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Banyan Tree Mayakoba

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1,769 Reviews from our TripAdvisor Community

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Showing 1,514: English reviews
Surrey
Reviewed yesterday NEW

Up until now we have loved the Banyan Tree brand, having stayed in several other resorts, so Mayakoba appeared to be the perfect choice for us. We arrived at the resort after a 3 week tour of Mexico travelling from North to South and feeling overwhelmed by our experience, having sampled some of the best cuisine we've ever eaten at...

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Helpful?
Thank HRawson
Salt Lake City, Utah
Reviewed 3 days ago NEW

We just returned from a four day visit to Banyan Tree and it ranks among our top hotels ever. Upon arriving and driving through the secluded natural grounds to the entrance, you immediately feel yourself being removed from civilization, taken to pure relaxation and peace. We were greeted immediately upon arrival and offered a cool towel and refreshing juice, and...

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Thank bethnbooks
Danbury, Connecticut
Reviewed 3 days ago NEW

Absolutely one of the best hotels we have ever stayed in. The Serenity Pool Villa was out of this world, huge interior room space, an additional detached glass enclosed pavilion with tv, minibar, coffee, etc, and a heated pool and whirlpool that was fabulous. In addition to the massive interior, you get a large exterior patio/yard with complete privacy. One...

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Thank wolfgirl61
New York City, New York
Reviewed 6 days ago NEW

We absolutely loved staying here. From the moment we arrived we were greeted by Mauricio Garcia who was the best of many wonderful employees. He helped us with all of our needs and followed up every detail. Our room was beyond wonderful, with its own private heated pool and hot tub, so much so that we barely wanted to leave...

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Thank roy g
New York City, New York
Reviewed 1 week ago

Stayed 3 nights after the PGA event a few week ago. The villas, main hotel and restaurants, the beach club/pool, golf course...all amazing. Splurge for the villa with private pool as it's so worth it for couples. Restaurants were great, but pricey. But, if $$$ is your main concern, you shouldn't be staying here. If not, well worth it.

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1Thank Murf9999
Crystal Lake, Illinois
Reviewed 1 week ago via mobile

Beautiful, relaxing and excellent private villas with well kept natural landscaping giving a feeling of seclusion. Staff was very friendly and accommodating, maybe a little over the top. Easy to get around on their staff driven carts. Food was excellent.

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Thank Tom P
Fredericksburg, Virginia
Reviewed 1 week ago

Customer Service Outstanding! A santuary within a major city. The resort was 15 minutes by cab to excellent restaurants, dancing and shopping. The beach on the property was wonderful. A great family vacation for all ages.

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Thank boomer7782
New York City, New York
Reviewed 1 week ago

My wife and I visited Banyan Tree Mayakoba around Thanksgiving and strongly recommend it. We both needed a vacation badly and this resort delivered on all our hopes. The word that comes to mind is "serene" – everything was so comfortable, from the villas to the restaurants to the beach. And the whole staff could not have been more gracious and...

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Thank ABinNYC
Laguna Beach, California
Reviewed 1 week ago

Everything is perfect there. Breakfast is a pure moment of happiness, quite, food is excellent, service perfect, pools are large enough, service again great, food excellent, super quiet, calm and cosy.

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Helpful?
Thank vince284
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear guest, Thank you so much for sharing your positive experience. We are very happy that your days here with us were super quiet, calm and cozy. Hopefully you will be visiting us again in the future and it will be our pleasure to create another amazing stay for you here at Banyan Tree Mayakoba. Kind Regards, Peter Hechler General...

Soltstr 38
Reviewed 1 week ago

We enjoyed the hotel and its facilities very much. The staff is very friendly, helpful and nice. The rooms are clean and of high standard. We did not like the dark light of the bathroom. The food is excellent in all restaurants. Breakfast opulent Beach nice but a little bit small. Golf course very well maintained and great to play....

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Helpful?
Thank 651manfredp
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Guest, Thank you for your wonderful comments and sharing them on TripAdvisor. We are delighted that you enjoyed the comfort of your villa and the experience of our restaurants. We hope to be able to welcome you back in the future. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 118 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Inspired by the interior courtyards of houses in the Far East, each villa is discreetly built to blend with the landscape, integrating the interiors and their idyllic surroundings. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility. ... more   less 

Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $722 - $2,394 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#3 Spa Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#7 Business Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Banyan Tree Mayakoba staff and other travellers.
51 questions
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Questions? Get answers from Banyan Tree Mayakoba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in Villa 525 but would not recommend to sun lovers as it's in the shade for the majority of the day.”
 of 5 bubbles HRawson, 9 Dec 2016 | Read review
“we had Room 406, which was very close to the lobby, which we found convenient. However, it is a distance from the beach.”
  • In-villa BBQ
  • In-villa BBQ
 of 5 bubbles bethnbooks, 7 Dec 2016 | Read review
“Serenity villas for a heated pool and more privacy”
 of 5 bubbles wolfgirl61, 7 Dec 2016 | Read review
“My villa was about as far away from everything as it could be...maybe ask for one a little closer.”
 of 5 bubbles Murf9999, 3 Dec 2016 | Read review
“We liked staying close to the main building (we were villa 405) for easy access to the magnificent breakfast”
 of 5 bubbles ABinNYC, 30 Nov 2016 | Read review
5 of 5
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