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City Express Merida

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City Express Merida
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269 Reviews from our TripAdvisor Community

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Showing 14: English reviews
Merida, Mexico
Level Contributor
5 reviews
Reviewed 17 August 2016

I got relocated to this town and we spent one night at the property while we received our home. We arrived after 9:00 pm and nobody was at the front desk, I asked for a crib for my little daughter and they never gave me an answer right away. I have to get down to the front desk 2 times... More 

Helpful?
Thank GerenciaVIP
Chihuahua, Mexico
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 May 2016

We got a great value through hotwire!. Breakfast is included and helps your budget a lot. Its located North of the city, surrounded by commercial buildings and restaurants/bars you can get a bite and drinks from. They have a shuttle that drives you Downtown for free. Also its located in a very popular street (Prolongación Paseo Montejo) so you can... More 

Helpful?
Thank Areli O
Monterrey, Mexico
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 March 2016

I got relocated to this beautiful town, and while I was house-hunting, I stayed at this property. Overall it is OK, but it is way too noisy. You can hear the next room's TV. It is a known hotel for groups, so if there's a geoup during your stay, it gets very busy. Staff is top of the top, to... More 

Helpful?
Thank JoseLuisAngeles
Alan T, Guest Relations Manager at City Express Merida, responded to this review

Dear Luis Á, Thank you for taking the time to share your comments with us further to your visit over the Holidays. We’re delighted to know you thoroughly enjoyed your stay, namely due to the excellent service offered by all the colleagues. We’re also glad to know that our free shuttle was convenient for you. We hope to have the... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 January 2016 via mobile

City Express is by a commercial area, 20 min drive from downtown Mérida. It is clean, with friendly staff. Linen is clean and beds are comfortable. Common areas are pleasant. Good business center, wi-fi in rooms (slightly slow). Fitness center. Breakfast included.

Helpful?
Thank Veronica O
Iliana A, Director de Relaciones con Clientes at City Express Merida, responded to this review

Dear Veronica O: Thank you for sharing your valuable comments with the tripadvisor community. It’s a delight to hear you enjoyed your stay and that our staff were on hand to assist you. At Hoteles City your needs are known and attended with passion, we hope to welcome you back again very soon. Kind Regards More 

Merida, Mexico
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 December 2015 via mobile

We had stayed at this City Express once before. It is clean and convenient which is why we've returned. This time around, when we checked in, the wifi in the room wasn't working. We called down to the front desk asking what was up. Their suggestions for solving the problem did not work. So,they said they'd call us back in... More 

Helpful?
Thank Pyen
marlen c, Guest Relations Manager at City Express Merida, responded to this review

Dear Pyen, Thank you for choosing our hotel for your last trip to Mérida, pleased to hear how the hotel made a lasting impression, and thank you for sharing your valuable comments in the tripadvisor community, It is through such communication that we are given an opportunity to evaluate our performance, and focus on the areas that need to be... More 

Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 October 2015 via mobile

I was scared to stay here the first time. I thought it was like a motel. It's actually really clean and nice. Includes breakfast. Staff at the front desk are nice. I actually look forward to staying here. It's a really basic room but modern and clean.

Helpful?
Thank Livelaughlovebeach
marlen c, Guest Relations Manager at City Express Merida, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Cancún, Quintana Roo, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 September 2015

I stay for couple nights, the hotel is in a great location, commercial area surround and has a convenient breakfast in the morning. Sam's Club, TGIFriday just down the street, Dairy Queen and Domino's Pizza closer. Clean and confortable option in the north zone of Merida.

Helpful?
Thank Othon Z
marlen c, Guest Relations Manager at City Express Merida, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Toronto, Canada
Level Contributor
97 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 June 2015

we stayed at this hotel for four days. overall good experiences . but since we do not speak spanish we had a hard time comunicating . would have appreciated thestaff at the desk to be able to talk to is better. place very clean and neat.

Helpful?
Thank jakobm680
marlen c, Guest Relations Manager at City Express Merida, responded to this review

Dear Guest I am writing to apologize for the inconvenience during your stay and the incident with the staff, your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment. I hope to give us the opportunity to have... More 

montreal
Level Contributor
85 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 20 April 2015

Very clean! Beds were comfortable (not mattresses that feel like planks like is often the case in Mexico)! AC worked well. Great breakfast included, lots of choices. Free parking. Fast internet. Staff very pleasant and helpful. Not sure how far it was to downtown (Centro), we weren't there to sightsee. Sam's Club, TGIFriday just down the street, Dairy Queen and... More 

Helpful?
Thank tammyMontreal
marlen c, Guest Relations Manager at City Express Merida, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Toronto, Canada
Level Contributor
126 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 20 April 2015

We stayed here for two nights for a convention that we were in town for. The hotel is in a great location, not right downtown where the traffic can be hectic, but still near malls and lots of restaurants. The rooms were clean and updated and the maid brought us extra towels and water without us having to ask. The... More 

Helpful?
Thank orangelollypops
marlen c, Guest Relations Manager at City Express Merida, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Free Breakfast
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Meeting Rooms

Additional Information about City Express Merida

Address: Esq. Prol. Paseo Montejo Calle 45 No. 332 | Col. Benito Juárez Norte, Merida 97119, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Price Range: $61 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — City Express Merida 3*
Number of rooms: 130
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Questions & Answers

Questions? Get answers from City Express Merida staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid lobby-level rooms for less noise.”
 of 5 bubbles JoseLuisAngeles, 16 Mar 2016 | Read review
“do not know which rooms would be better”
 of 5 bubbles jakobm680, 24 Jun 2015 | Read review
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