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City Express Merida

Expedia.comUS$43*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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City Express Merida
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387 Reviews from our TripAdvisor Community

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Showing 17: English reviews
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Summerside, Canada
Reviewed 7 February 2017

We arrived at the hotel at 1:30pm which is early for the 3pm check in. We were told to come back at 3pm as they didn't have a room available yet. We left and spent time at the nearby restaurant. At 3pm we were told that a room was still not available even though we had prebooked our stay and...

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Helpful?
Thank Daisy052
Mexico City, Mexico
Reviewed 1 February 2017

There's nothing really special about this hotel. It's nice and comfortable and it's clean. No minibar, no microwave, no coffee maker, no safe deposit box. But rooms are spacious and it's an overall nice stay. It's location is very good though. Just 5 minutes away from downtown and 10 minutes away from all the major highways. They were remodeling and...

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Helpful?
Thank Thierry S
Shanghai, China
Reviewed 30 December 2016 via mobile

We stayed in this hotel yesterday for 2 nights. The staff was friendly and helpful but the hotel is really "poor". The breakfast is prepared in the hall with the air condition so high that you need a pullover, you have to use paper dishes and plastic forks and the quality of food not satisfying . We had a room...

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Helpful?
Thank Serena A
HotelesCityexpress, Guest Relations Manager at City Express Merida, responded to this review

Dear Serena A. We appreciate your preference to choose us as your choice of accommodation and the time you took to give us your comments, this allows us to improve day by day, we are sorry to know that your stay was not all pleasant, be assured that our Housekeeping / Maintenance departments will make efforts to overcome such details...

Merida, Mexico
Reviewed 17 August 2016

I got relocated to this town and we spent one night at the property while we received our home. We arrived after 9:00 pm and nobody was at the front desk, I asked for a crib for my little daughter and they never gave me an answer right away. I have to get down to the front desk 2 times...

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Helpful?
Thank GerenciaVIP
Chihuahua, Mexico
Reviewed 19 May 2016

We got a great value through hotwire!. Breakfast is included and helps your budget a lot. Its located North of the city, surrounded by commercial buildings and restaurants/bars you can get a bite and drinks from. They have a shuttle that drives you Downtown for free. Also its located in a very popular street (Prolongación Paseo Montejo) so you can...

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Helpful?
Thank Areli O
Monterrey, Mexico
Reviewed 16 March 2016

I got relocated to this beautiful town, and while I was house-hunting, I stayed at this property. Overall it is OK, but it is way too noisy. You can hear the next room's TV. It is a known hotel for groups, so if there's a geoup during your stay, it gets very busy. Staff is top of the top, to...

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Helpful?
Thank JoseLuisAngeles
Alan T, Guest Relations Manager at City Express Merida, responded to this review

Dear Luis Á, Thank you for taking the time to share your comments with us further to your visit over the Holidays. We’re delighted to know you thoroughly enjoyed your stay, namely due to the excellent service offered by all the colleagues. We’re also glad to know that our free shuttle was convenient for you. We hope to have the...

Reviewed 2 January 2016 via mobile

City Express is by a commercial area, 20 min drive from downtown Mérida. It is clean, with friendly staff. Linen is clean and beds are comfortable. Common areas are pleasant. Good business center, wi-fi in rooms (slightly slow). Fitness center. Breakfast included.

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Helpful?
Thank Veronica O
Iliana A, Director de Relaciones con Clientes at City Express Merida, responded to this review

Dear Veronica O: Thank you for sharing your valuable comments with the tripadvisor community. It’s a delight to hear you enjoyed your stay and that our staff were on hand to assist you. At Hoteles City your needs are known and attended with passion, we hope to welcome you back again very soon. Kind Regards

Merida, Mexico
Reviewed 11 December 2015 via mobile

We had stayed at this City Express once before. It is clean and convenient which is why we've returned. This time around, when we checked in, the wifi in the room wasn't working. We called down to the front desk asking what was up. Their suggestions for solving the problem did not work. So,they said they'd call us back in...

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Helpful?
Thank Pyen
marlen c, Guest Relations Manager at City Express Merida, responded to this review

Dear Pyen, Thank you for choosing our hotel for your last trip to Mérida, pleased to hear how the hotel made a lasting impression, and thank you for sharing your valuable comments in the tripadvisor community, It is through such communication that we are given an opportunity to evaluate our performance, and focus on the areas that need to be...

Reviewed 2 October 2015 via mobile

I was scared to stay here the first time. I thought it was like a motel. It's actually really clean and nice. Includes breakfast. Staff at the front desk are nice. I actually look forward to staying here. It's a really basic room but modern and clean.

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Helpful?
Thank Livelaughlovebeach
marlen c, Guest Relations Manager at City Express Merida, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon.

Cancún, Quintana Roo, Mexico
Reviewed 15 September 2015

I stay for couple nights, the hotel is in a great location, commercial area surround and has a convenient breakfast in the morning. Sam's Club, TGIFriday just down the street, Dairy Queen and Domino's Pizza closer. Clean and confortable option in the north zone of Merida.

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Helpful?
Thank Othon Z
marlen c, Guest Relations Manager at City Express Merida, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon.

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service

Additional Information about City Express Merida

Address: Esq. Prol. Paseo Montejo Calle 45 No. 332 | Col. Benito Juárez Norte, Merida 97119, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Price Range: $71 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — City Express Merida 3*
Number of rooms: 130
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Questions & Answers

Questions? Get answers from City Express Merida staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid lobby-level rooms for less noise.”
JoseLuisAngeles, 16 Mar 2016 | Read review
“do not know which rooms would be better”
jakobm680, 24 Jun 2015 | Read review
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Expedia.com
US$43* /night
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TripAdvisorUS$43
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Prices are for 1 room, 2 adults
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