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Azul Beach Resort The Fives

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5,208 Reviews from our TripAdvisor Community

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Showing 4,379: English reviews
Hong Kong, China
Reviewed yesterday NEW

So it is 230 am and I am writing this review since the music from the beachfront has been blasting until 5 minutes ago. I called the front desk and was told that this music was not from this resort and there is nothing that they could do about it. My wife and I came to this resort to attend...

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2Thank TC5555
Reviewed yesterday NEWvia mobile

We came here Monday 16th and currently still here. I really don't want this holiday to end. It's by far the best holiday I've ever been on. The staff are so friendly and helpful in every way. Azul fives completely exceeded my expectations. On arrival we were greeted to a frozen cocktail and after the 10 hour flight plus coach...

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4Thank Donwak80
Richmond Hill, Canada
Reviewed yesterday NEW

We just returned from a week at this resort and it was a great stay. The food was great sometimes a bit of a challenge for our kids who can be picky eaters. They loved the kids club and the women working there are the sweetest! The kids club is so great for kids of all ages but only those...

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2Thank tammysmitham
Reviewed 2 days ago NEWvia mobile

We had a great vacation and can't wait to go back. Very clean and organized grounds. Great food. But most of all I loved how many sport options there are. Kevin and Rudolpho kept the sports and the fun pumping. Another shot out to Azucena Zuniga and Justina, amigo Gloria, William and the loca señora who did the pool side...

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1Thank Sean M
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives, responded to this review

Thank you for your kind words. We do appreciate your comments about our services, all of our staff specially every one you mentioned. Hope to see you again in Azul fives. Renaud Pfeifer General Manager

New York City, New York
Reviewed 2 days ago NEWvia mobile

I really felt lost at this resort. I booked this trip Through American Express and I usually have them assist with places I am unfamiliar with. Online this place looks great but when you arrive, not so much. I booked the trip for 5 days but ended up staying foe only one night. First problem was worth the room, it...

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6Thank sojjourn
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives, responded to this review

Dear sojjourn First of all we want to thank you for the comments about your recent stay at our hotel. It is very sad to read that the hotel and service as the food offered did not live up to the expectations you have set before us; I am disappointed that you did not find any part of your stay...

Peterborough, Ontario
Reviewed 2 days ago NEW

My Friend and I stayed at the Azul Fives from Jan 12th to 19th, this is a very nice resort with beautiful grounds, pools and beach. I would definitely recommend this resort to friends. The food was very good and staff are very friendly and helpful. I would like to mention Mary our maid who left amazing towel art and...

Review collected in partnership with this hotel
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2Thank 605yvonne
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives, responded to this review

Thank you for your kind words. We do appreciate your comments about our services, all of our staff specially every one you mentioned. Hope to see you again in Azul fives. Renaud Pfeifer General Manager

Alberta,Canada
Reviewed 3 days ago NEW

We are here for a nine day stay. Came last year also since we love this place so much. First class drinks and restaurants, our favourites being the French and Italian. The pools are clean and the beach is small but lots of fun in the waves. Our room is 1706-2 a double room with king size bed. All new...

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4Thank DebFB
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives, responded to this review

Thank you very much for taking the time to highlighting the positive attributes you were able to enjoy. Please receive an apology for the inconvenient in your stay, I will take all your comments into account. Renaud Pfeifer General Manager

Reviewed 3 days ago NEW

So, here it is. In all the years that we have travelled to Mexico and all the other Islands, we have never been to the same resort twice. Until now. We visited the Azul Fives back in April, Azul Sensatori in November, and the Fives again this January. When we arrived in January we found that we had been updgraded...

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4Thank Pat A
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives, responded to this review

Thanks you for the Fantastic, review. We are very happy to hear that you really enjoy your experience at Azul Fives By Karisma. Thank you also for appreciating the passion that all the staff put in the daily effort of delivering an excellent service; with their unique personal touch. I am sure they are also grateful for your comments. We'd...

New York City, New York
Reviewed 4 days ago NEW

Four years ago, we first visited the Fives. That same year we had become Prestige members at another Karisma location. We couldn't wait to come back to visit this resort, which we remember as having some of the best food and service we've ever had in the chain. Check-in was a breeze with Brenda from Prestige. She's absolutely wonderful, we...

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7Thank Jennifer S
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives, responded to this review

Thank you for your fantastic review on your recent stay at Azul Fives by Karisma and for choosing us. We are delighted to read and share with our staff your incredible experience with us. It serves as a reminder that the small details can make a huge difference. Thank you for your comment on Adrian, Edgar,Sergio, Pascual & Giovanni; we...

vancouver canada
Reviewed 5 days ago NEW

We went to celebrate my parents 50th wedding anniversary which consisted of my parents, my husband and 15 month old and my sister and her husband and 7 year old daughter. Family friendly. Amenities for children, children club. Beach fantastic and pool. Restaurants: Amazing food for all inclusive. Exceeded expectations and felt like we were fine dining with casual ambience....

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5Thank dutchtreat23
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives, responded to this review

Thank you for your fantastic review on your recent stay at Azul Fives by Karisma and for choosing us to celebrate such a special occasion. We are delighted to read and share with our staff your incredible experience with us. It serves as a reminder that the small details can make a huge difference. We hope to continue to strive...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
  • Banquet Room
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Municipio de Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $187 - $1,721 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Azul Beach Resort The Fives 4*
Number of rooms: 475
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#11 Business Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#37 Luxury Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#81 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort The Fives staff and other travellers.
993 questions
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Questions? Get answers from Azul Beach Resort The Fives staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“go for the roof top terrace!”
 of 5 bubbles tammysmitham, 21 Jan 2017 | Read review
“We stayed in the Essence section building 14 last time with double beds. More room there, but stil new..”
 of 5 bubbles DebFB, 19 Jan 2017 | Read review
“villas 2 & 4 for monkey watching! Essence section is very far from beach.”
 of 5 bubbles 818JenniferS, 18 Jan 2017 | Read review
“Our rooms had rooftop jacuzzi's that we never went near, so likely overkill for most travellers (we spent all our time by the pool or on the beach). Our two bedroom accommodation was actually two rooms (a large suite and a smaller room that had a common entrance area but it was also shared by a third room with other people in it). Not a huge deal for our older kids, but awkward if you were counting on an actual two bedroom setup to keep track of your younger ones.”
 of 5 bubbles johnpE8284MC, 16 Jan 2017 | Read review
“ask for a room with lounge chairs on the patio, especially if you have a swim up room.”
 of 5 bubbles 668laurak, 16 Jan 2017 | Read review
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