Residences El Faro

Residences El Faro

1a Avenida y Calle 10 Norte, Playa del Carmen 77710 Mexico
Traveller (391)
Room & Suite (251)
Pool & Beach (120)

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About

4.0
#10 of 122 apartments in Playa del Carmen
4.8 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Our beautiful exclusive condominium property is nestled in the heart of downtown Playa del Carmen, and perfectly situated right on the beach. Our 65 suites have a fully equipped kitchen, dining and living room area. The complex is comprised of three buildings, Reef, Coral and Surf, with one, two and three bedroom suites. These individually owned condominiums are spacious and each offers its own distinct style. Owners and guests enjoy our expansive pool, or basking in the sun on our beach front lounge chairs. Enjoy the view from your balcony; the impressive colours of the Caribbean Sea.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Beach
Diving
Kids pool
Massage
Concierge
Secured parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Self-serve laundry
Room features
Air conditioning
Additional bathroom
Private balcony
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Kitchenware
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Ocean View
Great View
Languages Spoken
English, French, Spanish

Location

1a Avenida y Calle 10 Norte, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Cancun Airport
50.1 km
See all flights
Aerodromo de Playa Del Carmen
522Reviews53Q+A100Room tips
Traveller rating
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  • 41
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Detailed Reviews
Danuta Dume wrote a review Jul 2020
Arkansas
5.0 of 5 bubbles
We love El Faro. It is the greatest location in Playa, it is right on the beach, it has the best pool, it is close to all of the best restaurants, and we love to take advantage the on site massage, as well.

On our most recent trip we had great service from Roger Rivera, from Caribbean Beach Properties. Roger made sure that our dipping pool was operating optimally, and that we had bottled water, towels and cleaning service as needed.

