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Carretera Chetumal - Puerto Juarez Km. 282, Playa del Carmen 77710 Mexico
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About

#23 of 333 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Our All-Fun Inclusive® program transforms and outmatches the traditional All-Inclusive concept, as we offer unlimited access to our Parks: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco and Xenses, as well as deluxe tours to Xenotes and Xichen, with round-trip transportation included. Airport shuttle included.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Private pool
Saltwater pool
Yoga classes
Fitness / spa changing rooms
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Kids' meals
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Bicycles available
Tennis court
Water park
Entertainment staff
Evening entertainment
Table tennis
Walking tours
Waterslide
Nightclub / DJ
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Strollers
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Rooftop terrace
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Private beach
Minibar
Cable / satellite TV
Extra long beds
Whirlpool bathtub
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
iPod docking station
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Trendy
Languages Spoken
English, French, Spanish, Italian and 1 more
9922Reviews1819Q+A100Room tips
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Paul T wrote a review Yesterday
I was dine at las playas and the server Rogolio was perfect and professional. The food was excellent the restaurant atmosphere it good. We was there for lunches and the food and the service is excellent we come back and dine on same day.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Miles B wrote a review Mar. 2022
Chatham, United Kingdom110 contributions154 helpful votes
+1
Hotel's Favourite
As with my previous reviews, I will first state that I have travelled to a handful of countries in Central America and the Caribbean, this is my second time in Mexico. My girlfriend has travelled around the Caribbean and Central America extensively. This is her 7th time in Mexico. I’ll attach photos here but have far more on our Instagram page @bananabeantravels. As a warning, my reviews are long. We stayed here for 2 weeks in February 2022. We flew from the UK with TUI. The flight took 10 hours. After arriving, customs took an hour, then we found the Xcaret rep and coach. The trip to the hotel took an hour and we were able to check in on the way. At the hotel, we simply had to go to the front desk to set our bracelets. We were given a bag with a Hotel Xcaret facemask and hand gel and got a cold face towel, drink and ice lolly. Check-in was so simple, even getting an upgrade. After check-in, you can meet with a concierge to arrange tours. We had booked the majority of these already and the process was very smooth. We were then guided to our room. The concierge did speak to us about buying membership or a timeshare, but we politely declined and that’s all that was mentioned. The rest of the review will be broken into sections: The room: We were given room 4610, however, we were able to upgrade. We spent 1 night in 4610, then moved to room 4141 (Casa Viento) for the remainder. The rooms are large, stunning and well decorated with traditional Mexican art. We received a king-size bed, although be aware that the bed type is not guaranteed (e.g. you may get two Queen-size beds instead). The contained a TV, bed, wooden desk with a minibar (containing water, soft drinks and beer), coffee machine and tray of Mexican sweets snacks. The walk-in shower was powerful and we adored the tiles used for decoration. We used the rosemary & mint shampoo, conditioner and body wash that was provided. There was a jacuzzi bath in one corner. We also had other amenities, including soap, toothbrushes and toothpaste. The bed was comfortable and we both slept very well, with only minor complaints (‘negatives’ section). There were sockets, with USB slots and US-style sockets. Room 4141 was secluded, with a hammock and little pool just outside the room and a path out towards the rivers and coves. The room was well-cleaned daily. The sweets, snacks, drinks and used amenities were refilled every day. At night, a turndown service prepared the bed and left some Mexican sweets in little baskets. This didn’t occur every night though (we got it 9 of 14 nights). The resort: In short, the resort is breathtaking. The hotel is surrounded by a lush jungle. From our room, our pool was surrounded by plants and greenery, with a path leading out to the coves. The coves are stunning and we spent ages exploring by walking and swimming around them, or hiring a free kayak/board. We recommend visiting the Xpiral tower. The views