We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Velas Riviera Maya

Traveller (2962)
Room & Suite (804)
Hotel website
E-mail hotel
Carretera Cancun Tulum Km 62, Playa del Carmen 77710 Mexico See on map
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
5 Star accommodation
Additional information
Visit Hotel Website
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"scriptFlags":null}
Oct. 28Oct. 29
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 6 partner sites to see rooms from US$750.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "e98ac429dca140cca5c711f3d472ae11", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":1204526,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[119261053],"additionalContentIds":[],"pollCount":0,"checkin":{"day":28,"month":10,"year":2018},"checkout":{"day":29,"month":10,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":778,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"e98ac429dca140cca5c711f3d472ae11","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":926,"lowestMetaPrice":750,"additionalPartner":false,"highestMetaPriceDisplay":926,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":926,"lowestMetaPrice":750,"highestMetaPriceDisplay":926,"hotelName":"Grand Velas Riviera Maya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImU5OGFjNDI5ZGNhMTQwY2NhNWM3MTFmM2Q0NzJhZTExIiwiQUlLIjoiNmNjYWQzN2EzZjNjNDUwMzkwNzU1MjE3YzMyNDgyMTMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "28/10/2018", "checkOut": "29/10/2018", "lowestPrice": "US$750", "hasDates": true, "hacComplete": false, "contentIdMappings": {"119261053":"TravelClickIB50"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"template":"ibex_mismatch_message__widget","moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"template":"ibex_room_grid_row_responsive__widget","moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (3,816)
Filter reviews
2,893 results
Traveller rating
Traveller type
Time of year
More languages
Show reviews that mention
All reviews sen lin ambassador section cocina de autor zen section ambassador pool water journey grand class pool butler concierge azul restaurant zen suites ambassador suite ambassador class kids club all inclusive resort plunge pool room service four seasons
Updating list...
1 - 5 of 2,893 reviews
Reviewed 4 days ago

Private Transportation & Check-in: We arranged private transportation for our family to/from the airport. Unfortunately, upon arriving at the airport, we spent 30-minutes looking for our transportation & after not being able to locate them, had to hire a taxi. When we got to the...More

1  Thank Laraeatstheworld
Response from Rodolfo G, Director General at Grand Velas Riviera MayaResponded 2 days ago

Thank you so much for considering Grand Velas as your preferred vacation spot to treat the entire family. And a special note of appreciation goes out to you for taking the time to share with us your well-balanced thoughts and observations. Allow me to apologize...More

Hotel's Favourite
Reviewed August 18, 2018

I had high expectations for Grand Velas after having stayed at GV in Puerto Vallarta a few years back and this hotel exceeded what I expected. The service is impeccable. Spa is world class. Food is very good. I’d absolutely recommend Grand Velas Riviera Maya...More

Review collected in partnership with this hotel
3  Thank Greg A
Response from Rodolfo G, Director General at Grand Velas Riviera MayaResponded August 20, 2018

Thank you, Greg, for seeing for yourself the high standards that we place on all of our resorts. As a leading group of Mexican Resorts, our goal is to put forth a high-end consistency in all of our endeavors. And our commitment to providing only...More

Reviewed 1 week ago via mobile

The ambiance and staff were amazing! There are so many people to thank for making our 6-day wedding stay so magical. Our Grand Class suite was always impeccable and we loved the snacks/special accommodations and attention to every detail. Our personal concierge, Blanca, was amazing...More

1  Thank Monica C
Response from Rodolfo G, Director General at Grand Velas Riviera MayaResponded 1 week ago

Thank you very much, Monica, for taking the time to share with us your glowing thoughts on your wedding celebration. As a resort with much experience in the bonding of loved ones, we are able to envision the dream wedding that each couple describes to...More

Reviewed 1 week ago

We went to Grand Velas to celebrate our 50th wedding anniversary. It is a magical place. We stayed in Ambassador, which has a lovely ocean view as well as a view of the beautifully designed pool. The architecture and the natural surroundings complement each other....More

