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Isla Mujeres Palace

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Isla Mujeres Palace
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1,065 Reviews from our TripAdvisor Community

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Showing 930: English reviews
State of Sao Paulo
Reviewed 1 December 2015

Perfect hotel to relax in a couple, service is perfect and the food is very good! The beach in front the hotel is calm and beautiful and the rooms are spacious and very clean. Recommend to get "concierge level in your booking, the extra amenities are amazing.

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5Thank lgiunchetti
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear lgiunchetti, Allow me to thank you for your comments about your recent stay at Isla Mujeres Palace. We are delighted to know that you had a great experience with us. Thank you for taking the time to share your story with Trip Advisor readers. It was truly an honor to host you during your holiday. Please come back to...

Amherst, Canada
Reviewed 30 November 2015

My wife and I visited this Resort for the afternoon while in this area. As we were from the Beach Palace we were allowed to visit and use the facilities of this resort for free. We had lunch in their dining room and found the food to be excellent and well prepared. This property is quite small with only about...

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4Thank Gerard C
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Gerard C, Thank you very much for sharing your comments with Trip Advisor readers. We are proud and encouraged to read that you and your wife had such a wonderful experience at Isla Mujeres Palace. Excellent service, quality and friendly staff is what we strive to be known for. Our entire team is looking forward to welcoming you back...

Reviewed 30 November 2015 via mobile

Me and my partner stayed here for 8 days. We absolutely loved the resort the check in was smooth and fast (Deiby) checked us in, we got a lovely refreshing drink on arrival and some cool towels which was nice after a long days worth of travelling. We noticed instantly the good security at the hotel which we really liked!...

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1Thank Bluey_a
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Bluey_a, Allow me to thank you for sharing your experience of your recent stay at Isla Mujeres Palace.  It is great to read you enjoyed the service and the property. Be sure that we will take your comments about the food and room service very serious, and the cleaning service times as well. Your feedback has been shared with...

Columbus, Indiana
Reviewed 22 November 2015

We did much research prior to booking here. But the reality was far more beautiful than we had imagined. The staff was very welcoming to us and made us feel at home from the first time we walked in. Our room looked out over the beach and pier. We could see the Cancun skyline from our balcony. Although we didn't...

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5Thank Billycat1958
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Billycat 1958 Thank you very much for such kind words about your recent stay at Isla Mujeres Palace. Our mission is to create memorable moments by exceeding our guest’s expectations, and It is a pleasure to know staff members like Pilar, Alejandro and Roxana continue to accomplish this goal day by day. Be sure that they will be congratulated...

Toms River
Reviewed 20 November 2015 via mobile

Just be aware that the advertising they give with the yacht associated with this hotel to take you back and forth to cancun is false!!!! They will tell you when you get here," oh sorry we won't have that for a couple months as we are looking for the permits." We picked this resort especially for that.... They had leaking...

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9Thank Suzzette L
Reviewed 17 November 2015 via mobile

We spent a lot of time deciding where to go on our honeymoon, and it came down to 5 resorts. We picked Isla Mujeres Palace, and I'm so happy we did. We stayed for 7 nights. The resort is gorgeous inside and out. Our room was perfect and faced the pool/beach (Room #130). Upon arrival after traveling for about 13...

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7Thank Bryce J C
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Bryce JC, First, I would like to thank you for choosing Isla Mujeres Palace as host of such important celebration as your it was your honeymoon. I am glad to know our staff’s professional service and attentiveness made of this moment a memorable and unique experience. Please be sure that Jorge, Edy, Deiby, Christian and Ismael will be recognized...

London, United Kingdom
Reviewed 16 November 2015 via mobile

We Recently stayed at this secluded and super private resort. Wth Sandy beach and excellent service. The staff were always friendly and nothing was too much for them to ask. We do not recall all by their first names, however Cristina welcomed us upon our arrival and was always there to go the extra step to ensure our stay was...

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3Thank suru1980
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Suru1980, Allow me to thank you for your kind words about your recent stay at Isla Mujeres Palace. We are delighted to know that you had a great experience with us. Our goal is to always exceed our guests’ expectations. It was truly an honor to host you for your deserved vacation, and be sure that I will personally...

Chilliwack, Canada
Reviewed 14 November 2015

Isla Palace is up and running after a huge renovation and it's better than ever! The new enclosed and air conditioned lobby bar and restaraunt made this such a pleasant stay, and all of the improvements they've made and are still working on, are going to make this the best of all the Palaces! The service provided by all of...

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4Thank Judydh
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Judydh, On behalf of the Isla Mujeres Palace staff, allow me to thank you for taking the time to share your experience with Trip Advisor readers. It was a pleasure to host you here, as it is every time you visit us. We were so happy to have you back and even more, to know that you enjoyed all...

Loveland, Colorado
Reviewed 13 November 2015 via mobile

The staff is awesome! The twins Ishmal and Christian will fool you but are both very attentive. Antonio was a great source of info! Roxanna and Christina at the lobby desk were awesome! Alex at the pool bar was friendly and very helpful. Arron the entertainment leader was so much fun! Overall such a great experience!! Definitely a great place...

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1Thank charliesgrammy
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Charliesgrammy, Thank you very much for taking the time to share your comments about your stay at Isla Mujeres Palace; it is always a pleasure to receive positive feedback. We strive to demonstrate excellence in all aspects for our guests’ stay; I am delighted to know that you had the opportunity to experience our personalized service enriched with emotions....

Cambridge, Ontario, Canada
Reviewed 13 November 2015

Just returned from a 7 night stay at our favourite place, Isla Mujeres Palace Resort, and wish we had stayed longer! As usual, the resort team was fantastic and welcoming. As this was our 5th visit to the resort, we felt like we were reunited with old friends when we saw the team at IMP. The resort has undergone some...

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5Thank Dian S
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Dian S Allow me to thank you for sharing such a positive review of Isla Mujeres Palace and for choosing our Resort for your recent holiday in Mexico. I am delighted that you had a wonderful experience from start to finish and beyond. Your recollection of your experiences about the property, room, our staff and throughout the hotel are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay. ... more   less 

Additional Information about Isla Mujeres Palace

Address: Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $503 - $819 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isla Mujeres Palace 4*
Number of rooms: 62
Reservation Options:
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Also Known As:
Isla Mujeres Palace Hotel Isla Mujeres
Hotel Isla Mujeres
Palace Hotel Isla Mujeres
Hotel Style:
#1 Top resorts Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
#3 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Isla Mujeres Palace staff and other travellers.
196 questions
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Questions? Get answers from Isla Mujeres Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view preferred but all are nice.”
 of 5 bubbles BuzzinaroundSandy, 22 Mar 2017 | Read review
“We stayed on the second floor over the pool with a bit of an ocean view. It was great”
 of 5 bubbles rach_tsl, 19 Mar 2017 | Read review
“Ask for pool view - you'll get a sliver of gulf.”
 of 5 bubbles T5448VSpamelar, 18 Mar 2017 | Read review
“Pool view!!”
 of 5 bubbles cmJ9130UM, 28 Feb 2017 | Read review
“Concierge Ocean Front Rooms are worth the extra money”
  • Ocean View from Ocean View Room
  • Complimentary Beach Bag in Concierge Rooms
  • Ample Closet Space with Laptop Size Safe, Bath Robes, Iron, Chi Hairdryer & Straighteners, Slipp
  • In Suite Bar
  • Shower with Shaving Ledge
  • Large Flat Screen TV
  • Espresso Coffee Machine
 of 5 bubbles xpatusa, 15 Feb 2017 | Read review
5 of 5