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    Grand Velas Riviera Maya

    Carretera Cancun Tulum Km. 62 | Riviera Maya, Quintana Roo, Playa del Carmen 77710, Mexico
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    Lowest prices for your stay
    2017-10-08 2017-10-09
    US$1,338
    US$932
    SAVE US$406
    US$985
    US$1,338
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    Overview
    • Excellent83%
    • Very good12%
    • Average3%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “sen lin” (200 reviews)
    “zen section” (148 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Grand Velas Riviera Maya
    Offers & Announcements: Package Deal
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    Rooms
    Oct 8Oct 9
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (3,221)
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    1 - 5 of 2,451 reviews

    Reviewed 4 days ago

    I have been to Mexico 10 times, and this was by far the best hotel, service, and presentation of food I have ever experienced. Check in was fast, the air conditioning in my room was able to go to 18 (most hotels block you at...More

    Review collected in partnership with this hotel
    1  Thank angelahT7037RG
    Response from DirectorGVRM1, Director General at Grand Velas Riviera MayaResponded 2 days ago

    Angela, it is very motivating for us to know that after such ample vacation experience in Mexico, you found this experience at Grand Velas to be the best overall. Much of the reason behind your great satisfaction stems from the young women and men that...More

    Hotel's Favourite
    Reviewed 29 May 2017

    What a gem I recently found in Riviera Maya, Mexico - an absolute perfection in all-inclusive world of resorts. Having seen all kinds or properties worldwide - this one left me speechless, with the most excellent customer service not found anywhere. From servers and waiters...More

    Review collected in partnership with this hotel
    12  Thank Nelchik
    Response from DirectorGVRM1, Director General at Grand Velas Riviera MayaResponded 1 June 2017

    I cannot thank you enough for taking your personal time in expressing not only your enthusiastic satisfaction but also the refined detailing of our service and product. Your descriptive observations cover quite a few areas, all of which we are very proud of. But a...More

    Reviewed 6 days ago

    Our planned vacation was unexpectedly extended due to Hurricane Irma, what a "Grand" place to be stranded Grand Class is an unbelievable experience, amazing and Ottoniel will attend personally to your every need from your dinner reservations to your spa appointments, he is there at...More

    1  Thank littlerOse0906
    Response from DirectorGVRM1, Director General at Grand Velas Riviera MayaResponded 5 days ago

    For us, it is a great pleasure to have the honor of hosting a distinguished guest such as yourself, especially when celebrating a special milestone event. And when having the opportunity to make any occasion truly exceptional, truly brings out the best in my staff...More

    Reviewed 1 week ago via mobile

    Staff were amazing at this resort. Everywhere you turn, they are there to assist you. Food is incredible. I did not have a bad meal. I cannot say enough about the staff at the ambassador pool. Alexander (best waiter at the pool) was there with...More

    Thank Codi T
    Response from DirectorGVRM1, Director General at Grand Velas Riviera MayaResponded 5 days ago

    Codi, it was our great pleasure to have had the opportunity to serve you during your business trip. Staff members such as Alexander and Manuel are two of our most highly regarded ambassadors of Grand Velas, and their focus on your happiness and comfort is...More

    Reviewed 1 week ago

    We live in NYC and Grand Velas is our home away from home, we have been there at least 11 times but this one was unique and extra special: everything was beyond perfection, all staff was very warm and candid, a few examples: Grand Class...More

    Review collected in partnership with this hotel
    1  Thank karla877
    Response from DirectorGVRM1, Director General at Grand Velas Riviera MayaResponded 5 days ago

    Karla, I cannot thank you enough for your unparalleled preference in Grand Velas and all the luxuries that it represents. Your vast experience with us has enabled you to not only make longtime friends, but it has also allowed you to delight yourself to the...More

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    Additional Information about Grand Velas Riviera Maya

    Address: Carretera Cancun Tulum Km. 62 | Riviera Maya, Quintana Roo, Playa del Carmen 77710, Mexico
    Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
    Price Range:US$748 - US$1,798 (Based on Average Rates for a Standard Room)
    Hotel Class: 5 star
    Number of rooms: 493
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersPlatinum level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Room Service
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Airport Transportation
    • Breakfast included
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$748 - US$1,798 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Top resorts Hotel in Playa del Carmen
    • #2 Green Hotel in Playa del Carmen
    • #3 Luxury Hotel in Playa del Carmen
    • #3 On the Beach Hotel in Playa del Carmen
    • #3 Spa Hotel in Playa del Carmen
    • #17 Romantic Hotel in Playa del Carmen
    • #23 Family Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 493
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire, Orbitz, Travelocity, Evoline ltd, TripOnline SA, Cancelon, getaroom.com and HotelsforEveryone so you can book your Grand Velas Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen ,
    • Grand Velas All Suites And Spa Resort, Riviera Maya ,
    • Grand Velas Hotel Riviera Maya ,
    • Grand Velas Riviera Maya Playa Del Carmen, Mexico
    Add Photo Photos
    Traveller (2527)
    Pool & Beach (753)
    Room & Suite (736)
    Dining (358)
    Hotel & Grounds (1493)
    Bathroom (30)
    Family and Play Areas (19)
    Business Centre & Event Rooms (18)
    Nearby
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    Ask a question
    Questions & Answers
    wildcatz
    3 September 2017|
    Answer
    Response from DirectorGVRM1 | Property representative |
    Hello Wildcatz; Thank you very much for your interest in Grand Velas. The inclusions of golf credit is valid at the Grand Coral Riviera Maya golf course and may not be combined with other golf promotions. Any unused... More
    0
    Votes
    wildcatz
    3 September 2017|
    AnswerShow all 6 answers
    Response from DirectorGVRM1 | Property representative |
    Hello Wildcatz; Greetings from Riviera Maya. The Grand Velas experience is by far the most unforgettable journey you will live. Staying at Zen or Ambassador ambiance does not excludes the adults to live the Grand Class... More
    0
    Votes
    kaydittmer
    23 August 2017|
    Answer
    Response from DirectorGVRM1 | Property representative |
    Hello Kaydittmer; With three magnificent ambiances, Grand Velas Riviera Maya features 539 luxury suites designed in harmony with the natural landscape. Indulge your senses in spectacular Riviera Maya suites that embody... More
    0
    Votes
    Room Tips
    "The room is bigger than I expected!!! You have a lot of space to spread out and enjoy 😊"
    Read review
    "In Grand Class choose a room near the elevator and concierge"
    Read review
    "The Zen room are less expensive and just a five minute shuttle to the pools and beach."
    Read review
    "Prefer the higher floor for the views"
    Read review
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