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Grand Velas Riviera Maya

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2,764 Reviews from our TripAdvisor Community

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Chicago, Illinois
Reviewed 2 days ago NEW

Our overall experience was great - my husband and I traveled with 2 young children (5.5 and 1.5 year olds) along with another family with similar aged children. Our room on the 4th floor of the Ambassador had a gorgeous review of the resort and ocean. It was spacious and very comfortable. the first day and a half we felt...

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1Thank shivani d
London, United Kingdom
Reviewed 2 days ago NEWvia mobile

Excellent! The location, service and ambience is unparalleled! The staff all take huge joy in their jobs and it shows! By far the best service you will receive this side of the Atlantic! Mr Gonsalzes and Mr Salavdor run a fantastic highly motivated group! Very few resorts like this globally where by the end of your seven day stay you...

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2Thank amitclodha
Abbotsford
Reviewed 3 days ago NEW

If you want to be treated like royalty this is the place to be. The rooms are beautiful and every detail is looked after. The food is amazing and the grounds are kept immaculate. I also like that you don't need to wear a bracelet to show you're staying there. The resort is located along a beautiful stretch of beach...

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4Thank Alanna W
Seoul, South Korea
Reviewed 4 days ago NEW

all things - foods, services, pool, ocean, room quality, and everything we contact in GrandVelas - were really perfect! I love this resort and all members in resorts give us fantastical memory that we can not forget.

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2Thank moosungk
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Firstly, I would like to thank you for traveling such a far distance to be with us. We are extremely proud to have had the opportunity to provide you with this "perfect" holiday. I think that it is fair to say that we not only lived up to your expectations on luxury hotels but actually surpassed them as your wonderful...

Roseville, California
Reviewed 4 days ago NEWvia mobile

This vacation was wonderful thanks to the awesome room, excellent staff, and the amazing beach and pools. The room was modern with great amenities. The staff cleaned the room during the day and provided nightly turn down service. The staff is always very friendly and willing to do anything to make your stay a more pleasant one. Our concierge, Paola,...

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2Thank Ziontific
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

We are very proud to have played a role in your future matrimony. Paula, your concierge, and the rest of my staff, perfectly know the great importance of your trip, and they have pulled together to ensure the favorable outcome to your life-changing proposal. I am pleased that you found many aspects of your visit to be well worth the...

Reviewed 5 days ago NEWvia mobile

It is worth every penny. We stayed here the first time back in 2008 and we enjoyed it. At that time it was very nice. Now, almost ten years later, it is much better. People are extremely friendly, food is espectacular. They have several really nice restaurants. Piaf is our favorite. They have several options for staying at the premise....

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3Thank Gustavo d
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

It is such a pleasure for us to have you return after such a long time. Since our inception, we have incorporated many new products, services, and amenities, and I am proud to know that you found an improvement in many of our luxurious aspects. It is our hope Gustavo that we will have the honor to expose you to...

Reviewed 6 days ago NEWvia mobile

My family has been at the Grand Velas for a week and are dreading our departure. Our time at the hotel has been fabulous from check-in to pool side service to the many restaurants and the Spa. The restaurants were first-rate, both in terms of food quality and variety. Tayde and Ignacio took care of us at the pool all...

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3Thank Andy T
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Andy, we are the fortunate ones to have been selected to host your loving family. As you now realize, once you are committed to vacationing with us, you become not just another client; you become part of the family. We feel this way because we understand just how important it is to live out a truly successful and fulfilling experience....

Chicago, Illinois
Reviewed 6 days ago NEW

We had very high expectations after reading reviews that Grand Velas was like an all-inclusive Four Seasons. Expectations met. Service was superb. Beautiful, elegant, peaceful 1) Food: Many nice resorts out there, but the dining really sets this place apart. All of our meals were good and we had several exceptional meals at speciality restaurants. We were there for five...

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4Thank Suzi S
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Suzi, I wish to thank you for your very informative insights and comparisons on this, your very recent Grand Velas vacation. Since day one, our vision has been to offer the affluent traveler the option of a luxury all-inclusive. One that has 4 and 5 Diamond dining venues, three distinct ambiances and a spa that is in a league by...

Cusseta, Alabama
Reviewed 6 days ago NEWvia mobile

I just got back from a 4 night stay at Grand Velas. I was there for a girls' trip and we had the time of our lives. The resort was beautiful and immaculately kept. Every meal we had was delicious and the service was impeccable. The attention to detail at this resort is impressive. Every server and wait staff person...

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4Thank laura m
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Laura, it was our honor and privilege in having the opportunity to host you and your girlfriends for your annual getaway. As a 5 Diamond resort, we realize the importance of quality in all our products and services, and as a team, we are thrilled to have exceeded your expectations. I thank you for taking the time to share your...

Nelson, Canada
Reviewed 6 days ago NEW

What can I saw that hasn't already been said!! This resort is 5+stars from start to finish. The service at the beach - amazing. Pedro and Miguel were awesome, very attentive catered to every need. Rosie our concierge was amazing. Anything we needed she was right there. The food - star quality, the rooms - wow! I would recommend this...

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2Thank Dave B
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

As a team, we are proud to have generated such excellent expressions on your very recent vacation with us. And to have exceeded your expectations on all aspects of your stay certainly is a testament to the dedication that my young women and men put forward, and I thank you for your warm recognitions. Thank you for reserving with us...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $984 - $2,008 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Travelocity, Hotels.com and Jetsetter so you can book your Grand Velas Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#2 Top resorts Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#6 Business Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
305 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ambassador seemed to be nicer than Zen - specifically the 4th floor of ambassador”
 of 5 bubbles 777shivanid, 21 Feb 2017 | Read review
“Zen room- huge, well-appointed, nice minibar/snacks, great turn-down service. need transport to beach- van usually waiting and if not waiting, attendant called and we never waited more than a minute. didn't bother us in the least. they don't want you walking on the 3/4 mile road to the beach”
 of 5 bubbles suzis189, 17 Feb 2017 | Read review
“We stayed in the Jungle section which was super nice. Just not beach front so they were less expensive!! The rooms were big & very, very nice. You had to take a short shuttle ride to the beach. Literally like 2 minutes & we never had to wait for the shuttle longer than 2 minutes. ”
 of 5 bubbles 752martil, 16 Feb 2017 | Read review
“Our Grand Class room had a large glass door that opened to a large deck with a small shallow pool. This was a wonderful place to have a cup of coffee and great the sunrise in the mornings.”
 of 5 bubbles Potabletraveler, 16 Feb 2017 | Read review
“Room location is a personal preference - do you want it quiet or more going on when at your room?”
 of 5 bubbles adamshapir0, 15 Feb 2017 | Read review
5 of 5