We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Fives Downtown Hotel & Residences, Curio Collection by Hilton

avatar-imageavatar-imageavatar-image
Traveller (1743)
Room & Suite (275)
Videos (2)

View prices for your travel dates

Hotel direct offer!Breakfast Included Offer
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#72 of 282 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
The Fives Downtown is the picture-perfect retreat for your AAA Four Diamond Caribbean escapade. With 133 spacious residence-style suites, this hotel reflects the beauty of contemporary Mexican high design and the Mayan Riviera charm. Our enchanting hotel has a particular way of making you enjoy our Sensory Hospitality in every detail, from our impeccable service and avant-garde facilities to the wide variety of activities and experiences it provides for every kind of guest. Delight your senses with the majestic view of its rooftop, simply the best of the city. Swim in its incredible infinity pools while enjoying the best mixology, or relax to the fullest and revitalize the body, mind, and spirit at our world-class spa. Enjoy the city's best breakfasts at Mercatto, with balanced dishes prepared with the region's freshest ingredients. Do you want to enjoy Mexican folklore. At Cantina El Tigre, you can savor more than 100 tequila and mezcal brands and the city's best tacos.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Snorkelling
Water sport equipment rentals
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary welcome drink
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Rooftop bar
Entertainment staff
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
24-hour front desk
Laundry service
Ironing service
Show more
Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Microwave
Flatscreen TV
Sofa bed
Complimentary toiletries
Dining area
Housekeeping
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Hair dryer
Show more
Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Value
City View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Breakfast Included Offer

