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Azul Beach Resort The Fives Playa Del Carmen

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Azul Beach Resort The Fives Playa Del Carmen
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5,564 Reviews from our TripAdvisor Community

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Canada
Reviewed yesterday NEW

We just arrived home from a terrific week and would definitely consider returning. ROOM: My husband and two boys (ages 12 & 8) stayed in a one bedroom suite in villa 15. I loved having the space and the boys loved the two balconies; especially the bigger one where we had a ball watching the monkies. Our room was always...

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Helpful?
Thank Jack H
Surrey, Canada
Reviewed 2 days ago NEWvia mobile

I absolutely loved the resort! The service in each restaurant, at the beach and the entertainment was fantastic. A special shoutout to Cesar at the swim up bar and for poolside drinks, to Fabian and Luis for their excellent butler service, to Roman, Javier, Ingrid, Claire, and Alexei for all the activities, and to Sergio in 1910! Everyone at this...

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1Thank Carla_Fulton
A TripAdvisor Member
1 review
Reviewed 2 days ago NEWvia mobile

Love this entire resort - but have to give huge props to Oka Sushi and our waiter Luis!!!!! Food was beautiful and delicious and service was spectacular. We st outside on. Beautiful night and our entire experience was gorgeous. Highly recommend!!!

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Thank A TripAdvisor Member
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your wonderful review and recommendation, I enjoyed reading your nice comments are a great motivation for all of us to continue improving our teamwork. Renaud Pfeifer General Manager

Washington DC, District of Columbia
Reviewed 2 days ago NEW

My family and I traveled to the then Azul Fives last year for Spring Break. Our butler David was absolutely the best part of our trip. David took care of everything for us and made sure no need went undone. We had a fabulous time and truly enjoyed just being together for a week with no outside stresses or pressures....

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Thank ChristinaAbbott
Reviewed 2 days ago NEW

We just returned from our 2 weeks stay in Azul Fives. Can't say enough about the staff, they were excellent they went above and beyond over expectations. The food was amazing. So was the room and the whole set up, well-maintained, beautiful beach. The beach is where we spent most of our time accompanied with great drinks & cocktails. The...

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1Thank Harvir
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your wonderful review and recommendation, your nice comments are a great motivation for all of us to continue improving our teamwork. In behalf of our entire staff, a heartfelt ¡Gracias! For your kind words. We would all be very pleased to have you back for another memorable vacation. Renaud Pfeifer General Manager

Reviewed 2 days ago NEWvia mobile

Great experience! Heriberto our butler was such a pleasure to work with! Made our trip very carefree and enjoyable! The pools were wonderful and all the staff we encountered was very friendly and helpful. Sushi restaurant was amazing! Thank you for making our trip unforgettable

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Helpful?
Thank Susie M
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you also for appreciating the passion that all the staff put in the daily effort of delivering an excellent service; with their unique personal touch. I am sure they are also grateful for your comments. We'd like to thank you for choosing to stay at our resort and hope so to welcome you back very soon. Renaud Pfeifer General...

Reviewed 2 days ago NEW

Very friendly and helpful staff. They learn your name by the end of your trip and the service is impeccable. Our pool butler, Louis Edgar Fabian, was amazing. Every day no matter where we were or who was assigned to our area, he always made sure we were satisfied and had whatever we wanted. We enjoyed great conversation and that...

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Helpful?
Thank Alex V
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your comment, we are very grateful for your mention. We are delighted to read and share with our staff your incredible experience with us. It serves as a reminder that the small details can make a huge difference. We hope to continue to strive in excellent service and comments like these serve as motivation. Looking forward for...

Reviewed 3 days ago NEWvia mobile

Justina at breakfast and main pool bar was exceptional! She always remembered our names, gave us hugs, and is so friendly. Great service from her. Hard worker. Look out for, or ask for her. She'll treat you the best.

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1Thank Norine V
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Renaud Pfeifer General Manager

Reviewed 3 days ago NEWvia mobile

I usually don't leave reviews but it's almost 11PM Mexico time and instead of sleeping or having a good time with my husband and family I am writing a review and my experience of this hotel! It's been 2 days so far and we have 5 more days to go! We first arrived and was greeted by friendly staff bellboy...

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Helpful?
2Thank Christa P
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Christa P, Thank you for your review, detailing your current experiences from your stay with us, please allow us to amend any unsatisfaction circumstances. As trip advisor does not link any reservation information we kindly ask you to communicate directly with our chief concierge or please communciate urgent to customercare@karismamexico.com Kind Regards, Renaud Pfeifer General Manager gm@azulfiveshotel.com Azul Fives...

Reviewed 3 days ago NEWvia mobile

We spent a wonderful holiday in Azul Fives. Especially our dinner every evening that we had in the hotel restaurant called Flavors was awesome. Many thanks especially to our waiter Martin Mendez and Edgar!

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Helpful?
Thank Magdalena W
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Renaud Pfeifer General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $201 - $1,156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Azul Beach Resort The Fives Playa Del Carmen 4*
Number of rooms: 524
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#28 Top resorts Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#39 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We really enjoyed the Essence section with a walk out into the pool room.”
 of 5 bubbles ChristinaAbbott, 23 Mar 2017 | Read review
“All the rooms are great! You won't be disappointed. We booked through Beach Bum Vacations!”
 of 5 bubbles ediatelevi, 22 Mar 2017 | Read review
“Highest number buildings (15-18 are far back and there is currently construction there)”
 of 5 bubbles JenniferA72, 21 Mar 2017 | Read review
“Views are better on the upper floors.”
 of 5 bubbles AlanRichard23, 21 Mar 2017 | Read review
“Choose Sky Suites for a Rooftop Deck”
 of 5 bubbles TravelAgentAmyZ, 20 Mar 2017 | Read review
5 of 5