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City Express Merida

About
Location
Cleanliness
Service
Value
Property amenities
Business Centre with Internet Access
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Laundry Service
Wheelchair Access
Breakfast included
Dry Cleaning
Meeting Rooms
Multilingual Staff
Conference Facilities
Breakfast Available
Non-Smoking Hotel
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Room features
Non-Smoking Rooms
Air Conditioning
Good to know
HOTEL STYLE
Business
Mid-range
HOTEL CLASS
Reviews & more
700Reviews
78Photos
1Q+A
2Room tips
Traveller rating
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Room, food, elevator, service were great, my only bad comment regarding sleeping is that the noise above us was pretty bad: the people above our room dragged furniture and walked in high heels so bad at super late hours and super early in the mornings, we called the front desk, t
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Review collected in partnership with this hotel
Response from Cityexpress Mer... G, Manager at City Express Merida
Responded Sep. 1, 2018
Estimado Huésped: Le agradecemos que se haya tomado el tiempo para compartirnos sus comentarios sobre la estancia que tuvo en nuestro hotel, verificaremos y trabajaremos en su observación. Le agradecemos una vez más y esperamos tener la oportunidad de poder servirle nuevamente en su próxima visita a Mérida. Saludos cordiales.
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We arrived at the hotel at 1:30pm which is early for the 3pm check in. We were told to come back at 3pm as they didn't have a room available yet. We left and spent time at the nearby restaurant. At 3pm we were told that a room was still not available even though we had prebook
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Response from Cityexpress Mer... G, Manager at City Express Merida
Responded Sep. 1, 2018
Estimado huésped , Gracias por el tiempo para compartir su experiencia en nuestro hotel. Es muy grato saber que su estadía ha sido placentera y hemos logrado satisfacer sus necesidades, pero sobretodo que nuestro staff ha sido de gran ayuda para crear ese buen ambiente. Tenga por seguro que tomaremos en cuenta sus comentarios sobre el desayuno para seguir mejorando. Será un placer poder recibirlo en su próxima visita a Mérida. Saludos cordiales
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There's nothing really special about this hotel. It's nice and comfortable and it's clean. No minibar, no microwave, no coffee maker, no safe deposit box. But rooms are spacious and it's an overall nice stay. It's location is very good though. Just 5 minutes away from downtown an
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Response from Cityexpress Mer... G, Manager at City Express Merida
Responded Sep. 23, 2018
Estimado huésped, Gracias por el tiempo para compartir su experiencia en nuestro hotel. Es muy grato saber que su estadía ha sido placentera y hemos logrado satisfacer sus necesidades. Esperamos verlo pronto de vuelta en Mérida. Saludos cordiales.
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We stayed in this hotel yesterday for 2 nights. The staff was friendly and helpful but the hotel is really "poor". The breakfast is prepared in the hall with the air condition so high that you need a pullover, you have to use paper dishes and plastic forks and the quality of food
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Response from HotelesCityexpress, Guest Relations Manager at City Express Merida
Responded Jan. 6, 2017
Dear Serena A. We appreciate your preference to choose us as your choice of accommodation and the time you took to give us your comments, this allows us to improve day by day, we are sorry to know that your stay was not all pleasant, be assured that our Housekeeping / Maintenance departments will make efforts to overcome such details and show you improvements in your next visit, Anything you need please de not hesitate to contact us , have a great day. Sincerely, City Express
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I got relocated to this town and we spent one night at the property while we received our home. We arrived after 9:00 pm and nobody was at the front desk, I asked for a crib for my little daughter and they never gave me an answer right away. I have to get down to the front desk 2
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Response from Cityexpress Mer... G, Manager at City Express Merida
Responded Sep. 23, 2018
Estimado Huésped: Le agradecemos que se haya tomado el tiempo para compartirnos sus comentarios sobre la estancia que tuvo en nuestro hotel, verificaremos y trabajaremos en su observación. Le agradecemos una vez más y esperamos tener la oportunidad de poder servirle nuevamente en su próxima visita a Mérida. Saludos cordiales.
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All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Centre & Event Rooms
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¿ Porqué no es posible regalar una amenidad a un huésped?
"Avoid lobby-level rooms for less noise."
"do not know which rooms would be better"
PRICE RANGE
US$52 - US$108 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaYucatanMerida
NUMBER OF ROOMS
130
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