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Calle 8 y Playa S/N Centro, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer! New 3rd Night FREE
US$187
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Free cancellation until 21-11-01
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (506)
Pool & Beach (68)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 21-08-11 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Thompson Beach House
Updated 21-08-11 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#24 of 305 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
For a relaxed and intimate bohemian vibe, revel in our exclusive Playa del Carmen beachfront hotel just a short walk from our Thompson Main House address on Quinta Avenida. Surround yourself in mid-century contemporary style, take a dip in the ocean, lounge by the pool or reserve a cabana for personalized service and attention. An exclusive beachfront experience with pool, private cabanas and day beds reserved for Beach House guests and an oceanfront lounge Wood fire grilled seafood, ceviches and inspired twists on traditional Mexican favorites, along with poolside cocktails at the beachfront C Grill With just 27 rooms and suites and intuitive service, these oceanfront accommodations on the Riviera Maya offer an idyllic oasis for destination weddings, honeymoons and romantic getaways, as well as family vacations, milestone events and corporate retreats.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Paid public parking nearby
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Airport transportation
Car hire
Taxi service
24-hour security
Baggage storage
Concierge
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Whirlpool bathtub
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Bath / shower
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Boutique
Languages Spoken
English, Spanish
Hotel links
Special Rate: New 3rd Night FREE

Location

Full view
97Great for walkers
Grade: 97 out of 100
272Restaurantswithin 0.5 km
74Attractionswithin 0.5 km
445Reviews25Q+A46Room tips
Traveller rating
  • 376
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  • 7
  • 13
  • 14
Time of year
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Popular mentions
Zoraya L wrote a review Sep. 20
6 contributions7 helpful votes
It was such a treat to be welcomed by Nadia and Oscar who remembered us from previous visits. The entire staff was super accomodating and made excellent boating and dining recommendations. The food at the hotel was very good and room service was quick which is always a great thing. The resort is small but its location is excellent which is why we return as often as we can (usually for our anniversary and my birthday). It is just footsteps away from Calle 5 which hosts outdoor clubs, upscale to basic restaurants, and plenty of shops. We enjoy golfing and The Thompson is just minutes away from some of the most beautiful golf courses in Playa del Carmen. This makes it an excellent choice for the avid golfer.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Henry Charles wrote a review Aug. 2020
Washington DC, District of Columbia62 contributions47 helpful votes
+1
Hotel's Favourite
I stayed here for 5 nights everything was first class , food, staff, accommodations , pool , beach. There was basically no need to leave the property. Everything was reasonably priced. Igor , Sauri, and Carlos took care of all my needs. Nadia at the front seat was amazing. Tequila tasting ever evening at 6 pm. I will be staying here again. The rooms were huge and most over look the pool and ocean.
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Date of stay: August 2020Trip type: Travelled solo
3 Helpful votes
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Response from Stefano Antoniazzi, Other at Thompson Beach House
Responded Sep. 3, 2020
Dear Guest, we are so glad that you had a memorable time at our beach side boutique hotel and enjoyed all the facilities and service throughout your stay. I will surely share your comments with the entire team, especially with Igor, Sauri and Roberto Carlos. We are proud of them and we hope to be your hosts in the near future when you come back to Playa del Carmen. Thompson Beach House is your new home in Mexico Kind regards, Stefano Antoniazzi - Front Office Manager
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RXALonghorn wrote a review Sep. 12
Houston, Texas1 contribution1 helpful vote
Great experience! Team went above and beyond to meet my requests and expectations! Great view and location of beach! Very clean place, high on covid safety and cleanliness! Highly recommended! In the center of epicenter, everything close by within one block! Great job to entire Thompson Beach Team!
