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Isla Mujeres Palace

1,264 reviews
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Traveller (1291)
Room & Suite (345)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(66 reviews)
“chef's dinner”(50 reviews)
“concierge room”(18 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.0 Star Hotel
All hotel details
Offers from Isla Mujeres Palace
Offers & Announcements: Package Deal
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,264)Write a Review
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All reviewsresort creditchef's dinnerconcierge roomrent a golf cartsmall resortromantic dinner on the beachbreakfast and lunch buffetsswimming with the dolphinsmy pleasurenew chefmayan coffeepool barturtle farmall inclusive resortspa servicescouples massagesea grass
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221 - 225 of 1,097 reviews
Reviewed 4 December 2016 via mobile

This is a very high quality resort and in a beautiful location, but what really made the vacation memorable were the people working there. They work very hard, provide great service and are always smiling. Great location great people, will definitely be going back there...More

2  Thank KyleUrquhart
Response from Mark D, General Manager at Isla Mujeres PalaceResponded 8 December 2016

Dear KyleUrquhart, first of all thank you very much for taking the time to share your recent experience at Isla Mujeres Palace with us. I would like to thank you for your gesture of acknowledging the staff, as they are the true treasure of this...More

Reviewed 29 November 2016

My husband I visited the resort from Nov. 18th thru Nov. 25th, 2016. We arrived on Friday and the transportation to the boat was provided as planned, but when we waited for a little bit to load the boat, when we were informed that the...More

1  Thank kimj0rdan
Response from Mark D, General Manager at Isla Mujeres PalaceResponded 30 November 2016

Dear kimj0rdan, First and foremost allow me to thank you very much for taking the time to share your recent experience at our Resort. I am so delighted to read that the service received and the attention the whole Isla Mujeres team offered to you...More

Reviewed 28 November 2016

Do you believe in magic? If so, Isla Mujeres Palace is the place for you! The staff should wear space pants, cuz they are out of this world! The 3-headed beast of a service staff composing of gentlemen named "Hector", "Alejandro" and "Julian" will leave...More

1  Thank nick b
Response from Mark D, General Manager at Isla Mujeres PalaceResponded 30 November 2016

Dear nick b, thank you very much for sharing your recent experience at Isla Mujeres Palace with us. I am glad to read that "3-headed beast" and all the other staff members created a memorable experience for you here at our Resort. Thank you very...More

Reviewed 28 November 2016

When we went to choose a honeymoon destination, we wanted to pick the most relaxing place we could find, and Isla Mujeres looked like it would fit the bill. I am happy to say that we were correct in that choice. The property is in...More

2  Thank OkaySJ
Response from Mark D, General Manager at Isla Mujeres PalaceResponded 30 November 2016

Dear OkaySJ, first of all thank your very for choosing Isla Mujeres Palace as the place for your very special occasion and for sharing your experience with us. To exceed our guest’s expectations in service and with our facilities is our daily goal. I am...More

Reviewed 27 November 2016

Our Isla Mujerus Palace experience began with transportation via private catamaran from Cancun to the resort's dock. There we were greeted by an attentive staff and ushered to a room with a beautiful view of the Sea. Rooms and the entire property were immaculate, comfortable...More

2  Thank gallahue86
Response from Mark D, General Manager at Isla Mujeres PalaceResponded 30 November 2016

Dear gallahue86, thank you very much for sharing your recent experience at Isla Mujeres Palace with us. With great joy I read that the entire staff made you feel welcome and special, comfortable and with the intention to be back very soon. Our goal is...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$408 - US$720 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
#1 On the Beach Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$408 - US$720 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
#1 On the Beach Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms
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Traveller (1291)
Room & Suite (345)
Pool & Beach (320)
Dining (182)
Amenities (53)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Questions & Answers
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mark b
18 February 2018|
Answer
Response from IMP_Econcierge | Property representative |
Dear Mark B, Please be so kind to read your private messages it will be my pleasure to assist you with this. Cordially, Karla Corona e-concierge Zona Riviera
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Audra S
17 February 2018|
AnswerShow all 2 answers
Response from IMP_Econcierge | Property representative |
Dear Audra S, Thank you so much for contacting us. please be so kind to send an e-mail to info @ palaceresorts . com they will be happy to assist you with this matter since they can book for you and provide you the... More
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kierenstarr
12 February 2018|
AnswerShow all 2 answers
Response from IMP_Econcierge | Property representative |
Dear kierenstarr, Thank you so much for contacting us, our lobby bar closes at midnight, please be so kind to download the Palace Resorts app where you will be able to find more information. We look forward to your... More
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Room Tips
"Pool side or ocean view rooms. Our room was facing the driveway/lobby area, but we did not mind it."
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"This is a smaller hotel setting and more intimate. Recommend an ocean view( but most rooms are anyways)"
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"oceanview is best, and from reports by other guests, the quietest."
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"concierge level rooms provide best ocean views"
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