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The Ocean Riviera Paradise is a new five-star resort located on the seafront in the Playa del Carmen area of the Riviera Maya. The resort is noteworthy for its size and the extensive selection of services on offer. It boasts spectacular swimming pools, exclusive Junior Suites and Suites, a wide range of cuisine, a Despacio Spa Centre, Privilege, Exclusive Rooms and Services, a Dive It! diving centre and a great choice of entertainment for the whole family.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We had a wonderful stay at Ocean Riviera Paradise and overall, it was an amazing vacation for our family. (I will preface a have a fairly high standard)A major highlight was definitely the Kids Club – they truly made our trip memorable. Every day, the staff organized fun and engaging activities for the kids at the pool, from games to mini-competitions, and they even gave out prizes to all the children. The kids were always entertained, and the staff's energy and enthusiasm were top-notch. They also offer daycare services, which we used twice during our stay. We travel frequently and have never used the daycare services. On one of the days, they took the kids bowling, and we felt completely at ease leaving our son in their care for the first time. It really says something about the level of trust we felt—he had a blast! Special shoutout to the incredible team at the Kids Club: Mirelle, Greg, Karely, Fer, and Viri. My son, Ashtyn, absolutely adored all of them. They made him feel so special and involved. When we left, they even gave him a special parting gift – a hat, which was such a thoughtful touch.
There were also cool activities every night for the kids before the shows, like carnival games, dance parties, and a glow party that kept everyone entertained. The food was good, although after 10 days, it did start to feel a bit repetitive, but we always found something enjoyable to eat. The rooms were comfortable, though the cleaning service could have been a bit more thorough.
One downside was that there was only one bar open after dinner (the main bar) and a sports bar type area so it did get crowded at times. The beds were a bit disappointing as they only had thin sheets instead of a duvet or comforter. Some of the shows were fantastic (the neon show was a standout!), while others could have been better, but they were still enjoyable.
A unique feature of the resort is the abundance of photographers constantly capturing moments all over the property, even at the pool. We ended up purchasing 15 photos, five of which were printed, and while it was a bit pricey at $200 USD, the quality of the photos was outstanding.
If you get a chance, I recommend taking a cab to Playa del Carmen. We used the taxi service they recommended and got the driver's number for the return trip so we didn’t run into any scams. It was a fun little adventure and a great way to explore the town. Again we felt safe and were there till 9pm with our 4 year old.
I have one beef with the resort, and as a coffee drinker it is a big one. There was only one place to get good coffee/specialty coffee and in the morning was a 30 minute wait. Even in the day you could wait 15/20 minutes. Coffee was also subpar in the buffet. That was the biggest problem with the resort.
All in all, we had a fantastic time and would definitely return. The Kids Club was such a highlight for Ashtyn and a big reason why we enjoyed our stay so much. Highly recommend this resort, especially for families!
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Manager, Propietario at Ocean Riviera Paradise
Responded Feb 14, 2025
Dear guest, Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us. We are thrilled to hear that your family had a memorable experience, especially at our Kids Club. We will be sure to pass along your kind words to Mirelle, Greg, Karely, Fer, and Viri, who work hard to ensure the kids have an enjoyable time. It's wonderful to know that your son, Ashtyn, felt so special and involved in all the activities. We are also pleased to hear that the overall experience was positive, from the engaging activities to the comfort of your room and the fantastic memories captured by our photographers. We appreciate your constructive feedback regarding the coffee service, and we will certainly take it into consideration to improve our offerings. Thank you again for recommending our resort, and we look forward to welcoming you and your family back in the future. Guest Experience Specialist Ocean Riviera Paradise
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Overall the Ocean Riviera Paradise experience with my wife and 5 y/o child was a memorable one and we will look back on it with mostly fond memories but we want to share how it really was for folks who are considering visiting. Also, we're going to give it 3.5 stars for the sake of this review and are rounding it up to 4 because we can't rate with half stars on Trip Advisor.
Allow us to explain why it was 3.5 stars...
