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Andaz Mayakoba Resort Riviera Maya

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Carretera Federal - Riviera Maya, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$329
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Free cancellation until 21-11-21
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Traveller (1285)
Pool & Beach (400)
Room & Suite (237)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 21-02-22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Andaz Mayakoba Resort Riviera Maya
Updated 21-02-22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#30 of 307 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
Andaz Mayakoba Resort - named the #1 Resort in Mexico by Condé Nast Traveler's Readers' Choice Awards - is located within the exclusive private gated complex of Mayakoba, nestled on the coastline of the Mexican Caribbean. The luxury lifestyle resort is situated along 1 mile of stunning white-sand beach and surrounded by pristine natural beauty. Guests can enjoy exquisite gastronomy in five different restaurants, including Casa Amate, awarded one of the Top 120 Restaurants in Mexico by Culinaria Mexicana, and VB, our vegan bar, and Sotavento, a feet-in-the-sand experience. The resort's breathtaking design reflects the local Mayan culture and the lush nature that surrounds it. Andaz Mayakoba features 214 guestrooms, including 41 suites - all of which feature private plunge pool and enhanced benefits. Guests can also enjoy the world-class 9,688 square-foot Naum Wellness & Spa with Mayan-inspired rituals and hydrotherapy spaces, and a PGA-approved 18-hole championship golf course designed by golf legend, Greg Norman.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Happy hour
Poolside bar
Bicycles available
Canoeing
Diving
Golf course
Snorkelling
Bicycle tours
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Lagoon View
Luxury
Languages Spoken
English, French, Spanish, Portuguese
1678Reviews205Q+A100Room tips
Traveller rating
  • 1,347
  • 167
  • 86
  • 51
  • 27
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Popular mentions
Prune A wrote a review Sep. 19
8 contributions
+1
We love everything. Everything was absolutely fantastic 👏 wine reduction sauce foie gras The service was amazing Thanks to having us in your wonderful place Bravo!!! Thank you. 😊 Go check out. I highly recommend it.
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya
Responded 4 days ago
Hola 648prunea! Thank you for choosing us and for providing us a perfect rating. I am extremely happy to read that you had an amazing experience at Casa Amate. It is great to know that you enjoyed the whole concept We hope to see you soon. Best Regards, Pascal Dupuis.
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chaim Rose wrote a review Aug. 2020
Brooklyn, New York20 contributions6 helpful votes
Hotel's Favourite
Just got back from an awesome stay at the Andaz Resort. The resort is amazingly relaxing and staff is super accommodating. Special mention to manager Sylvia Smith who was super professional, helpful, gracious and kind and she really exceeded expectations to make our stay extra special. Pool is fully open along with the proper social distancing along the way. Staff is always washing their hands and is fully masked. Masks and hand sanitizer are provided in all the rooms in addition to the rooms being fully sterile before given to the guests. When it came to COVID precautions we felt extremely safe in the Andaz. 5 star resort & service indeed !!! Looking forward to returning to this lovely resort.
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Date of stay: August 2020
3 Helpful votes
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Response from Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya
Responded Aug. 25, 2020
Hola chaimrose! We appreciate you taking the time to share your experience. Our most important goal is to make sure we always provide exceptional service and that our guests feel at home. Andaz Mayakoba is committed to upholding the highest standards of cleanliness to ensure you enjoy a healthy, safe, and comfortable environment. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Best Regards, Pascal Dupuis
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Suzi wrote a review Sep. 19
New Milford, Connecticut1 contribution
David was amazing during our Sunday Brunch. The service and team was exceptional. The food was delicious. Daniel also had the best service and took care of all of us. We left full and so happy at the wonderful experience. Thank you David and Daniel for giving us the best birthday brunch.
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Date of stay: September 2021Trip type: Travelled with family
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Response from Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya
Responded 4 days ago
Hola OnAir68465485927! Thank you for choosing us and for providing us a perfect rating. I am extremely happy to read that you had an amazing experience at Casa Amate. It is great to know that you enjoyed the brunch while celebrating your birthday and the team took good care of you. We hope to see you soon. Best Regards, Pascal Dupuis.
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Jeanette O wrote a review Sep. 19
Fort Worth, Texas2 contributions
+1
This has been an incredible experience at Andaz Mayakoba. If your a nature lover you will definitely love and appreciate the nature and how they preserve the surrounding nature areas. Because of the staff and how beautiful this hotel/beach is I will definitely recommend to colleagues, family, and friends. Tinta de Pulpo for lunch ,Cocina Milagros for breakfast, and Casa Ámate for dinner are highly recommended and have the most amazing foods ever! I want to specifically thank the staff that was very much so attentive to our needs during our stay Julio (the cart driver) gave us such a great and friendly experience while taking us from our hotel to the surrounding restaurants or assisted in reserving our dinners for us. His attention was just simply amazing! Juan the boat tour guide was also amazing please take the tour around the beautiful mayakoba cenotes and lagoons you won’t regret it. Very peaceful! Also a few of the staff that we had the pleasure to meet and be taken care of by were Marcelo (waiter), Alberto (waiter), Fernando and Alan the beach area supervisors were constantly checking on us to make sure we were good while lounging on the beach, Felipe the bartender that kept us hydrated with amazing Piña Colandas, the amazing food here prepared by Jannet at Tinta de Pulpo (please try their aguachiles verdes), and lastly Jorge and Lalo our other waiters that helped while the beach was slammed. They are truly the reasons why we will come back to this hotel. The service was impeccable. One of the best experiences that I will always remember! Thank you again Andaz Mayakoba staff! I will be back very soon!
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya
Responded 3 days ago
Hola JeanetteAndJosh! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference and kind words. I am really happy to read all about the warm and authentic interactions you had with our team, I will make sure to pass along my congratulations for all they for their amazing results. It is great that you got to experience all that Mayakoba has to offer. I hope you will come back very soon! Best regards, Pascal Dupuis
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Alejandra B wrote a review Sep. 18
6 contributions4 helpful votes
I absolutely loved this restaurant. The decor, the spaced the service. Cristian was our waiter and he was amazing. The food was perfect!!! We will be back to this hotel, specially to ThiS restaurant!!
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya
Responded 3 days ago
Hola 840alejandrab! We are grateful that you took the time to comment on your recent stay in our resort. I am pleased to know that you enjoyed our culinary offer at Casa Amate, one of theTop 120 Restaurant in the Gastronomical guide of Mexico. I truly hope we have the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
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PRICE RANGE
US$220 - US$488 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Andaz Mayakoba
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
214
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Frequently Asked Questions about Andaz Mayakoba Resort Riviera Maya
Which popular attractions are close to Andaz Mayakoba Resort Riviera Maya?
Nearby attractions include Cenote "el Burrodromo" Mayakoba (0.5 km).
What are some of the property amenities at Andaz Mayakoba Resort Riviera Maya?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Andaz Mayakoba Resort Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Andaz Mayakoba Resort Riviera Maya?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Andaz Mayakoba Resort Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Andaz Mayakoba Resort Riviera Maya?
Conveniently located restaurants include El Puerto, Punta Bonita at Rosewood Mayakoba, and La Laguna.
Are there opportunities to exercise at Andaz Mayakoba Resort Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Andaz Mayakoba Resort Riviera Maya have an airport shuttle?
Yes, Andaz Mayakoba Resort Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Andaz Mayakoba Resort Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Andaz Mayakoba Resort Riviera Maya?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Andaz Mayakoba Resort Riviera Maya offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.