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Beach House
Responded 6 days ago
Dear RXALonghorn, Thank you for taking the time to share your Thompson Beach House experience with us. Highlighting our facilities and location is very rewarding for us. We are also happy to hear that our staff offered you the service you expected and deserve. We do hope to have the opportunity to host you again on your next visit to Playa del Carmen. Sincerely, Nadia Bolaños Leader on duty
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bayarskyb wrote a review Sep. 3
1 contribution
+1
I was very excited when I found this hotel and found that the ocean front suite was a very good price. I was a little skeptical that this was considered a five star hotel but was still excited nonetheless. Check in process was smooth and our room was made available to us a couple hours early which was nice. The view from the room is unmatched, especially for the price we paid. The room itself was a little disappointing for me. The square footage claims must be mistaken or include the balcony because it only felt a little larger than the average hotel room. There is also no separate bathroom. Just an open room with the shower and toilet space built into the wall behind the bed. I have no idea who would design something like that. So keep that in mind if you like privacy because there is literally zero and I think all the rooms are like this. Housekeeping, I will say, was immaculate and they did a wonderful job everyday with the room. There was no envelope for gratuities for the end of our stay so hopefully the tip we left with the front desk made it to housekeeping. Mask requirement signs are plastered everywhere but these rules are not enforced. Many people just walking around staff and guests with no masks as if Covid doesn’t exist and nothing was done about it. Too many people would get on the elevator maskless and we would just walk right off and take the stairs. One of these unsavory guests was offended by our actions by rudely yelling “sorry” as we walked out. When the lack of guests wearing masks was brought up to staff they said they were not their parents and there was nothing they could do to get anyone to wear mask even though it’s mandatory. Very irresponsible. Some of the “included activities” are very misleading as the paddle boarding is booked out weeks in advance and that was not something we were told. Daily sunset tequila tastings are actually at 6pm and not sunset time and also do not happen every day. The man who did the tequila tasting our first night was Javier and he was extremely knowledgeable and nice. However, the next night he was working at the other hotel I guess so there was no tasting. The American breakfast that was included with our rate was pretty good but the other food was just meh. All in all it was a halfway decent stay but I would not stay here again. I would only recommend this hotel during the seaweed season(now) when prices are lowest. I could not imagine paying more for the experience/room we had as it definitely was not five star.
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Date of stay: August 2021Trip type: Travelled as a couple
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Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Beach House
Responded 6 days ago
Dear Bayarskyb, Your feedback is extremely important to us. Creating memorable experiences for our guests and providing a comfortable stay are our top priorities. I am sorry to hear we have failed to accomplish our goals on this occasion. Please receive our sincerest apology for the multiple inconveniences occurred during your visit that affected your experience. Certainly, these situations are far from our standards. I have made sure to share your feedback with the Managers involved to understand the breakdowns in the service provided and further evaluate how we can prevent these unfortunate situations happening again in the future. I understand this does not change your past experience but I would like to remain at your full disposal. Sincerely Nadia Bolaños Leader on duty
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angiegonzalez2015 wrote a review Sep. 3
Miami3 contributions
From cleanliness to staff being super helpful and extra nice, It's still the only place we stay at when in Playa. Wouldn't try any other hotel unless it was free lol We stayed at the beach house this time though and my fiancé liked it better than the other location. He's more into the beach views and access. I enjoy the other pool and the dj. Still both places are great.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Beach House
Responded 2 weeks ago
Dear Angiegonzalez2015 I would like to thank you, on behalf of every employee at Thompson Beach House, for sharing such heartwarming comments. It is very rewarding to read that both of our properties offered you the experience you were looking for. Our main goal is to ensure our guests have a memorable stay with us and we are very pleased that this was the case. With much appreciation and looking forward to welcoming you back. Nadia Bolaños Leader on duty
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PRICE RANGE
US$219 - US$543 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Thompson Beach House
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
27
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Frequently Asked Questions about Thompson Beach House
Which popular attractions are close to Thompson Beach House?
Nearby attractions include Quinta Avenida (0.1 km), Playacrawl (0.2 km), and 3D Museum of Wonders (0.2 km).
What are some of the property amenities at Thompson Beach House?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Thompson Beach House?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Thompson Beach House?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Thompson Beach House?
Yes, paid public parking nearby, secured parking, and valet parking are available to guests.
What are some restaurants close to Thompson Beach House?
Conveniently located restaurants include Harry's, Nørdic, and Zitla.
Are there opportunities to exercise at Thompson Beach House?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Does Thompson Beach House have an airport shuttle?
Yes, Thompson Beach House offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Thompson Beach House located near the city centre?
Yes, it is 0.6 km away from the centre of Playa del Carmen.
Are any cleaning services offered at Thompson Beach House?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Thompson Beach House?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.