from the top are amazing, especially the sunrises. The hotel itself is a sea of green, with plants in just about every outside area. We encountered numerous animals around the resort and heard reports of others that we sadly missed. There were coatis, agouti, house geckos and lots of Mexican spiny-tailed iguanas, as well as lots of fish in the rivers. The animals that we missed included spider monkeys and even manatees. We did look for snakes around the hotel, as we are keen herpetologists and keep snakes at home. We sadly didn’t find any, which might bring comfort to some of you. There are a few pools around the hotel, as well as the Fuego pool, which is for Fuego guests only. The main pool we spent time at when not in the coves was the pool located next to the Traijinera restaurant. We never had issues getting sunbeds with shade, even when arriving at 11am. You’ll find fresh towels in each area, located in covered wagons. Used towels can also be returned to any of these wagons. There was no towel card system like in other resorts. The other pools are of varying sizes, including a kids pool, but we spent very little time in these. Around each pool and the coves, we were still being waited on and any time we asked for drinks, we quickly got exactly what we ordered. You’ll eventually learn your way around and discover which secret paths lead to hidden areas of the hotel, and which secret paths just lead into other blocks. You’ll also come across several unplanned events, such as a Mariachi band or a group of Mayans in full body paint. All the entertainment around the resort is authentic Mexican, including Spanish music, some of it played live, in the restaurants and around the hotel. We loved this, as the whole experience was refreshing, rather than having UK/US charttoppers played loudly around the pool. The restaurants: Some general info about the food and restaurants here then I’ll get to each restaurant. Firstly, I have a nut allergy. I was always asked for dietary requirements at every restaurant. Any allergies we informed them of were noted and paid close attention to. When I ordered something that may have had nuts, the meal was altered for me. Even at Bio, the vegan restaurant where many of the meals used nuts, they were to accommodate my allergy. You’ll also find food carts that pop up in different areas of the resort. These offer a quick snack that you can just grab. We found a cart for pork pibil tacos and tortas, along with a corn cart, sweet potato and plantain cart, a soft drink and horchata cart, a marquesita stall and an ice cream cart. There is a huge range of food available and it was all amazing. We’re both adventurous eaters and we tried as much of it as we could. It was nice to see less common ingredients, such as beef sweetbread, grasshoppers and bone marrow. I highly recommend trying some of these dishes, as it’s not often you get to try them so well prepared. As well as this, I ate a large range of seafood, such as mussels, oysters, sushi and ceviche, but never felt ill or had an upset stomach. All of the food we ate was well spiced and flavoursome. This improved the whole experience as rather than catering towards everyone and making all the available food bland and mild, everything tasted delicious and authentic. The menus for every restaurant are in the form of QR codes and can be accessed on your phone. This also applies to drink and room service menus. We ate at every available restaurant, excluding; Fuego - exclusive to Casa Fuego guests, HA - an 8-course tasting menu designed by Mexico’s first Michelin-starred chef, but has a $150 per person additional fee and looked very fancy, but not substantial. Teatro del Río - a dinner and a show, but the menu looked limited to us and we could watch the show from the bar rather than having the meal. At non-show times, other large events were shown here, such as the Superbowl. The other restaurants are reviewed below: Mercado de la Merced: Mercado de la Merced, or simply Mercado, is the main buffet. It is beautifully designed to look like a Mexican market and has a range of food available. It is open for Breakfast, Lunch and Dinner. We only ate here three times however and weren’t huge fans. Due to COVID, Mercado has changed from a self-serve buffet to an assisted buffet. Every food station must be served by a member of staff. However, we found that many of the serving stations were run by the chefs, who had to juggle serving multiple stations as well as cooking food to order. This led to queues at many stations, issues with other people pushing in the queue and people ordering vast amounts of food for their family and friends. We found this quite a stressful experience. This generally put us off Mercado but could be easily resolved by employing more serving staff to help the chefs. This will