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Hacienda Tres Rios

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Hacienda Tres Rios
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4,912 Reviews from our TripAdvisor Community

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Showing 3,317: English reviews
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Blakeslee, Pennsylvania
Reviewed yesterday NEW

Everything about this resort is very laid back from check in to check out. Overall property well maintained. Atmosphere is pleasant, rooms are clean and comfortable. Crystal clear mini rivers for snorkeling. Very nice beach with plenty of chairs and both adult and family pools. Restaurants are very good and resort offers choice of all- inclusive or European Plan. Best...

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Thank tarapiper1
A TripAdvisor Member
Level Contributor
4 reviews
3 hotel reviews
1 helpful vote
Reviewed yesterday NEWvia mobile

This resort is great. We have had great food and service. A few of the servers I thought were outstanding are Luis at The Grille by the pool He has been here for the past 5 years we have been coming here. Antonio is another awesome server at the Buffet Fernando works in the concierge department and has been awesome...

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Thank A TripAdvisor Member
Long Island, New York
Reviewed 2 days ago NEWvia mobile

We just had an AMAZING Segway Tour with Alejandro. We had met him earlier during the week at other activities. He was personable and knowledgeable and made the tour SO much fun. It was certainly an hour well spent.

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Thank John I
Villa Rica, Georgia
Reviewed 2 days ago NEW

Charged us for extra week we were not there. Even after submitting proof that we were not at the resort, they refused to refund the money. They are impossible to get in touch with and then pass around to people who can speak english and do not follow up. And this was after spending many years at the resort with...

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Thank David S
Reviewed 2 days ago NEW

This was our 2nd year staying here. The first time we liked it. Not our favorite resort in Playa, but it was nice. This last time we were disappointed in every aspect. The food was mediocre, the drinks were weak and crappy, the beer was warm event he ones in the minibar. speaking of minibar they never showed up to...

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Thank Billy S
Las Vegas, Nevada
Reviewed 2 days ago NEW

We had an absolute fantastic get away with two other couples. I would certainly visit again. I thought the service was just as I would expect with an all inclusive package, but 2 people stood out, for they went out of thier way to see our experience was a great one. The Beach Butler, Rafeal, did a fantastic job. Rafael,...

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Thank Timothy G
Rochester, New York
Reviewed 2 days ago NEW

This is my 5th visit to the resort, and I continue to be very happy with the service and atmosphere. It was great to see the familiar face of Alexandro the first evening at the participation game, and he does a great Segway tour too! Our concierge, Andi, has been outstanding. The food quality continues to be top notch. We...

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Thank Alice A
Peachtree City, Georgia
Reviewed 4 days ago NEW

Had another great trip to Tres Rios. Sons wedding with a total of 22 attending. All had a great time. Staff went out of their way to ensure that everything went as it should. The beach setting looked even better than it did when we were there in October. The new chef is OUTSTANDING. Really loved that he recognized his...

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2Thank James D
Lewes, Delaware
Reviewed 5 days ago NEWvia mobile

Just returned from a week at this sub-par resort. On the positive side, the butlers (provided to time share guests) and other staff were very helpful. Housekeeping was also good. EVERYTHING else was really bad. Eco atmosphere is interesting unless you are bit by a raccoon and need a rabies series as happened to one guest during our stay and...

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Thank Karen B
Reviewed 6 days ago NEW

My stay at this resort in sept 2016 was awesome. The staff was courteous and takes good care of you. The food is good, but being someone who is lactose intolerant was difficult because most of the food had cheese or some sort of dairy in it even when it was not necessary. The only downfall on the trip was...

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Helpful?
Thank Abby B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $263 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#31 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#40 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
208 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go elsewhere”
 of 5 bubbles billys774, 23 Feb 2017 | Read review
“first floor, your view is of the jungle. The third floor, you look out over the beautiful grounds!!!”
 of 5 bubbles timothyg26, 23 Feb 2017 | Read review
“Forget about what room you have. Get outside to the pool and the beach!”
 of 5 bubbles JamesD81, 21 Feb 2017 | Read review
“Jacuzzi, ocean-view”
 of 5 bubbles ll2162, 16 Feb 2017 | Read review
“Looks like many rooms have a view of the lagoon. We are on the second floor and it's quiet.”
 of 5 bubbles photographynut_11, 14 Feb 2017 | Read review
5 of 5