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Isla Mujeres Palace

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1,048 Reviews from our TripAdvisor Community

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Showing 914: English reviews
Linkoping, Sweden
Reviewed 17 January 2016

Very nice personal at the hotel, especially Jorge, in the restaurang, a very hard working man and serviceminded even when he did`nt have our table. Alejandro, in the bar, a very nice man who could he`s work properly and perfekt. The room was nice with a seewiew and perfekt beds to sleep in. We could really recommend Isla Mujeres Palace...

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1Thank Thomas J
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Thomas J, I truly appreciate your comment about your recent stay at Isla Mujeres Palace. It is a pleasure for me to know how much you enjoyed the experience at our Resort, thank you very much for you words about the beds, room and service, I would like to share with you that Jorge and Alejandro have been congratulated...

Chicago, Illinois
Reviewed 16 January 2016

Isla Mujeres Palace is great if you desire R&R. It's a small boutique hotel that has a relaxed ambience allowing intimate privacy and/or social interaction with excellent service and food. The location, Isla Mujeres, has an abundance of activities and culture to explore...and yes it's very SAFE! Palace Resorts listened to their guests and renovated the hotel in Fall of...

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2Thank steve s
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Steve S, Allow me to thank you for such a great and complete comment about your 10th visit to Isla Mujeres Palace. It is with great pleasure that I read your kind words, and I feel so glad to know that you enjoyed all the renovations of the property, food, service, activities on the island and the atmosphere of...

Portland, Oregon
Reviewed 12 January 2016

I was skeptic of "all inclusive" resorts, but the Palace was incredible! The service/staff were courteous and extremely helpful. We had an issue with wine charges, but the management immediately corrected it. The breakfast, lunch, and snacks were decent, but the dinners were well done and delicious! I liked the small/boutique feel of the resort and it was never too...

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2Thank J H
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Sebbiegirl, Thank you very much for your kind words about your recent stay at Isla Mujeres Palace. It is a pleasure to read our staff members and specially the chef Nylo did everything in their hands to make of this holiday a memorable experience. I am glad to know how much you enjoyed, the property, tours and our restaurant...

phoenix
Reviewed 11 January 2016

Hopefully these suggestions will help others: ARRIVAL : We landed at 4 pm and took the" Trafic "( hotel agent shuttle ) to the ferry and taxi to hotel. We arrived at 9pm so it took 5 hours. The main problem was that the shuttle went through the hotel district in Cancun where trafic was hardly moving. Tip- take a...

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1Thank bill007
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear bill007, I would like to thank you for the time you took to write a comment of your recent stay at Isla Mujeres Palace. I truly appreciate the constructive critics that all our guests write to us; I can assure you that all your comments are taken very seriously because guest’s complete satisfaction is our priority. Regarding the transportation...

Halifax, Canada
Reviewed 11 January 2016 via mobile

We've just returned from a week at the IM Palace. The hotel was lovely, the beach was fantastic but the best part was the food. The influence of their female executive chef was evident in the organic flowers used as garnishes and the many healthy, flavourful choices on the buffet and a la cartel menu. We have stayed at Excellence...

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1Thank Sebbiegirl
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Sebbiegirl, Thank you very much for your kind words about your recent stay at Isla Mujeres Palace. It is a pleasure to read our staff members and specially the chef Nylo did everything in their hands to make of this holiday a memorable experience. I am glad to know how much you enjoyed, the property, tours and our restaurant...

Portland, Oregon
Reviewed 10 January 2016

We had the pleasure of staying at the Palace to celebrate two birthdays over New Years weekend. As everyone has mentioned the staff was outstanding. We had a few issues but the front desk staff handled each issue with such professionalism, we will definitely return. We had an outstanding NY's dinner with their top chef Nila, each course was delicious....

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1Thank Cdlake10
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Cdlake10, Allow me to thank you for taking the time to write this detailed review of your recent stay at Isla Mujeres Palace. Our mission is to make every stay as close as perfection as possible; it is with great pleasure I read our staff members did a great job and made of your stay a great moment. Please...

