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Azul Beach Resort The Fives Playa Del Carmen

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Azul Beach Resort The Fives Playa Del Carmen
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5,394 Reviews from our TripAdvisor Community

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Showing 4,523: English reviews
Rainham, United Kingdom
Reviewed 10 August 2016 via mobile

Our holiday was utterly fantastic. I couldn't have asked for more. It was my boyfriend and I's first long haul trip together and we was both a bit apprehensive. When we got there we was greeted by a wonderful group of staff and they couldn't have been nicer. We had our room allocated and our bags taken down with us...

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1Thank eloise_1010
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Receive my most sincere gratitude for your kind words regarding your recent stay at Azul Fives Hotel. Renaud Pfeifer General Manager

Mount Vernon, Ohio
Reviewed 10 August 2016

We took our 2 teenage girls with us on this trip to Mexico and we stayed in a 2 room Sky Suite. The rooms were amazing and worked out very well. We had our privacy and yet were still with our girls. Our personal concierge/butler - Edgardo took great care of us, providing us everything we needed for our stay....

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1Thank Rob G
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for your review of your recent stay at Azul Fives Hotel. I´m glad to hear that our staff exceeds your expectative. Renaud Pfeifer General Manager

Winnipeg, Canada
Reviewed 9 August 2016

My wife and I travelled here with our 6 month old son. The resort is very friendly for bringing small children - they offer baby food at the restaurants, they offer bottle washers, bath tubs, cribs, high chairs, etc. The rooms were sizeable and nice, they had a full size fridge and kitchen which they stock with drinks daily, and...

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2Thank IanMWpg
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you very much for taking the time to write your comments, all your comments help us to identify opportunity areas. Renaud Pfeifer General Manager

Vancouver, Canada
Reviewed 9 August 2016

We recently attended a multiracial Interfaith RCMP couple's Sikh Wedding at Azul Fives. The setting was gorgeous but a tad hot. The food was extraordinary with a healthy snack smoothie area. Renaud and Miguel the Managers were too too helpful and kind. We can't wait for our next visit here

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Helpful?
Thank freedomandleela
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Receive my most sincere gratitude for your kind words regarding your recent stay at Azul Fives Hotel. I am glad to know how much you enjoyed while being our guest. Renaud Pfeifer General Manager

Reviewed 9 August 2016

Azul Fives went above and beyond my expectations, the service is unbelievable (except for front desk, which was quiet overwhelmed) but other then checking in and getting rooms close to others we were travelling with it was amazing. The food was incredible and the grounds were well maintained. This was my first high end resort and I have no complaints!...

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Thank diana R
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your kind words. Reviews like yours express the hard work that our staff does for exceed the expectative of our guests to provide them a memorable experience. Renaud Pfeifer General Manager

Claremore, Oklahoma
Reviewed 9 August 2016

When we arrived the hotel put us in smaller completely different rooms than we booked. It seemed as the day went on they overbooked several families and this continued throughout our trip for other people. We had to fight to get the rooms we booked and paid for- 2 Bedroom Sky Suites. Luckily we booked through a travel agent and...

Review collected in partnership with this hotel
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Thank Kory C
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you very much for taking the time to write your comments, all your comments help us to identify opportunity areas. Please receive an apology for the inconvenient you past during your stay, I will take all your comments into account to provide the best service for your next visit. Renaud Pfeifer General Manager

Reviewed 9 August 2016

We traveled to Mexico for the third time; we absolutely love Mexico. This time it was for a destination wedding. The wedding was absolutely beautiful and was definitely the highlight of the trip. I was a bit disappointed though, we have become use to those beautiful open air lobbies with the wooden fixtures, cushioned seats, outside bar and a terrific...

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Thank Joy M
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your kind words. We do appreciate your comments about our services, all of our staff specially every one you mentioned. Hope to see you again in Azul fives. Renaud Pfeifer General Manager

Washington DC, District of Columbia
Reviewed 9 August 2016

We visited Azul Fives on a family vacation with two young children and four adults. The resort itself is very nice. The conditions were excellent, the room was nice and clean, pools were great, and the staff was on par with other "five star resorts" I've visited. However, there were a couple problems. 1- The better restaurants were impossible to...

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2Thank rosamsonro
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear rosamsonro THANK YOU for sharing us your recent experiences at Azul Fives Hotel, it is always our pleasure to host our valued guests’ vacations. We want to apologize if the 5 star standards that we have in place were not fully reflected during your stay. Our purpose is to host the perfect vacation, so we are disheartened that during...

Reviewed 9 August 2016 via mobile

Attended the resort for a friend's wedding. Wedding was beautiful and staff helped so much to help arrange and accommodate to the wedding group. Giving this place a 4/5 stars because there were some things that I didn't enjoy. First, I will say the food is great and the hospitality is right there with it. The Meso Tapas restaurant was...

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Thank Genevra1
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you very much for taking the time to write your comments, all your comments help us to identify opportunity areas. Renaud Pfeifer General Manager

London, United Kingdom
Reviewed 9 August 2016

This was the worst holiday of my life and I have been to many destinations. I will never set foot in this place again even if I was paid a million pounds to do so. We arrived at Azul Fives on the 6th July - family of 4 ! On the 10th July I woke up really sick vomiting diarrhoea...

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2Thank caroline299
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear caroline299 Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. Please know that we do not strive for mediocrity, so we will use your comments to ensure that we are providing our guests with the very best. Let us assure you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $203 - $1,137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Azul Beach Resort The Fives Playa Del Carmen 4*
Number of rooms: 524
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#11 Business Hotel in Playa del Carmen
#30 Top resorts Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#38 Luxury Hotel in Playa del Carmen
#41 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort The Fives Playa Del Carmen staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor pool view rooms are the best in my opinion.”
 of 5 bubbles phile706, 24 Feb 2017 | Read review
“Rooms on the pool level have sun beds on their outdoor window space, with direct access to the pool.”
  • mold from the air duct in the room's kitchen. it was cleaned out later by contractors.
  • rooms for sale
 of 5 bubbles morenap586, 24 Feb 2017 | Read review
“we were in building 18 not sure if other buildings had better smelling bathrooms and hot water or not.”
 of 5 bubbles ajmaritime, 23 Feb 2017 | Read review
“Rooms in the Essence section are modern and in great shape, but farther from the beach.”
 of 5 bubbles 620joek, 23 Feb 2017 | Read review
“bld #18 is near a construction site, but the side we were on was not affected”
 of 5 bubbles Nicole1035, 22 Feb 2017 | Read review
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