The intro to the hotel, upon arrival, was a farce. We were basically given an intro by a dude who purely wanted to up-sell us on our holiday and was trying to upgrade us to Privilege-tier guests instead of the standard all inclusive we'd already paid good money for. This felt very distasteful after such a long air & land journey to arrive in PDC, from North California and he missed various important facts about the hotel, seemingly because he wanted the commission for an up-sell. All things considered, this was a terrible start to our hotel experience and it left a bad taste in our mouths throughout the stay. All this being said - we'd advise ANYone against the Privilege intro tour that these guys try to pitch you in the first few days. (We were also advised through hearsay that these take way longer than the allotted 1.5 hours)
General tours/amenity harassment (incl. spa and water sport deals) between the lobby and the beach pool were also draining. Of course, we get that people are always gonna try and sell you extra tours while on your hols. but it was pretty relentless, even on the hotel grounds! To the point at which, every time we entered the lobby we feared we'd receive another sales pitch, because of the aforementioned intro. Not to mention that the beach peddlers also became a bit of a nuisance (with the hotel seemingly doing little to deter them from hanging inside the boundaries of the hotel's borders and around the beach pool).
The laundry service at the hotel was an absolute scam. I'm sorry, but being charged per item, for what was effectively only two normal-sized loads of washing for our little family, ended up being offered to us at $140 USD, no less!!! Fortunately, we managed to find a laundromat about 1-mile up the road (by a restaurant called Funky Monkey + a 711) that offered a load of/4Kg washing for less than $5 USD - which we were able to conveniently pick up the next day ~ well worth it.
There was no beach, don't let the pics of the hotel beach fool you. While the beach pool itself was splendid, the hotel beach is now non-existent with giant sandbags taking up the space instead and tons of washed up sea weed, making the sea a murky green. As such the cordoned-off area that is ORP's safe swimming area was definitely not the beach experience we were expecting from the pics available on Google, so we felt hugely misinformed on this aspect of the hotel. We do however recommend taking a catamaran tour to Isla Mujeres for that true Caribbean Sea vibe. Note: Peak times for algae/washed-up seaweed is May to October in this part of Mexico, but for whatever reason this didn't impact Isla Mujeres, which was truly beautiful.
The monkey sanctuary was exceedingly disappointing. It's basically only a 10-meter-long viewing platform and there was lots of litter on the jungle floor. Also at the time we visited, there were 0 monkeys to be seen and we were surprised that despite the seemingly hard work that the groundsmen put in, towards the upkeep of the beautiful hotel grounds, in general, there was little to no effort made to make this an actual sanctuary. Of course, from our initial intro, the monkey sanctuary was made out to be a thing of beauty - instead, it was quite frankly a depressing site and an example of human carelessness and litter pollution :(
Moving on, I was due a FedEx delivery for some medication, which became rather urgent during my stay. However, instead of guest services keeping on top of the delivery I had to proactively ask them on 2 separate occasions to actually collect it from security. It felt like a ball was definitely dropped in this scenario and there was seemingly no sense of urgency/inquiry as to why it had been delivered to security but was not passed onto us. I then proceeded to have to wait over 24 hours to pick it up from guest services after demanding for it to be found. (I also notified the front desk of the package's arrival at least 48 hours prior to its scheduled delivery too, to no avail)
The volume/music levels for the majority of evening shows, particularly the fire show outside in the main plaza + the Disney show in the theatre were dangerously high - especially for children.
The room desk/drawer unit was broken. The drawers for this unit were totally dysfunctional in the camp bed part of our junior-style room. (Where we stored our child's toys, etc.) For a 5* hotel one would expect these things to be checked pro-actively by maintenance prior to arrival + despite there being a whole team of folks who took care of the room's facilities, this was overlooked. (In hindsight we should have reported this to reception + changed rooms or indeed drawer units, because this was unacceptable and somewhat dangerous for child's fingers)
Airport transfers ~ we were surprised the hotel didn't offer this proactively or even provide info. about recommendations on how to go about this. Instead, the airport transfer felt like a wild goose chase! After our trip, we discovered it was definitely better to get a taxi (for approximately $1,000 MXN at the time of writing, if your travel provider does not provision it, so why not suggest that ORP?). Alternatively, the on-site TraficTours tourist agency also offers transfers at a similar cost, but again these are not offered proactively anywhere by the hotel, which is disappointing.
AC in the main restaurant buildings left a lot to be desired. These rooms were seemingly too large to have efficient air-con., something we'd hope would be much improved if we were ever to return.