Beijing, China
Reviewed 7 January 2016

My wife and I had an amazing honeymoon at the Isla Mujeres Palace. We spent 7 days at the all inclusive resort and had an amazing time. The Isla Mujeres Palace 5 star staff (Cristal, Wilma, Jose Z, Pedro, Cristian, Omar, Edwin, and Juan Carlos) made our 7 day stay even more amazing. There was not a moment when we...

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Thank 1Matant
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear 1Matant, I would like to thank you for choosing Isla Mujeres Palace for celebrate such an important date as it was your honeymoon. Congratulations! We are so pleased to read how much you enjoyed your experience with us. Let me share with you that I was so delighted to share your compliments with all the staff, be sure that...

Reviewed 6 January 2016 via mobile

Today my family and I visited the Island Palace on a day trip and it was a GREAT poolside experience because of the entertainment staffer Jorge Aaron. We had a great time with water aerobics and beach volleyball. We're bummed we can't return Friday for another class!! Great humor, and excellent volleyball player! :)

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3Thank laceybrody
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Laceybrody, On behalf of the Isla Mujeres Palace staff, I would to thank you for taking the time to write a review of your visit to our Resort. I feel so glad to know that our staff is making a great job and keep working to be better every day, as I can see the results in your words....

Vestal, New York
Reviewed 6 January 2016

We made our reservation for our annual spring trip to Isla mujeres Palace. We have been there every year since they opened and can't imagine not being there . The new chef, Nila, is superb ! You will be so suprised to see what she can do to make the sites one restaurant seem new every nite. The entire staff...

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1Thank Mary Ellen H
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Mary Ellen H, I would like to take this opportunity to thank your for your kind words about your last visit to Isla Mujeres Palace. It is a pleasure for me to know how much you enjoyed each stay with us; let me inform to you that we have had a big remodeling of the Resort since your last...

Toronto, Canada
Reviewed 5 January 2016

This resort is smaller in size, compared to others we've visited in Cancun/Riviera Maya, but that's exactly what makes it so appealing. With such a reduced number of rooms and guests (adults only), the atmosphere was very intimate and peaceful. The staff was wonderful, always friendly and helpful. The room was nice and comfortable. The facilities were well maintained. We...

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1Thank doinamarton
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Doinamarton, Allow me to thank you for taking the time of sharing your previous experience at Isla Mujeres Palace with Trip Advisor readers. It is with great pleasure I read how our staff members made of this holiday a memorable experience. Regarding your comments about the beach, let me tell you that after all the renovations we did to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay. ... more   less 

Additional Information about Isla Mujeres Palace

Address: Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $549 - $806 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isla Mujeres Palace 4*
Number of rooms: 62
Reservation Options:
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Also Known As:
Isla Mujeres Palace Hotel Isla Mujeres
Hotel Isla Mujeres
Palace Hotel Isla Mujeres
Hotel Style:
#1 Top resorts Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
#3 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Isla Mujeres Palace staff and other travellers.
184 questions
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Questions? Get answers from Isla Mujeres Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Concierge Ocean Front Rooms are worth the extra money”
  • L'Occitane Toiletries in Concierge Level Rooms
  • King Size Bed with Hot Tub In Room
  • Complimentary Bottle of Wine and Fruit Upon Arrival
  • Partial Ocean View/Resort View Room
  • Espresso Coffee Machine
  • Large Flat Screen TV
 of 5 bubbles xpatusa, 15 Feb 2017 | Read review
“second floor Ocean view was worth the spend”
 of 5 bubbles stevenbousquet, 14 Feb 2017 | Read review
“Pool facing room still has a great view of the beach ;)”
 of 5 bubbles 89angiep, 8 Feb 2017 | Read review
“Book an ocean view”
 of 5 bubbles USMCDoc1, 3 Feb 2017 | Read review
“pool view or sea view”
 of 5 bubbles joehB4474RR, 2 Feb 2017 | Read review
5 of 5