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Azul Beach Resort The Fives Playa Del Carmen

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Azul Beach Resort The Fives Playa Del Carmen
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5,754 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
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Showing 4,834: English reviews
Reviewed 2 November 2016 via mobile

We were lucky enough to be gifted a stay here with our best friends in April. It is a 40 minute taxi from the airport. When we arrived we were greated with a smile and a glass of bubbly. The resort itself is not too big which was nice. We got buggied down to our room which was fun. The...

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Helpful?
Thank Vinnyblue
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

On behalf of all the staff of Azul Fives Hotel By Karisma, thank you for have chosen us to spend your holidays! I´m glad that you liked the charm of this beautiful property, so glad to hear that you had an excellent time with us. Renaud Pfeifer General Manager

Toronto, Canada
Reviewed 1 November 2016

I recently returned from Playa Del Carmen, Mexico. We stayed at the beautiful Azul Fives by Karisma. I was the Groom of a wedding party of over 80 people who traveled there from October 15-22, 2016. Since the moment we arrived, we felt like we were in the best hands possible - we were treated like royalty. Every detail from...

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1Thank mcanjura2016
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

On behalf of all the staff of Azul Fives Hotel By Karisma, thank you for have chosen us to spend your holidays! I´m glad that you liked the charm of this beautiful property, so glad to hear that you had an excellent time with us. Renaud Pfeifer General Manager

Monterrey, Mexico
Reviewed 1 November 2016

Room excellent, the one bedroom suit is great, lots of space, living room, dining room, good size kitchen, two restrooms, jacuzzi, bath, two balconies. Something important to take into account is that the hotel is very big and growing, so at first they sent us to a village that was like 1 mille away and the problems were that the...

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Helpful?
Thank Walter E
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Walter E thank you for your sharing your feedback from your recent stay at our Resort. It is very nice to read that you have enjoyed the room and location assigned and for the positive comments on our Pool and facilities. It is also nice to read that you have enjoyed our food at Restaurants; however, I do want...

Reviewed 1 November 2016

I stayed seven days at Azul Fives and it was the best vacation i have ever been on. From the available adventures (parasailing was amazing!), entertainment, restaurants to the accommodations, spa, salon and pool bars. Edgardo (personal concierge) William, Marcos and Arturo (Palmas Pool Bar outside Villa 11) were beyond wonderful. They made our vacation even better. I am greatly...

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Helpful?
1Thank Kimberly C
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

On behalf of all the staff of Azul Fives Hotel By Karisma, thank you for have chosen us to spend your holidays! Renaud Pfeifer General Manager

bandiesel
Reviewed 31 October 2016

Was there for a large destination wedding. Room cleaning seemed rushed and sofa had stains. You can tell some of the staff was brand new and didn't know anything. One staff asked us if we wanted anything to eat at the pool and brought us tacos, but then another came and took our food away and told us we aren't...

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Helpful?
1Thank bandiesel
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear bandiesel, Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your...

Sunderland, United Kingdom
Reviewed 31 October 2016 via mobile

We visited the resort for a family wedding. We flew with Thomson from the UK,the flight was great and would recommend the dream liner. Cancun airport was a little stressful due to some passengers not having filled out there immigration forms. Transportation was around 40 minutes directly without having to stop at any other resorts. The check in was fast...

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Helpful?
4Thank MackemLass30
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you very much for taking the time to write your comments, all your comments help us to identify opportunity areas. Please receive an apology for the inconvenient you past during your stay, I will take all your comments into account to provide the best service for your next visit. Renaud Pfeifer General Manager

Wheatley Heights, New York
Reviewed 30 October 2016

My wife and I had a great time at AZUL FIVES. It was a special get away to relax and reconnect and AZUL FIVES did not disappoint. The room was spotless and the staff was extremely helpful and courteous. Great food, Great Drinks, and a wonderful relaxing atmosphere where the local wildlife greeted us and entertained us too.

Review collected in partnership with this hotel
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1Thank Bryan S
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations. Renaud Pfeifer General Manager

A TripAdvisor Member
1 review
3 helpful votes
Reviewed 30 October 2016 via mobile

We end up waiting forever to get to our room after a long wait in the lobby. Once we get to our room, it's old, smelly and dirty. Yuck! I wish I could leave! I want to know where the customer service is. I have been to many many resorts and this is by far, the worst first impression ever.

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3Thank A TripAdvisor Member
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Guest, On behalf of the entire staff management from Azul Fives Hotel by Karisma we want to thank you for the time talen to share your valuable feedback. We are truly very sorry for all those areas of our facilities that wasn't a reflection of our five star service and also please accept our apology if there was any...

Connecticut
Reviewed 30 October 2016

This place is amazing !!! Were can I start . All my family and friends stay there for our wedding weekend and it was sooooo good! The food, rooms, spa, restaurants but most important the service !!! And I will like to give a shout out to all the amazing employees of this place!! Like the tacos of Maria at...

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Helpful?
Thank Karina G
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for your lovely review. I am glad to read you were able to relax at Azul Fives Hotel By Karisma. Also, thank you for the especial thanks to this beautiful team. We cannot wait to welcome you back. Renaud Pfeifer General Manager

Calgary, Canada
Reviewed 30 October 2016

The PR Recreational staff are just great. They are always there for young and old to ensure we all have a great time. All the other staff we can't say enough about them too just great service everywhere on the resort.

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1Thank diannaclark2004
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for your lovely review. I am glad to read you were able to relax at Azul Fives Hotel By Karisma. Also, thank you for the especial thanks to this beautiful team. We cannot wait to welcome you back. Renaud Pfeifer General Manager

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Near Azul Beach Resort The Fives Playa Del Carmen

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $90 - $1,820 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort The Fives Playa Del Carmen 4.5*
Number of rooms: 524
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#26 Green Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort The Fives Playa Del Carmen staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool accessible rooms are noisier. Rooms further from the beach are quieter, e.g. Villa 15/16. Rooms closer to the construction are noisier.”
donziej2017, 21 Apr 2017 | Read review
“swim up y pen suite”
alexsl9997, 20 Apr 2017 | Read review
“Avoid Villa 18 as they are building new blocks behind it 7am - 6pm”
  • Sky Suite 1632-1
RajuWatts, 20 Apr 2017 | Read review
“We were in building 7 and it was the perfect middle between beach and central locations.”
119katrinag, 19 Apr 2017 | Read review
“They all are seemed good with pool access.”
310Bond, 19 Apr 2017 | Read review
5 of 5