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Mza 020 Crta. Federal Cancun Chetumal Km 296 Lote 007 1 Playa Xcalacoco, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Up to 15% Off Autumn Sale
US$165
Free cancellation until 21-12-20
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US$242
US$153
Booking.comUS$217
TravelocityUS$205
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 20-07-15 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ocean Riviera Paradise
Updated 20-07-15 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#88 of 306 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
The Ocean Riviera Paradise is a new five-star resort located on the seafront in the Playa del Carmen area of the Riviera Maya. The resort is noteworthy for its size and the extensive selection of services on offer. It boasts spectacular swimming pools, exclusive Junior Suites and Suites, a wide range of cuisine, a Despacio Spa Centre, Privilege, Exclusive Rooms and Services, a Dive It! diving centre and a great choice of entertainment for the whole family.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Game room
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Modern
Languages Spoken
Spanish
Location
Full view
Contact
Mza 020 Crta. Federal Cancun Chetumal Km 296 Lote 007 1 Playa Xcalacoco, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee car hire from US$16/day
11152Reviews2462Q+A100Room tips
Reviews
Traveller rating
- 7,751
- 1,565
- 844
- 428
- 564
Traveller safety
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Popular mentions
I usually do not leave negative reviews, but honestly this is the worse hotel I have visited in 15 years of traveling. Doing 3 to 4 trips a year. Just to make it short dont pay Provilage as there are no difference, food is very poor, no options and not good restaurants, except Sakura that was good. Checking is awful and the guy who was to sell me the time share arrive 35mins late the next day lol 😆 They give you some information and other give you another information. Staff is not very well trained and they are very rude (not all employees) Diving center employees are great, I got my scuba dive certification. Rooms smell really bad, On the privilege building they don't clean the plates and food often so animals come in the building. Pools are full of sand, not clean properly. Good thing is you can be on the pool until late 9 or 10pm without anyone telling you anything. If you need more details contact me at dtjulio@hotmail.com I will be glad to answer any specific question, don't make the mistake I did, I k it vacations are important so making the correct hotel selection is super important.…
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Date of stay: September 2021Trip type: Travelled with family
Helpful
+1
Hotel's Favourite
It is my 3rd time with my family at ORP, but first time during covid. I can say , ORP always have the nicest and attentive staff. Special mentioned to Ariz, our butler, she took care of every minor issues we had in our room, booked all our dinners, always available and a good communicator, thru whats app. Also, Ramon at the Privilege beach, he was always there to assist us , from sanitizing to putting linens on our daybed throughout our 7 days stay. Thanks to Baltazar, our favorite waiter at Pez Vela restaurant, for always wearing his beautiful smile , good humor and very welcoming attitude, and of course taking of our drink orders all the time. Irving at the Margarita bar is awesome too. These employees deserve a recognition, and managers at ORP , hopefully, you give them raises and bonuses, lol. They deserve it👏🙌 Food is great, we were able to try all the restaurants, thanks to Ariz . Beach is free of seaweeds on our last 3 days of stay, I just wished that they paved and cleaned the privilege area better, as it was not looking good, with all the dried seaweeds and uneven sand elevations left in front of the daybeds.( unlike the resort next door it was cleaned and sand was leveled better). I also missed the great nightly entertainment, understandable due to covid,although the fireshow one night was great. I loved the massage on the beach , tried all the different colors, 4 x / week, the pink, white and yellow massage therapists lol,and I highly recommend the yellow ones. Letty is an an excellent massage therapist! Overall, I still love ORP, despite the covid situation, the staff continues to work hard to make every guest stay wonderful. …
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Date of stay: August 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Ocean Hotels, Director General at Ocean Riviera Paradise
Responded 3 weeks ago
Dear THANKFULMAMA, We appreciate your pleasant comments. It is great to hear that you had an enjoyable stay and left satisfied. A big thank you for your kind words regarding our staff and services, they will be passed on. We look forward to your next visit. Kind Regards, Ocean Riviera Paradise
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The staff here were wonderful! Our butler Antonio checked on us every day even found us at the pool to see if we needed anything. Every night Guadalupe would turn down and clean our room she was very sweet. The entertainment staff was super friendly Erick and Salvador really kept things fun and are great at getting everyone involved. This was such a relaxing vacation I can’t wait to go back.
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Date of stay: September 2021
Value
Rooms
Service
Helpful
Another fun and exciting trip. The staff is very friendly and go out of their way to make it enjoyable. Especially Salvador and Erick from the entertainment team. These two work hard to make it fun. Antonio also was amazing he made sure all are requests were met in a timely manner .
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Date of stay: September 2021Trip type: Travelled with friends
Helpful
I’m here currently and having a blast. Beach isn’t that great but it’s ok The resort has fun activities and great employees, especially Erick which is great to welcome and include you and fun to hang out with! The buffet is ok but Restaurants are better they have a few! It’s nice that they have an adult pool with more of a party crowd I liked it and would recommend!
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Date of stay: September 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Ocean Hotels, Director General at Ocean Riviera Paradise
Responded 6 days ago
Dear Fanny D, Thank you for taking the time to write such a wonderful review about your experience at Ocean Riviera Paradise. Your excellent comments are highly appreciated; we are delighted that our facilities and services met your expectations and we wish to have the pleasure of seeing you again soon. Warm regards, Ocean Riviera Paradise
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PRICE RANGE
US$146 - US$495 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
974
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Claim Your Listing Frequently Asked Questions about Ocean Riviera Paradise
Which popular attractions are close to Ocean Riviera Paradise?
Nearby attractions include Playa (0.4 km).
What are some of the property amenities at Ocean Riviera Paradise?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Ocean Riviera Paradise?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ocean Riviera Paradise?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Ocean Riviera Paradise?
Yes, free parking is available to guests.
What are some restaurants close to Ocean Riviera Paradise?
Conveniently located restaurants include MVNGATA Beach Club & Rooftop, Coco's Cabanas, and Arezzo Restaurant.
Are there opportunities to exercise at Ocean Riviera Paradise?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Ocean Riviera Paradise?
Yes, dry cleaning and laundry service are offered to guests.
Does Ocean Riviera Paradise offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Ocean Riviera Paradise?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (7.3 km).
Does Ocean Riviera Paradise have any great views?
Yes, guests often enjoy the ocean view available here.