It was such a treat to be welcomed by Nadia and Oscar who remembered us from previous visits. The entire staff was super accomodating and made excellent boating and dining recommendations. The food at the hotel was very good and room service was quick which is always a great thing. The resort is small but its location is excellent which is why we return as often as we can (usually for our anniversary and my birthday). It is just footsteps away from Calle 5 which hosts outdoor clubs, upscale to basic restaurants, and plenty of shops. We enjoy golfing and The Thompson is just minutes away from some of the most beautiful golf courses in Playa del Carmen. This makes it an excellent choice for the avid golfer.
I stayed here for 5 nights everything was first class , food, staff, accommodations , pool , beach. There was basically no need to leave the property. Everything was reasonably priced. Igor , Sauri, and Carlos took care of all my needs. Nadia at the front seat was amazing. Tequila tasting ever evening at 6 pm. I will be staying here again. The rooms were huge and most over look the pool and ocean.
Great experience! Team went above and beyond to meet my requests and expectations! Great view and location of beach! Very clean place, high on covid safety and cleanliness! Highly recommended! In the center of epicenter, everything close by within one block! Great job to entire Thompson Beach Team!
I was very excited when I found this hotel and found that the ocean front suite was a very good price. I was a little skeptical that this was considered a five star hotel but was still excited nonetheless. Check in process was smooth and our room was made available to us a couple hours early which was nice. The view from the room is unmatched, especially for the price we paid. The room itself was a little disappointing for me. The square footage claims must be mistaken or include the balcony because it only felt a little larger than the average hotel room. There is also no separate bathroom. Just an open room with the shower and toilet space built into the wall behind the bed. I have no idea who would design something like that. So keep that in mind if you like privacy because there is literally zero and I think all the rooms are like this. Housekeeping, I will say, was immaculate and they did a wonderful job everyday with the room. There was no envelope for gratuities for the end of our stay so hopefully the tip we left with the front desk made it to housekeeping. Mask requirement signs are plastered everywhere but these rules are not enforced. Many people just walking around staff and guests with no masks as if Covid doesn’t exist and nothing was done about it. Too many people would get on the elevator maskless and we would just walk right off and take the stairs. One of these unsavory guests was offended by our actions by rudely yelling “sorry” as we walked out. When the lack of guests wearing masks was brought up to staff they said they were not their parents and there was nothing they could do to get anyone to wear mask even though it’s mandatory. Very irresponsible. Some of the “included activities” are very misleading as the paddle boarding is booked out weeks in advance and that was not something we were told. Daily sunset tequila tastings are actually at 6pm and not sunset time and also do not happen every day. The man who did the tequila tasting our first night was Javier and he was extremely knowledgeable and nice. However, the next night he was working at the other hotel I guess so there was no tasting. The American breakfast that was included with our rate was pretty good but the other food was just meh. All in all it was a halfway decent stay but I would not stay here again. I would only recommend this hotel during the seaweed season(now) when prices are lowest. I could not imagine paying more for the experience/room we had as it definitely was not five star.…
From cleanliness to staff being super helpful and extra nice, It's still the only place we stay at when in Playa. Wouldn't try any other hotel unless it was free lol We stayed at the beach house this time though and my fiancé liked it better than the other location. He's more into the beach views and access. I enjoy the other pool and the dj. Still both places are great.