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Residences at The Fives

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Predio El Limonar Fracc. 2, Acceso Xcalacoco, Playa del Carmen 77710 Mexico
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US$296
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Free cancellation until 22-01-24
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Traveller (380)
Pool & Beach (179)
Dining (178)
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About

#53 of 305 hotels in Playa del Carmen
Travellers' Choice
Residences at The Fives features 210 oversized, luxurious, tastefully designed 1, 2 and 3 Bedroom Resort Residences, with private rooftop lounge decks in penthouses as well as an upscale, all-service spa. The hotel is strategically located in Playa del Carmen on the Riviera Maya, just 40 minutes south of Cancun International Airport. With this great location, guests can experience convenience first hand with the charming restaurants, shops and local attractions of downtown Playa del Carmen, just 10-minutes away. The area provides many other popular attractions, including the notable selection of world class exclusive championship 18-hole golf courses only minutes away. Highlights Residences: 634 Pools: 7 (including a heated pool for adults only and one pool for kids Play House) Restaurants: 10 Gourmet Corners: 3 Bars: 9 Spa: 1 Wristbands: Yes
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Predio El Limonar Fracc. 2, Acceso Xcalacoco, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport44 kmSee all flights
Aerodromo de Playa Del Carmen7 kmSee all flights
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389Reviews71Q+A24Room tips
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Ted M wrote a review Aug. 2021
6 contributions1 helpful vote
+1
I was at the resort last week with my wife and daughter for a five night vacation. This is our third time here and we have loved it every time. This resort offers so much from excellent food, a great beach, lots of entertainment and things to do, plus the boardwalk through the Mayan jungle with monkeys and other animals is very unique! We have gone twice to the Casa de Rosa and I highly recommend doing that - well worth the money. We stayed in villa 7 in a huge room. Shoutout to our butler Cesar who was very helpful with our reservations and also very kind in getting some medication delivered from a pharmacy and even stopping at Walmart to get me a new pair of water shoes to replace ones I had lost. Our daughter is 20 and there were lots of other kids there which made it nice because she found a group of friends almost immediately. This is a resort that I will go back to again and again.
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Date of stay: August 2021Trip type: Travelled with family
1 Helpful vote
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Response from Laura Morales, Propietario at Residences at The Fives
Responded Aug. 11, 2021
Dear L2157CUtedm, On behalf of us all, staff and Management, at The Fives Beach Hotel and Residences, Playa del Carmen I would like to thank you for taking the time to share your experiences related to your recent stay with us. It is a great honor to learn the details that had exceeded your expectations and we are very happy to hear that you received an amazing service from our friendly staff specially our amazing Butler Cesar. We are sure your review will be helpful to many people with future travels. We realize that every guest has a choice when traveling and we thank you for making The Fives, your hotel of choice and preference. We look forward to the opportunity to serve your again for many times more. Sensorial regards, Management team The Fives Beach Hotel & Residences
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Kevin H wrote a review Aug. 2021
2 contributions
We had a great experience this week, the staff was amazing, especially William Hernandez our bartender at the pool bar near Mestizo who always ensured we had drinks. Our maid Maria Altima also did an awesome job of keeping the room in great shape and stocked. I highly recommend this resort.
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Date of stay: August 2021Trip type: Travelled with family
Room Tip: Make sure you have a mask on hand as the first day we left them in the room
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Response from Laura Morales, Propietario at Residences at The Fives
Responded Aug. 10, 2021
Dear Kevin H, We appreciate the time taken in your kind review and we hope to host you again at The Fives Beach Hotel & Residences. Cordially, Management team The Fives Beach Hotel and Residences
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Katy wrote a review Aug. 2021
Houston, Texas1 contribution
+1
My family of 8 (spouse, 4 kids ages 4-11, and parents) had an excellent time at The Fives! Here are the highlights: Pros: Excellent food - our favorites were the Italian, French, and sushi restaurants for dinner and the tacos, burgers, & pizzas by the main pool for lunch. My kids LOVED the French toast and omelettes at breakfast and we enjoyed the mimosas! Great entertainment - the fire show was one of the best I’d ever seen, even better than the ones I’ve seen in Hawaii! The live music at night was fun. During the day there was always opportunity for beach/water volleyball and pool dancing, or other various activities (ie: a blow-up pool obstacle course). My kids loved playing on “the rock” which is a large rock structure that keeps the waves from crashing on the beach and gives a nice area for swimming right off shore. Adult drinks - the best drinks during the day were poured by Manuel and Marcos at the swim-up bar by Villa 1. They even made great drinks for my kids with extra cherries! We went to The Gin Bar every night where the bartenders, Noemi, Charlie, and William, were the ABSOLUTE BEST! They took such great care of us and made awesome craft cocktails, even trying new recipes with us, which was a lot of fun. Look for them when you go! Service - Every staff member we encountered was friendly and ready to serve you. We did not have a bad experience with anyone. Property - the entire resort was really beautiful and well maintained. We LOVED the “jungle” boardwalk and being able to see (and even pet) the monkeys, coaties, and their own “Poomba” pig. The beach area is large and has pretty good shade vs sun. Go early to get a good spot! Diving - we used Fives Dive Center for our two-tank dive and Diego was our dive instructor. He was AMAZING. He was professional and well organized with good safety measures in place. He picked great dive locations for us and took some great photos that he shared with us. It was a bit pricier than we are accustomed to but so worth it to feel safe and have a great dive! So-so’s: The kids club was small but my kids went a few times and seemed to have a decent time. They did cute art activities and had a really impressive face painter! It’s only open a few hours at a time so I wish it were open all day so parents could have lunches/dinners by themselves if so desired. The main thing that is lacking at this resort is a kids pool with slides and splash pads. The main pool bar has lackluster drinks with bottom shelf liquor and not a true swim-up bar. Cons: The house wine was disappointing but to purchase a bottle of wine was 4 times the normal price! We asked for robes and slippers in our room but never received them. Based on previous stays at other similar resorts, we expected some type of swag (usually a beach bag) but was told our “gift” was 10% off a tour if we booked one (which we did not). We also did not see any meaningful difference about having “member” status; apparently we had a butler, however, this person was always only in the club office and we had to go to her if we wanted anything. At previous resorts the butler would find us or text us to see if we needed anything and this was not the case here. Additionally, we had ants in our room our entire stay despite asking for a pest treatment. With all of the greenery and landscaping, I imagine it is difficult to keep the insects managed so we weren’t too concerned about it, but just FYI. Also, everything closes at 11pm right now, not sure if that is a COVID thing, but a lot of times we weren’t quite ready to go to bed! Hopefully that will change soon. All in all, it was a really great stay and we will most definitely be back! Salud!
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Date of stay: August 2021Trip type: Travelled with family
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Response from Laura Morales, Propietario at Residences at The Fives
Responded Aug. 10, 2021
Dear Passport34665223645, Thank you very much for sharing such an amazing an detailed review of your recent stay with us. We are thrilled to know that you had an amazing vacation and we appreciate your remarks about those aspects that made you stay less than perfect. We are operating under covid guidelines, which restricts the occupancy limits and times of our bars, restaurants and activities including our kids club. We hope that this restriction will change soon, but for now it is so you can be and feel safe during your stay. Remaining at your service, Management team The Fives Beach Hotel & Residences
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LeAnn H wrote a review Aug. 2021
2 contributions
William Hernanes at Mestizo bar is incredible! If you get him, you won’t go thirsty. He makes some great drinks and always makes sure your drinks are filled. Make sure you tip him well because he is deserving.
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Date of stay: August 2021Trip type: Travelled with family
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Response from Laura Morales, Propietario at Residences at The Fives
Responded Aug. 10, 2021
Dear 581leannh, Thank you for choosing The Fives Beach Hotel & Residences and sharing your kind remarks. We are glad you enjoyed our Mestizo restaurant and William´s service. We will share your comments with him to motivate him continue doing his best. We will be looking forward your next visit to The Fives Beach Hotel & Residences! Sensorial regards, Management team The Fives Beach Hotel & Residences
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Esthela D wrote a review Aug. 2021
1 contribution
+1
Amazing staff, service was great, very clean and comfortable, awesome pillows, quiet, great food in the restaurants, very elegant suite, clean pools, many amenities, our favorite servers were David on Roof top and Roberto in Beachhouse
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: You are in walking distance to the small town, beautiful walk, great small restaurants and shops...
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Response from Laura Morales, Propietario at Residences at The Fives
Responded Aug. 6, 2021
Dear Esthela D, Many thanks for sharing your review with us after your well deserved vacations at our sister hotel The Fives Oceanfront Puerto Morelos, We hope that our family, The Fives Hotelsand Residences, will be your preferred choice for your next visit to the Riviera Maya and Mexico. Remaining at your service, Management Team The Fives Hotels & Residences
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LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Residences at The Fives
Which popular attractions are close to Residences at The Fives?
Nearby attractions include Playa (0.7 km).
What are some of the property amenities at Residences at The Fives?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Residences at The Fives?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Residences at The Fives?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Residences at The Fives?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Residences at The Fives?
Conveniently located restaurants include MVNGATA Beach Club & Rooftop, Coco's Cabanas, and Arezzo Restaurant.
Are there opportunities to exercise at Residences at The Fives?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Residences at The Fives have an airport shuttle?
Yes, Residences at The Fives offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Residences at The Fives?
Yes, dry cleaning and laundry service are offered to guests.
Does Residences at The Fives offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Residences at The Fives?
The staff speaks multiple languages, including English, Spanish, French, Russian, and Portuguese.