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Grand Velas Riviera Maya

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Grand Velas Riviera Maya
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2,843 Reviews from our TripAdvisor Community

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Showing 2,173: English reviews
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Goodyear, Arizona
Reviewed yesterday NEW

We had a wonderful stay at the property last week. This was our 2nd trip to the resort. We stayed in the Ambassador section, room 3038. Great pool and ocean view. The room was very large and easily accommodated 2 adults/1 infant including a play area and a crib for her. We had notified the resort of traveling with an...

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1Thank greenwell31
Reviewed 2 days ago NEW

Huge, beautiful room. Buffet breakfast was fantastic. Lot's of dining snack and drink options around the pools included in your stay. We stayed here for a wedding which was spectacular and included fireworks.

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3Thank Temaqueria
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank your traveling all the way to Riviera Maya to attend one of the most spectacular weddings held along our wide stretch of beach. We are pleased that you found the ceremony and reception gala to be to your great liking, as well as all the other amenities that Grand Velas provided you and your family during the entire visit....

Columbus, Ohio
Reviewed 2 days ago NEW

We were completely overwhelmed with the beauty of the Grand Velas. The resort is beautifully appointed in every detail; the grounds and landscaping, decor, cleanliness, and the creative design and decor. Our suite was large and accommodated our family of four perfectly. We stayed in the Zen section of the resort and needed to shuttle to the Ambassador section to...

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3Thank twilt2017
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

As director of Grand Velas, it was a pleasure reading your lovely review. I truly enjoyed the manner in which your family found their rhythm and experienced the most out of the entire vacation. Thank you for your seal of approval on our shuttle service. We realize the importance of expediency for each and every guest, as we have invested...

Minneapolis, Minnesota
Reviewed 2 days ago NEWvia mobile

This resort is absolutely gorgeous! Outstanding food! Impeccable service! Poolside shade with food and drinks served with a smile! Stunning views! There are 3 resorts. We stayed in the "middle" not adult only/reserve. Oceanview We would love to return with our family!

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2Thank easthamcapecod
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

It was our great pleasure to provide this "amazing" setting in which to hold your conference. I am glad that you made the time to indulge in a few of the luxuries that we happily have for our guests. You are absolutely correct in mentioning that we have three distinct areas in which to reside. The "middle" as you call...

Birmingham
Reviewed 3 days ago NEW

We stayed at the Grand Velas as part of a wedding party. None of the photos really do any justice to this place. It truly is unbelievable. At the end of the day, you get what you pay for. However, the real measure of a hotel is when something goes wrong. In my instance, I slipped and fell at the...

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3Thank DGP6
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

We couldn´t be happier knowing that your health is as great as can be after the incident you suffered in our pool area. We realize, first and foremost, that the safety and wellbeing of our guests are paramount to all else, and its always comforting to know that the staff that reacted to your situation had ample training beforehand. I...

North Houston, Texas
Reviewed 4 days ago NEW

the service was truly top notch...the hotel is clean and absolutely beautiful. The views are breathtaking. The food is also fantastic. I usually don't like to go all-inclusive because I'm a foody and usually find the food pretty sub par, but the food, wine, etc that is included is excellent. I was really impressed. This is by far the best...

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2Thank 250kld
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

It is our sincere pleasure to receive your seal of approval on our culinary tour. Especially with so much skepticism surrounding the all-inclusive concept in general, we are glad that you took a chance on our style and brand of cuisine. Each time that we have the challenge of converting a guest to the Grand Velas concept, we take much...

San Francisco, California
Reviewed 4 days ago NEW

The grand entrance of the property and the amazing staff of the Grand Velas will make you want to come back again and again!! The entire property was luxury and 5 stars all the way. The property grounds were so beautiful, and the beach had amazing views with powder soft beaches. The resort staff were all so nice. I can't...

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2Thank skwilson
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you so much, Mr. Wilson, for taking the time to express your wonderful views on your very recent vacation with us. I am glad that you mentioned our "grand entrance of the property." On driving past the front gates of numerous hotels from the airport, it is hard not to be impressed with the majestic entrance of Grand Velas....

Knoxville, Tennessee
Reviewed 4 days ago NEW

From the service, to the restaurants, to the beautiful accommodations...we couldn't have asked for a better 5 days. The ONLY thing I would've liked to see improve was the poolside/beachside service - many times we had to go to the bar to order because we waited too long for someone to come to us. We would go back in a...

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3Thank jessica_hudon
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Jessica, your wonderful comments, and observations are truly appreciated by my staff and I. To know that you couldn´t have asked for a better five days makes us proud of the fact that your vacation was excellent. I also must thank you for your insightful comment on the service at our beach/pools. You can be sure that I have already...

Andover, Minnesota
Reviewed 5 days ago NEW

Incredible service, food and location beyond compare! The staff is very obviously trained to offer hospitality unlike anything you will find anywhere else. Top-notch gourmet meals. The restaurants are awesome.

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2Thank JohneeM
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

John, I wish to thank you for pointing out just how hospitality orientated my staff is. The 1,400 young professionals that I am honored to work with take great pride in making a positive impression on you and all our valued guests at each and every opportunity. After all, the hotel industry is based on service and hospitality, and that...

North Carolina
Reviewed 5 days ago NEW

Beautiful facility! Exceptionally well maintained. AAAAA+ service! Fabulous restaurants with wide variety of food from which to choose. Highly recommend Grand Velas Riviera Maya! Hope to make this a yearly trip with friends and family.

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2Thank jsgh2017
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

We too hope that this first wonderful vacation experience becomes a yearly event for you and your loved ones in North Carolina. Our majestic facilities, gourmet dining and dedicated service all combine to create wonderful feelings of happiness just as you are expressing with your review. Thank you for selecting Grand Velas as your go-to resort for luxury vacations, and...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $977 - $2,155 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#1 Green Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our plunge poor never saw the sun and was too cold to enjoy. Don't pay extra for a room with a plunge pool, its an oversell.”
 of 5 bubbles twilt2017, 27 Mar 2017 | Read review
“All rooms face the Ocean. ”
 of 5 bubbles JohneeM, 24 Mar 2017 | Read review
“stay in ambassador if you have any kids”
 of 5 bubbles karalynk, 24 Mar 2017 | Read review
“Best views near the lobby but these can be loud too as they sit above the two bars”
 of 5 bubbles BayHead, 24 Mar 2017 | Read review
“I hightly recommend the Zen area for a quieter stay.”
 of 5 bubbles jerembarnes, 22 Mar 2017 | Read review
5 of 5