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    Hacienda Tres Rios

    Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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    2018-01-02 2018-01-03
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    US$504
    US$439
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    Traveller (3761)
    Pool & Beach (862)
    Room & Suite (658)
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    Overview
    • Excellent60%
    • Very good23%
    • Average9%
    • Poor4%
    • Terrible4%
    Travellers talk about
    “segway tour” (198 reviews)
    “nature park” (135 reviews)
    “the grill” (336 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Rooms
    Jan 2Jan 3
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (5,712)
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    1,261 - 1,265 of 3,776 reviews

    Reviewed 29 August 2015

    We stayed at Tres Rios in March of 2015. We were late booking so stayed in the studio 1121. Previously we had stayed in the one bedroom side. Although this was a smaller room, we never felt cramped. It was our family spring break with...More

    1  Thank DALCPW
    Response from DavidZCancun_Mexico, Gerente at Hacienda Tres RiosResponded 2 September 2015

    Dear Guest: We value you taking the time and sharing your experience with us. We ask you our sincerest apologies. We have noted every issue and let us assure you that we are taking all the necessary measures to improve them.We would like to have...More

    Reviewed 29 August 2015

    Great facility/pools and restaurants. Though what stood out the most was the incredibly friendly staff. Big shout out to Samuel Avolos at Portobello, he really made an impression with his never ending hospitality. My husband and I ended up going to Portobello for dinner multiple...More

    2  Thank Asa D
    Response from DavidZCancun_Mexico, Gerente at Hacienda Tres RiosResponded 2 September 2015

    Dear Guest: It is always a great pleasure to read positive feedback. Thank you for the rave review of your recent visit. We are so pleased that you enjoyed your stay with us. We are delighted to read your appraisal of our great highlights and...More

    Reviewed 29 August 2015

    Great location to relax. Pool area was fun. Service was outstanding! Plenty of restaurants to choose from. The Breakfast Buffett was great. The staff was great. Samual Avolos was a very gracious host at Portabellos. Anders Anoras with Animacion led us on several fun excursions...More

    1  Thank russellb327
    Response from DavidZCancun_Mexico, Gerente at Hacienda Tres RiosResponded 2 September 2015

    Dear Guest: Thank you so very much for your positive comments. I realize that it takes time to write these reviews, and we really do apprecaite your time and efforts. We would also like you to know that we appreciate you business, and will continue...More

    Reviewed 29 August 2015

    We have been to Mexico many times but our bests trips are to HTR. Service is awesome and staff are very friendly. Its like a home away from home. We find the hotel is getting better every year. Rooms are clean 3 great pools and...More

    Thank KennedyEdward
    Response from DavidZCancun_Mexico, Gerente at Hacienda Tres RiosResponded 2 September 2015

    Dear Guest: Thank you so much for your marvelous words on your recent stay at Hacienda tres Rios. Our passionate team members are very happy to read that their service is so well appreciated. We are certain that this will serve as a source of...More

    Reviewed 28 August 2015

    Well, they failed to pick us up at the airport. We ended up paying a driver $100 to take us to the hotel. The hotel did promise to pay our way back to the airport when we left but that didn't happen. Our concierge was...More

    1  Thank SouthTexanGirl
    Response from DavidZCancun_Mexico, Gerente at Hacienda Tres RiosResponded 2 September 2015

    Dear Guest: Please, let us first apologize for any inconveniences that you experienced on your arrival to the airport. This is certainly not reflective of the service we strive to provide. Feedback is important to us. Rest assured that I will certainly address your concerns...More

    The Grand Mayan Riviera Maya
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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Beachfront
    • Free Internet
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Airport Transportation
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$198 - US$762 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #28 Family Hotel in Playa del Carmen
    • #35 Top resorts Hotel in Playa del Carmen
    • #43 Luxury Hotel in Playa del Carmen
    • #47 Spa Hotel in Playa del Carmen
    • #48 Romantic Hotel in Playa del Carmen
    • #48 On the Beach Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 273
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Booking.com, Travelocity, TravelUp, Orbitz, Hotels.com, Expedia, Priceline, Hotwire, HotelsforEveryone, getaroom.com, Evoline ltd, Cancelon and TripOnline SA so you can book your Hacienda Tres Rios reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Hacienda Tres Rios Hotel Playa Del Carmen ,
    • Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
    Add Photo Photos
    Traveller (3761)
    Pool & Beach (862)
    Room & Suite (658)
    Dining (290)
    Hotel & Grounds (2298)
    Family and Play Areas (73)
    Bathroom (21)
    Business Centre & Event Rooms (7)
    Nearby
    Nearby HotelsSee all 214 hotels in Playa del Carmen
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    Fairmont Mayakoba
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Kyle B
    30 November 2017|
    Answer
    Response from jimincancun | Property representative |
    You can also contact the company you made your reservation with or the resort itself and they can arrange transportation.
    0
    Votes
    alaskakyle
    16 November 2017|
    AnswerShow all 2 answers
    Response from jimincancun | Property representative |
    The hotel Has Corona and a local artisan beer "Cancun." There are also high-quality tequilas available.
    1
    Vote
    Google Translation
    pedoh
    7 November 2017|
    AnswerShow all 5 answers
    Response from jimincancun | Property representative |
    Dress shoes normally do not include tennis shoes.
    0
    Votes
    Google Translation
    Room Tips
    "Did not know that they still had room service TIL 2nd week here as menus were not in room. Great job in..."
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    "Cleaning lady was barely getting started in the room at 4:45 pm multiple times."
    Read review
    "No Choice on room - was just given one. We tried to upgrade but they said other rooms was for 'members of..."
    Read review
    "Third floor is best"
    Read review
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