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HM Playa del Carmen

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1 room 2 adults 0 children
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HM Playa del Carmen
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433 Reviews from our TripAdvisor Community

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Showing 180: English reviews
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Jersey City, New Jersey
Reviewed 1 week ago

I am hapoy that my boyfriend reserved the HM hotel, we were tempted by others that were slightly cheaper but knew we booked right as soon as we got there. The hotel is like a small boutique, its gorgeous, the restaurant and pool are beautiful, and very relaxing and quiet at least when I was there, and there is a...

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Helpful?
Thank abbyfung09
Reviewed 1 week ago via mobile

Location perfect, not too far away from the beach or the 5th avenue. Staff very friendly, especially waiter named Israel, always smiling and interested learning our language, very nice guy! Cleaning also worked very well. Wifi was't good. Not fast, I uploaded couple of pictures for two days :D Room was also very basic, missed paintings and curtains. But anyway,...

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Thank Marjis V
Miami, Florida
Reviewed 2 weeks ago

We did Cancun last year so tried Playa Del Carmen this time and loved the place! This hotel was ideal for us as a group of 6 girls. The rooms were big and light so good for make-up, hair etc. Super clean everywhere you looked and the pool and bar are in the center so that's like the hub of...

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Thank r0set11
Denver, Colorado
Reviewed 2 weeks ago

Best of both worlds as far as location goes. All the shops and restaurants are super close and the beach is just a few minutes away. Great looking hotel and felt like a cool place to be staying. Nice swimming pool and room was very clean and nice decor. Mainly saw other couples staying when we were there and it...

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1Thank sueham78
Lincolnshire, United Kingdom
Reviewed 3 weeks ago

The HM hotel is great for travellers without children - its just not set up to accommodate kids - which is not a bad thing in my book as I have had mine and they are now grown up so to find a hotel like this was a gem. The rooms are really nice, simply decorated but with all that...

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3Thank Oonagh R
Quesnel
Reviewed 3 weeks ago

The rooms are spotless, and the whole complex was constantly being scrubbed and touched up. The pool area is cozy, and there's always somewhere to relax. Breakfast was great, lots of nice fruit and regional specialties as well as omelettes. The front desk staff was very helpful and always friendly. We certainly also enjoyed the bar staff, special thanks to...

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1Thank Brigitte W
Reviewed 4 weeks ago via mobile

It was a last minute booking but it was perfect for us. The room was clean and the room services was perfect. We have no complains only one recommendation, they don't have irons so make sure you take a small one with you.

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1Thank Carolina G
New York City, New York
Reviewed 4 weeks ago

Our family of 3 stayed at HM for 4 nights in February. We had a wonderful time. The hotel is beautiful, especially the pool area, with swings in the water and a swim up bar and beautiful landscaping. All of the staff were very friendly and accommodating - in particular Raúl at the bar and Sandra, Israel, and Nancy who...

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1Thank rg925
Reviewed 22 February 2017

I have been going to Playa del Carmen for 12 years vacationing. Every time I stay in a hotel in town, I struggle with the decibel volume of the surrounding clubs at night. In the past few years, the clubs have started playing very loud, full of bass music at all hours of the night on the beach. A shame,...

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3Thank rachelevine16
Santa Rosa, California
Reviewed 19 February 2017

Close to beach and walking. Nice pool. Great breakfasts. Staff was helpful and responsive.- Raul at the pool bar was kind, attentive, and efficient. It would have been nice to have sitting area in the room. Great place.

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1Thank PlayadelCarmen17

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about HM Playa del Carmen

Address: Av. Constituyentes No 180, Playa del Carmen 77720, Mexico (Formerly Carmen Inn)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $111 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — HM Playa del Carmen 3.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Carmen Hotel Playa Del Carmen
HM Playa Del Carmen Riviera Maya, Mexico
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Questions & Answers

Here's what travellers have asked, with answers from HM Playa del Carmen staff and other travellers.
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Questions? Get answers from HM Playa del Carmen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't just stick to 5th Ave try the back streets”
 of 5 bubbles 36oonaghr, 6 Mar 2017 | Read review
“The ground floor is best for seniors and people with children.”
 of 5 bubbles 259brigittew, 3 Mar 2017 | Read review
“Corner room downstairs had window facing street, a bit noisy. Room upstairs had black-out curtains, balcony, much quieter.”
 of 5 bubbles rg925, 1 Mar 2017 | Read review
“Rooms on the 3rd floor were nice and quiet and had a good view. Rooms on the 1st floor could be wheelchair or handicap accessible.”
 of 5 bubbles rachelevine16, 22 Feb 2017 | Read review
“We stayed in the first floor, room was quiet and of good size for a couple, the second floor has larger rooms with a balcony.”
 of 5 bubbles 476silviad, 1 Feb 2017 | Read review
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