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Hacienda Tres Rios

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Traveller (4189)
Pool & Beach (927)
Room & Suite (702)
Overview
  • Excellent61%
  • Very good23%
  • Average8%
  • Poor4%
  • Terrible4%
Travellers talk about
“segway tour”(248 reviews)
“nature park”(155 reviews)
“the grill”(367 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (6,769)
Filter reviews
4,466 results
Traveller rating
2,639
1,081
374
184
188
Traveller type
Time of year
LanguageEnglish
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2,639
1,081
374
184
188
Show reviews that mention
All reviewssegway tournature parkthe grillsense adventurethree riverssports barthe mexican restaurantchef's tablelobster dinnerfamily pooltime sharebeach bedskids clubadult poolcasino nighttimeshare presentationbeautiful resort
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1 - 5 of 4,466 reviews
Reviewed yesterday via mobile

Thank you so much for Andres and Diego! They were so awesome and definitely a pleasure to have on our kayaking trip! Diego was so awesome and was able to keep us laughing throughout the whole trip! Thank you both!

Thank Crystal G
Reviewed yesterday

We loved staying at Hacienda Tres Rios! The room was clean and good sized, staff was friendly, pools are beautiful, food was great, and nighttime entertainment was fun. There are a few onsite activities that we took part in and enjoyed. Diego led our kayak...More

Thank teacherkara
A TripAdvisor Member
1
Reviewed yesterday

Our family enjoyed our stay except for the uncomfortable beds. We enjoyed the activities that my granddaughters participateed in. The staff and housekeepers were very efficient.We enjoyed our stay and concierges were very helpful.

Review collected in partnership with this hotel
Thank A TripAdvisor Member
Reviewed 2 days ago via mobile

Let me begin by saying Hacienda Tres Ríos is a wonderful resort— and that’s an understatement. The food is spectacular, and the staff they have are beyond helpful and attentive. Raphael, the pool concierge took care of our every need with the snap of his...More

Thank Amanda M
Reviewed 2 days ago

The resort is beautiful!! Everyone is very nice! Rooms are very large, the bathrooms are great too!!The beach is NOT good. smelly black stuff collects on the beach, they do remove some of it but I still wouldn't swim in the water. We did enjoy...More

Thank cjvanwagner17
View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Beachfront
Free Internet
Fitness Centre with Gym / Workout Room
Breakfast included
Spa
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Breakfast included
Dry Cleaning
Meeting Rooms
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Spa
Adult pool
Outdoor pool
Details
Price range
US$297 - US$606 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Playa del Carmen
#35 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
#48 Spa Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$297 - US$606 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Playa del Carmen
#35 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
#48 Spa Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (4189)
Pool & Beach (927)
Room & Suite (702)
Dining (311)
Family and Play Areas (83)
Business Centre & Event Rooms (7)
Amenities (6)
Questions & Answers
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Mike-OU812
July 2, 2018|
AnswerShow all 3 answers
Response from Susan R | Reviewed this property |
When we were there in March the major part of it had a lot of seaweed. The side across the bridge was clear.
1
Vote
Jocelyn C
June 24, 2018|
AnswerShow all 2 answers
Response from jimincancun | Property representative |
That depends on what you are looking for. Most people come between December and March and then again in July. Fewer crowds in the other months is attractive to some.
2
Votes
goodngone78
June 11, 2018|
AnswerShow all 3 answers
Response from jimincancun | Property representative |
Yes, the dress codes are enforced at Hacienda Tres Ríos. Some restaurants require reservations and for some they are optional but recommended. You can check with the concierge when you arrive or check on the website.
2
Votes
Room Tips
"Rooms are large and you have lots of room to move around with a family. Bathrooms are amazing!!"
Read review
"every room is excellent"
Read review
"The all-inclusive makes meal planning simple. Be sure to take advantage of the rivers on the property."
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"Rooms were great"
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