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Royal Hideaway Playacar

Travellers' Choice award winner
GreenLeadersGold level
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$374*
US$294*
Great Deal
US$303*
US$315*
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Royal Hideaway Playacar
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3,986 Reviews from our TripAdvisor Community

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Showing 3,471: English reviews
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Highlands Ranch
Reviewed yesterday NEW

Great service. Wonderful view from your lounge chair overlooking the infinity pool and view of the ocean. 5 star dining every night. Great high quality food. Rooms are very nice, beds are extra comfortable. Your stay is in Playacar, which is a gated upscale community.

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank 723bh
Medina, Ohio
Reviewed yesterday NEWvia mobile

What service??! As I am still here at the hideaway sitting by the beach as I write this , still waiting to for towels, soap and a safe in our room, request almost a day ago... service is non existent other than the wait staff. We arrived yesterday afternoon waited 3 hours for our room to not have the key...

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Helpful?
2Thank Brittany T
Madison, Alabama
Reviewed yesterday NEW

Wonderful facility and the customer service is amazing! The staff go out of their way to make you feel special. Food quality was fine, not exceptional. Rooms were very comfortable. I would definitely stay here again or at one of their sister hotels.

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
1Thank loriannek2017
Wimborne, United Kingdom
Reviewed 3 days ago NEW

My husband and I stayed at the RH for 2 glorious weeks with another couple. We couldn't fault the service level and location and overall we found the hotel and staff fantastic. The beach was beautiful with clear blue seas most of the time we were there.....loved to stroll along the beach after lunch to walk off the calories consumed...

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Helpful?
1Thank swirly2017
Community_Manager_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Dear swirly2017, Thank you for taking the time to share your feedback regarding your recent stay at the Royal Hideaway. It is our duty to ensure our guests have a memorable experience with us and it is very rewarding to read a wonderful review such as yours. It would be our honor to serve you again in the near future....

Wimborne, United Kingdom
Reviewed 3 days ago NEWvia mobile

Having just returned from 14 nights at The Royal Hideaway I can confirm what a great resort this is . This is our 10th or so trip to the Riviera Maya previously with teenagers , without them this year it gave us the opportunity to stay at The Royal Hideaway with friends and we were not disappointed . Our room...

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Helpful?
2Thank Simon F
Community_Manager_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Dear Simon F, Thank you for share your wonderful experience about your stay with us, We appreciate the time you have taken out of your schedule to post a review. It is very encouraging to read such good comments about your stay. The team here work very hard to provide a consistently high service and are very proud of what...

Parkersburg, West Virginia
Reviewed 4 days ago NEW

Staff is extremely quick and friendly going above and beyond to please. They even decorated my room and arranged multiple Birthday surprises. Having a concierge right outside the door was so convenient. The hotel was exquisite and extremely comfortable. Food options were great and varied. Beach had soft sand with plenty of chair cabanas available right on the water. The...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank elizabethmE7509UZ
Community_Manager_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Dear elizabethmE7509UZ, It has been a pleasure to read such a positive review in regards to our resort. It is our job to make you feel more than royalty here at the Royal Hideaway. You will always be welcome here, as your new home from home. I will be sure to show my team your kind words, which I am...

Elkton, Florida
Reviewed 4 days ago NEW

Our third visit to this Resort - and we were not disappointed. Despite minor glitches here and there - overall service provided is excellent, and the employees are all willing to engage in personal conversations showing an interest in their guests. The food served is top shelf - presented in a most appealing way - and of excellent quality. The...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
5Thank 323delzan
Community_Manager_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, It has been a pleasure to read such a positive review in regards to our resort. It is our job to make you feel more than royalty here at the Royal Hideaway. You will always be welcome here, as your new home from home. I will be sure to show my team your kind words, which I...

Reviewed 5 days ago NEWvia mobile

Stayed for 4 nights in May as part of a company rewards trip. The location, facilities and room were fantastic. Food was beyond my expectations- fresh, tasty and plentiful. The resort is clean and the pools, bars and restaurants are first class. We had a couple of issues with service during out brief stay - both of which can happen...

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Helpful?
1Thank Charlie W
Guest_Experience_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Dear Charlie W, Thank you for sharing with us your experience at Royal Hideaway Playacar. We extend our apologies for the difficulties you experienced during your stay. The lack of follow up you are describing is a weak point we are now targeting. It is through reviews like yours that we continue improving our service. Thank you again for your...

Reviewed 5 days ago NEW

The pool and beach were exactly what my girlfriend and I needed after months of relentless work here in Colorado. But I have to say the best thing about this resort was the PEOPLE. What a fantastic staff! We were always very well taken care of. They were an absolute pleasure to be around.

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank rodolfoalexanderc
Guest_Experience_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, It has been a pleasure to read such a positive review in regards to our resort. It is our job to make you feel more than royalty here at the Royal Hideaway. You will always be welcome here, as your new home from home. I will be sure to show my team your kind words, which I...

Overland Park, Kansas
Reviewed 6 days ago NEW

Staff worked hard so you enjoyed everything about your stay. The food was excellent, the views were perfect. More shows at night would have been a nice upgrade, I would recommend this hotel to friends and we will come back again.

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank craigk602
Guest_Experience_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Dear craigk602, Thank you for highlighting your favorite services of Royal Hideaway and for choosing us as your holiday destination. We appreciate your recommendations and we hope to see you again in a near future! Warm regards.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $391 - $889 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Barcelo, Booking.com, Hotels.com, Hotwire, Priceline, Travelocity, TravelUp, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and HRS so you can book your Royal Hideaway Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#24 Spa Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hideaway Playacar staff and other travellers.
523 questions
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Questions? Get answers from Royal Hideaway Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid ground floor if you can as the rooms are darker due to trees.”
tripperBristol, 23 May 2017 | Read review
“every room and building seemed to have a amazing view of some part of the resort.”
redmonds4ever, 22 May 2017 | Read review
“the second floor rooms facing the ocean would appear to be the nicest rooms at the property.”
edc179, 21 May 2017 | Read review
“All rooms are well located and you can either be near the beach or near the restaurants.”
billwhc, 13 May 2017 | Read review
“As with most hotels, rooms nearer to the beach/pool.”
188bethp, 8 May 2017 | Read review
5 of 5
Barcelo.com
US$294* /night
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Bookit.comUS$303
TripAdvisorUS$315
TravelocityUS$374
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*Disclaimer
Prices are for 1 room, 2 adults
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