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Grand Velas Riviera Maya

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2,776 Reviews from our TripAdvisor Community

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Showing 2,113: English reviews
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Chicago, Illinois
Reviewed yesterday NEW

We had an incredible experience at the Grand Velas! The room was immaculate, the service impeccable. Our attendants at the Ambassador pool, Angel and Marco, catered to our every need and managed our expectations at the same time. Can't wait to go back!

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Thank sstickle
Rye Brook, New York
Reviewed 2 days ago NEW

We just got back from our 2nd time at Grand Velas. The first time we went for buddies 40th birthday with a bunch of couples. We loved it so much we thought it would be a great place to bring the kids. We went with another family this time and it was even better. We had the best time. The...

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1Thank 209joshn
Erial, New Jersey
Reviewed 3 days ago NEW

This was our second trip to Grand Velas, Riviera May, and our first time staying in the "Grand Class Accommodations." We were not disappointed. We booked a King Suite - with a private plunge pool. We requested an upper floor and our request was honored. We were in room 3066, and had a beautiful Ocean Front View near the Grand...

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2Thank kathietower
White Plains, New York
Reviewed 3 days ago NEW

Grand Velas Riviera Maya is me and my family's happy place. You are so incredibly taken care of. Everybody there always has a smile on their face and it is legitimate. The rooms are huge and nice. The grounds are immaculate. There is always somebody cleaning something. From an easy check in to delicious food (not just for an all...

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1Thank Brian S
San Lorenzo
Reviewed 4 days ago NEW

Beautiful resort with spacious rooms and an amazing beachfront pool. Friendly & helpful staff who are always ready and willing to help you with anything. We felt welcomed from the moment we stepped onto the property when we were greeted by someone taking all our bags up and another person offering us a chilled drink.

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1Thank oli636
Wichita, Kansas
Reviewed 4 days ago NEW

My husband and I just came back from Playa del Carmen, where we stayed at the Grand Velas. This property was perfect for a couples trip, as we stayed in a building on their resort that was adults only...though there were other accommodations available if you are traveling with family. This resort is pricey, but the customer service was some...

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2Thank Jennifer H
Delta, Canada
Reviewed 5 days ago NEW

This resort has forever ruined all inclusive resorts for my husband and I. No other resort will be able to measure up to the incredibly high standards of the Grand Velas Riviera Maya! From the top notch service and friendliness of the staff, to the beautifully appointed suites, this resort went above and beyond our expectations. The dining options and...

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1Thank Leisa_Darry
A TripAdvisor Member
1 review
3 helpful votes
Reviewed 5 days ago NEWvia mobile

First travel to Cancun. Riviera Maya was beyond my expectations. Excellent staff. Food was great. Ready to go back and try a few restaurants we missed. The view was memorable. Can't say enough of how great the staff was at meeting our needs.

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3Thank A TripAdvisor Member
PHILA PA
Reviewed 5 days ago NEW

My first and certainly not last visit to Mexico. Took my wife on Valentines Day for a five night visit. I can't say enough positives about all our encounters with the Grand Velas staff. Hard working, professional in appearance and demeanor. Our concierge, Alan was a pleasure and greeted us every morning with a warm Ola. Occasional communication issues but...

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3Thank SPRINGTRAINING185
Buffalo, New York
Reviewed 5 days ago NEW

Excellent hotel. Excellent service. We are avid traveler and this is the first time I have stayed at an all inclusive resort that I would refer on to others to stay. I was impressed, and that is hard to do. Best

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Thank Matthew I

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $985 - $2,108 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com, Booking.com, Travelocity and Jetsetter so you can book your Grand Velas Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#2 Top resorts Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#6 Business Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
306 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have beautiful views.”
  • Very large balcony, with Lounge Bed, Table and Chairs and Club Chairs with ottomen
  • Beautiful large suite! Amazng views!
 of 5 bubbles kathietower, 24 Feb 2017 | Read review
“Grand Velas pool is only for 18 and above. The Ambassador section is more for families and the pool is expansive.”
 of 5 bubbles SPRINGTRAINING185, 22 Feb 2017 | Read review
“Ambassador seemed to be nicer than Zen - specifically the 4th floor of ambassador”
 of 5 bubbles 777shivanid, 21 Feb 2017 | Read review
“Zen room- huge, well-appointed, nice minibar/snacks, great turn-down service. need transport to beach- van usually waiting and if not waiting, attendant called and we never waited more than a minute. didn't bother us in the least. they don't want you walking on the 3/4 mile road to the beach”
 of 5 bubbles suzis189, 17 Feb 2017 | Read review
“We stayed in the Jungle section which was super nice. Just not beach front so they were less expensive!! The rooms were big & very, very nice. You had to take a short shuttle ride to the beach. Literally like 2 minutes & we never had to wait for the shuttle longer than 2 minutes. ”
 of 5 bubbles 752martil, 16 Feb 2017 | Read review
5 of 5