also resolve once it becomes a full self-service buffet once again after COVID. Despite this, the food we eat here was all very tasty and found it was less busy to go very late in the evening. Chibali: Chibali is also a buffet, but smaller than Mercado. We’ve seen it get ignored as a kid’s restaurant due to its proximity to the kid’s pool, but we enjoyed all of the food here. It is open for Breakfast, as an assisted service buffet, and Lunch, where it’s a la carte. The service here is better as it’s smaller and easier for the chefs to manage each station while still cooking. We ate at Chibali often. Breakfast has the usual choice of omelettes, cheeses, meats, cereal, fruit and more. We really enjoyed the Conchita pibil, conchas bread, granola pots and omelettes. At lunch, the menu contains a range of pizzas, burgers, salads and pasta. We really enjoyed the four-cheese pizza, the shrimp pizza and the sweetcorn side. There’s also an ice cream and sweet station, full of assorted Mexican sweets/candy. We tried all the sweets and a range of ice cream, of which our favourites were the cajeta (caramel), lemon and corn flavours. Corn ice cream sounds odd but was very good! Bio Bio is a refreshing change from the usual eateries. It is a vegan restaurant but don’t let that put you off. There is an array of dishes available, including pancakes, tofu scrambles, fruit and nut bowls. Bio is open for Breakfast and Lunch and is beautifully set within an open cave overlooking the rivers and coves. If you’re planning on visiting Bio, there are only 12 tables, so there can be a bit of a queue. While waiting you can visit the Bio bar and get a smoothie. These were nice and refreshing. Our favourite meals from here were the papaszules, banana pancakes and the acai bowl. La Trajinera This is an a la carte restaurant, right next to the main pool and is open for breakfast, lunch and dinner. We only ate here for Breakfast, so can only judge that, but the selection of food available was nice with a range of Mexican and non-Mexican dishes. The view over the pool and further out to sea was very nice, especially to start the day. Watch out for anyone splashing too close to you in the pool, however, the lifeguards were very quick to stop anyone from being too disturbing. Our favourites were the French toast, castacán, huitlacoche omelette and the panucho. Las Cuevas Our favourite restaurant, Las Cuevas is a rodizio restaurant that is in one of the caves in the resort. It can be found near Casa Fuego and opposite Bio. You may see online that Las Cuevas requires reservations, but no reservations were required for us. The restaurant itself is stunning, with tables spanning a few candlelit cave. The dining is split into two stages. First, help yourself to the handful of stations around the restaurant, which have salads, cheeses, shrimp and more. There’s also a station outside, in the “smoke cenote” that has meat cuts, cooked to order including suckling pig, Brazilian ribs and bone marrow. At your table, you’ll find a green/red spinner. Red means no food, green means all food. When green, waiters with meat on swords will stop at your table and ask if you want any. There are around 20 options including steaks, sweetbreads, pork ribs, chorizo, chicken and cinnamon pineapple. No favourites here as we loved them all! Once, done, turn your spinner to red. You’ll then be offered dessert. Our favourites were the chocolate volcano and the mango & passionfruit bavarois. Xin Gao Xin Gao is an Asian restaurant, offering three different types of dining, a Hibachi (Teppanyaki) show table, fusion and sushi. It’s located under the main lobby area, near Mercado. This restaurant requires a reservation. Each type of dining requires a separate reservation. The show table was fun, but if you’ve been too similar at another hotel, you’ll have no surprises. You have a choice of beef, chicken, salmon or prawns (or a mix of these), which are cooked in front of you, while the chef does a show. This show includes fire, catching food and utensil spinning. The food was tasty and well cooked. The fusion menu was a lot more interesting and included a range of dishes that are ordered a la carte. There’s a fair range of Asian inspired dishes, including plenty of sushi, curries and spring rolls. There are also interesting skewers, like colossal shrimp and beef heart, along with chicken breast and steak. La Cantina Los Faroles The Mexican style diner, La Cantina Los Faroles is the place to go for dinner with music. It’s located under the main lobby, right next to Xin Gao and Ha. A variety of local bands start playing at around 9pm, including the Xcaret Adelitas who were very entertaining. It’s also the main restaurant for nightlife, with the bar upstairs inside the Cantina staying open into the early hours. The food was very nice, with