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Grand Velas Riviera Maya

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Grand Velas Riviera Maya
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2,834 Reviews from our TripAdvisor Community

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Showing 2,166: English reviews
Boston, Massachusetts
Reviewed 22 June 2015

Very nice and relatively new resort. Plenty for families to do, no need to leave the resort property unless you are looking to do some sightseeing. The Grand Class section is all beachfront rooms and worth the extra money, but kids needs to be over 12 years old for a family to stay in that section. Only 2 items for...

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4Thank Brad781
Ottawa, Canada
Reviewed 22 June 2015 via mobile

When it comes to all inclusive, guests usually have to sacrifice SOMETHING. Maybe it's crowds, lineups for restaurants, poor food quality or selection, uncleanliness, too much noise etc. This was NOT the case at Grand Velas. We chose the ambassador section as we wanted direct access to the beach and large beautiful pool!! The resort is stunning and has all...

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6Thank Pameleova
Reviewed 21 June 2015

amazing white sand beaches and blue water. jog/run on the beach and see how far it will take you. the large endless pool is the most amazing sight. order a drink from the bar and enjoy it in the pool.

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3Thank Tumi T
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you Tumi for sharing your marvelous thoughts on our great beach and pool areas. The beach really does seem to continue on forever and after a sporting jog the refreshing feeling of our pools is just the remedy for fun and relaxation. Take care my friend and I hope to see you again exercising on the fine white sands...

Southlake, Texas
Reviewed 19 June 2015

Well I just read a review that is similar to my opinion. This place is nice looking no doubt and has a great spa, and if all you desire is a relaxing visit... this is your place! I loved the pools. My 1 year old son did as well. We were there during a storm last week so there was...

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11Thank Lori D
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much Lori for bringing your concerns to my attention. I apologize if we did not live up to your expectations on what you find important in a holiday. Each resort will of course offer different types of activities and attractions to their guests, although we do not consider ourselves to be a loud, activity based resort. I...

Reviewed 16 June 2015 via mobile

We splurged and decided to find the best all inclusive in Cancun. Brought 6 kids with my husband and I... Spent a ridiculous amount of money... So far it's a beautiful resort, well kept, nice spacious rooms, food is good. But... The spa is outrageous in cost and I can't even hang with my husband in the spa area as...

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17Thank Mosquires
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you for bringing your concerns to my attention and please accept my apology for not providing the amount of entertainment and activity that makes for you a successful vacation. At Grand Velas we truly wish to meet the needs of everyone´s taste and enjoyment and perhaps we still have some ways to go in order to provide the spectacular...

Marina del Rey, California
Reviewed 14 June 2015

We recently visited Playa del Carmen, Mexico and stayed at the Grand Velas Riviera Maya. I must say that not only was the hotel very impressive but the personnel was amazing. They made us feel (VIP) from the moment we made the reservation to the time we arrived at the hotel- from the bellboy to all front desk staff. I...

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1Thank OlgaD D
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you so much Olga for allowing us the privilege of providing you with our VIP status. We consider each and every guest of ours to be VIP and we do that as a recognition that you selected Grand Velas as your holiday destination. And persons such as Maribel your maid, all the way to Chef de la Vega understand...

Toronto, Canada
Reviewed 12 June 2015

This place is spectacular! From the greeting upon your arrival, to the second you walk through the resort. The people working on the resort are willing to help you with anything and provide extraordinary service. I feel this is key when going on a vacation especially when you are looking to relax. My personal favorite was the Zen pool and...

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3Thank Oksana S
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

It is always our pleasure to provide to guests such as yourself something distinctly different than the norm when vacationing all-inclusive. The personal touches that you spoke about are very characteristic of our service philosophy even to the point of anticipating any certain needs. Thank you for pointing out the high end feeling and ambience of our bar/lounge Koi. Our...

Pittsburgh, Pennsylvania
Reviewed 12 June 2015

We stayed at the Grand Velas Riviera Maya for our honeymoon and could not have asked for a better experience! The accommodations were absolutely beautiful, the staff were friendly and always willing to help, and the food was incredible. I think we're still having withdrawal symptoms from not spending our days at the gorgeous pool and our nights taste testing...

Review collected in partnership with this hotel
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1Thank diana926
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Congratulations Diana on your recent marriage. To have eclipsed your expectations on every aspect is our goal and especially so for such a special occasion. It is our sincere hope that you and your husband can return sometime soon to continue to revel in the luxury and pampering that was your celebratory setting. Take care and all the best for...

Atlanta
Reviewed 12 June 2015

I am going to cut to the chase, your expectation will be exceeded. The restaurant were world class, the pools were plain amazing, the rooms were exquisite, and worth every penny. Last but certainly not least, the Spa was the best experience...a must!!!!

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3Thank mmb535
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for your very solid recommendation of Grand Velas. I am very pleased that your vacation with us had such a positive impact on your holiday perceptions. Please know that we will continue to provide the best product and service possible for our valued guests and ensure that each one´s investment is well “worth every penny” and...

College Station, Texas, United States
Reviewed 8 June 2015

We spent the last 4 days at the GV and had a superb experience...again! We were also there last year. This year we tried to find a different resort to explore that would be at the same level as the GV with the amenities we were looking for. After our own research, and a travel agent's research, we decided our...

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8Thank KimPaulKai
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

I truly appreciate that between yourselves and your travel agent you studied the region in search for the best option for an outstanding experience and it pleases me to no end that your findings brought you back to Grand Velas. We are constantly looking to maintain and improve our product and service and your kind observations reiterate that goal. And...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $981 - $2,303 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#1 Green Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
317 questions
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Questions? Get answers from Grand Velas Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms face the Ocean. ”
 of 5 bubbles JohneeM, 24 Mar 2017 | Read review
“stay in ambassador if you have any kids”
 of 5 bubbles karalynk, 24 Mar 2017 | Read review
“Best views near the lobby but these can be loud too as they sit above the two bars”
 of 5 bubbles BayHead, 24 Mar 2017 | Read review
“I hightly recommend the Zen area for a quieter stay.”
 of 5 bubbles jerembarnes, 22 Mar 2017 | Read review
“The Ambassador is for kids, Grand Classe is for adults only”
 of 5 bubbles 970yvonner, 21 Mar 2017 | Read review
5 of 5