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Casa Ticul Hotel by Koox Luxury Collection

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Traveller (491)
Room & Suite (286)
Pool & Beach (142)
Overview
  • Excellent66%
  • Very good25%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“hotel is located”(23 reviews)
“beach club”(28 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Multilingual Staff
3 Star Hotel
All hotel details
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Rooms
Aug. 1Aug. 2
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (876)
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488 results
Traveller rating
324
116
30
11
7
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LanguageEnglish
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324
116
30
11
7
Show reviews that mention
All reviewsrooftop breakfasthotel is locatedbeach clubcomfortable bedsevery morningincluded breakfastfresh fruitsmall poolconstruction noisewould highly recommend this hotelrestaurants and barsavequintapdcmexicousd
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1 - 5 of 488 reviews
Reviewed April 5, 2018

The hotel has a great located on 5th ave., a pedestrian only zone with shops, restaurants and bars and it is one block from the beach. The staff were so friendly and the hotel was really nice with a small pool and a cute lounge...More

Review collected in partnership with this hotel
Thank playachristy
Response from Koox_Group, Social Media Manager at Casa Ticul Hotel by Koox Luxury CollectionResponded April 6, 2018

Dear playachristy I would like to thank you for taking the time to let us know your comments regarding your recent visit to Casa Ticul Hotel by Koox Luxury Collection. We are glad to know that you had a memorable experience at our beautiful property...More

Reviewed February 12, 2018

What a dump!! This hotel is poorly managed!Huge cockroach in our room! Pillows smelled like dirty underarms! Wifi spotty ! I think many reviews of this place are fraudulent! Don’t stay here unless you’re desperate!! Only good thing? Location!More

Thank moem_12
Response from Koox_Group, Social Media Manager at Casa Ticul Hotel by Koox Luxury CollectionResponded February 21, 2018

Hi moe m We are sorry that your stay has not exceeded your expectations. We assure you that we will continue working and improving our quality and services for when you return. We wish to see you again at Casa Ticul Hotel by Koox Luxury...More

Reviewed December 25, 2017

We booked at Koox Caribbean but were informed at check in that the property was overbooked and that we must go to Casa Ticul. The room at Casa Ticul was nice but the property was under noisy construction and was a mile north of where...More

1  Thank sydyer
Response from Koox_Group, Social Media Manager at Casa Ticul Hotel by Koox Luxury CollectionResponded January 3, 2018

Hi sydyer I would like to thank you for taking the time to let us know your comments regarding your recent visit to Hotel Casa Ticul. We are sorry that your stay has not exceeded your expectations. We assure you that we will continue working...More

Reviewed November 24, 2017

Very friendly and helpful staff, centrally located and close to playa mamitas. We enjoyed our stay and were not disturbed by noice from the streets although we were there in low season. Breakfast and cleaning was ok.More

Thank Grrrej
Response from Koox_Group, Social Media Manager at Casa Ticul Hotel by Koox Luxury CollectionResponded December 19, 2017

Hi Grrrej Thanks a lot for your review of your stay with us and it's a pleasure to know that you enjoyed the services and facilities of our Hotel Casa Ticul by Koox Luxury Collection. We really appreciate your opinion, we assure you that the...More

Reviewed October 25, 2017

This is one review I truly feel we must do. After many years of wanting to stay at Hotel Casa Ticul in Playa Del Carmen, we took the opportunity to do so last week. In a word, our experience was HORRIBLE!!!!!! To keep this review...More

5  Thank Steadman3
Response from Koox_Group, Social Media Manager at Casa Ticul Hotel by Koox Luxury CollectionResponded December 19, 2017

Hi Steadman3 We want you to know that the management of Hotel Casa Ticul has changed and now belongs to Koox luxury Collection, so we invite you to visit us again and feel at home now with our staff, attention and service. Welcome Home and...More

View more reviews
About
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Breakfast included
Multilingual Staff
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Outdoor pool
Details
Price range
US$54 - US$121 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$54 - US$121 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (491)
Room & Suite (286)
Pool & Beach (142)
Dining (68)
Amenities (14)
Family and Play Areas (5)
Questions & Answers
Ask a question
Yolanda P
May 24, 2018|
Answer
Response from Koox_Group | Property representative |
Yes, its a family hotel now :)
0
Votes
Google Translation
Room Tips
"They’re are no good rooms"
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"Avoid until noisy construction is completed"
Read review
"Book somewere else"
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"Our room was on the first floor by the pool. It was very nice and quiet."
Read review
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