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HM Playa del Carmen

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HM Playa del Carmen
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390 Reviews from our TripAdvisor Community

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Showing 168: English reviews
Reviewed yesterday NEWvia mobile

Location is best, near everything! And the hotel staff is so nice and friendly. Rooms are clean, unfortunately we didnt have balcony, which would have been nice. Our room had 2 medium size beds instead of 1 big. The water in the pool is quite cold, but its only refreshing. Maybe not the best option for families with little children,...

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Thank Marko M
Frankfurt, Germany
Reviewed 4 days ago NEW

The hotel is well located, away from the main and loud street but very close to the city center and the beach (reachable walking in 5 minutes). the hotel is modern, clean, well equipped. The breakfast, as well as the food at the pool bar are really good! I would say nevertheless that the people at the reception were not...

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Thank Camille B
Reviewed 5 days ago NEWvia mobile

Everything you would expect and more!! The staff, wow, amazing! So so friendly and speak such good English. Made you feel so welcome and the prices are amazing! Can't fault a thing. Bar is lovely and so cheap. Wish it stayed open later though! Very good location a 5/10 min walk from everything. So many activities, BPM festival was amazing,...

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1Thank Adeana A
Boston, Massachusetts
Reviewed 6 days ago NEW

This was my first vacation with my boyfriend, and HM was the cutest small hotel that clearly has been given a lot of tlc, and I say that becasue the decoration is so current and high end, there is a little restaurant and lounge area in front of the pool (the pool is in the middle of the hotel its...

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Thank jackieaiche
Reviewed 1 week ago via mobile

Mutton dressed as lamb, nothing more than a facade. Literally. The building is old and mouldy and they've dressed it up with a tropical looking facade so it is appealing from the street. We had to move rooms because of the stench of the mould, and a rusty makeup lamp in the bathroom. Our air conditioning in the new room...

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2Thank Flight_JJ
Estelle L, Director de Relaciones Públicas at HM Playa del Carmen, responded to this review

Dear client, Thank you for your time on this review. We are very disappointed to read you didn't enjoy our hotel and we apologise for not living up to your expectations. Our maintenance department has been informed about this review and will be checking all rooms in search of the facts you have mentioned. At HM Playa del Carmen we...

Reviewed 2 weeks ago via mobile

Well did not know what to expect but was pleasantly surprised staff were welcoming, and went out of there way so many times to look after the odd ball Aussies. Really laid back bar area in from of pool, heaps of scenery and banana trees to look at to pass the time between outings. Easy stroll to the long crazy...

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Thank joe b
Baton Rouge, Louisiana
Reviewed 2 weeks ago

My wife is originally from Mexico, and even though she wasnt raised there, she has a lot of family, so when we visit, we are like locals, they know the best restaurants, shopping, night clubs etc. We have stayed at plenty of places in Playa del Carmen, and can say this was one of the best experiences for a portion...

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Thank c0lestuart
Reviewed 2 weeks ago via mobile

Nice hotel in a great location. Less than 5min walk to the beach. Lovely pool and rooms are big! Staff are very helpful and are happy to help book any tours etc or provide advice. Breakfast at hotel was basic but yum and was more than enough. Would stay again. Great value for money.

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Thank Nate G
Baltimore, Maryland
Reviewed 2 weeks ago

Lovely hotel in a great location and workers always happy. Housekeeping was great and asking for extra towels was not an issue. Breakfast good but too busy to sit down and relax as we felt that they needed our table for awaiting guests. Liked the pool. Location just incredible. Our room was not 5 stars but it was very good.

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1Thank burnsg61
Reviewed 2 weeks ago via mobile

Beautiful pool area, standard rooms. Was having a great time until I had a shower with this disgusting hair ball (not mine). I requested the shower to be cleaned as it obviously was not cleaned in between guests. Concierge said he would ask the manager to speak with me the following day (he/she never bothered to attempt to contact me)....

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1Thank Brodieonholiday
Estelle L, Director de Relaciones Públicas at HM Playa del Carmen, responded to this review

Dear Brodie, Thank you for your time on this review. We would like to apologise for the inconveniences caused during your stay. We will be sending your comments to the departments involved (maintenance, cleaning, reception) so that this doesn't happen again. At HM Playa del Carmen we read all the reviews as they help us to improve day by day....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about HM Playa del Carmen

Address: Av. Constituyentes No 180, Playa del Carmen 77720, Mexico (Formerly Carmen Inn)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $144 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — HM Playa del Carmen 3.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Carmen Hotel Playa Del Carmen
HM Playa Del Carmen Riviera Maya, Mexico
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Questions & Answers

Here's what travellers have asked, with answers from HM Playa del Carmen staff and other travellers.
11 questions
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Questions? Get answers from HM Playa del Carmen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and get a room on the 2nd flr so you only have to walk up 1 flight of stairs”
 of 5 bubbles LeroyManning, 1 Jan 2017 | Read review
“Balcony, quiet room towards the side street, no noise from the pool”
 of 5 bubbles , 29 Dec 2016 | Read review
“Selet room with balcony, little noiser but more view”
 of 5 bubbles shapers2014, 28 Dec 2016 | Read review
“ground floor rooms 100 onwards or rooms 300 but at the front of the hotel.”
 of 5 bubbles JonRoberton1974, 22 Dec 2016 | Read review
“ask for a room with balcony”
 of 5 bubbles T0ETtonyb, 26 Nov 2016 | Read review
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