Paddle boarding - while the chap who ran this was great, this session definitely needs improving. There were no signs to suggest where to sign up and who was on the waiting list and at the time of writing there were only 3 paddle boards on offer, for the entire hotel! In the end we only had 20 minutes because we had to pass on the paddle boards to the next set of folks who wanted to do it, which definitely wasn't enough time to enjoy the ride.
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All things considered, our stay certainly wasn't all bad and overall, like we stated at the beginning of this review, we did enjoy our stay at ORP, so it's important we also mention the pro's here too...
Room cleanliness & spaciousness was first-rate and lived up to its 5* rating. (With thanks to the maids and water re-fillers too, who made our room welcoming & spotless on a daily basis). The bathroom was also fantastic with a separate shower and toilet room + dual wash basins; a well thought out design for a little family to use all at once :)
Daisy/Kids Club - The ladies that ran this on a daily basis were outstanding and indeed lived up to the 5* experience one would expect of a hotel like this. We were so grateful to drop off our 5 y/o at kids club every day and were so impressed with how they gracefully embraced the kids who attended. Not to mention their work rate morning, afternoon and night for the general entertainment, on site! Our child also looked forward to going back to Daisy Club every day, while we were there ~ A clear sign that things were working really well <3
Aside from the excessive volume, the theatre shows were outstanding. Including, not least, the Disney show, where all the children even got to meet and be photographed with every character on stage! The shows were always compelling and again, definitely lived up to the 5* experience. We also want to give a special shout-out to the Shining Paradise crew who put on a show every Thursday evening, while we were there and truly went above and beyond with their performance, which was thoroughly entertaining, as were their musical accompaniment choices!
Air-conditioning in both our room (in extension of the ceiling fan) and indeed the lobby was always a welcomed treat, to return to. We just wish it could've been this way in the larger restaurant areas too :(
The scent of the lobby was always inviting & welcoming! I don't know what magic concoction they were using but sales folks aside, we always looked forward to walking through the lobby just for the smell of it, LoL.
Parking at the hotel was free! Thank goodness. Also, it is well worth renting a car while you're there to explore Playa Del Carmen's restaurants (we recommend Ictio & Carboncitos restaurants in downtown PDC). Also don't forget to check out the Cenotes and Mayan temples if you're feeling adventurous. Just make sure you shop around for rentals (outside of the hotel too, to compare rates Vs. convenience of hotel bookings!)
Taxis to and from these places are also relatively cheap as an alternative from time to time instead of renting a car and can be booked from the hotel/front desk ~ so long as you level-set with the drivers beforehand about the journey cost Vs. what the hotel's/locals expected rates are. Note: Above all, please don't let the taxi drivers get the better of you as a tourist, as they often can and will; especially if you don' speak the language!
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Finally, here's some constructive feedback/suggested improvements on how we think the hotel can improve as a whole and live up to its 5* reputation...
Add a hotel / beach pier or at least a jetty (if possible). This would be amazing for numerous reasons incl. better access to the actual turquoise sea + skipping the rocks. It would also make the beach a lot more appealing than it is now, in its current state :( Not to mention to help overcome the algae/seaweed issues for the poor staff who have to work hard clearing it all up, every-single-day. Note: A short walk away to the South of the hotel (< 1 KM), along the beach is something just like this setup with a pier and indeed a protected beach. Something which ORP seemingly do little about, when it comes to protecting their own beach unfortunately.
Improving the up selling / returning visitor / Privilege tier debacle. Please don't take advantage of brand new guests, as you did with us. This definitely marred our initial ORP settling in period and could be conducted so much better - even if it was a day or two into the holiday, out of respect, after folks have had a long journey. We might have considered things differently if this had been conducted in a more decent/professional manner, sometime into our holiday. The key take away for us was that instead of giving folks all the important information about the hotel, it felt like we were just another entity to sell to, which was disgraceful.
The standard WiFi, wasn't happening. For a 5* hotel surely it isn't too much to ask to have an optimal wireless mesh experience to sufficiently serve the hotel guests!? Even a cell phone tower that serves the guests outside of the WiFi would be nice but at the Daisy Rooms the WiFi was genuinely awful. (Not to mention that we would definitely have been willing to pay for a secure network/improved Internet experience!)
Drinks - they were just far too sweet. We definitely don't want to demean the overall service experience because the service staff in general were fantastic, but we would definitely have been willing to pay for some premium drinks at the pool bars and add the cost to our room from time to time; incl. better choice wine options and craft beer options too, of course!
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Don't believe the pics of the beach on Google - the hotel's beach is pretty much non-existent and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Concierge Online Ocean Riviera Paradise, Owner at Ocean Riviera Paradise
Responded Jul 9, 2023
Dear Aldavewebbs, Thank you for taking the time to leave your opinion about your stay at Ocean Riviera Paradise. We are pleased to hear that you found some of our amenities and services enjoyable. Your suggestions will be taken into account as we continue working on areas for improvement and strive to provide you with an even better experience in the future. We hope to have the opportunity to welcome you back. Kind regards, Ocean Riviera Paradise
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My friend and I traveled here as a girls getaway. I have been to 7 all inclusives in the past several years along the Riviera Maya.
We stayed in an El Beso swimout suite. We upgraded from the basic room upon check in. Looking back, we wished we hadn't as it didn't really provide anything extra to us that felt like a bonus. The El Beso pool itself was really a party pool and unless you were wanting that, you're steering clear of that pool and the pool bar. The swim out portion of the pool itself is almost always shaded and not warm at all so there is no added value there.
The hotel itself is quite large. There are shuttles that run the length of the resort, and occasionally we would hop on and catch a break.
The food, unfortunately, was no great. We ate at two a la cartes, and had to go to the buffet afterwards as the meals were nearly inedible. The buffet has a decent selection and typically I would find a number of things I did not enjoy but at least a few that I did. I was not expecting the food to be the best I've had, given the price point of the hotel. So if you manage your expectations, it's fine. My other food complaint is that there is no grab N go food anywhere! I was not traveling with my kids this time, however, if I was- this is a deal breaker for me. Even I got tired of having to sit down in a restaurant.
My other issue with our stay was the lack of water available! Our room was stocked daily with 2 or 3 600mL waters. You could not get any additional water bottles anywhere! You had to ask for a cup of water from a bar. Before bed I told the front desk I needed a litre of water - he suggested getting several cups from the bar to carry back to our room. No beuno.
The coffee shop was good however the wait was a solid 30 minutes, if not longer. No specialty coffees were available at the buffet and the drip coffee wasn't great.
Beach was much nicer than I expected. I actually spent most of my time swimming in the ocean- which hasn't been typical of there other locations we've stayed along that coast..
Overall, it was a good vacation given the price point.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Manager, Propietario at Ocean Riviera Paradise
Responded Jan 21, 2025
Estimado cliente, Gracias por compartir su experiencia durante su visita a Ocean Riviera Paradise en enero de 2025. Lamentamos que su estancia no haya cumplido con sus expectativas en algunos aspectos. Apreciamos sus observaciones detalladas sobre el servicio, las instalaciones y la oferta gastronómica, y tomaremos en cuenta cada uno de sus comentarios para futuras mejoras. Sabemos que la calidad del servicio y la oferta gastronómica son fundamentales para nuestros huéspedes, y lamentamos que no haya encontrado los elementos que esperaba. Agradecemos su retroalimentación sobre la falta de opciones de agua y los tiempos de espera en los restaurantes, lo cual es un aspecto que revisaremos de inmediato. También nos alegra saber que disfrutó de la playa y que, a pesar de los inconvenientes, su viaje fue una experiencia agradable dada la relación calidad-precio. Agradecemos sinceramente su comentario y esperamos poder ofrecerle una mejor experiencia en futuras visitas. Guest Experience Specialist Ocean Riviera Paradise
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The 4 of us arrived here at was very happy with the external look of the hotel and greeted by the concierge who took our bags into the main lobby area. That area is very large, perfectly air conditioned , smells clean and fresh too. After checking which was very easy our bags were taken to our room whilst we we're given a verbal tour of the hotel and it's facilities. When we got to our room it was clean although needed updating but smelt fusty (damp). The mini bar is ok though sparce compared to other 5 star hotels but when opening the door it fell off, great. The did however fix it very quickly. The service from the housekeeping staff I cannot fault whatsoever, they were brilliant. The hotel itself has quite a good choice of restaurants the ' Sekura ' being my favorite out of them all. The main buffet restaurant is ok but definitely isn't 5 star quality. The bad points about this which definitely need addressing are that the air con is aweful in there in certain parts and with temperatures reaching over 30° most days outside, air conditioning is essential. The staff are very slow in attending to you ie: bringing you drinks etc. They leave tables full of old food from previous customers which causes the wild bird to help themselves to it all, this needs sorting. The food was ok but again definitely not 5 star rated, 4 at the most. We had to move rooms and have to say all the staff that dealt with this due to my wife having an ongoing illness were absolutely brilliant, especially ' Lisandro' who dealt woth us from the start. We were moved from ' Eden' to El Beso and what a difference. They have to sort the broken lift issues out in the Eden and anyone who has mobility issues need to watch out for this. The only issue with these villa poo areas is that all the bars close at 18:00 which for a 5 star all inclusive is very poor indeed. Overall though a decent hotel with an excellent children's water pool if you have little ones. We didn't but saw how good it was whilst walking past this Dailly. The beach is ok but, walking into the sea is very rocky in parts. They have a couple of watersports down there , a decent pool area, toilets , a bar (which again closes at 6pm), and a small restaurant. I don't think we'll be going back here , unless they address the issues which others have complained about too. Overall clean, tidy, decent restaurants but great staff.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Manager, Owner at Ocean Riviera Paradise
Responded Aug 20, 2024
Dear Guest, Thank you for sharing your detailed feedback from your recent stay. We are delighted to hear that you appreciated the initial impressions of our hotel, the service from our concierge and housekeeping teams, and enjoyed dining at the Sakura restaurant. We regret to learn that some aspects of your stay did not fully meet your expectations. Your observations about the air conditioning, service speed, and the condition of certain amenities are important to us. We aim to balance guest comfort with our commitment to environmental sustainability, especially in a tropical setting like the Caribbean, where maintaining consistent temperatures can be challenging. We are glad to know that Lisandro and our team were able to assist you effectively during your room change. Your insights are valuable as we strive to improve our guest experience. We hope you may consider returning in the future and allowing us the opportunity to provide a more enjoyable stay. Guest Experience Specialist Ocean Riviera Paradise
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I chose a room in the Eden section with balcony and roof terrace with jacuzzi and ocean view. The Jacuzzi is not a spa but a whirlpool bath. It was empty and dirty and only the cold water tap was working. After informing the staff, they finally unblocked the hot water faucet, which eventually flowed outwards. After two hours to fill it, the jets brought out black dirt! I asked for another room which was offered to us on our 3rd day. No need to move our luggage for the remaining 2 days. A piece of our bedroom ceiling fell after a shower. Half the lights were not working, the thermostat could not be adjusted and was stuck at 14 degrees. No cushions on the outside chairs and once obtained they were dirty and full of paint. The sea view is spam unless you choose an upgrade in the beachfront section only a small line of water on the horizon above the trees was visible. It was rather a view of the pool with noisy activities that awaited us. It seems to me that the activities should take place near the beach and not under the rooms of the complex. What about the à la carte restaurants that can only be booked in the morning. And beware, they have closed days and hours during the week. There are no snack bars open throughout the day for a simple piece of pizza to bring. Very sad to have paid a surplus.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel facilities are very good, however the reception staff is disastrous, they are incredibly disrespectful, especially the boy who is the manager on his shift. On the day of arrival they gave us some PLASTIC doors (we stayed at El Beso), the guy at the reception put the bracelet loose on me, it could be removed from my hand without breaking it. When I mentioned this at reception the next day they told me that They couldn't do anything. On one excursion the bracelet fell off my hand and they told me I would have to pay $100 for a new bracelet (remember that it is plastic and I had already paid a lot of money for this vacation). There is also a lot of fauna (cats, monkeys and badgers). One day, leaving Mike's with a biscuit in my hand, a badger jumped out and attacked me, taking the food and causing several bleeding wounds on my leg. When I went to the reception to comment on it, they insinuated that I had tried to feed the animal even though there were several witnesses to what happened. I was also told that the hotel is not responsible for the animals that 'only live in the hotel'. I'm talking about there being DOZENS of badgers and they even allow the animals to enter the establishments (many badgers go to the Beso snack bar and even go into the kitchen to eat). The food and drinks also leave a lot to be desired, there is no variety of food at Amaranto and the cocktails are horrible. The waiters and entertainment staff are the only good thing this hotel has. Please save your money or go to another hotel
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Date of stay: November 2023