Location

Avenida 10 Norte Calle 2, Playa del Carmen 77710 Mexico
Name/address in local language
The Fives Downtown Hotel & Residences, Curio Collection by Hilton
1,698Review147Q+A100Room tips
Traveller rating
  • 1,286
  • 190
  • 85
  • 59
  • 78
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Jonathan r wrote a review Apr 17
1 contribution
Went to the El Tigre in The Five Residences Hotel that I’m staying at and went during happy hour. Ricardo took my order and was very friendly. Good atmosphere. The hotel itself is very nice and very welcoming, would recommend to anyone that wants to stay in Playa De Carmen near 5th avenue.
Read more
Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Vacation212497 wrote a review Jun 2023
3 contributions3 helpful votes
Hotel's Favourite
Excelente Hotel de 5 estrellas! Service is outstanding! Facilities are extraordinary! Roof Top Pool/Restaurant/Cantina is delightful!!! The wrap-around infinity pool and views are breathtaking! Our two-bedroom suite was spacious with a huge balcony! There was an issue for a few days with only one elevator working, but we’re on vacation so had time to wait. Hats off to las Capitanas: Susana y Carla. And Susana Zapata was right away getting to fill up my large coffee cup. She was so helpful every day with our needs and also gave us guidance for shopping and restaurants. Extremely warm and makes us feel like family. Yo regresaré de nuevo!
Read more
Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Josmar López Rodríguez, Dueño at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded Jun 9, 2023
Dear Vacation212497, Thank you for your fantastic review. We are thrilled to hear that you had an excellent experience with us. It brings us joy to know that our service, facilities, and rooftop pool/restaurant/cantina exceeded your expectations. The breathtaking views from our infinity pool must have been truly memorable. We apologize for the inconvenience caused by the elevator issue, but we appreciate your understanding and patience. We will pass on your commendations to Susana and Carla. It is heartening to know that they provided you with exceptional service and made you feel like family. They will be delighted to hear about your kind words. We look forward to welcoming you back again in the future. Cordially, Management Team The Fives Downtown Hotel and Residences, Curio Collection by Hilton
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Howardto wrote a review Apr 12
Playa del Carmen, Mexico34 contributions26 helpful votes
The location was absolutely perfect. In the heart of playa but was not loud in the evening. Upon entering you think well it’s ok for a Hilton. But we soon realized that the service on check in was outstanding. Our suite was immaculate and comfortable. Great bed and quiet as could be to get your rest. The pool on the fourth floor is awesome with views that are unmatched because of the location. Christina in the pool area was friendly and informative. She’s a keeper😎. Overall if you are planning a trip check this place out.
Read more
Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
Nathalie J wrote a review Apr 11
3 contributions
Beautiful hotel. The rooms are very spacious. Love the configuration of the bathroom. The rooftop pool and restaurant are very nice. We had a dinner on one of the evening, Leticia was very courteous and friendly. She gave us some nice suggestion to go out. The waiter, Jose, gave us a very good service. We had a beautiful evening and the view is magnificent ! The only down point is that you have a small kitchen in the room but no plates, no ustensils and nothing to cook. So no use to have a kitchen.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Josmar López Rodríguez, Dueño at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 1 week ago
Dear Nathalie, Thank you for your kind review and feedback! We're delighted to hear that you enjoyed your stay, especially the spacious rooms, rooftop pool, and dining experience with Leticia and Jose. Your comments regarding the kitchen amenities are noted, and we appreciate your input. We hope to welcome you back for another beautiful evening with us soon! Cordially, Management Team The Fives Downtown Hotel and Residences, Curio Collection by Hilton
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Donnamc1234 wrote a review Mar 2024
Ottawa, Canada9 contributions17 helpful votes
My husband, son and I stayed at The Fives downtown Playa Del Carmen for a week. This hotel and service provided was beyond our expectations. A huge thank you to Otavio and Renzo who ensured our stay was perfect, starting with communication before our arrival and throughout our visit, and I had the privilege to meet both of them. Everyone we met were wonderful. All were very warm and welcoming, and efficient..this hotel is extremely well run. Our two bedroom suite was very large, with beautiful balconies, view of the ocean, perfect temperature control, included everything we needed, and cleaned every day. And the roof top was spectacular! Beautiful pools with breathtaking ocean views!! I can’t thank Otavio, Renzo and everyone enough for our perfect stay and look forward to returning. Donna
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Roof top pool is beautiful with great ocean view
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Josmar López Rodríguez, Dueño at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 1 week ago
Dear Donna, Thank you so much for your kind words! We're thrilled to hear that you had a wonderful stay with us and that our team, especially Otavio and Renzo, made your experience exceptional. We appreciate your compliments about our service and amenities. It would be our pleasure to welcome you back for another perfect stay in the future! Cordially, Management Team The Fives Downtown Hotel and Residences, Curio Collection by Hilton
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Randy J wrote a review Mar 2024
Erlanger, Kentucky145 contributions46 helpful votes
We stayed here for 2 nights before checking into The Fives Beach Hotel and Residences. The staff was very friendly, helpful and knowledgeable. Room was clean but a little run down and it did have the typical ocean mildew odor. Room was very spacious and had a view of the courtyard. I would definitely stay here again for the price point.
Read more
