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Azul Beach Resort The Fives Playa Del Carmen

Travellers' Choice award winner
GreenLeadersSilver level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Azul Beach Resort The Fives Playa Del Carmen
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Vancouver, British Columbia
Reviewed 2 days ago NEWvia mobile

I stewed on this for a long time because I did not want to leave a bad review. We've stayed at Karisma resorts in the past and were blown away... but the Fives dropped the ball. Annoying restaurant closure schedules, relatively unfriendly staff (with the exception of a few who really were great) and dirty rooms really made us unhappy....

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Helpful?
2Thank tbone604
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear tbone604 thank you for the time taken to share your feedback with us at Trip Advisor about your recent stay at our hotel; your comments and feedback are truly appreciated. Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience. It is very nice to know that you...

Reviewed 2 days ago NEWvia mobile

The resort itself is amazing, but my purpose for writing this review is to give recognition to a waiter at the restaurant called flavours. Martin's service was outstanding, we were laughing the entire night and there wasn't a time we didn't have a drink in hand. I recommend that anyone going to flavours ask for Martin, the friendliest, funniest, and...

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Helpful?
Thank Duran1313
KarismaHotelsResorts, Gerente at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for taking the time to write about your recent experience at Azul Fives by Karisma hotel. I´m very happy to read that you had an amazing stay, thank you for choosing us to celebrate such a special occasion. We look forward to welcome you once again and provide you another pleasant vacation. General Manager

Brantford, Canada
Reviewed 3 days ago NEW

Excellent all around. Food and restaurants are top notch. The grounds are impeccably kept. A special thanks to Samuel (Bell Man) for taking such good care of us this week! Hope to be back soon with the family and maybe extended family as well.

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Helpful?
Thank Yolanda S
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for taking the time to write about your recent experience at Azul Fives by Karisma hotel. I´m very happy to read that you had an amazing stay. We look forward to welcome you once again and provide you another pleasant vacation. General Manager

Toronto
Reviewed 3 days ago NEW

We just got back from this wonderful hotel. Our son, age 3, and daughter, age 5 had a blast with the girls from the kids club. They are just phenomenal with the kids, and its clear that they really enjoy their job! The girls would come and find the kids and take them to the beech, the pool, to play...

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Helpful?
Thank TechsDucky
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for taking the time to write about your recent experience at Azul Fives by Karisma hotel. I´m very happy to read that you had an amazing stay. We look forward to welcome you once again and provide you another pleasant vacation. General Manager

Kansas City, Missouri
Reviewed 4 days ago NEW

My wife and I had an awesome time at the beach. Gaby hooked us up with a primo Cabana three days running while Enrigue, Louis and Santiago kept our glasses full with cool tasty beverages. We had a great time all around.

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Helpful?
Thank AntoineLeon
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

We are happy to hear that you experienced great service we will be sure to recognize those individuals. In behalf of our entire staff, a heartfelt ¡Gracias! For your kind words. We would all be very pleased to have you back for another memorable vacation. General Manager

London, United Kingdom
Reviewed 4 days ago NEWvia mobile

After arriving at Azul fives on check in, they didn't seem to have a room for us, after about a half hour wait we were shown to our deluxe room(there was nothing deluxe about it).After my girlfriend complained to a very rude man on reception the manager was called and we were told that basically they would get back to...

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Helpful?
Thank ruffydog157
Reviewed 4 days ago NEW

Just returned from 2 weeks holiday at Azul Fives Mexico and i have to say we had an EXELENTE time !! ;) The staff members are super friendly, polite and always smiling! If i had to write every single person the list would be never ending, but i would like to point out a few people that definitely made our...

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Helpful?
Thank Andrea R
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. General Manager

Salt Lake City, Utah
Reviewed 5 days ago NEW

We traveled here last week as a family with 5 children ages 9-17 and had the best vacation ever. We felt so attached to all the workers that we didn't want to leave. They make you feel welcome, special and pampered. Eduardo and Gabriela at reception helped us with some issues with our Jetblue booking. Eduardo put us in villa...

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Helpful?
Thank burnsie93
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. General Manager

Reviewed 5 days ago NEW

I visited Azul Five for 6 days last week for my son's and daughter-in-law’s wedding. It was an amazing time! What a perfect place to handle so many people from two different coasts, all different ages. The inclusive rate was the way to go. No money, no fuss, unlimited food and drink, gorgeous rooms and so many options in a...

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Helpful?
2Thank Deborah R
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. General Manager

Reviewed 5 days ago NEW

We enjoyed our stay in a spacious, comfortable, two-bed-room suite. The kids' room (with two double beds and their own full bathroom) was a distance away from the master suite, giving full privacy and comfort. The suite included a soaker tub, stand-up shower, and rooftop patio. The beach, pools and grounds were beautiful and well maintained. Our stay was made...

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Helpful?
1Thank Launie L
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. General Manager

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $82 - $1,705 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Azul Beach Resort The Fives Playa Del Carmen 4*
Number of rooms: 524
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Travelocity, Orbitz, Hotwire, TravelUp, Cheap Tickets, Cancelon, HotelsforEveryone, getaroom.com, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Azul Beach Resort The Fives Playa Del Carmen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#27 Green Hotel in Playa del Carmen
#30 Top resorts Hotel in Playa del Carmen
#38 Luxury Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sky essence suite is highly recommended.”
, 27 May 2017 | Read review
“Any room is great. We loved Villa 12 on the ground floor with pool view.”
burnsie93, 25 May 2017 | Read review
“I didn't chose a bottom floor because of pool noise but where we stayed there were few people swimming so not a problem.”
deborahrG8027NA, 25 May 2017 | Read review
“We had a 2BR villa. Villa 4 #403-1 and 2, on the ground floor, HUGE, by the lazy river leading to the swim up pool bar. Very roomy & quiet.”
a_cool_mommy, 25 May 2017 | Read review
“Stay in the older section as the rooms are bigger”
andreakdelgado, 25 May 2017 | Read review
5 of 5
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US$166* /night
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Prices are for 1 room, 2 adults
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