3  Thank Arun M
Response from Rodolfo G, Director General at Grand Velas Riviera MayaResponded 1 week ago

Thank you very much, Mr. Arun, for researching, and selecting, Grand Velas as the setting in which to celebrate your loving anniversary amongst family. Speaking for all of my staff, we feel honored that you entrusted us to make the occasion as "Glorious" as you...More

Reviewed 1 week ago via mobile

This week I had the opportunity to attend an event from work on this resort. The combination was awesome... the facilities in the convention center inside the resort are great, first class and with the opportunity to take advantage of the hotel. All the services...More

Thank Jesus G
Response from Rodolfo G, Director General at Grand Velas Riviera MayaResponded 1 week ago

Thank you very much, Sr. Jesus, for taking a few moments to relay your great satisfaction on your Grand Velas experience. There is indeed no better setting in which to mix business and pleasure. Our majestic convention center, equipped with state of the art audio/visual...More

View more reviews

Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA.

Hotel Amenities
Hotel class
Awards & Recognition
Certificate of Excellence
GreenLeaders Platinum level
Contact Information
Hotel website
E-mail hotel
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
US$694 - US$1,874 (Based on Average Rates for a Standard Room)
Also Known As
grand velas all suites & spa resort, riviera maya hotel playa del carmengrand velas all suites and spa resort, riviera mayagrand velas hotel riviera maya
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
Traveller (2,962)
Room & Suite (804)
Dining (395)
Amenities (121)
Family and Play Areas (22)
Business Centre & Event Rooms (9)
Nearby HotelsSee all 224 nearby hotels
Platinum Yucatan Princess All Suites & Spa Resort
6,406 reviews
.71 km away
Grand Riviera Princess All Suites Resort & Spa
10,021 reviews
.77 km away
Grand Sunset Princess All Suites Resort
10,218 reviews
.97 km away
Family Club at Grand Riviera Princess
670 reviews
.99 km away
Nearby RestaurantsSee all 1,495 nearby restaurants
Brisas Restaurant
103 reviews
1.11 km away
Coco's Cabanas
220 reviews
1.41 km away
Koh Thai - Wok Cuisine
173 reviews
1.43 km away
El Puerto
208 reviews
1.46 km away
Nearby AttractionsSee all 770 nearby attractions
5 reviews
1.71 km away
Banyan Tree Spa Mayakoba
32 reviews
1.10 km away
131 reviews
1.24 km away
Siis dive
5 reviews
1.57 km away
Questions & Answers
Ask a question
October 4, 2018|
Response from Rodolfo G | Property representative |
Dear MishEGrl; Greetings and thank you for such an interesting question. Grand Velas Riviera Maya has a "Luxury All Inclusive" giving you the opportunity to try our renowned gourmet diamonds award restaurants and enjoy the... More
September 19, 2018|
Response from Rodolfo G | Property representative |
Dear Saucyt75; Thank you for choosing Grand Velas as a set up for your next vacation. We recently open Grand Class as family friendly ambiance, in order to please families who wish to enjoy oceanfront top luxury suites. The... More
Conchy G
August 16, 2018|
AnswerShow all 6 answers
Response from Rodolfo G | Property representative |
Dear Conchy G; Warm greetings! Riviera Maya had been in a constant change due to different situations like global warming, pollution and Sargasso. As a hotel, we do a hard work to keep our beach clean and in the best... More
Room Tips
"I think all rooms come with great views. But if you are looking for ocean view, then Ambassador is the..."
1 week ago
Read review
"Stayed on the ZEN section but I should have stayed at the Grand Adult area with a view."
2 weeks ago
Read review
"Grand Class"
2 weeks ago
Read review
"Upper floor in the Grand Class so you can see Cozumel"
2 weeks ago
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing