We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all 105 hotels in Merida

Hacienda Xcanatun

228 reviews
#32 of 105 Hotels in Merida
Save
Traveller (172)
Room & Suite (195)
Dining (44)
Overview
  • Excellent77%
  • Very good13%
  • Average6%
  • Poor1%
  • Terrible3%
Travellers talk about
“de piedra”(10 reviews)
“deluxe suite”(7 reviews)
“mexican wines”(2 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
Reviews (228)Write a Review
Filter reviews
142 results
Traveller rating
115
15
7
1
4
Traveller type
Time of year
LanguageEnglish
More languages
115
15
7
1
4
Show reviews that mention
All reviewsde piedradeluxe suitemexican winesgrounds are gorgeouslocated minutesrestaurant staffprivate tourspacious bathroomdowntown meridamodern amenitiessmall hotelhaciendajacuzziluxuryyucatanhammockjorge
FilterEnglish
Updating list...
1 - 5 of 142 reviews
Reviewed 3 weeks ago

The hotel was ok. The breakfasts were good, but did not like the dinners. As to service, they are quite attentive, the rooms were made up very fast, they are very helpful, except at times in the dining areas they did leave us abandoned. The...More

Thank nimo5
Response from DTina, Owner at Hacienda XcanatunResponded 2 weeks ago

Thank you for your review. It would be useful to us to know what you did not like about the dinners, in order to address the issue. Had you mentioned your inconvenience with the rustic stone paths, I am sure we would have done everything...More

Reviewed 18 August 2017

Travelled with family and had an amazing experience in this beautiful Hacienda. The rooms were gorgeous and the staff was very kind and attentive. The restaurant is also beautiful with a wonderful view to a garden. The food was delicious! I truly recommend this place!

Thank pattyjporter
Response from DTina, Owner at Hacienda XcanatunResponded 19 August 2017

Thank you very much for your lovely review, Patty! Hope to see you again soon.

Reviewed 13 August 2017 via mobile

Hacienda Xcanatun is quite likely the best kept secret you want to keep for yourself. The hotel is simply exquisite. We went there over the course of the last ten and it remains simply amazing. Beautiful rooms (less than 20), nicely decorated, not to mention...More

Thank stephane75009
Response from DTina, Owner at Hacienda XcanatunResponded 19 August 2017

Thank you for your lovely review, Stephane! It is always nice to have guests appreciate the hard work our team does every day, to make memorable stays happen. We hope to see you again soon!

Reviewed 9 June 2017 via mobile

We visited the Hacienda with clients for dinner. What a beautiful place. I would love to stay here on my next visit to Merida. The Restaurant was traditionally decorated but very stylish and clean. The staff were excellent throughout with a well polished level of...More

Thank Jeanette H
Response from DTina, Owner at Hacienda XcanatunResponded 10 June 2017

Thank you for your lovely review, Jeanette! We are working on our Spa menu now, which will include vegetarian options. But our chef is always amenable to make a grilled vegetable plate (with or without roquefort cheese), as well as customize other dishes. We hope...More

Reviewed 1 May 2017 via mobile

We just wish that they had a not so noisy air conditioning system. I am sensitive to noise and a light sleeper. The noise kept waking me up. Everything else was amazing. The food was excellent. The warm sweet bread in the morning was delightful....More

Thank Fabiola G
Response from DTina, Owner at Hacienda XcanatunResponded 7 June 2017

Thank you for taking the time to write this review, we will definitely check with the maintenance department regarding the AC. We hope you reported it upon check-out.

PreviousNext
12345629
Add Photo Photos
Traveller (172)
Room & Suite (195)
Dining (44)
Pool & Beach (36)
Hotel & Grounds (223)
Business Centre & Event Rooms (9)
Bathroom (3)
Family and Play Areas (2)
About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Airport Transportation
Meeting Rooms
Banquet Room
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Hot Tub
Outdoor pool
Spa
Details
Price range
US$325 - US$411 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Merida
#4 Romantic Hotel in Merida
#8 Spa Hotel in Merida
#17 Luxury Hotel in Merida
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$325 - US$411 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Merida
#4 Romantic Hotel in Merida
#8 Spa Hotel in Merida
#17 Luxury Hotel in Merida
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite