Traditional hacienda setting with modern amenities and rooms. The property is going through a major upgrade and expansion. New rooms are spacious and bright. Olympic swimming pool is massive and beautiful. Nice fitness center and a new spa is being built. Restaurant is top notch (limited menu) With great food and service. A great place to totally relax for a long weekend!
Absolutely beautiful property. Amazing rooms, open areas, nice small gym, and very friendly service. Stayed in one of the suites in the original Hacienda. They are beautifully appointed and very quiet. Food in the restaurant was very good as well. Will definitely recommend it.
Our friends got married here so we made a vacation out of it — lucky us!! The property, rooms, and facilities are spectacularly beautiful and the staff is incredibly friendly and accommodating. The resort is also very centrally located for many Yucatán attractions including Mérida, Progreso, Chichén Itzá, Celestún… We are already planning our return trip. Highly, highly recommend!
The pros: gorgeous grounds, great design incorporating elements of old henequen factory (high ceilings, beams) with contemporary elements, decent restaurant, Asian trained masseuses in Spa (Angsanas ownership shows there) and beautiful new spa facility being built, which should be open by 2024. Staff very eager to help even if they didn’t get things right the first time. Peaceful oasis although a little far from downtown action (30 minutes by car each way made it a bit of a challenge to get to all the terrific restaurants Mérida has) The cons: We were in the most expensive suite (207, featured in all the promotional material) in the hacienda. In the old but updated part - lots of character, gorgeous room, beautiful design, updated BUT absolutely nothing worked without enormous effort on the part of the staff and even then, it didn’t (not for their lack of trying). The “private pool” and “outdoor shower” were far from private, being right next to the main walkways and shielded from them only by some greenery and open woodwork. More importantly though, the pool, which was really a hot tub, needed an engineer climbing into the greenery where the control panel was located each time to get the jets even marginally working and the water temp to even get to 38 degrees - a lukewarm tub with no pressure jets at best. Then for two days, the A/c didn’t work and again needed an engineer to climb onto the roof of the room and do some major deicing to get it working. And the chromecast streaming service didn’t work at all despite Salvador’s best efforts. By now, we have one day left in the most expensive hotel we’ve ever stayed in. Other small things that many lower priced places get right. Turn-down service only happened on day three out of a 4-day stay. First day, there were only two thin towels despite the room having a pool and outdoor shower - we had to ask for more. No map of property given to us and no one working on the grounds knew where the spa was - the one place where there was an arrow saying spa was inadequate to find it ( I was directed to the new spa which was still under construction and ended up late for my appointment). The gym had no treadmills, and the two bikes there had poor screens and hard, uncomfortable seats and no fridge for the water, and used towels thrown in a cupboard where they hadn’t been cleared for days. The staff do care and work hard to correct issues. But not all have been fully trained and the technology is a mess. All in all, ambivalent about whether we’d stay here again if we visit Mérida. One of the standard downtown hotels or a downtown Airbnb would probably be a better option, even if we’re lacking the character and the grounds.…
I stayed there with my wife over a long weekend. The rooms are fantastic. The scenario is great and beautiful, it's part of an old henequen hacienda. If there could be something to make it better, it would be the times in the restaurant.
We stayed 2 nights at Hacienda Xcanatun on a Monday and Tuesday night. I imagine it is busier over the weekend. We were given a complimentary upgrade to an amazing room with a private terrace and outdoor jacuzzi bathtub. The room was really fantastic -- we did not want to leave. But we did enjoy the beautiful new pool area, which is quite spacious. We enjoyed the restaurant, especially for breakfast. For dinner, the food was good and service was slow but good. They seemed understaffed at nighttime, but the server did the best he could. Overall, a fantastic stay. We did not want to leave.
Outstanding property. Beautiful rooms, grounds and great service though they still seem to be ironing out some kinks. Stayed in one of the suites in the original Hacienda buildings. They are beautifully appointed and very quiet. Food in the restaurant was very good as well. Will definitely come back.
We stayed in one of the new villas and the room was beautiful, with a bathtub, inside and outside showers, very cool design and a big patio. It was quiet and peaceful. The property is big and has a typical hacienda mustard-terracotta colors, very stylish, great to walk around. There are 3 pool, one of which is Olympic size and for those who love to swim - it is a spot! There is a restaurant by the pool and in the main building. The duck tostadas, avocado toast, Chilean salmon we tried were very good.
Hacienda Xcanatun is beautiful, and the food is good. But in trying to plan an event there they dragged their feet for weeks. Never committing to anything and blatantly lying about other things. Jordani the event coordinator did not coordinate anything and seemed to be clueless or dishonest about just about everything. Even our third party planner said he was a nightmare to deal with and was unclear or dishonest about everything he spoke to us about. I think their plan was to string us along with a verbal quote that was reasonable and then when we had no other options, give us the real quote which was way more than verbally agreed upon. Super disappointed because we really liked the place.
Hacienda Xcanatun is undoubtedly one of the best dining experiences in the area. Tonight they surpassed my expectations by putting on a beautiful Thai evening. The incredibly beautiful setting was specially decorate in Asian theme and twinkle lights among the Royal Palms. The concept was Thai street food and there were individual stations cooking food in front of us .. reminiscent of eating from a street cart in Bangkok but so much prettier. I only wish I had captured that for this post. The food was top quality, capturing the flavors and presentation of authentic Thai food. The fresh rolls, spring rolls, pad Thai, red chicken and potatoe curry, sate, papaya salad and plethora of Thai desserts were all divine. Chef Gerado who studied in Thailand and cheffed in top restaurants in Yucatán stopped at each table to great guests and made special recommendations. Manager Eva also came by in her beautifully designed Thai outfit and told us this will be happening monthly if there is interest. Please show interest…