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Grand Velas Riviera Maya

3,417 reviews
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Traveller (2630)
Room & Suite (760)
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Overview
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“sen lin”(209 reviews)
“ambassador section”(208 reviews)
“cocina de autor”(161 reviews)
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Offers from Grand Velas Riviera Maya
Offers & Announcements: 🌼 Spring Offer 🌼
Rooms
Mar. 4Mar. 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,417)Write a Review
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2,102
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All reviewssen linambassador sectioncocina de autorzen sectionambassador poolwater journeygrand class poolbutler conciergeazul restaurantambassador suitesambassador classkids cluball inclusive resortplunge poolroom servicefour seasonsrooms are huge
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741 - 745 of 2,591 reviews
Reviewed 16 July 2016

Just got home from a great stay at the Grand Velas. My wife and I took our two daughters, age 18 & 21. This was one of the best family travel experiences we have had as a family. The quality of facilities, food, & service...More

3  Thank Hawgwild91
Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 18 July 2016

It was our great pleasure to provide you and your family with “one of the best fa​mily travel experiences” that you have had. We do put much emphasis on our culinary program, cleanliness of our facilities, and of course our professional and courteous service. I...More

Reviewed 16 July 2016

Special thanks to Exec. Chef Mario Lopez, and to chefs Connie and Humberto, Bistro. Our great appreciation and thanks to those two wonderful persons who took care of us in the Bistro: Gilbert and Myra; they always went the extra miles to make us feel...More

Review collected in partnership with this hotel
2  Thank Benny D
Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 18 July 2016

Benny, it is truly delightful to read that you were so impressed with our culinary venue Bistro that you went out of your way to recognize the creative efforts of the staff that cater​ to that area. And although we have eight dining options, Bistro...More

Reviewed 14 July 2016

Second time to this resort, my sister and I stayed previously about 4 years ago. The property is stunning, clean, and well appointed. Overall my experience with this resort was fantastic, but seeing as you're paying out the nose for this vacation, I have the...More

3  Thank srfrgrl
Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 18 July 2016

As director, I am delighted that you both could return after four years and that overall you found the resort to be fantastic. But I am sure that all those details that you came across could have been overcome or minimized with a more proactive...More

Reviewed 13 July 2016 via mobile

I cannot begin to tell you how incredible our vacation was at the Grand Velas Riviera Maya! The service and food were amazing, thank you waiters at Piaf and Lucca, and the beach service was perfect, thank you Pablo and David! Highly recommend staying in...More

1  Thank TLKRocks
Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 14 July 2016

On behalf of all my dedicated staff, I thank you very much for selecting Grand Velas for your family vacation setting. You warm words make us very proud of the advances that we have made in developing a service and product that truly rises above...More

Reviewed 12 July 2016 via mobile

Top notch service. Awesome staff especially Geraldo at the beach. He attended to our every need and was so friendly. Claudia was great too. My husband got hurt and she did all she could to make sure he was taken care of. Excellent food, drinks...More

2  Thank Terry R
Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 14 July 2016

Thank you very much, Terry, for taking a few moments to share the delight that you experienced during your incentive trip at Grand Velas. It's not just anybody that is selected to travel as a reward, and I am sure that your year was quite...More

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About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Airport Transportation
Breakfast included
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$741 - US$1,587 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Playa del Carmen
#3 Top resorts Hotel in Playa del Carmen
#4 On the Beach Hotel in Playa del Carmen
#4 Spa Hotel in Playa del Carmen
#5 Luxury Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$741 - US$1,587 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Playa del Carmen
#3 Top resorts Hotel in Playa del Carmen
#4 On the Beach Hotel in Playa del Carmen
#4 Spa Hotel in Playa del Carmen
#5 Luxury Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (2630)
Room & Suite (760)
Pool & Beach (757)
Dining (353)
Amenities (121)
Family and Play Areas (18)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
RussellSage
11 February 2018|
Answer
Response from DirectorGVRM1 | Property representative |
Dear Russell; Greetings from Mexico! As per your question we count with a Marina at the beach where you can find sailboats, catamaran, yachts, scuba and snorkeling tours, kayaks, etc. Feel free to contact our pre arrival... More
0
Votes
kayteekat315
11 February 2018|
Answer
Response from DirectorGVRM1 | Property representative |
Dear kayteekat315; Thank you for you interesting question, despite the fact that the Zika virus touched very minimally Mexico, it is important for us to share you the information and preventive measures, we invite our... More
0
Votes
kls98
10 February 2018|
AnswerShow all 4 answers
Response from DirectorGVRM1 | Property representative |
Hello kls98; Greetings from sunny Mexico, the resorts is prepared to receive visitor with a disability and/or special needs, we provide personalized attention, and in case of equipment we can always find the best way to... More
0
Votes
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Room Tips
"We loved the Zen section. Quiet and lush."
Read review
"Stay in the Ambassador suites- Zen is very nice but the views from the ambassador is worth the upgrade"
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"Zen rooms are a long walk and have stinky lagoons"
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"Ask for a room near the beach or if not then near the bus stop. THis hotel is HUGE!!"
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