We will be returning again.
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Date of stay: July 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: You can't go wrong with any of the VRBO rooms for rent at El Faro
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Suzanne M wrote a review Jan 2020
Gatineau, Quebec, Canada
4.0 of 5 bubbles
We were in unit Reef 204 for 3 weeks. Had a lovely time. The unit is fairly up to date. The bed covers could use some updating and the kitchen cupboards need fixing. The balcony is wide and always in the shade so very comfortable.
The grounds are impeccable, the pool is large and overlooking the ocean, the beach in front is very nice and easy to swim in the ocean. No weeds when we were there, security is adequate. The unit was very comfortable, they provide drinking water which is great. The housekeeping was very good.
cons:
this unit is advertized for 6 persons. We were 2 couples and were very disappointed to find the bed in the 2nd bedroom very small, (they say full size but more like a three quarter bed) adequate for 1 adult or 2 children but certainly not 2 adults. The same with the futon in the living room. Also the 2nd bedroom has no window to the outside (just the hallway at the back which is facing a brick wall). If we would have known that we would have looked for a unit that is more adequate for 2 couples. Another issue was the music from the bars until 4 in the morning but if you kept the door closed with the A/C on it was pretty good.
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Date of stay: January 2020
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: This place would be great for a family, would not recommend for 2 couples unless they change the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aristi H, General Manager at Residences El Faro
Responded Jan 30, 2020
Thank you for your review on Tripadvisor, it is detailed and your comments will be passed along to the folks at Rentals Your Way so that they may review how they market Reef 204. We are pleased you found the grounds impeccable, we do our best to make sure the common areas, including reception and security staff do their part to enhance your holiday experience. We wish you well in your future travels and hope you come stay with us again, each condominium is different in layout so you can find something to better suit your needs.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vipse_77 wrote a review Mar 2020
Toronto, Canada
5.0 of 5 bubbles
This complex is awesome in so many ways! Location, friendly staff, impeccable grounds/pool area, sun beds available any time, security to keep unwanted people off the property as its located directly on the beach.
We stayed in unit 405 - 3 bedrooms 3 bath. Everything was as advertised. The view was awesome and everyday we loved sitting there listening to the sea below us. The unit was beautiful and clean. Only thing we'd change is that at least one of the bedrooms would have a bigger bed as we found it a little small. And having a Smart TV would have been great as we could have had access to Netflix etc. Other than that perfection! We will definitely stay at El Faro on our next trip to Playa.
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Date of stay: March 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aristi Hatzievagelou, General Manager at Residences El Faro
Responded Mar 30, 2020
Thank you for your review on Tripadvisor, you described us perfectly, we do believe we are the best location in town, and it pleases us that you enjoyed your holiday. We will pass along your comments to the property manager of that condominium regarding the bedding and Smart tv. We wish you well in your future travels and hope to have you stay with us again.
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Rosie wrote a review Jan 2020
5.0 of 5 bubbles
We stayed in Surf 405 for a week and had a great time! This unit has a great private view of the beach and huge pool area. There are actually 3 entrances to the huge veranda. It's great to have 3 bathrooms for the 3 bedrooms, and one bath is actually a "Jack and Jill" bathroom with access from the common area. The master bath is huge. All rooms have plenty of closets and storage space. Housekeeping services were excellent, and the 24 hour security was first class. Roger Rivera with Caribbean Beach Properties was very responsive and made our stay very comfortable. We highly recommend this unit at El Faro!
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Date of stay: January 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: perfect 4th floor location close to 5th Avenue
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aristi H, General Manager at Residences El Faro
Responded Jan 23, 2020
Thank you for your review on Tripadvisor, it pleases us greatly to know you enjoyed your stay in Surf 405, the folks at CBP make a great effort to take care of their guests and that is exactly what Roger does. We hope you come back and stay with us again.
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SGG wrote a review Feb 2020
West Kelowna, Canada
5.0 of 5 bubbles
We were 2 couples staying in reef 403 at the Residences El Faro. A beautiful top floor unit with 2 bedrooms, 2 bathrooms, great sun deck and huge rooftop deck with loungers, plunge pool and washroom. The owner Mike and property manager Roger were excellent to deal with. This is a very well appointed condo. We cooked many of our meals here and it was nice to have a grill on the deck and top quality appliances to cook with. Walmart and Mega grocery stores are just a 10 min. walk. Centrally located 1 block to 5th ave.and many great restaurants. This is a well looked after complex on a beautiful sandy beach and I highly recommend staying in reef 403.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aristi H, General Manager at Residences El Faro
Responded Feb 10, 2020
Thank you for your review on Tripadvisor, it pleases us greatly to know you enjoyed your stay. We are going to pass along your comments to the owner and concierge for that condominium, it is important for them to know they are doing a great job with the unit and with taking care of guests. We believe our property is well maintained and are pleased you felt that way as well. We wish you well in your future travels and hope you come back and stay with us at Residences El Faro.
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Henricks24 wrote a review Mar 2022
1.0 of 5 bubbles
Have stayed there many times and been nothing but happy! This time was horrible ! First night we had to leave doors open to air out unit thinking it was a musty smell or sewer gas we slept outside and in the other bedroom in a twin bed. We went and bought air freshners which did no good. This particular unit had major toxic smell which was found by us after searching for the smell to be coming from master bedroom namely the bed which had been urine and feces stained and never really cleaned up but rather covered up leaving a strong toxic odor enough to burn your eyes and throat when we closed up the room to try to keep smell contained. Not sure what exactly happened in that unit but it was good! I will spare you all the picutres of the mattress when we uncovered it!

All our clothes needed to be washed as they absorbed the smell as well. We were not offered a new unit when we said we could not stay in this but rather were told they would come steam clean the mattress for us - totally unacceptable! Then their cleaners did not even show so they brought in a mattress from another unit to replace it (not sure how that happened when they did not have a unit to move us to). After receiving a new mattress still odors and were coming from the blinds and air unit in room just not as strong and it never went away. They came back to clean the blinds and again to clean filter in air unit, not replace it and next day had to come back to charge it as it still blew warm air only but could never totally get the smell coming from it to go away nor fix the blower on it as it was either on off or hi not matter what we set it at. Sinks, showers and drains all had issues, out of 3 bath sinks only one worked enough to get water out of it to brush your teeth, showers did not drain and 2nd bath shower did not even spray water and to top it off after cleaning drains we had gnats in master bath every morning. We tried to contact them on day two of our stay after the first night and it took until day 3 for them to respond.

