We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Grand Velas Riviera Maya

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Grand Velas Riviera Maya
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,759 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,100: English reviews
Seoul, South Korea
Reviewed yesterday NEW

all things - foods, services, pool, ocean, room quality, and everything we contact in GrandVelas - were really perfect! I love this resort and all members in resorts give us fantastical memory that we can not forget.

Review collected in partnership with this hotel
 Report
Helpful?
1Thank moosungk
Roseville, California
Reviewed yesterday NEWvia mobile

This vacation was wonderful thanks to the awesome room, excellent staff, and the amazing beach and pools. The room was modern with great amenities. The staff cleaned the room during the day and provided nightly turn down service. The staff is always very friendly and willing to do anything to make your stay a more pleasant one. Our concierge, Paola,...

 Report
Helpful?
2Thank Ziontific
Reviewed 2 days ago NEWvia mobile

It is worth every penny. We stayed here the first time back in 2008 and we enjoyed it. At that time it was very nice. Now, almost ten years later, it is much better. People are extremely friendly, food is espectacular. They have several really nice restaurants. Piaf is our favorite. They have several options for staying at the premise....

 Report
Helpful?
3Thank Gustavo d
Reviewed 3 days ago NEWvia mobile

My family has been at the Grand Velas for a week and are dreading our departure. Our time at the hotel has been fabulous from check-in to pool side service to the many restaurants and the Spa. The restaurants were first-rate, both in terms of food quality and variety. Tayde and Ignacio took care of us at the pool all...

 Report
Helpful?
3Thank Andy T
Chicago, Illinois
Reviewed 3 days ago NEW

We had very high expectations after reading reviews that Grand Velas was like an all-inclusive Four Seasons. Expectations met. Service was superb. Beautiful, elegant, peaceful 1) Food: Many nice resorts out there, but the dining really sets this place apart. All of our meals were good and we had several exceptional meals at speciality restaurants. We were there for five...

Review collected in partnership with this hotel
 Report
Helpful?
4Thank Suzi S
Cusseta, Alabama
Reviewed 3 days ago NEWvia mobile

I just got back from a 4 night stay at Grand Velas. I was there for a girls' trip and we had the time of our lives. The resort was beautiful and immaculately kept. Every meal we had was delicious and the service was impeccable. The attention to detail at this resort is impressive. Every server and wait staff person...

 Report
Helpful?
4Thank laura m
Nelson, Canada
Reviewed 3 days ago NEW

What can I saw that hasn't already been said!! This resort is 5+stars from start to finish. The service at the beach - amazing. Pedro and Miguel were awesome, very attentive catered to every need. Rosie our concierge was amazing. Anything we needed she was right there. The food - star quality, the rooms - wow! I would recommend this...

 Report
Helpful?
2Thank Dave B
Mexicali
Reviewed 4 days ago NEWvia mobile

This is my first experience at an all inclusive resort. This place has great gourmet restaurants, the rooms are big and confortable, the amenities top class. The people are service oriented, in general, it is all that you look for in a luxury all inclusive resort. The liquor included is top. The wines not so much, hut are good. If...

 Report
Helpful?
4Thank ANATGARCIA
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

We are truly honored that with your vast travel and leisure experience you selected Grand Velas for your first taste of all-inclusive vacationing. I am very glad that you felt that we are "all that you look for in a luxury resort," and please know that your 5-Rating is received with great honor. I thank you for sharing your advice...

Turks and Caicos
Reviewed 4 days ago NEW

Excellent stay, great food, superb service. Eye watering bill! Stayed at the Zen area. Had a ground floor room with a dipping pool - the kids loved it. Loved the fact that the mini bar was included as was room service. Room service took forever though. The Zen area is quite far from the beach and main pool though. Thats...

 Report
Helpful?
5Thank G T
Dallas, Texas
Reviewed 4 days ago NEW

This resort far exceeded by expectations! It was gorgeous, the rooms were huge & very nice. The food was really good & top shelf liquor was served. I had white wine also & there were several to choose from & the ones I chose were great! The spa was one of the best I have ever been to. You have...

Review collected in partnership with this hotel
 Report
Helpful?
3Thank Marti L
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

We are truly thrilled Marti to have generated such animated happiness on your recent vacation with us at Grand Velas. As you have now lived and felt our brand of all-inclusive firsthand, you can see why we were awarded 5 Diamond status by AAA. Apart from the high quality of products that we use, we also utilize a much-forgotten quality...

3,130 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2192)
Viewed
Family/Play Areas (11)
Viewed
Pool/Beach Area (508)
Viewed
Room/Suite (282)
Viewed
Hotel & Grounds (345)
Viewed
Dining (228)
Viewed
View from Room (96)
Viewed
Bathroom (27)
Viewed
Business Centre/Function Rooms (7)
Viewed
0:19
Videos (3)
Viewed
Other (685)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (748)
Viewed
Amabassador Suite #1 (54)
Viewed
Amabassador Suite #2 (44)
Viewed
Ambassador Pool (29)
Viewed
Amenities (121)
Viewed
Beach (33)
Viewed
Grand Class Pool (39)
Viewed
Grand Class Suite (118)
Viewed
Dining (96)
Viewed
The Hotel (111)
Viewed
Zen Pool (13)
Viewed
Zen Suite #1 (46)
Viewed
Zen Suite #2 (30)
Viewed
Zen Suite #3 (14)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (190)
Viewed
Hotel & Grounds (39)
Viewed
Pool/Beach Area (23)
Viewed
View from Room (5)
Viewed
Dining (10)
Viewed
Room/Suite (20)
Viewed
Business Centre/Function Rooms (11)
Viewed
Bathroom (3)
Viewed
Family/Play Areas (1)
Viewed
Other (78)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
11.1 km away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5,511 reviews
4.4 km away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#29 of 212 in Playa del Carmen
6,310 reviews
5.7 km away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#18 of 212 in Playa del Carmen
7,715 reviews
Show Prices
Show Prices
Show Prices
9.0 km away
Secrets Maroma Beach Riviera Cancun
13.9 km away
Occidental at  Xcaret Destination
Occidental at Xcaret Destinatio...
#70 of 212 in Playa del Carmen
11,228 reviews
11.3 km away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#5 of 11 in Playa Paraiso
4,613 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $979 - $1,986 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com, Priceline, Travelocity and Jetsetter so you can book your Grand Velas Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#2 Top resorts Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#6 Business Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
303 questions
Ask a question

See all questions (303)

Questions? Get answers from Grand Velas Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Zen room- huge, well-appointed, nice minibar/snacks, great turn-down service. need transport to beach- van usually waiting and if not waiting, attendant called and we never waited more than a minute. didn't bother us in the least. they don't want you walking on the 3/4 mile road to the beach”
 of 5 bubbles suzis189, 17 Feb 2017 | Read review
“We stayed in the Jungle section which was super nice. Just not beach front so they were less expensive!! The rooms were big & very, very nice. You had to take a short shuttle ride to the beach. Literally like 2 minutes & we never had to wait for the shuttle longer than 2 minutes. ”
 of 5 bubbles 752martil, 16 Feb 2017 | Read review
“Our Grand Class room had a large glass door that opened to a large deck with a small shallow pool. This was a wonderful place to have a cup of coffee and great the sunrise in the mornings.”
 of 5 bubbles Potabletraveler, 16 Feb 2017 | Read review
“Room location is a personal preference - do you want it quiet or more going on when at your room?”
 of 5 bubbles adamshapir0, 15 Feb 2017 | Read review
“Every view is ocean. Not a bad room from any floor.”
 of 5 bubbles emtpeep, 15 Feb 2017 | Read review
5 of 5