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Avenida Nte & Calle 28 Nte, Gonzalo Guerrero 1, Playa del Carmen 77720 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Package deal
Travelocity
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US$139
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Snaptravel
US$116
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Free cancellation until 22-01-09
Hotels.com
Expedia.comUS$174
eDreamsUS$240
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (1307)
Dining (211)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 20-11-10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Reef 28
Updated 20-11-10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#40 of 306 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Nestled between stunning beaches and Playa del Carmen's bustling 5th Avenue is the perfect place to indulge, celebrate and escape. Town, fun and beach all within your reach! Our cosmopolitan, adults-only hotel pampers you with luxurious suites, contemporary world-class cuisine, a sensuous spa, a high-energy rooftop bar with everything DJs, and must-have amenities for fun and fitness. Sophisticated yet authentic, located at the iconic 28 block, the hotel is the perfect choice for couples, singles, and friends. This charming property melts the best of luxury hospitality with the inviting warmth of traditional Mexican culture. Get in on all the perks with either an all-inclusive stay or a bed & breakfast stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Diving
Water sport equipment rentals
Airport transportation
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Poolside bar
Rooftop bar
Billiards
Table tennis
Tennis court offsite
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Dining area
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Minibar
Refrigerator
Flatscreen TV
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Trendy
Languages Spoken
English, Spanish
Hotel links
Special Offer:Package deal
1645Reviews110Q+A66Room tips
Traveller rating
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Popular mentions
Alan J wrote a review Sep. 22
Houston, Texas1 contribution
The staff is very professional, especially Israel Alvarez at the front desk. Courteous and a friendly spirit about him. The food is always delicious, whether for breakfast, the 5 star restaurants, and the Roof 28. Just the fact that you can see the Caribbean Sea. We have been to the Reef 28 a few times already. We just can't wait until we can come again to Playa del Carmen.
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Date of stay: October 2020Trip type: Travelled with friends
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Response from Lizeth Arratia, Otro at The Reef 28
Responded 2 days ago
Dear guest, Thank you for choosing The Reef 28 to spend your vacations and for sharing your review. We are delighted to know you had a great time enjoying our facilities. Furthermore, we appreciate you highlighting the attention provided by Israel. We hope to have the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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FarAway34721572495 wrote a review Jul. 2021
Logan, Utah3 contributions1 helpful vote
Hotel's Favourite
Absolutely loved it. Adults only and no beach front, but it was very calm and peaceful. Shuttles to their sister hotels with the beach front and all-inclusive still valid there was great. The food was wonderful and the staff very kind.
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Lizeth Arratia, Otro at The Reef 28
Responded Jul. 16, 2021
Dear guest, Thank you for choosing The Reef 28 to spend your recent vacations and for sharing your feedback. We are glad to know you had such a great time, that you would like to come back. We will be delighted to host your next vacations in Playa del Carmen. Kind regards, Lizeth Arratia Hospitality Manager
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Najha z wrote a review Sep. 19
1 contribution
Wanna leave my appreciation to the stuff in the breakfast, the rooftop,the lobby bar and the cachito bar , super friendly, fast and always there for us, we were a group of 10 people drinking and eating a lot and we never had to wait for too long and never had an empty glass, really good job 👏
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Date of stay: September 2021Trip type: Travelled with friends
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Response from Lizeth Arratia, Otro at The Reef 28
Responded 3 days ago
Dear guest, Thank you for choosing The Reef 28 to spend your vacations and for sharing your review. We are glad to know that you especially appreciated the attention provided by our staff. It will be truly a pleasure to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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elchmx wrote a review Sep. 18
2 contributions1 helpful vote
Spent two weeks there in a group of 10 friends. Special thanks go to Carlos, Rafael, Freddy and Ria at the Rooftop; Carla and Carlos at the breakfast; they were always smiling and very friendly. We really enjoyed our stay. Rooms are big, beds are comfy, food is good. Reception could be better, bad comunication and no information. Get a room at the quiet side of the street. Maybe there is no view but at least you can sleep if you want so. Use the beach at sister hotel Reef Playacar. The beach at Reef Coco Beach was not very nice.
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Date of stay: September 2021Trip type: Travelled with friends
1 Helpful vote
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Response from Lizeth Arratia, Otro at The Reef 28
Responded 3 days ago
Dear guest, Thank you for choosing The Reef 28 to spend your vacations and for the time you have taken in sharing your review. We are delighted to know you enjoyed your stay and we appreciate you highlighting the excellent service provided by the mentioned staff members. Likewise, we appreciate your observations regarding the aspects where we can improve. We hope to have the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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Ruba K wrote a review Sep. 15
Redwood City, California1 contribution
Stayed in the master suite for a week and enjoyed the amount of space, especially having 2 bathroom. The hotel is smaller than one of the typical resorts further out but has all that you need and is a short block of 5 Ave. which allowed for going out without having to take a taxi and trying out some different restaurants! The check in process was a bit slow, but the staff was great and very attentive--shout out to Adrian, Israel and Oswaldo for all your help. The rooftop bar and pool was where we spent most of our time while on site We were a pretty large group and wanted the food and drinks to keep flowing---Carlos got stuck with us and was super attentive---we didn't even have to ask for another round, he kept them coming. The spa was quite nice, only did the hydrotherapy circuit but it was still nice, would have liked the water in the hot tubs to be warmer but it was still great. The boutique right by the spa also had some really cute finds! Overall, I'd come back to this hotel. Food was good enough but the location/price/rooms and service made it all worth it.
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Date of stay: September 2021
Rooms
Service
Sleep Quality
Room Tip: Go for the master suite if you want a place to party.
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Response from Lizeth Arratia, Otro at The Reef 28
Responded 1 week ago
Dear guest, Thank you for choosing The Reef 28 to spend your vacations and for sharing your nice review. We are delighted to know you enjoyed your master suite, as well as the rest of the facilities. Likewise, we would like to thank you for highlighting the excellent attention provided by Adrian, Israel, Oswaldo and Carlos. We hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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PRICE RANGE
US$96 - US$216 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
120
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Frequently Asked Questions about The Reef 28
Which popular attractions are close to The Reef 28?
Nearby attractions include Coralina Daylight Club (0.2 km), Ambarte (0.3 km), and Guayaberas Dexorden (0.5 km).
What are some of the property amenities at The Reef 28?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at The Reef 28?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Reef 28?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Reef 28?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to The Reef 28?
Conveniently located restaurants include Mu. Burgerhouse 10 Av, Rockas Jamaican Kitchen, and Zitla Ceiba.
Are there opportunities to exercise at The Reef 28?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Reef 28 have an airport shuttle?
Yes, The Reef 28 offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Reef 28 located near the city centre?
Yes, it is 0.4 km away from the centre of Playa del Carmen.
Are any cleaning services offered at The Reef 28?
Yes, dry cleaning and laundry service are offered to guests.
Does The Reef 28 offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.