Property Manager Dream Zone Travel, Silvia, whom never came to us but rather waited for us to go to her about continued issues seemed to be annoyed and inconvenienced that we were still complaining. So We slept in twin beds in the front bedroom for the first 5 nights and my husband alone moved back to the master king bed after the air unit started cooling but still complained of a stench in room and he uses a cpap so he was getting filtered air on top of it, me i chose to stay in twin bedroom as my allergies/sinus issues could not handle it in master bedroom. 5 of the 10 day stay was dealing with staff in and out of unit at their convenience not ours to make this unit manageable to stay in as they offered us no other options and we could not find rooms available at other resorts we checked into, so we were stuck making the best of it! Definitely wont forget this last trip!
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Date of stay: February 2022
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Room Tip: Dream Zone Travel Property Reef 206 - Do not rent!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eddie Edmondson wrote a review Jan 2020
5.0 of 5 bubbles
El Faro is centrally located in Playa del Carmen, close to all the action if you want it but far enough away to be fairly quiet. It's also right on the beach with easy access and great views, plus the pool is centrally located and well-appointed. Balcony was great place to sit and have same views as from the pool area. Nice to have AC too. Staff are very friendly and helpful. Got a semi-hotel experience with maid service every other day, which we hadn't expected. Rental agent, Roger Rivera and Caribbean Beach Properties, were good to work with: booking was easy online, they sent all the needed info, their recommended transfer company worked smoothly. Roger was helpful when we couldn't figure out how to work the TV and cable; sent a colleague right over who walked us through it.
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Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aristi H, General Manager at Residences El Faro
Responded Jan 30, 2020
Thank you for your review on Tripadvisor, wonderful place indeed and what a wonderful review. What you described is what we want all guests to feel, just enjoying a lovely holiday experience. We will pass along your comments to Roger at CBP, he receives many good reviews and indeed does a fine job for them. We wish you well in your future travels and hope you come back and stay with us again.
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Brenda S wrote a review Jan 2020
5.0 of 5 bubbles
We stayed for a month in this apartment and loved it. It is well laid out, has a great view and is quieter than some of the apartments closer to the pub. We had trouble with the door latch to the balcony and Roger the maintenance guy was over in 15 min to fix it. He gave great service and was a big help for anything that came up. The location is just a block off 5th ave where there are hundreds of shops, restaurants and entertainment. My favorite thing to do was boogie board - right on our beach. It was great fun. The internet service was excellent, however there are not many English TV channels on the satellite system - but with Netflix on my computer, this was also a non issue.
The apartment had everything you need but could use a few more dishes to cook with. Specifically I would suggest a bigger frying pan and it needs a new can opener and a garlic press. I bought a potato peeler so that is taken care of. There was also a bit of a smell in the master bath from sewer gases but it was a non issue if you left the ceiling fan on.
This was our second time staying at El Faro and we would highly recommend this place for couples and families. They have the best pool as well!
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Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aristi H, General Manager at Residences El Faro
Responded Jan 16, 2020
Thank you very much for your review, we love knowing guests are enjoying their stay at Residences El Faro, and we will be sure to pass along your comments to Roger, who is the concierge for Rentals Your Way. He in turn will pass along your suggestions to the property maanger so that they may look into imiproving the amenities in the condominium. We wish you well in your future travels and we hope you come back again, third time is the charm!
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Paul P wrote a review May 2021
Philadelphia, Pennsylvania
5.0 of 5 bubbles
This is a two bedroom condo on the first floor. It was nice and clean and very convenient to the pool and beach. The kitchen was well stocked with plates, utensils, etc. The place is just as advertised on VRBO. The pool was truly outstanding.
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Date of stay: May 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aristi Hatzievagelou, General Manager at Residences El Faro
Responded May 11, 2021
Thank you for your review onTripadvisor, we are pleased to know you enjoyed our outstanding pool and the accomodations of Reef 105. We hope you come back and try out another one of the condominiums!
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Neil W wrote a review Jan 2020
Stittsville, Canada
4.0 of 5 bubbles
The location is excellent .. the staff and our concierge Roger were attentive to every request and made our stay very enjoyable.

