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Residences El Faro

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Residences El Faro
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386 Reviews from our TripAdvisor Community

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Showing 321: English reviews
Reviewed 4 December 2013 via mobile

This is a condo-hotel rental. Its location, room size, VIEW, property is AMAZING! You just can't beat being in the HEART of Playa! They are currently going through new management so the amenities are NONE...(as of right now) but once everything gets situated this will probably the best place to stay while in Playa!!!! The pool is unbeatable with its...

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Thank MnWandy
wichita
Reviewed 4 December 2013

We stayed here again for the second time this year using our membership, and everything seems to be perfect, beautiful place excellent service gorgeous views, seems to be some confusion over the last administrator but our Vacation club membership and the people that helped us are exactly what we were promised, Restaurant was closed when we were there but theres...

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Thank mauraf92
Mankato, Minnesota
Reviewed 30 November 2013

We stayed at El Faro for 7 nts and actually our 2BR 2BA condo was well appointed, and we didn't experience any major problems....but this place is having some troubles. It was evident when many guests arriving who booked through a tour company had no reservations. We talked to a couple who had $1000 in cash taken from their condo....

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3Thank Judy K
Vancouver, Canada
Reviewed 29 November 2013

I have stayed here and many other places in Playa Del Carmen. This is a excellent location! Safe and secure, walking distance to everything you need. I am extending my stay as i write. I have been VERY fortunate to rent my stays with the right people here and have had several great stays. Only the usual issues one has...

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1Thank TunaTravels
Morelia
Reviewed 27 November 2013

We have arrived (5 adults) and originally paid for a 3 bedroom condo with wifi access, but the room we have received had no internet and had a room with a storey bed. Finally they changed our room, but in the other room the tv in the main bedroom did not work, the owen in the kitchen did not work...

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1Thank Jolie40
Trevor C, Owner at Residences El Faro, responded to this review

We are sorry and disappointed that your stay was not up to your expectations. We are in a transition from the disastrous management of Encanto who left us with no reservations or accounting records. We had no choice but to cancel all reservations and reconstruct. We have several property managers employed by homeowners. We would be most interested in knowing...

Seattle, Washington
Reviewed 17 November 2013

We've stayed at El Faro twice; in October 2012 and 2013. We have thoroughly enjoyed each stay, have never been disappointed and can't wait to come back in 2014. Therefore, the reviews from dissatisfied customers are quite surprising. However, it appears those people rented and/or purchased time from Encanto directly, which from what I am reading, seems to be a...

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1Thank Terri N
Trevor C, Owner at Residences El Faro, responded to this review

Thank you for your kind words. We continue to battle the stigma left by Encanto as Administrator of the property. It is heartening to know the property and staff are appreciated by the majority of those who stay at El Faro.

Reviewed 10 October 2013 via mobile

I will never go to a resort again I love this place. Right on la Quinta. Bring extra cash since you're paying for all meals.. worth it. Going bk next yr in oct.. best month not so crowded. Last time we went we stayed at sandos resort all inclusive which was nice but experiencing the restaurants on 5th ave and...

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1Thank Leslie L
Boise, Idaho
Reviewed 7 October 2013

The location was great, awesome view of the ocean, however issues with management overshadowed anything positive. We booked through II for a three bedroom condo, when we arrived they sent us to a two bedroom condo which was not going to work. After talking to multiple people via phone (no management showed up in person) we finally got the housekeeper...

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3Thank Durtman
Villahermosa, Mexico
Reviewed 7 October 2013

Enjoyed the stay. Met some complaining guests. Overall thinking to come back again. It is really in the heart of all you want. Defenitely alive. The beach is ok, though on certain days we changed to some more remote beach, a 15 walk away. A great value.

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1Thank Apnea Alex B
Seattle
Reviewed 30 September 2013

I had booked the El Faro through their exclusive management company Encanto scheduled to arrive Nov 2013, In Late Sept 2013 I received a email that Encanto has been released and has resigned and that the El Faro Home Owners Assoc will not be honoring as many as 600 reservations booked by there exclusive management company. In addition they told...

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11Thank cedarcrest
Trevor C, Owner at Residences El Faro, responded to this review

Cedarcrest, thank you for your posting. The owners at El Faro Residences terminated Encanto in mid September for theft, fraud and mismanagement. Unfortunately we had no choice but to cancel all Encanto bookings due to unrecorded and unauthorized reservations. We simply had to start over. We informed all outside booking agencies who have worked diligently to rebook guests at El...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our beautiful exclusive condominium property is nestled in the heart of downtown Playa del Carmen, and perfectly situated right on the beach. Our 65 suites have a fully equipped kitchen, dining and living room area. The complex is comprised of three buildings, Reef, Coral and Surf, with one, two and three bedroom suites. These individually owned condominiums are spacious and each offers its own distinct style. Owners and guests enjoy our expansive pool, or basking in the sun on our beach front lounge chairs. Enjoy the view from your balcony; the impressive colours of the Caribbean Sea. ... more   less 

Additional Information about Residences El Faro

Address: 10th Street, Between 1st Avenue And the Beach | on the beach, Playa del Carmen 77710, Mexico (Formerly Encanto El Faro)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $312 - $550 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Residences El Faro 3.5*
Number of rooms: 65
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Also Known As:
Encanto El Faro Hotel Playa Del Carmen
Residences El Faro Riviera Maya/Playa Del Carmen, Mexico
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Questions & Answers

Here's what travellers have asked, with answers from Residences El Faro staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms in surf have view of sunrise”
 of 5 bubbles oilers99, 13 Mar 2017 | Read review
“Get your property management reps phone number. The front desk doesn't help as the condos are individually owned.”
 of 5 bubbles jamescN3066OO, 11 Mar 2017 | Read review
“I would choose a room on the reef side for less noise”
 of 5 bubbles michelleg57, 9 Mar 2017 | Read review
“Rooms nearest the front desk would appear to be noisy due to next door”
 of 5 bubbles mikecM4622JK, 30 Jan 2017 | Read review
“Book Ocean Front rooms, the other side will noisy from the street”
 of 5 bubbles yugithecat, 4 Jan 2017 | Read review
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