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Hacienda Tres Rios

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Hacienda Tres Rios
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4,900 Reviews from our TripAdvisor Community

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Showing 3,309: English reviews
Fort Smith, Arkansas
Reviewed 22 November 2014

Beautiful resort. This place has some breathtaking views (My favorite being the small peninsula off the beach that is just gorgeous!) Good food at the restaurants, though my favorite thing is the guacamole! Had some great service: Martin was excellent at keeping the condo clean every day-very friendly and always smiling; Cony was very personable and a great pool-side server...

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Helpful?
2Thank KatCrabtreeMoore
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments. We are glad to learn you had a good experience at Hacienda Tres Rios and invite you to come back soon, it will be our pleasure to host you again. Next time you visit Hacienda Tres Rios, remember to live a Ya’ax Che Spa Expericence. Relax, refresh your mind, rejuvenate your body...

Bainbridge Island, Washington
Reviewed 20 November 2014

We enjoyed almost all the moments of our vacation. This is a vacation club resort so the vacation package we bought required us to attend a 90-120 minute sales presentation during our time there. Ours was scheduled for the 3rd day we were there. The sales rep was very polite and enjoyable to talk with however the prices and the...

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Helpful?
1Thank Sarachele J
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments and for considering Hacienda Tres Ríos a beautiful location with wonderful staff. We are sharing your concern with our Residence Club in order they can give follow up to your concern.

Mexico City, Mexico
Reviewed 18 November 2014 via mobile

My stay was fine until I was invited to a talk of development to see if I was interested in investing in a property shared time at the hotel , I was told it was non-binding , but upon seeing the prices , I went back and I told them it was a very investment grade to sign a contract...

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4Thank MichRocha
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your comments. We are sorry to learn about your experience with Residence Club. We are sharing your comment with them in order they can give proper follow up.

Littleton, Colorado
Reviewed 18 November 2014

Most all inclusive resorts have mediocre food. Tres Rios has not only amazing food but also a large selection - from Mexican, to Asia, Italian, American and really good smaller places also - to die for wood oven pizza, an excellent poolside restaurant, a really fun sports bar and a French coffee place with pastries. The pools are lovely and...

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Helpful?
Thank brit1963
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for taking the time to share you experience on Tripadvisor. We are glad to learn you had a wonderful time and enjoyed our gourmet experience specially where Skilled food specialists and professional chefs coordinate all aspects of our food development, turning each meal into a delicious, healthy and delightful experience for every guest. Come back soon,...

Curitiba, PR
Reviewed 17 November 2014

We went to stay 5 days, and enjoyed the most of it. We did the tours thar the hotel offers, like snorkel, bike and the sense adventure. And we reccomend all of them! The cenotes inside their property, the rivers, the beach, it's a very complete experience. We liked very much the asian restaurant, Kotori, with meals made by the...

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Thank BarbaraDedavid
New Brunswick
Reviewed 16 November 2014

Arely at the cafe Paris at the Hacienda Tres Rios makes a great cup of expresso which she decorates artistically and serves with a warm smile. Combined with the decadent sweets it is one of the highlights of this resort

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Thank rjcksmith
Vallejo, California
Reviewed 16 November 2014

A beautiful place to relax from the busy world. A place you can bring your family,ideal for all age group. The eco-friendly environment is a special feature. There were a few glitches in the handling of restaurant time scheduling which could have been associated to miscommunication of employees, meaning one person stating that our name could not be in a...

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Thank Cesa P
Las Vegas, Nevada
Reviewed 16 November 2014 via mobile

My husband and I recently returned from a week long stay at the Hacienda Tres Rios. We don't own a time share there, but we do own at one of their 'sister' resorts. This was our first time to the Tres Rios and we did enjoy our stay. The grounds and the rooms are beautiful. The service at every turn...

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Thank JillFromVegas
Houston, Texas
Reviewed 14 November 2014 via mobile

This is the best vacation experiance for us, theres a lot of activities to enjoy like kayaking,scuba diving and jungle tour. The foods are great! You can enjoy different international and local mexican foods.Beach are not that good but you can enjoy the spacious pools fo adults and kids.At the roof top of the hotels you can enjoy the beautiful...

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3Thank joshLV
Cotati, California, United States
Reviewed 13 November 2014

The property is wonderful with its pools, cenotes, rivers, and well kept grounds. The most outstanding asset were the people who worked there. They were very attentive to each person on the property very interested to understand and address each of our desires or needs. We're members not owners at this property and this is our 2nd time. We brought...

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Thank Ron P

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $259 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#49 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
208 questions
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Questions? Get answers from Hacienda Tres Rios staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Jacuzzi, ocean-view”
 of 5 bubbles ll2162, 16 Feb 2017 | Read review
“Looks like many rooms have a view of the lagoon. We are on the second floor and it's quiet.”
 of 5 bubbles photographynut_11, 14 Feb 2017 | Read review
“Higher up gets you a better view.”
 of 5 bubbles moreandmore, 13 Feb 2017 | Read review
“We were 1312 in 3rd floor quite,morning sunny, afternoon shady. Main building”
 of 5 bubbles DDMF, 12 Feb 2017 | Read review
“Ask for a room with rooftop access”
 of 5 bubbles 155dallasw, 6 Feb 2017 | Read review
5 of 5