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Rooftop bar and pool was very nice!!! Complimentary Breakfast buffet was nice, but they did not...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Josmar López Rodríguez, Dueño at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 1 week ago
Dear Randy, Thank you for choosing us and sharing your feedback! We appreciate your compliments about our staff and convenient location. Your comments about the room are noted, and we will work to address them. We look forward to welcoming you back on your next visit! Cordially, Management Team The Fives Downtown Hotel and Residences, Curio Collection by Hilton
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
CruisinNana2015 wrote a review Mar 2024
Missouri194 contributions71 helpful votes
This is a small but very chic hotel. It is close to everything. The ferry to Cozumel is just a block away. The beach is on the next block. The mall is two block to the lift of the hotel. The bus to the airport is one block to the left. There are restaurants on every block. The staff is very friendly and helpful. Room was cleaned everyday.
Read more
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Josmar López Rodríguez, Dueño at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 1 week ago
Dear CruisinNana2015, Thank you for sharing your experience! We're glad you enjoyed our convenient location and friendly staff. We hope to welcome you back again soon! Cordially, Management Team The Fives Downtown Hotel and Residences, Curio Collection by Hilton
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Jose T wrote a review Mar 2024
1 contribution
Close to everything. Walked everywhere an be only took a taxi once. Granted, didn't leave the playa. Bus terminal next to parque de los fundadores about 4 minute walk. Do bring earplugs as these newer cement buildings can carry the noise. Leah, Diana, Israel were great at assisting me.
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Josmar López Rodríguez, Dueño at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 1 week ago
Dear Jose, Thank you for your wonderful review! We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon for another fantastic experience! Cordially, Management Team The Fives Downtown Hotel and Residences, Curio Collection by Hilton
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Heidi Z wrote a review Mar 2024
2 contributions1 helpful vote
We showed up after traveling all day and were ready to relax. We had reservations for dinner at Lola and tried to check in. They told us that the hotel was overbooked and that they had no room for us. There was a language barrier, which made it more challenging. After waiting, they sent us to The Fives Residences … with many promises that were not fulfilled. Terrible service, do not try and stay here.
Read more
Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: Avoid booking here
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Josmar López Rodríguez, Dueño at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 1 week ago
Dear Heidi, We sincerely apologize for the inconvenience you experienced upon arrival. This situation does not reflect our usual standards of service, and we deeply regret any disappointment caused. Your feedback is valuable, and we will address this matter internally to prevent future occurrences. If you are open to discussing this further, please feel free to contact us directly. Cordially, Management Team The Fives Downtown Hotel and Residences, Curio Collection by Hilton
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Stephanie V wrote a review Mar 2024
9 contributions3 helpful votes
+1
The staff at the 5’s downtown are by far the nicest and go above and beyond to make your stay as comfortable as possible. Special shoutout to the front desk managers; Renzo and Christina for making our week stay here memorable and welcoming. Dinner at Lola on the rooftop patio was romantic and with breathtaking setting while watching the sunset over the ocean. Thanks to the restaurant staff Adrian and Arturo for a beautiful evening and outstanding service. A highly recommended stay with outstanding staff. Thanks again to the staff at the fives for the memorable stay, see you soon. Mike and Steph
Read more
Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Josmar López Rodríguez, Dueño at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 4 weeks ago
Dear Mike and Steph, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and that our team, especially Renzo, Christina, Adrian, and Arturo, contributed to making your time with us memorable and comfortable. It's wonderful to know that you found our customer service to be exceptional and that your dinner at Lola was unforgettable. We truly appreciate your recommendation and kind words regarding our staff. Your feedback motivates us to continue delivering outstanding service to all our guests. We are honored to have had the opportunity to host you, and we eagerly await the chance to welcome you back soon for another memorable stay. Cordially, Management Team The Fives Downtown Hotel and Residences, Curio Collection by Hilton
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Playa del Carmen area.
PRICE RANGE
C$161 - C$226 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
133
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

The Fives Downtown Hotel & Residences, Curio Collection by Hilton - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Which popular attractions are close to The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Nearby attractions include Quinta Avenida (0.4 km), L'Ambassade (0.4 km), and 3D Museum of Wonders (0.4 km).
What are some of the property amenities at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Conveniently located restaurants include Señor Frog's Playa del Carmen 5ta y 8va, Osteria De Roma, and Senor Frog's Playa del Carmen.
Are there opportunities to exercise at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Fives Downtown Hotel & Residences, Curio Collection by Hilton have airport transportation?
Yes, The Fives Downtown Hotel & Residences, Curio Collection by Hilton offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Fives Downtown Hotel & Residences, Curio Collection by Hilton located near the city centre?
Yes, it is 0.9 km away from the centre of Playa del Carmen.
Are pets allowed at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Fives Downtown Hotel & Residences, Curio Collection by Hilton offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.