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Hacienda Santa Cruz

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158 Reviews from our TripAdvisor Community

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Showing 36: English reviews
Mexico
Level Contributor
161 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 27 March 2012

Haciena Santa Cruz feels like it is out in the countryside despite being just a couple of kilometers from Merida's ring road so it is a great base for visiting many of the local attractions as well as the City of Merida itself. We had imagined that the cuisine would be good based on the fact that it is owned... More 

Helpful?
Thank cavedodger
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this review

thanks a lot ...it is true that we have a very good team and also the .....Best Mojito's More 

Mexico City, Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 January 2012

The stay was great and I must say the property is beautiful and decorated with very good taste and charm. The french family that owns it is attentive to all details and makes you feel at home. It is also very well located close to Merida (20 min), so renting a car and driving is a perfect option. Points that... More 

Helpful?
Thank caiokugelmas
Fertibob, Owner at Hacienda Santa Cruz, responded to this review

thank you for your review , it is always a pleasure to give satisfactions to our guests . we try to give you the best ....and more . happy new year for 2012 ( el año del mundo Maya) More 

Brussels, Belgium
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 December 2011

When we decided to go to Mexico for our Honeymoon, we wanted to start our trip by a beautiful and quiet place, where we could rest before starting siteseeing. The Hacienda Santa Cruz was the perfect choice. When you pass the front door, you enter in a little Heaven. It's beautiful, relaxing, magical. The swimming pools are gorgeous, the owners... More 

Helpful?
Thank berenicehermant
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this review

thank you very much and I hope you will have your own hacienda in the future . take care Robert More 

San Francisco, California
1 review
Reviewed 28 March 2011

During the long, cold winter of 2010, my 91-year-old, globetrotting grandmother asked me if I would join her on warm weather holiday. Who can say no to that? Neither of us are Cancun types. We wanted to go somewhere we could explore a local scene. Grandglad had been to (and loved) Merida in younger days. Hacienda Santa Cruz beckoned with... More 

Helpful?
Thank laurencarpediem
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this review

thank you very much for this kind commentary .....and long life to your grand ma Robert More 

Hong Kong, China
Level Contributor
128 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 21 January 2011

The hacienda is very well renovated and decorated with a lot of taste. Our room was spacious and very pretty. The father of the owner gave us a tour of the hacienda which was really nice. This is really more like a luxury B&B than an hotel, you feel at home. The restaurant is very good for dinner, the breakfast... More 

Helpful?
Thank voyagistablog
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this review

it is a plesure for us to help our guests to find the best place in Merida or around the Hacienda thank you.... Robert More 

Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 January 2011

The rooms and grounds of this hacienda are wonderful. However, the restaurant was hugely overpriced and the quality of food was mixed. Breakfast was also disappointing. We would recommend with the proviso that you should try and eat elsewhere.

Helpful?
2 Thank Still_travelling2
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this review

thank you to take time for commentary ....very sorry that you didn't enjoy the food . Robert More 

Little Switzerland, North Carolina
1 review
Reviewed 25 September 2010

A very special and absolutely lovely Athmosphere - perfect to make a good relaxing time!!

Helpful?
Thank asterix64
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this review

thank you ...Robert More 

Miami, Florida
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 December 2009

Before I start to give my review I would like to point out that I work in the 5 Star/Diamond Hotel Industry as a manager for 17 around the world for top hotels. I usually don't like to stay at hotels because i can't "disconnect" from work as I keep looking and focus on operational aspects. This said, I spent... More 

Helpful?
Thank HotelEyes
Fertibob, Propietario at Hacienda Santa Cruz, responded to this review

your comentary is an honor for us ...we are very proud ...I think your right whn you speak about the " atmosphere" ...and the fundation of the Hospitality industry ......this is the most important thank you very much Robert More 

holland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 January 2009

This hacienda is the perfect place for a holiday: it lies outside Merida ( buses pass by all the time and taxi's are available to get you into town in 20 minutes). Robert and Caroline Franck are such wonderful hosts, friendly, informal and they anticipate on everything you might me needing. Caroline is also a very good cook, she mixes... More 

Helpful?
Thank valkjes
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 January 2009

We spent a few nights at the Hacienda Santa Cruz and could believe our luck in finding this place. This hacienda is located on a large property that has been completely renovated by the French owners. There are only 9 rooms but they have been beautifully renovated with all of the modern conveniences. The food is prepared by the owners... More 

Helpful?
Thank Vancouvertopvr

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Founded in 1640, Hacienda Santa Cruz was formerly a Franciscan monastery, monks inhabited and ancient part of the hacienda "la casa principal". Nowadays Hacienda Santa Cruz is changed into a marvelous boutique hotel with its unique personality and well defined character. Well located , Hacienda Santa Cruz is within only 10km from the international airport , 12km from downtown and very close from the most important archeological and natural sites of the region "UXMAL; MAYAPAN and CHICHEN-ITZA" ... more   less 

Additional Information about Hacienda Santa Cruz

Address: Calle 86 s/n, Merida 97315, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Price Range: $147 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hacienda Santa Cruz 4*
Number of rooms: 25
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Also Known As:
Hacienda Hotel Santa Cruz Palomeque
Hotel Style:
#9 Spa Hotel in Merida
#12 Romantic Hotel in Merida
#18 Luxury Hotel in Merida
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Questions & Answers

Questions? Get answers from Hacienda Santa Cruz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“On honeymoon? Go for the suite!”
 of 5 bubbles ReynierW, 8 Mar 2013 | Read review
“Overpriced for what you'd get in a hacienda in Merida... 35-40 min from downtown.”
 of 5 bubbles LuisD232, 7 Jan 2013 | Read review
“You can pay a little extra and have some gorgeous rooms..”
  • 20 foot ceilings old world charm great food and spa
  • Rooms in remodeled Hacienda
 of 5 bubbles tbone63, 24 Sep 2012 | Read review
“If a couple, choose a room with a private garden called Violeta. All rooms are beautiful though.”
 of 5 bubbles VinayM_12, 17 Jun 2012 | Read review
“We only saw two rooms, both were quite different but also totally charming.”
  • One of the public area rooms
  • Table set for dinner
  • Gardens at sunset
 of 5 bubbles cavedodger, 27 Mar 2012 | Read review
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