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Hacienda Tres Rios

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4,833 Reviews from our TripAdvisor Community

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Showing 3,267: English reviews
New York
Reviewed 9 January 2015

I stayed for 10 days with my wife and our 3 boys. We all had a good time. My 4 year old loved the kids club and Ximena, the coordinator. The beach was nice and the cenote/river were great additions to other hotels in the area. There were plenty of activities to keep the boys occupied. I would recommend this...

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Thank My_3_SonsNewYork
Reviewed 9 January 2015

This is the forth year we have stayed here. It very beautiful, the staff here is awesome and extremely helpful. In the past they have had nightly entertainment such as circus, dancer, beach party ect... this time they have nothing very boring. this is also the second year in a roll our property has been stolen here, last year it...

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Thank radtech29
Santa Fe, New Mexico
Reviewed 8 January 2015

Hacienda TresRios. This all inclusive, Eco-friendly resort is lovely, clean and boring. The largely institutional food is unimaginative and bland. Seafood is minimal, and the 7 restaurants must share the same kitchen. The bright side is that I lost a few pounds as I could not eat all I wanted. Think of hamburgers topped with pineapple, tons of sweets, and...

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1Thank Yellowdogcafe
Quitman
Reviewed 8 January 2015

We own a timeshare at Tres Rios and planned to go there at least once a year. This year they changed things up and it was not quite up to what it had been previously. They have an Italian, Mexican and Asian along with the breakfast and lunch buffet restaurant and pool side dining. Previously, the Italian restaurant was our...

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1Thank Srfranks55
Reviewed 8 January 2015

We stayed at Hacienda Tres Rios over the 2 holiday weeks. Its always the busiest time of the year for vacations, but the hotel was not very busy which made it very nice (compared to other hotels we stayed it where it was packed). When we checked it, Patricia was the person helping us and she was great! She went...

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2Thank Anna B
Minneapolis, Minnesota
Reviewed 7 January 2015

We stayed at the Hacienda Tres Rios during the week between Christmas and New Years. For being a busy week, the resort wasn't crowded. We never had a problem finding lounge chairs by the beach or ocean. Our two bedroom suite was very nice. We found the staff to be very nice, fun and really added to a great vacation...

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Thank KatyJoy1963
Massachusetts
Reviewed 7 January 2015

We just returned from a week at Hacienda Tres Rios. It was a three generation family group ranging from age 74 to 4 and we all felt is was our best family vacation ever. There was something for everyone to do (mostly part of the all inclusive) including gorgeous pools, sailing, segway tours, snorkeling both on one of the rivers...

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Thank Wendytravelbug
Benalto, Alberta, Canada
Reviewed 7 January 2015

Harvey and I visit tres rios twice a year, it has been a year since I've said anything about the resort. I first and foremost applaude the staff on such a job will done! We have become very close to the people who are there, just to name a few there is Julio, Emmanuel, Adrian, Miguel who are our butlers,...

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Thank Ronda W
Reviewed 6 January 2015

This is the best resort ever. From the entrance to the main lobby is very amazing. This resort really worth staying to. We really like the river meets the ocean. Very clean and the sand is very soft like powder.

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Thank trishnicgail
Reviewed 6 January 2015

Leticia Zertuche is the Concierge "Numbero Uno"!!!! She's fantastic, helpful, smiling and never forgot a name! We had 7 in our group and she called us by name EVERYTIME she saw us!!! If you go to this resort - ask for Leticia Zertuche!!!! Tonny Montanna! What can I say about Tony! He made every day fun! He's one of the...

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Thank Pam W

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Meeting Rooms
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $274 - $530 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#31 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#39 Luxury Hotel in Playa del Carmen
#41 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
#50 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dark room, we couldn't sleep with the noise of the a/c, horrible all inclusive”
 of 5 bubbles monicak484, 12 Jan 2017 | Read review
“All rooms have great views but to ensure a clear view of the water, ask for rooms on the upper floor.”
  • Newly renovated 2 queen bed room
  • Newly renovated 2 queen bed room
  • Large deck off room on ground floor
  • Huge bathrooms
 of 5 bubbles KMacLennan, 8 Jan 2017 | Read review
“Rooms 1001 1101 1201 or the top floor have the best ocean view!”
 of 5 bubbles 703ashleys, 8 Jan 2017 | Read review
“Top floors are best”
 of 5 bubbles DickL907, 6 Jan 2017 | Read review
“best views and awesome locations for private events”
 of 5 bubbles patriciadz7, 3 Jan 2017 | Read review
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