a range of Mexican dishes on offer. Our favourites were the Oaxacan Appetiser, pork ribs and duck tacos. Las Playas Las Playas is a seafood restaurant, located under the main pool, near the coves. The setting was nice and breezy, overlooking a small beach area. We only ate here a couple of times, as while all the food we had was very good, we felt the menu was a little limited and didn’t have lots of options jumping out at us to try (whereas other restaurants did). Our favourites were the tuna steak, catch of the day (mahi-mahi) and ribeye steak. Room Service We ordered room service for breakfast, lunch and dinner. The ordering process is simple, hit the room service button on the phone and call, confirm you room number, the number of people eating, any dietary requirements and then order. When we ordered a meal unplanned, the food came in 30-45 minutes as promised. When we preordered breakfast for the following morning, the food came on time. The order was correct each time and was still hot. The food is decent and included pizza, pasta and burgers for lunch/dinner, then eggs, pastries and fruit for breakfast, along with much more. Drinks: Unsurprisingly, we ended up drinking a fair bit over the two weeks. There are at least two pool bars and the main lobby bar. You’ll also find a couple hidden away around the cove areas. These bars all serve similar drinks and have a wide range of cocktails and spirits available, our only complaint here is the lack of drinks menus. There were plenty of premium spirits although be aware that some of the very top end spirits did have an additional charge. Our favourite drinks were Mango Tango, Riviera Maya, Havana Lights, Cuba Libre and Long Island Ice Teas. In terms of spirits, we really enjoyed the Flor de Caña rums, Ojo de Tigre mezcal and 1800 Blanco tequila. There are a lot of interesting spirits available to try too, such as Xtabentún, Nixta, and Siete Rayas, The people: Mexico is what it is because of its people and Hotel Xcaret Mexico is no exception. They are some of the nicest people I’ve met and cannot fault anyone working at the hotel. From the moment you arrive at the hotel, everyone is friendly, helpful and attentive. Everyone we walked past said hello or said hello back if we said it first and were constantly working. While all the people we met were amazing, there were several that stood out. First is Alejandro, who worked around the Trajinera pool. We met Alejandro in our second week and he made a huge difference to our holiday. We spoke with him almost every day after meeting and discussed lots like the differences between English and American English and life in Mexico, along with so much more. On our last day, he got us some Mexican snacks to try out. It was a real pleasure to meet him. The others who had a big impact are Cecelia and Carolina, both of whom are concierges and helped us after an incident with our tours (see below). Celeste from guest services/relations was also amazing after this incident. Ariadna from guest services was helpful when initially booking our tours for the holiday. Fabian at the front desk/reception was helpful with mistaken charges on our account after the tour incident. He made the checkout process smooth and simple. Samuel, one of the waiters at Las Cuevas, really went above and beyond when he served us and first recommended Ojo de Tigre (thank you!). Finally, three of the teams that ran our tours were incredible. They truly made the trips unforgettable and wouldn’t have been the same without them. These are: Silvestre (Rambo), Eli, Ramon from Xichen, Noé from Xenotes and Benjamin and Lauder from Xochimilco. Excursions/All Fun Inclusive: One of the main reasons we wanted to book this hotel when we first saw it was the All Fun Inclusive concept. 30 days before we were due to check in, I emailed guest services to book our tours and restaurants. Within a day, Ariadna had got back to me and had booked everything for us. Every tour was booked with no issues except Xichen, which we booked on arrival.I won’t review each of the parks and tours here due to space. The first week of tours were well organised and a lot of fun. At the end of the first week, we switched a planned tour, changing Xel-Ha/Tulum for Xoximilco. The process of changing the tour seemingly went smoothly. The next morning, we woke up early for the Xichen tour. This was our most anticipated tour. When we got coach queue, we were told our names weren’t on the list, even though we had the paper booking as proof. After a few calls, we were told that we had cancelled the tour ourselves and they had no space for us. Understandably, we were very upset by this. My girlfriend ended up crying as it felt like no one was willing to help us after being accused of cancelling. We spoke with a concierge, to find that every remaining tour