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Hacienda Tres Rios

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4,757 Reviews from our TripAdvisor Community

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There are newer reviews for Hacienda Tres Rios
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Showing 3,218: English reviews
Cusco Region, Peru
Reviewed 14 February 2014

We stayed at Tres Rios Jan 25--Feb 8, 2014. We found the entire staff,housekeeping,front desk, member services and especially the wait staff. Since my Spanish is lacking sometimes effective communication was a problem for me but I found the head waiter or captains of the seven dinning rooms had stronger English skills who would quickly communicate with the waiter my...

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Helpful?
1Thank chuck h
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments and for coming back to Hacienda Tres Rios. It was our pleasure to be your host again and we are happy to see the improvements we have made since your last visit. We also appreciate your feedback about our opportunity area and we are already giving follow up with our Technology Department...

Minneapolis, Minnesota
Reviewed 13 February 2014

We loved the location of the resort and spent hours relaxing on the beach beds, and kayaking ,biking around the cantao natural waters. The activities seemed well organized and suitable for that pace of vacation. the food in all the restaurants was excellent and chefs presentation with all the meals was really outstanding. never ending open bars and constant service....

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Thank Ali J
Winnipeg, Manitoba, Canada
Reviewed 13 February 2014

I just got back from staying at another hotel down the beach form Tres Rios. Beaches in Mexico are all public. When you come to the end of the hotel portion and along the north side there is a river coming out from a cenote in the mangrove area. Tres Rios has built a bridge over this stream which is...

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1Thank Caribbeancrazy243
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your comments. We value all feedback and take it into consideration. We hope during your next Riviera Maya vacation you will consider Hacienda Tres Rios.

Zapopan, Mexico
Reviewed 13 February 2014

I spent a couple of days at the Hacienda Tres Ríos and my husband and I decided to get a spa day where we were treated as royalty by Lea and Josefina who where so kind and helpful. Everything at the hotel was excellent, but i really want to recommend the spa!

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Helpful?
Thank ClaudiaGEN
Fredericton, Canada
Reviewed 13 February 2014

We went on the nursery tour with Bernardo, he was excellent. Very informative and very funny. He always acknowledged us when he would see us later. Great person!! We also went to the SenseAdventure 3Rios it too was amazing!! Also our waiter Luis Dzib at the grill was on in a million, he is an exception person!!

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Thank Faithie1960
Calgary, Canada
Reviewed 12 February 2014

We spent a week at the Haciendra Tres Rios. La Harencia rooms are amazing, their VIP service is outstanding. We enjoyed the food, entertainment, service. Its a wonderful place to spend quality time. The kids' club is exceptional. We are planning a family trip with the grand-children. Looking forward to another stay.

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1Thank Claudette C
Courtenay, BC
Reviewed 12 February 2014

This was our first visit to an all-inclusive. We loved the location and spent hours swimming, snorkelling and paddling in the rivers. The activities seemed well organized and suitable for that pace of vacation. Our absolute favourite activity was the Sense Adventure! And we loved the freedom to enjoy some Hobie Cat sailing when the wind was up. All staff...

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Thank David P
Oxford, United Kingdom
Reviewed 11 February 2014

From the moment we arrived after a long flight from the UK we were treated like royalty. Food was fantastic - the Chinese was our favourite place to eat by far (Thank you Santos!). Oswaldo the bell boy must get a special mention. He's was so, so helpful throughout our stay and always had this brilliant smile... I hope the...

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Thank Jamie H
Mechanicsburg, Pennsylvania
Reviewed 11 February 2014

As soon as my brother and I stepped inside the magnificient entrance you got a feeling of luxury and throughout the entire trip we felt that as well. We were 10 hours late getting to the resort due to delays and they already knew who we were and were quick to get us to our room. The bell boys had...

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2Thank Jason S
Lebanon, Ohio
Reviewed 11 February 2014

Thanks to HACIENDA tresrios and all the staff and my new friends. Had a great time and met some Great guys Gaudencio, Ruben & Luis Mesero, Evon, Christian, Gregorio, Virgillio(Virgil),and Irene for keeping our room fresh & clean.

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Helpful?
Thank Ollie P

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $296 - $627 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#30 Top resorts Hotel in Playa del Carmen
#38 Luxury Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#41 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#50 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
171 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We have stayed in a few different rooms and loved them all.”
 of 5 bubbles designcenters, 9 Dec 2016 | Read review
“All nice. Basically you have to choose if you want near the beach or neat to the center of things”
 of 5 bubbles davidmO4953OE, 6 Dec 2016 | Read review
“Rooms on the third floor have a view of the water.”
 of 5 bubbles PatC06076, 5 Dec 2016 | Read review
“ocean view rooms are louder with the pool in proximity”
 of 5 bubbles BSW1999, 4 Dec 2016 | Read review
“Rooms on the top floor have a good view of the ocean; the trees are starting to grow up and block views of lower floors.”
 of 5 bubbles nicole13211, 29 Nov 2016 | Read review
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