The unit itself (Reef 204) lacked enough dishes and kitchen items like large bowl to be able to cook like at home. The second bedroom has a double bed which is way too small for 2 adults. The room could easily facilitate a second king sized bed. Their is no door or divider in the Master bedroom to separate the bedroom from the bathroom so if one person gets up .. everyone gets woken up.

Despite these minor issues the place is spotless and the grounds are beautiful.
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Date of stay: January 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Great location close to everything and steps from the beach.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aristi H, General Manager at Residences El Faro
Responded Jan 30, 2020
Thank you for your review on Tripadvisor and your comments regarding the condominium you reserved, we will pass it along to the property manager. We appreciate the feedback and love your comments about the grounds. Let's hope you come back and stay with us again, best wishes from all of us at Residences El Faro.
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Answer from Sam B
Denver, Colorado15 contributions16 helpful votes
HI, My apologies, I haven't checked trip advisor in a while. No, you do not need a negative covid test in order to check into the condo.
Michele E asked a question Jul 2021
Ohio29 contributions27 helpful votes
Where can you get a covid test?
Answer from Aristi H
Playa del Carmen, Mexico1 contribution33 helpful votes
There are several options for COVID testing including the pharmacy option mentioned by a reviewer, which is the least expensive choice. There are plenty of testing centers in the downtown area and companies who will come to the property and have you tested. When you come we can review all the options and see what works for you.
Beth S wrote a tip Apr 2024
Ontario, Canada9 contributions3 helpful votes
5.0 of 5 bubbles
"Book Coral 401, if not try to book any top floor unit with a private plunge pool or spa on the rooftop."
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Harry A wrote a tip Jan 2024
Long Island, New York107 contributions37 helpful votes
4.0 of 5 bubbles
"Stay in an apartment with a rooftop patio! Trust me it’s worth it"
Read full review
Neiliee wrote a tip Jan 2024
Long Island, New York62 contributions61 helpful votes
4.0 of 5 bubbles
"Would STILL recommend apartments with rooftop patios (see review)."
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randydavis63_rd wrote a tip Nov 2023
Wasilla3 contributions
2.0 of 5 bubbles
"Look at other u it’s not managed by VINEX "
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Beth S wrote a tip Mar 2023
Ontario, Canada9 contributions3 helpful votes
5.0 of 5 bubbles
"Stay in the Coral building; it faces the ocean. The top floors (rooms in the 400) have the best views, some have private penthouses."
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PRICE RANGE
C$811 - C$1,042 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
encanto el faro hotel playa del carmen
FORMERLY KNOWN AS
Encanto El Faro
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
65
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Residences El Faro - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Residences El Faro
Which popular attractions are close to Residences El Faro?
Nearby attractions include Quinta Avenida (0.1 km), Playacrawl (0.2 km), and L'Ambassade (0.2 km).
What are some of the property amenities at Residences El Faro?
Some of the more popular amenities offered include free wifi, a pool, and kids pool.
Which room amenities are available at Residences El Faro?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
Is parking available at Residences El Faro?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Residences El Faro?
Conveniently located restaurants include Po Thai Restaurant, Harry's Prime Steakhouse & Raw Bar, and Fusion Beach Bar Cuisine.
Are there opportunities to exercise at Residences El Faro?
Yes, guests have access to a pool during their stay.
Is Residences El Faro located near the city centre?
Yes, it is 0.6 km away from the centre of Playa del Carmen.
Which languages are spoken by the staff at Residences El Faro?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Residences El Faro?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (1.7 km) and Roan Experiences (2.0 km).
Does Residences El Faro have any great views?
Yes, guests often enjoy the ocean view available here.
Is Residences El Faro accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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