we’d booked had been cancelled, not just Xichen. The concierge couldn’t book get us on the tour that day and we were asked to go to our room and await a call from guest services to rearrange everything. We sat in the room for an hour and heard nothing. Not wanting to waste time sitting around, we returned to the concierge who summoned Celeste from guest services. she confirmed that we could do Xichen the next day. We could fit this in, but it meant we had a few busy days, which was tiring. Celeste was helpful, reassuring and personally ensured everything was rebooked. She also gave us her phone number for if there were any issues. She kindly arranged a special treat in the room of wine, cake and a rose petal bath when we returned from Xichen. Once this was sorted, we had no other major issues for the rest of the holiday. Upon check out, we did find we had been charged twice for entry into Xichen and a no-show fee. However, upon discussing this with Fabian at reception, these charges were removed without issue. Negatives: There are sadly some negatives of Hotel Xcaret. They are relatively minor in the grand scheme of things but had an impact on our holiday. Our biggest complaint is that the door to every room slams loudly any time it shuts. The rooms themselves are soundproof, but the doors are not. We heard very disruptive door slamming late at night and in the early hours. At multiple times, one or both of us were woken by a door slamming along the corridor or loud conversations. Another negative is that lots of weddings take place here. This would be fine, but it often led to large sections of beach and hotel being shut off. Luckily, none of the restaurants were shut. There was also a party that happened in the area outside of our room. The loud music started in the afternoon and continued until around 12am. This kind of event only occurred once. Having all our tours cancelled was a negative, however, I have already covered that. Conclusions: In conclusion, Hotel Xcaret Mexico is incredible. The setting and design of the hotel is gorgeous, all the food is delicious and the people working there are a credit to the hotel. All-Fun Inclusive is what makes the hotel stand out from all the others, and almost provides too much to choose from. All the tours were a lot of fun and I highly recommend them all. All in all, we would return to Hotel Xcaret Mexico in the future and would love to return with friends to make even more use of the tours and hotel facilities.
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Date of stay: February 2022
Rooms
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Room Tip: Avoid rooms 4410 and 4412, only rooms with a view over the car park.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Xcaret, Guest Services / Front Office at Hotel Xcaret Mexico
Responded Mar. 21, 2022
Dear ManicMetalhead, We are truly pleased to read we were able to grant you with a pleasant vacation, as from the moment our beloved guests take our transportation from the airport to their check-in experience, we have designated staff whose primary aim is to provide the warmest of welcomes to the All fun Inclusive adventure. Thank you for sharing such a lovely review of Hotel Xcaret Mexico with future travelers around the globe! It's quite amazing to read our ever-evolving services had such a positive impact on the overall enjoyment of your vacation. We hope to have the pleasure to have you back very soon. We appreciate your trust and we guarantee you we will go out of our way each time you come back to make your next stay even better than the last one. Sincerely, Hotel Management Hotel Xcaret Mexico
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ana T wrote a review Yesterday
Florida1 contribution
+1
Our family of 5 visited during Thanksgiving break, and stayed 5 days. Our kids 21, 10, and 4 had the best time. The all inclusive activities, including all the parks make this all inclusive hotel worth the price. You can even say, we actually saved by staying here! The food was for sure the highlight of our stay for my husband and I. All inclusive hotels for the most part serve mostly just ok, and sometimes even mediocre food. NOT XCARET MAXICO. They have taken great care in the cuisine offered here. The parks are a one in a life time experience, although we did not have enough time to visit all of them, Xcaret Park and Xenses were our kids favorites. In order to enjoy all this place has to offer you will need at least 5 days. The people were pleasant, always greeting us as we walked by, and management really took their time to make sure we had all we needed at all times. We are specifically grateful to Alejandro Ramos from concierge, whom after a rough start to our vacation at the airport made sure we had a carefree relaxing vacation!!! We will be back!!!
