caye, Belize. Visitors seeking the charm of a truly laid back island should not be expecting the finishings of the all-inclusive resorts across the water in Cancun. That holds true with Casa de los Suenos. It is in a great location in the quieter south end of the island. We stayed in Sol, a...

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Helpful?
Thank Ed P
Carlos A, Manager at Casa de los Suenos, responded to this review

Hola from Isla! First of all, we'd like to thank you for your review! We're glad you enjoyed our little piece of paradise in the caribbean. We're sorry your experience was less than perfect due to our work on maintenance. We're always striving to be at our best, and also look our best for the Sueños Experience, sometimes that requires...

Plano, Texas
Reviewed 19 January 2017 via mobile

I wanted to love this place after all the wonderful reviews I read, unfortunately that was not the case. We arrived to a small cozy entrance, it had a weird smell and a cat was sitting on the only sofa available. Checkin was prompt and service was friendly. Room was clean but definitely not worth the price. I had picked...

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Helpful?
3Thank Emptynest123
Carlos A, Manager at Casa de los Suenos, responded to this review

Thank you for your review. We are sorry that you don't feel you could recommend us to your friends. We do understand that in every hotel there are things that some guests love while other guests just don't. We will never be the perfect spot for everybody. As the vast majority of our reviews indicate, however, for most people we...

Charlotte, North Carolina
Reviewed 1 January 2017 via mobile

Casa de los Suenos is a small boutique hotel on the south end of Isla Mujeres with an incredible ambience and atmosphere. The hotel owners and their son provide very close oversight to everything that goes on, often jumping in to do anything they can to make a customer happy. The rooms are clean, comfortable and have breathtaking views from...

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Helpful?
Thank mjcot
Carlos A, Manager at Casa de los Suenos, responded to this review

Hello from isla! Thank you for your amazing review! We strive to deliver personal attention to all guests and friends of casa de los sueños. We will make sure our staff gets praised on your good comments, and Lulu and Maggie will get a treat. Hope to see you soon again! Mi casa es su casa Best, Carlos Marketing Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Breakfast included
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
From the moment you walk through the door, Casa de los Suenos radiates tranquility, peace and a sense of "home." Whether you’re planning a family reunion, a wedding destination in Mexico or an extraordinary relaxing vacation, Casa de los Suenos is the answer to your dreams. Breathtaking views and an inviting atmosphere are the hallmarks of this beautiful boutique hotel, as with its warm and attentive staff. Casa de los Suenos staff has the time and grace to discover and fulfill their guests' needs and wishes. The property has nine suites all with ocean view and a Presidential Suite. Spa services are available everyday. ... more   less 

Additional Information about Casa de los Suenos

Address: Carretera a Garrafon | Fracc. Turquesa lote 9 A y B, Isla Mujeres, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $285 - $930 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa de los Suenos 4*
Number of rooms: 10
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Hotwire, Cheap Tickets, Travelocity, Priceline and Jetsetter so you can book your Casa de los Suenos reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Casa De Los Suenos Hotel Isla Mujeres
Hotel Style:
#3 Spa Hotel in Isla Mujeres
#4 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Casa de los Suenos staff and other travellers.
26 questions
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Questions? Get answers from Casa de los Suenos staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms face west toward the water. Amor is very nice with a great view”
 of 5 bubbles Craig-Lois, 16 Feb 2017 | Read review
“Upper floors have the best views”
 of 5 bubbles EdP122, 31 Jan 2017 | Read review
“Call the Hotel and they will assist in your needs -wants and choices They want you HAPPY !!!!!”
 of 5 bubbles artienrobert, 17 Oct 2016 | Read review
“Upper floor rooms with ocean view”
 of 5 bubbles RussellW927, 22 Sep 2016 | Read review
“They are all good. We got the base room where we wound down our day with the sunset and woke up each morning a gorgeous ocean view!”
 of 5 bubbles BobD1968, 19 Sep 2016 | Read review
5 of 5