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Banyan Tree Mayakoba

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1,768 Reviews from our TripAdvisor Community

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Showing 1,513: English reviews
Bristol, United Kingdom
Reviewed 18 April 2014

A totally beautiful place with the highest level of service, staff and amenities. The sanctuary pool villa was sublime - being able to slide back bedroom glass doors and get straight into your own private pool was wonderful. The whole resort has a feeling of beauty, peace and tranquility. Attention to detail in every aspect of the stay was exceptional.

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Helpful?
2Thank Caroline I
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Ms. Caroline L.: Thank you very much for your kind comments and your recent visit to our sanctuary of the senses. We are happy to hear that you enjoyed the natural beauty and our surroundings and look forward to welcome you back soon. Warm regards Michael Näther Director of Operations

Malibu, California
Reviewed 17 April 2014

I had no expectations, no idea what to expect. From the moment you arrive at this magical place and its marvelous staff welcomes you, you know you are in for a real treat. All villas, all with their own pool. The architecture, the natural surroundings, the privacy....spectacular. The pool on the ocean is beautiful, the staff meticulous and attendant to...

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Helpful?
Thank Murphysjsr
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Guest: We are very happy that you enjoyed your recent stay with us. Thank you for your wonderful comments, especially about our staff. We have passed on your posting to Roger, who was extremely happy about your posting. Hoping to welcome you back soon, we all send you our warmest regards, Michael Näther Director of Operations

Reviewed 16 April 2014

Banyan Tree Mayakoba is a beautiful resort in a beautiful setting. The food is fantastic, the beach is gorgeous (although not really suited for swimming - but that's not my thing anyway), and the service was above par with every interaction. All of these things are great reasons to visit Banyan Tree Mayakoba but the privacy of the villas is...

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Helpful?
1Thank CardinalCouple
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Guests: Thank you for your wonderful comments. We are very happy to hear that you enjoyed the peace, the privacy and service at our Resort. I hope we will be able to welcome you back soon and then you should also see significant improvements with our beach, even though swimming in the ocean might not you priority. Thank you...

Barnsley, United Kingdom
Reviewed 13 April 2014

We have stayed in many many top resorts like Jumby bay, Sandy lane Barbados but nothing compares to this place. The service is brilliant and the villas although showing their age in some parts are amazing . The food was excellent but I would prefer if they had a daily special at lunchtime at the beach club as the food...

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Helpful?
Thank mbetts
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Mrs. & Mr. Betts, Thank you very much for your kind posting on Tripadvisor. It was a great pleasure meeting and having you at our resort and we are looking forward to your next visit. Warm regards, Michael Näther Director of Operations

Dallas, Texas
Reviewed 7 April 2014

This place is beyond words... We spent 3 nights here and had an amazing time. We had the luxury pool villa and it was the perfect romantic setting for my husband and I. The service and treatment from the staff is superb. Everyone is very friendly and always cater to your every need. They have a very good variety of...

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Thank anaimq4
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear guest, Thank you for your wonderful comments. We are very happy to hear that you enjoyed our beautiful natural surroundings as well as the service and the food provided in our restaurants. Looking forward to be welcoming you back, we send you our warmest regards Michael Näther Director of Operations

Denver, Colorado
Reviewed 7 April 2014

The service at Banyan Tree Maykoba is of the highest caliber - 5 stars easily. The rooms are incredible - 5 stars. The property is gorgeous - 5 stars. The beach is pretty awful compared to what we experienced further south in Tulum - 2.5 to 3 stars max for the beach. This may be a temporary thing, but basically...

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Helpful?
3Thank Sarah S
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Ms. Sarah S., Thank you for your outstanding review of our facilities and services. We are happy that you enjoyed your stay. It is with our regret that you did not find the beach as large and nice as expected; we are currently working on significant improvements, which should be completed soon. Hoping to then have you back at...

Reviewed 7 April 2014

We just finished a week long stay. This resort is unparalleled by any other that we have been to (and we have been to a lot of places). The facilities, service, and restaurants are all incredible. The resort is pristine and incredibly well maintained. We were there with our three children and the staff were great with them too. We...

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Helpful?
Thank Brett B
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Mr. Brett B., Thank you very much for your wonderful comments. We are very happy to hear that you and your family truly enjoyed your stay at Banyan Tree Mayakoba and sincerely look forward to your next visit. Warm regards Michael Näther Director of Operations

New Haven, Connecticut
Reviewed 6 April 2014

We just returned from our third stay in the Banyan Tree and had a very relaxing 6 days. This time we had a luxury pool villa, the two previous years we had villas with and extra inside sitting area. We were very pleased with this type of villa. It had two outside sitting arrangements, which gave us more variety, and...

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1Thank CT1230
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear guest, Thank you for your Comments on Tripadvisor and your ongoing loyalty. We are glad to hear that you also enjoyed your most recent stay and would like to thank you for mentioning some more details where we can further improve. Looking forward to your fourth visit, Warm regards Michael Näther Director of Operations

London, United Kingdom
Reviewed 5 April 2014

We've spent 1 week between Banyan Tree and Rosewood Mayakoba recently and it was just the perfect way to do. It was Spring Holidays in the US so both places were full of kids which was sometimes annoying specially in the restaurants we were very disappointed that they don't have area just for kids of families so doesn't matter where...

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2Thank Morumbi
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear guest, Thank you very much for your posting on Tripadvisor. Your positive comments about our staff are very encouraging and motivating. We also appreciate that you mention those areas that need more attention in order to improve. We will address these points in our restaurants and the Spa and thank you for helping to raise our awareness in order...

Virginia
Reviewed 4 April 2014

Overall this is an amazing place. But it is expensive. At no point will you think that you are getting a deal but you will get the service you would expect. You can probably get a better deal somewhere else but I doubt you will find a place that is higher quality. The resort was at capacity while we were...

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2Thank jso4c
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear guest, Thank you for your wonderful and detailed Comments. We are very happy to hear that you enjoyed the stay at our resort, and took the time to outline your overall impressions. Looking forward to seeing you again at Banyan Tree Mayakoba, Warm regards Michael Näther Director of Operations

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 118 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Inspired by the interior courtyards of houses in the Far East, each villa is discreetly built to blend with the landscape, integrating the interiors and their idyllic surroundings. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility. ... more   less 

Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $721 - $2,403 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#3 Luxury Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#7 Business Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Banyan Tree Mayakoba staff and other travellers.
49 questions
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over a year ago
Houston, TX
over a year ago
West Hartford, Connecticut
1 month ago
1 month ago

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Questions? Get answers from Banyan Tree Mayakoba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had Room 406, which was very close to the lobby, which we found convenient. However, it is a distance from the beach.”
  • In-villa BBQ
  • In-villa BBQ
 of 5 bubbles bethnbooks, 7 Dec 2016 | Read review
“Serenity villas for a heated pool and more privacy”
 of 5 bubbles wolfgirl61, 7 Dec 2016 | Read review
“My villa was about as far away from everything as it could be...maybe ask for one a little closer.”
 of 5 bubbles Murf9999, 3 Dec 2016 | Read review
“We liked staying close to the main building (we were villa 405) for easy access to the magnificent breakfast”
 of 5 bubbles ABinNYC, 30 Nov 2016 | Read review
“Serenity pool villa is very nice”
 of 5 bubbles 651manfredp, 30 Nov 2016 | Read review
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