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: If you go in November and plan on visiting Xochimilco, pack your insect repellent gnats are...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Robin D wrote a review Nov. 26
New York City, New York2 contributions
This hotel is absolutely beautiful. Shout out to Gabriel at the front desk for spending so much time with us to make sure we got a room we’d love! We ended up with a king size bed in Espiral building overlooking the river.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kristen W wrote a review Nov. 26
9 contributions5 helpful votes
This was our fifth trip to Hotel Xcaret Mexico and just like our previous trips it did not disappoint! Service is truly what keeps us coming back every year… We travel quite a bit as a family both domestic and foreign and nothing in the world compares to the service here. Rolando has been our butler each and every trip and he always takes the BEST care of us. He always makes sure our needs are anticipated, our children are having an amazing time, and he goes above and beyond to make every day special. When you enter the resort they always say “welcome family” and Rolando truly does treat us like family while we are here and we are eternally grateful for all he does to make our vacation so amazing and special! Here is an insider tip… Reach out to guest service a month before to plan and schedule dinner reservations and transportation to the parks. (We highly recommend Xavage and Xelha). Doing this will just create a seamless and stress-free time for you and your family 😉. I will say Ines in guest service is amazing! She is quick to respond to all of my request and provides a beautiful detailed itinerary for our trip, helping to coordinate everything that we need including additional excursions like dolphin swimming (it is so much easier to book these excursions before versus waiting in line at the park to book them with everyone else). I greatly appreciate all of her time and hard work leading up to our arrival. We always have the pleasure of meeting new people when we come and this year we had the pleasure of working with Jesus as our secondary butler…like Rolando he was always quick to respond to our needs, always going above and beyond to ensure we were happy. He did a fantastic job! In addition, Nandy at the Fuego restaurant was exceptional. She was so friendly and accommodating and always went out of her way to be sure the service was top notch. (The restaurant ran amazing under her supervision). And just to drive home how genuine the service here truly is, we even had Adrianna stop by our room on our first night to say “hi.” She was a butler that worked with us in previous years and just wanted to come say hi to us while we were visiting. If you’re on the fence…BOOK IT!! (Splurge and get the junior suite, email Inez to plan and request Rolando as your butler). Until next time…
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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J-hds wrote a review Nov. 26
2 contributions
I've been there for one week and I spend a great time at the hotel the service good but I have to mention the pool concierge Rene, he took care of us very well and made us feel as home otherwise at kids pool life guard Karla she was paying attention to the kids and when we arrived she was so kind and friendly.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alejandro B wrote a review Nov. 25
My first experience in Xcaret Mexico as a member or socio. I was waiting to go to Xcaret with my wife and son, we were very excited to spend 3 nights and 4 days at the beautiful place. We got to the hotel and we were told to check in at the members (socios) lounge and we had our personal concierge (Pablo) very nice person, attentive, helpful and charismatic. The type of person that you want to meet in your vacation, he will make your stay very special. He spend time with us setting up our activities and suggesting restaurants for us to go, he noticed that this was our first time staying at the hotel as a members or socios and he asked us if we have any questions regarding our membership and we said yes! We have questions regarding our contract and the benefits as a member or socio. He said to us.. don’t worry i understand that you have questions and I’m going to set up a meeting with the membership department located at the chapel and we agreed to attend to the meeting at 8am for us to ask the questions that we had and they to explained to us, we choose at 8am so we can have more time to enjoy the hotel. On Thursday at 8am my wife and i went to the meeting, we went to the chapel and when to the members or socios lounge, a nice lady approached us and asked for our names and asked us the reason of the visit and we told her that we had some questions regarding the benefits of the membership and some financial questions we had and she replied, not worries my coworker is going to help you and guide to any doubts that you may have. We said great!!! Then the coworker (Eduardo very nice guy), approached us and took us to a meeting room, i was thinking to myself why am i in a room where i signed the contract, I’m already a member and i just have some questions, the package that i signed its long and i have questions and also i have questions regarding my payments. Eduardo very nice explained to us our benefits and we were thankful with his help. Then he stepped out and call the manager of the financial department at that moment, he name is Manuel. Manuel came in to the office meeting and sat down and he explained all the doubts that we had in the financial term, we were clear, but he was mentioned that we have to pay 12% interest for sure, he said…. You are going to paid 12% yes or yes…. And you are going to end up paying almost $5K