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HM Playa del Carmen

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335 Reviews from our TripAdvisor Community

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There are newer reviews for HM Playa del Carmen
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Showing 138: English reviews
Aurora, Illinois
2 reviews
Reviewed 19 September 2016

We got everything we wanted with HM because it was next to the 5ta Avenida of shopping the city area with the bars and people etc and it was also oceanfront, so a couple of feet from the hotel was the beach offering complete relaxation and water activities. Since our hotel had free parking, we rented a car and drove... More 

Helpful?
Thank carissabelvue
Cambridge, Massachusetts, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 September 2016

My girlfriend and I stayed at this hotel for one week. The hotel is located conveniently near 5th avenue and ADO bus station. Clean rooms, breakfast was really good. The staff was friendly. Special thanks to Israel, who served us during breakfast.

Helpful?
2 Thank Damir S
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 September 2016 via mobile

Such a good hotel near to the beach. Best place to relax! For people who want to go shopping or see the nightlife of Playa del Carmen you just have to go to the 5th Avenue (3minutes to walk) Rooms are cleaned perfectly! Very nice and gently bartender called Kevin!

Helpful?
1 Thank Sidney A
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 September 2016 via mobile

HM Playa deal Carmen is a nice, well decorated city hotel with very friendly employees. Especially bartender Kevin was amazing because of his knowledge of the drinks, the way of serving and so on. Breakfast is included and of good quality with Western and Mexican food (and fresh juices). If you want to explore Playa del Carmen and surrounding this... More 

Helpful?
3 Thank Thomas1988
Coventry, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 September 2016

Me and my husband stayed here for our honeymoon, when i walked in I was blown away by how beautiful this hotel is I was so happy as this was a surprise from my husband and i was so worried about what he's booked but it was perfect. theirs a pool that u see soon as u walk in, its... More 

Helpful?
2 Thank Preity C
Wyoming
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 August 2016

Let me just say that if you are looking to travel to mexico for that Cancun party, youre in the wrong spot. Riviera Maya is adult-like and peaceful, this is the place to really disconnect as in not look at your phone. The hotel is on the actual beach, the sand is white and the drinks are cold, at least... More 

Helpful?
2 Thank 2005Lid
Greater London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 August 2016

If you are a family that would like to spend your entire holiday by the pool drinking Margaritas, there are hotels with more amenties and entertainment for families in Playa del Carmen but we chose HM precisely because we didn't want to be stuck in another hotel for 2 whole weeks watching the same entertainers over and over. The location... More 

Helpful?
4 Thank dentxchip71
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 August 2016

Thanks to Mariella, Israel, Romanand team, we had very comfortable yet professional boutique experience down Mexico! Love the food and drinks provided with relaxing music all day. Location is the best, safe and sound!

Helpful?
2 Thank Elvavava
Lisbon, Portugal
Level Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 25 August 2016

The hotel had recently opened, when we visited and we were the first people to stay in our room. The rooms are decorated bright and very clean with few furniture, but basically with everything you need. The bathroom very good and nicely decorated. The rooms are very comfortable and very quit and we enjoyed very good quality of sleep. The... More 

Helpful?
1 Thank Stephan H
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 August 2016

From the start of the holiday till the end of the 5 night trip we werexpect delighted with the hotel, both me and my husband and my kids. I was concerned about staying at a hotel that maybe didnt have kids activities scheduled, maybe they would be bored or it would be too long of a trip buto none of... More 

Helpful?
1 Thank Mollysarahbaker

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about HM Playa del Carmen

Address: Av. Constituyentes No 180, Playa del Carmen 77720, Mexico (Formerly Carmen Inn)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $145 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — HM Playa del Carmen 3.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Carmen Hotel Playa Del Carmen
HM Playa Del Carmen Riviera Maya, Mexico
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Questions & Answers

Here's what travellers have asked, with answers from HM Playa del Carmen staff and other travellers.
6 questions
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Questions? Get answers from HM Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room with balcony”
 of 5 bubbles T0ETtonyb, 26 Nov 2016 | Read review
“rooms facing front on the Ave were quiet, yet had wonderful terraces--not a view tho”
 of 5 bubbles trippyyippy, 20 Nov 2016 | Read review
“There are no lifts, request ground floor if you have mobility problems”
 of 5 bubbles Lindaloo2015, 1 Nov 2016 | Read review
“Room 105 was centrally located and on ground floor, great spot!”
  • Loved my room number 105
 of 5 bubbles dogsrule, 21 Oct 2016 | Read review
“No elevator!”
 of 5 bubbles Alejo84FL, 15 Oct 2016 | Read review
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