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Royal Hideaway Playacar

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Royal Hideaway Playacar
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3,885 Reviews from our TripAdvisor Community

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Showing 3,396: English reviews
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California
Reviewed yesterday NEW

This is an all inclusive hotel (more on that). The greatest feature was its subdued nature and tranquility - no drunk spring-breakers and chest pounding music. It is the perfect getaway to relax. The beach is not crowded as at the many mega-hotels in Cancun. Beautiful beach. Nice little gym and spa. It is a hideaway, and we found we...

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Thank Journeyman_Traveller
Orland Park, Illinois
Reviewed yesterday NEW

Royal Hideaway Playacar was our first experience with an all-inclusive resort and also our first time being in Mexico for more than a 'cruise ship stop.' We cannot say enough wonderful things about the property. We're already counting on another visit to the same resort in 2018. It was so relaxing and peaceful! Juan Carlos (bell boy) was amazing and...

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Thank Chowy_64
Reviewed yesterday NEWvia mobile

We recently got back from her stay at the Royal Hideaway. It was such an amazing vacation. The hotel itself is great the grounds are beautiful the food was excellent . It is close to fifth Avenue and downtown if you want to turn things up . It is very relaxing the drinks are wonderful and I already want to...

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Thank teetsy44
A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 3 days ago NEWvia mobile

This hotel is Booting, no music during the day, at the same. If you want to just relax and not do much then come here. My wife and I are here now, we can say the hotel is clean and the rooms are comfortable, but eating food is the issue. Breakfast is just simple but lunch is slim pickings. Not...

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1Thank A TripAdvisor Member
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, I have read and taken note of the key points in your review and I will be ensuring all of our policies are in force and maintained to the standard in which we achieve. I will be sure to show my team your kind words, and we hope to see you return in the future! Best Regards

Reviewed 3 days ago NEWvia mobile

We are on our way home from a 5 night stay at the Royal Hideaway, 4 couples all in 30s, who left kids at home. This was a perfect getaway for all of us. No one was disappointed, some liked excursions and visiting 5th Avenue others the beach or pool. The food was excellent and chefs were accommodating to changes...

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2Thank Michael M
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, We are over-joyed hearing about your fantastic stay here at The Royal Hideaway, and very much appreciate your valuable feedback. You and your family are welcome back here anytime, it will always be your home from home! I will be sure to show our team your kind words and we hope you give us the opportunity to...

Reviewed 4 days ago NEW

Very nice, well constructed property with amazing staff. We were booked at the Allegro next door, but heavy rains did some damage in our room (apparently), so they sent us to this resort for 2 nights. What a delightful surprise. Highlights: Very nice dinner at the Asian restaurant with server Tio. Nice little jewelry shop owned by world traveler Dario....

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1Thank RandRabroad
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Valued Guest, Thank you for sharing this review! Truly, hearing from a guest as taken with our resort as yourself is a gift, and I will be sure to show our team your kind words. Should you plan another trip of luxury and leisure, we hope you will keep our resort in mind. We would be thrilled to serve you...

Littleton, Colorado
Reviewed 6 days ago NEW

My husband and I just returned from the Royal Hideaway Playacar. Wow, that was the perfect vacation. I am 52, my husband is 55. We booked our trip through Costco and they took care of all the details including air travel, and shuttle to the resort. I almost don't want to tell people how good this was because I'm afraid...

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7Thank luzimmcm
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, We are over-joyed hearing about your fantastic stay here at The Royal Hideaway, and very much appreciate your valuable feedback. You and your family are welcome back here anytime, it will always be your home from home! I will be sure to show our team your kind words and we hope you give us the opportunity to...

Dallas, Texas
Reviewed 1 week ago

I stayed at RH back in 2011. For the past four years, I've stayed at the Iberostar Grande. This year, I got a great deal so I decided to go back to the RH again. Pros: *Food was excellent. Meals were some of the best I've had during my travels to the all inclusive resorts in the Caribbean (I've probably...

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4Thank JenDeSaegher
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, I am delighted to read such a detailed review about your experience during your stay with us. We really appreciate your valuable feedback; it is a motivation to us and also a helpful reference for our readers and future guests. I will be sure to show my employees your kind words, and we hope to see you...

Chicago
Reviewed 2 weeks ago

We arrived at the Royal Hideaway on Friday April 7th and asked Expedia to remove us on April 8th. The property was not as advertised and did not meet the qualifications of a five star resort. Expedia did agree to transfer us and we are now at the Excellence having an amazing vacation. Let me start by saying the staff...

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5Thank HiFred123
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear guest, We are disappointed we did not meet all your expectations and learn about the inconveniences experienced while staying with us. For that reason, all pertaining areas will receive your feedback and we will continue working hard to achieve excellence. We hope you have the opportunity to visit our resort again. Sincerely,

Cheltenham, United Kingdom
Reviewed 2 weeks ago via mobile

The good parts of the Royal Hideaway is that it is a beautiful Hotel immaculately clean in the open spaces and in a gorgeous position with lovely beach and fantastic staff. The bad parts is that you are told what restaurant you are eating in and what time and there is no room for movement. If you don't get your...

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10Thank AppleSpence
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear guest, Thank you for taking the time to do this review. Your feedback is essential in our effort to improve our service standards. Please accept our sincerest apologies for the inconveniences you mentioned and about your perception from our resort. We really hope you can give us another opportunity to show you this is not the kind of service...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $455 - $898 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#16 Top resorts Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hideaway Playacar staff and other travellers.
497 questions
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Questions? Get answers from Royal Hideaway Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are in small building clusters. The closer you are to the beach, the better the view.”
Journeyman_Traveller, 24 Apr 2017 | Read review
“Every Room is great”
Chowy_64, 24 Apr 2017 | Read review
“We were located by the serenity pool, close to the lobby, which was very quiet.”
RandRabroad, 21 Apr 2017 | Read review
“31,27 and 24 are close to the pool”
DaveNfld, 3 Apr 2017 | Read review
“If you can't walk steps, ask for a room on the ground floor. The 3 floor villas don't have elevators.”
Jim_fromPGH, 31 Mar 2017 | Read review
5 of 5