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Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place is very beautiful and looks like a paradise. Unfortunately they don’t have a standard. Our room was not cleaned everyday and the maids would forget to replace supplies that were required . Had to call guest services every other day beginning with our first day we get back to our room at 5 p.m. and our room was not cleaned. Also we never opened our balcony doors because we had a garden view and we’re worried about bugs and animals coming in as there were many crawling around in our building. Our second last day we get back to our room 10 p.m. and the room was full of mosquitoes. No idea how they got in we had to call to get the room sprayed. We have bites all over so surprised for Mexico for this to happen . This resort is not as clean as it should have been . We purposely picked this resort because of the trolley that would take you to the beach or to the lobby which was suppose to run every 10 min. Sometimes we had to wait more than half hour. Being seniors we didn’t want to walk all the way in the terrible heat. We were not Privileged so we didn’t expect to be treated like they were but we did expect to have available what we paid for. Also at this resort they really push food and drinks that are not included in the all inclusive. At the Sakura restaurant we were offered wine , as we are not wine drinkers we asked for a beer 🍺 we were very surprised that it came at an extra cost $11.00 US. Made sure that we signed for the extra cost. We were at the same hotel in Punta Cana ocean el faro and was never charged for beer. We will not be returning. Such a beautiful paradise but they don’t keep a standard. I want to give thanks to the people that were amazing and work hard Joaquin, Nelly, Luis in the Mexican restaurant these are just a few. We always tipped and it was very appreciated but they didn’t expect it. Food was average. Some days better than others . But there was always a variety. The drinks were amazing , they do many colourful drinks and would surprise you if you asked for something different.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Make sure to bring bug spray. Lots of sun tan lotion and Imodium.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Concierge Online Ocean Riviera Paradise, Owner at Ocean Riviera Paradise
Responded Sep 30, 2023
Dear Ivana, Firstly, thank you for choosing Ocean Riviera Paradise and taking the time to share your feedback with us. We're pleased to hear that you found our resort beautiful and some of our staff members exceptional. Joaquin, Nelly, Luis, and the team in the Mexican restaurant are dedicated to providing great service, and your recognition means a lot to them. However, we sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the cleanliness of your room and the issues with supplies not being replenished are concerning and will be addressed with our housekeeping team to ensure improvements are made. Regarding the charges for beverages at the Sakura restaurant, we appreciate your understanding and have noted your comments for consideration. Our aim is always to provide transparency in pricing to our guests. We understand your disappointment, and we're sorry that we did not meet your expectations on this occasion. Your feedback helps us identify areas for improvement, and we will use your comments to enhance our guest experience. We appreciate your visit and the time you've taken to provide this feedback. If you reconsider and decide to return to the Riviera Paradise, please know that we will make every effort to exceed your expectations. Warm regards.
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Overall the resort has everything you need. The rooms are spacious, clean and updated. We stayed in Eden and had a jacuzzi suite. Eden is the closest to the beach but the farthest from the restaurants and bars. Eden pool bar closes at 5pm which meant we had to go to the lobby for the all inclusive drinks which was a bit of a pain. Mini bar is only stocked with beer so it was difficult to have drinks on our patio. Recommend staying at Daisy as it’s closer to the restaurants.
Restaurants were ok, we mainly ate at the buffet. It got a bit tiring by the 5th day as the same items are servedbut the food was still good.
If you want to eat in a restaurant you need to book your reservation at 830am or you won’t get a table. Also a few restaurants cannot be booked via the ocean app so you need to line up at 830 am to get your reservation. Kinda a pain.
Pools are great and plentiful. Beach is BEAUTIFUL. White sand and no seaweed. It was very windy when we were there so we stuck by the Eden pool. To secure a pool chair you need to be up before 7 am and place your pool towel and belongings on your chairs. If not, don’t expect to have one. I’m an early bird so this was not an issue.
To get around the resort there is a shuttle which comes every 10 mins. Super convenient. Shout of to Benito who made are transits fun, always had great info and recommendations. We will miss Benny!
For entertainment there are lots of spider monkeys on the resort that enjoy bananas and other fruit each morning at the sonata. So fun to see them each morning.
If you have kids, teens or just want an adult get away this resort is highly recommended.
