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Hacienda Tres Rios

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4,746 Reviews from our TripAdvisor Community

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There are newer reviews for Hacienda Tres Rios
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Showing 3,209: English reviews
Oak Park, Illinois
2 reviews
Reviewed 1 week ago via mobile

My husband and I went here on our honeymoon after being referred by my sister and brother in law who also went here on their honeymoon 6 years ago. The room was beautiful, pools were large and spread out! The drink bars were awesome, they would make anything you wanted. Food was great, the hacienda grill had really great lunch... More 

Helpful?
Thank mloganmiller
Level Contributor
2 reviews
Reviewed 1 week ago via mobile

Great food and wait staff. If you are sweet to them, they are extremely good to you! Quite a variety of restaurants and wonderful cabana waitstaff. Room service did a great job of cleaning our room everyday even though there were SOOOO many of us! Different coloured wristbands denote the level of inclusiveness, so be aware! Some wristbands must pay... More 

Helpful?
Thank Lia T
Camino, California
1 review
Reviewed 1 week ago

Hacienda Tres Rios is situated among a beautiful nature park with several cenotes and walk-paths accessible to its visitors. The private beach is also gorgeous yet there are limited chairs available to guests, so reserve your seats early. Overall, the amenities are nice and typical for most resorts in the area, however, the customer service is horrid and the sales... More 

Helpful?
Thank nhicks69
1 review
Reviewed 1 week ago via mobile

Over all a great experience! If your ever down by the beach ask around for conrado, he provides great assistance for any of the water activities ! We all really enjoyed the room service as well ! Not to mention the bartender on the terrace provides awesome service as well

Helpful?
Thank Bianca R
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Alexandre and lilian at the kids club were so great. Our 5 year old did not want to leave and when he woke up he could not wait to go to see his favorite teacher as he said. They did many activities like treasure hunting swimming and adventures in the jungle. There were crafts and face painting and the girls... More 

Helpful?
1 Thank doyahlikeit2
Lisle, Illinois
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 week ago via mobile

My wife and I spent a week at Hacienda Tres Rios and found the accommodations to be wonderful. We enjoyed the fact that it was an all inclusive package and the restaurants were good. There was good choices within the various food choices.

Helpful?
Thank MBAF174
Idaho
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

We visited for a week on a close friends time share points. It was on short notice so our selection of available resorts was very limited to only 2. I thought the reviews were kind of average so we came in not expecting much. We were extremely delighted & will most likely return. The attention to detail with the grounds,... More 

Helpful?
Thank Scooter G
White Salmon, Washington
1 review
Reviewed 1 week ago

We just got married in Hacienda Tres Rios, and it was the wedding of our dreams. Guillermo (our wedding coordinator) and his team, the location, service, everything was amazing. We are from Mexico and live by Portland. We chose Cancun as the ideal place for both family and international friends. After physically looking at 15 different hotels in our scout... More 

Helpful?
Thank RafaOrtizKayak
Management response:

Dear Guest: Thank you very much for taking the time to write your review and we are very happy to hear our staff assisted you and wife in having the wedding of your dreams. We hope to have the honor of welcoming you once again in the near future here at Hacienda Tres Rios. More 

Cusco, Peru
Level Contributor
86 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago

I attended the Hotel for a wedding with a big group. I stayed at the hotel from Thursday until Tuesday, 6 days. It took a bit of time to actually make the hotel and transportation reservations because they took a long time to reply the emails, but in the end everything turned up good. The staff at the hotel was... More 

Helpful?
Thank sandradeu
Management response:

Dear Guest: Thank you for sharing your review. We are happy to know that our mission to fulfill our expectations was accomplished and that our staff left a remarkable impression. We hope that you will return to Hacienda Tres Rios soon. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Beautiful resort! The food was tasty however it was getting repetitive by the end of the week. The Italian restaurant was the best however the Mexican restaurant has an amazing chocolate brownie! The French cafe is in no way "French" and was out of most flavors of ice cream our entire stay. The girl at the front desk(I believe her... More 

Helpful?
1 Thank Sarah K

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $299 - $639 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#30 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#38 Luxury Hotel in Playa del Carmen
#41 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#50 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
170 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the top floor have a good view of the ocean; the trees are starting to grow up and block views of lower floors.”
 of 5 bubbles nicole13211, 29 Nov 2016 | Read review
“I would pick a room on top floor”
 of 5 bubbles robindan, 28 Nov 2016 | Read review
“all the same unless your a member”
 of 5 bubbles nicholarodway, 27 Nov 2016 | Read review
“We took a peak in a lot of rooms as we walked by, pay for a Suite.”
 of 5 bubbles ScooterG_12, 23 Nov 2016 | Read review
“ask for a room closest to lobby”
 of 5 bubbles RafaOrtizKayak, 21 Nov 2016 | Read review
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