on interest. And he offered me an a upgrade with zero interest but i have to paid $10000K more and $5000K today. He was pushing for me to accept an offer that I didn’t ask and didn’t care because I’m a new member this is my first experience as a member or socio, you can’t offered me a upgrade that I didn’t ask. I reply to him that if a pay off my membership today or tomorrow I waved the 12% interest of the membership and I’m not interested in any type of upgrade because I’m still own the full amount of the membership, Manuel replied, this is the final offer take or leave it, there’s not another offer like this one, i looked at my wife and I thought to myself, its this a reality show?? Are you kidding me?? I didn’t bring my wallet with me because i came to ask questions not to be harass by at sell rep Manuel, that by the way he said that he has 20 years of experience. I said to Manuel no thanks and he stoop up from the table abruptly and didn’t say good bye or shook hands, he just left because didn’t sell a new membership to a NEW member. I was so disappointed by Manuel that I looked at Eduardo and told him that what Manuel just did is intolerable and disrespectful to my wife and I. I asked him, this is the way you guys treated a member or socio?? I just purchased a membership in this hotel 3 months ago and Manuel is trying to sell me another membership… that’s outrageous. I left the office along with my wife and i was so disappointed of the way things are…. YOU are a $$$$$$$ dollar sign and they looked that they care about make you feel like you are at home. I deeply believe that most of the Xcaret staff are there to make you feel special but Manuel all he care is to get into more debt, That was my thanksgiving morning, I got the membership this past August because my family to have that getaway with them to this magic place. I live in miami so for us was the perfect place to disconnect and make memories with my family.
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Date of stay: November 2022
Room Tip: Think twice if your considering to become a member, if you do please READ well the contract
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Zulmira L wrote a review Nov. 25
1 contribution
We are on our last day today and the whole experience it’s been so amazing! The staff is just out of this world and will go out of their way to make your time feel magical! Special thanks to Eduardo and Carolina by the octopus pool for treating our little girl like a princess!!!
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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christina r wrote a review Nov. 24
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The best customer service, so polite and respectful and went out of his way to help me book reservations for a park and follow up on how my trip was going. He really went above and beyond. I would highly recommend
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Carrier9 wrote a review Nov. 23
Toa Alta, Puerto Rico22 contributions3 helpful votes
+1
Me and the family decided to go this year to Xcaret Mexico because last year we stayed in Xcaret arte and let me tell you the Experience and treatment was extraordinary by the employees you also get a concierge who from the time you get off the bus from the airport till the day you leave the hotel his job is to guide you through the hotel , restaurants, shows, park adventures , information and important tips you’ll need to know , we were assigned Mr. Jonathan Excellent human being who always maintained communication with us through out our Xcaret journey this man is a valuable asset to the Xcaret group and company as well as housekeeping lidia , Alejandro from restaurant mercado de la Merced, Mr.bernabe who refilled my refrigerator also brought me coffee to the parks like Xplor staff who care for our visit to the park Ms. Alejandra in the zip lines and Mr. Wagner in Xplor restaurant was kind and made sure we had everything we needed to the medical staff that made sure the toothache I had went away these are employees that really need to be recognized thank you guys for making our vacation worth every penny and ill be inviting more people to you with referral service it’s a 5 diamond service , thank you!!
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: You don’t need a cab Xcaret has their own buses from the Cancun airports to the hotel and back to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$608 - US$933 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
900
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Hotel Xcaret Mexico - Reviews, Prices UPDATED 2022 - Tripadvisor

Frequently Asked Questions about Hotel Xcaret Mexico
Which popular attractions are close to Hotel Xcaret Mexico?
Nearby attractions include Xcaret (1.1 km), Quinta Avenida (6.1 km), and Playacrawl (6.1 km).
What are some of the property amenities at Hotel Xcaret Mexico?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hotel Xcaret Mexico?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Xcaret Mexico?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hotel Xcaret Mexico?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hotel Xcaret Mexico?
Conveniently located restaurants include The Traveler's Table, La Vagabunda de la 38, and Po Thai Restaurant.
Are there opportunities to exercise at Hotel Xcaret Mexico?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Xcaret Mexico have an airport shuttle?
Yes, Hotel Xcaret Mexico offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Xcaret Mexico have airport transportation?
Yes, Hotel Xcaret Mexico offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Xcaret Mexico?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Xcaret Mexico offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.