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Date of stay: March 2025
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:For those staying at Eden there should be a closer area to get drinks and food after 5pm....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Manager, Propietario at Ocean Riviera Paradise
Responded yesterday
Dear Guest, Thank you for sharing your experience at Ocean Riviera Paradise. We’re happy to hear that you enjoyed your spacious and updated room, the beautiful beach, and the many amenities the resort offers. It’s great that you were able to enjoy the Eden pool and the entertainment, especially the playful spider monkeys! We appreciate your feedback on the dining experience, restaurant reservations, and the convenience of the shuttle service. We’ll certainly consider your suggestions for improving the booking process and availability at the restaurants. It’s wonderful to hear that Benito made your transits more enjoyable – we’ll be sure to pass along your kind words to him! We look forward to welcoming you back for another memorable stay and hope your next visit is just as special. Guest Experience Specialist Ocean Riviera Paradise
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went to the Eldorador Ocean Riviera paradise club. We are delighted! Swann and his team are excellent! We spent a great week there, the excursions organized by the club are great, the entertainment throughout the day and the evenings are great! My best memory, the white evening 🤩 Swann and Diego know how to put us at ease without forgetting José the top DJ. Thank you for giving us an unforgettable honeymoon! And it’s nice to be able to meet up with French people during the evenings. We met some excellent people there 😻
In terms of the hotel, the room was great, spacious, always well cleaned and replenished.
Beware of the noise at night in the El Beso section, some vacationers disturbed us a little with the music late (until 5 a.m.)
The hotel is very large, but very well organized which means that you do not feel the number of vacationers and you do not feel cramped in the swimming pools.
Our favorite restaurant remains the Amaranto buffet. And Mike Coffee.
A top vacation! Thanks to all the staff.
Big up to Swann! Kisses from France 🇫🇷
Cindy and Grégoire
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We traveled from Canada to Ocean Riviera Paradise with our 23 year old daughter. We booked a Privilege junior suite and were upgraded to a Privilege Master Suite. It was a huge room with a separate living room, or separate sleeping space and a second bathroom. The room had a musty smell which I always seem to find in Mexico. There was a pullout sofa which was very uncomfortable and we were able to get a twin bed brought in. The resort was great! So many pools and we were always able to find a chair. Our favourite pool was El Beso, the only thing it's missing is shade in the pool. We enjoyed the Privilege pool as well, but it's lacking food and music! Only Privilege and El Beso guests can use the El Beso pool and adults only. The bar was never crowded and William was the best bartender! There was even a sit down restaurant at El Beso lunch with burgers, burritos and fish and chips. There was also poolside snacks at noon. We spent alot of time in the pools. The Foam party in the Eden pool was disappointing, not much foam and lots of people. The beach was ok, but rocky in places and big sandbags along the edge of the beach to prevent washout. We were happy with the food all around! We mostly ate Breakfast in the Privilege lounge and lunches by the pools or at the beach. Our favourite restaurants for dinner were the Privilege lounge, Blue Moon, and Italian. We also tried Mexican, Japanese and Route 66. We had an amazing butler named Fransisco and he checked in with us regularly and made all of our dinner reservations for us. He also arranged getting the twin bed for us. The entertainment wasn't great. We watched one 9pm show and it was ok. We went into the Sports Bar a few times to watch hockey games. We were able to get the game we wanted on the TV, you just had to ask at the Bowling Alley downstairs for the channel to be changed. All in all we really enjoyed this resort and would not hesitate to stay here again!
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Date of stay: March 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Manager, Propietario at Ocean Riviera Paradise
Responded 1 week ago
Dear Guest, Thank you for sharing your detailed feedback with us. We are thrilled to hear that you had a great family holiday and enjoyed many aspects of your stay, including the Privilege Master Suite, the various pools, and the excellent service provided by our team, especially William and Francisco. It's wonderful to know that our dining options, as well as your experience at the Privilege Lounge and various restaurants, contributed to your satisfaction. We appreciate your comments about the foam party, beach, and entertainment, and will take them into consideration to improve our offerings for future guests. We would love to welcome you back for another memorable stay. Guest Experience Specialist Ocean Riviera Paradise
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They also have live shows in the main square...some music in the evenings....on occasions they use a wall in the square to show music videos....there's a market on i think a Monday.
There are more places to choose from in the Playa del Carmen area.
PRICE RANGE
C$338 - C$539 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
974
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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