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Hacienda Tres Rios

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5,082 Reviews from our TripAdvisor Community

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Showing 3,433: English reviews
Reviewed 8 February 2015 via mobile

We went to the grill on the tres rios grounds and were served by Fermin and let me tell you he was so funny and charming. his service was amazing and kept on top of our refills. such a sweet guy. makes you feel very welcome and comfortable :)

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2Thank Mel u
Reviewed 7 February 2015 via mobile

I'm having fun in this beautiful hotel at riviera maya. Doing a lot of activites like kayac, totally recommended, especially with mr. Conrado. The place is awesome and the people are super friendly. Totally recommended for all ages, a lot of activities and full-day of fun.

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Thank Carolina L
Maple Grove, Minnesota
Reviewed 6 February 2015

Jan. 2010 was one of our first visits to Tres Rios We absolutely loved it here. We knew this was the place we could bring our friends and family and they would love it also. We meet so many friends here ( them being employees as well as guests). The resort itself is beautiful and the service is amazing. We...

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1Thank Leadens
Omaha, Nebraska
Reviewed 6 February 2015

We loved this Resort. Motega and Gina Mora at the front desk were exceptional. Jonathan, supervisor of entertainment, was OUTSTANDING. The segway ride was scary for me, easy and fun for my husband. But Jonathan, the one giving the tour of the segway ride, pulled me along so that we could finish the tour. This resort offered a variety of...

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Thank Gail B
Reviewed 6 February 2015

My wife and I are full share Owners at Tres Rios - Herencia. The resort is very friendly, secluded and service is great. At times pool service has been slow and the food is not as good as it has been in the past. That said, staff listen to your concerns and actively work to improve your experience. We have...

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Thank Tresriosman
Halifax, Canada
Reviewed 5 February 2015

After looking at these reviews it would be great if the reviewers stated whether they are a member (time share) or hotel guest. Some of the things the members say are great about the resort are not really applicable to the hotel guests. While most things are the same, you need to be aware, the one and two bedroom suites,...

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3Thank canuck642011
Milwaukee, Wisconsin
Reviewed 5 February 2015

This is the second time that my family and I have visited Hacienda Tres Rios. We visitied back in February of 2014 and of course came back because of our experience. The staff, atmosphere and activities are so wonderful. They have a wonderful beach with a lot of activities to do on site, which was something that we enjoyed so...

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1Thank Brandi L
Reviewed 4 February 2015 via mobile

Being here were the best moments in life I love who people treat you in special conrrado he was really polite ,awesome and every time we went to the sport bar we was whit us And he is cute ♡ The place is really good and the enviroment its really familiar

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Thank Feers G
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments. We are glad to learn that during your stay you were able to experience our Mexican Hospitality. During your next visit, remember to pamper yourself at Ya’ax Che Spa. Relax, refresh your mind, rejuvenate your body and cleanse your soul.

Chicago, IL
Reviewed 4 February 2015

My husband and I have a membership at Hacienda Tres Rios. For the last few years, Jorge Salgado has been our reservation agent. He has been wonderful and a pleasure to work with. He goes above and beyond to ensure the reservation process is easy for us. He is very responsive and helpful especially with responding to the numerous questions...

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Thank astubbs
Edmonton, Canada
Reviewed 3 February 2015

We were there Jan 21-28... The place is so beautiful, relaxing and lots of activities offered by the hotel. The staff are all nice...among our servers that we remember were senior Gerardo who made the best tamarindo margarita and Gonzalo both from Alibrije restaurant (their very authentic Mexican style restaurant ;) ). Omar from the Segway tour, Fermin from the...

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1Thank yeyepot
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments and for considering Hacienda Tres Rios a beautiful and relaxing place with excellent service. Your nice words encourage us to continue working with "a great service, a great smile". Come back soon remember your private Mexican retreat awaits you.

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Free Internet
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $284 - $869 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#45 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
221 questions
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Questions? Get answers from Hacienda Tres Rios staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If traveling in a group, a minimum of 6 people who pay for the all inclusive gets you a nicer suite.”
SSCMD, 23 Apr 2017 | Read review
“We had a room facing the mangroves and it was quiet and peaceful.”
DMikl, 20 Apr 2017 | Read review
“Rooms are very large, mangrove view rooms are very private and lots of birds and wildlife.”
385sherriw, 11 Apr 2017 | Read review
“Ask for a room on the top floor the views are amazing.”
dutchdecor, 11 Apr 2017 | Read review
“Ask for ocean view/but even the ones with jungle have partial ocean view.”
234debb, 8 Apr 2017 | Read review
5 of 5