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Royal Hideaway Playacar

Travellers' Choice award winner
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$374*
US$294*
Great Deal
US$303*
US$315*
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Royal Hideaway Playacar
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3,979 Reviews from our TripAdvisor Community

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Showing 3,466: English reviews
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Parkersburg, West Virginia
Reviewed yesterday NEW

Staff is extremely quick and friendly going above and beyond to please. They even decorated my room and arranged multiple Birthday surprises. Having a concierge right outside the door was so convenient. The hotel was exquisite and extremely comfortable. Food options were great and varied. Beach had soft sand with plenty of chair cabanas available right on the water. The...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank elizabethmE7509UZ
Elkton, Florida
Reviewed yesterday NEW

Our third visit to this Resort - and we were not disappointed. Despite minor glitches here and there - overall service provided is excellent, and the employees are all willing to engage in personal conversations showing an interest in their guests. The food served is top shelf - presented in a most appealing way - and of excellent quality. The...

Review collected in partnership with Barcelo Hotels & Resorts
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3Thank 323delzan
Reviewed 2 days ago NEWvia mobile

Stayed for 4 nights in May as part of a company rewards trip. The location, facilities and room were fantastic. Food was beyond my expectations- fresh, tasty and plentiful. The resort is clean and the pools, bars and restaurants are first class. We had a couple of issues with service during out brief stay - both of which can happen...

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Helpful?
1Thank Charlie W
Guest_Experience_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Dear Charlie W, Thank you for sharing with us your experience at Royal Hideaway Playacar. We extend our apologies for the difficulties you experienced during your stay. The lack of follow up you are describing is a weak point we are now targeting. It is through reviews like yours that we continue improving our service. Thank you again for your...

Reviewed 2 days ago NEW

The pool and beach were exactly what my girlfriend and I needed after months of relentless work here in Colorado. But I have to say the best thing about this resort was the PEOPLE. What a fantastic staff! We were always very well taken care of. They were an absolute pleasure to be around.

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank rodolfoalexanderc
Guest_Experience_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, It has been a pleasure to read such a positive review in regards to our resort. It is our job to make you feel more than royalty here at the Royal Hideaway. You will always be welcome here, as your new home from home. I will be sure to show my team your kind words, which I...

Overland Park, Kansas
Reviewed 3 days ago NEW

Staff worked hard so you enjoyed everything about your stay. The food was excellent, the views were perfect. More shows at night would have been a nice upgrade, I would recommend this hotel to friends and we will come back again.

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank craigk602
Guest_Experience_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Dear craigk602, Thank you for highlighting your favorite services of Royal Hideaway and for choosing us as your holiday destination. We appreciate your recommendations and we hope to see you again in a near future! Warm regards.

Fort Worth, Texas
Reviewed 3 days ago NEW

For anyone who is ready to be pampered and not have to think about plans for the week, this property has great amenities and a peaceful atmosphere. We met many repeat attendees that were very loyal to this little piece of paradise. They made our anniversary celebration very special.

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
2Thank catherineruthh
Guest_Experience_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Dear catherineruthh, Thank you for taking the time to share such great feedback regarding your recent holiday to the Royal Hideaway Playacar. It is always a great pleasure and very encouraging to read such positive comments. I will be sure to show my team your kind words, which I am sure they will be encouraged by. Kind Regards.

Bristol
Reviewed 3 days ago NEW

I wish i could have been more positive! Lots of people return here year after year which must be good. However, lots of 'returners' we met said that standards have dropped. A lot travel over for short trips and I think dont know what the rest of the world has to offer. Lots said they thought standards had dropped and...

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Helpful?
1Thank tripperBristol
Guest_Experience_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Dear tripperBristol, Thank you for sharing us your honest review about your recent stayed with us. We are sorry to read that our gastronomic offer and several aspects of our hotel didn't met your expectations. We work hard to satisfy all our guests needs and request by offering nothing but the best experiences and service. rest well, we assure you...

Omaha, Nebraska
Reviewed 3 days ago NEW

I would definitely go back the food was good the staff was very friendly the beaches are nice they have several different pools the pool service is great it is close to town if you want to go by some gifts or explore a little bit overall it was a great experience

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank brianpD5041VF
Guest_Experience_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Dear brianpD5041VF, Thank you for taking the time to sharing us your review with the TripAdvisor community, we are so happy to read it and we will definitely share it internally to keep improving our services and facilites. We will be honored to host you again in a near future. Warm regards.

Spicewood
Reviewed 3 days ago NEW

My wife and I have had the true pleasure to have been here twice. My favorite spot for sun, fun and relaxing in the world. People will all ways say well did you like Hawaii the best and the answer is always no it was nice and more beautiful than Playa, but a 10 plus hour flight to Hawaii or...

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Helpful?
1Thank 29randelr
Guest_Experience_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Dear 29randelr, Thank you for taking the time to share your feedback regarding your recent stay at the Royal Hideaway. It is our duty to ensure our guests have a memorable experience with us and it is very rewarding to read a wonderful review such as yours. It would be our honor to serve you again in the near future....

Reviewed 4 days ago NEW

The Royal Hideaway Playacar is an excellent place to stay if you are looking for relaxation and not a party resort. The food was great, the staff was very friendly and helpful and the resort was very clean. The only negative thing I can say is they need to be more clear about dress code. The website says for men...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank bluer6
Guest_Experience_RH, Community Manager at Royal Hideaway Playacar, responded to this review

4. Dear bluer6, It has been a pleasure to read such a positive review in regards to our resort. It is our job to make you feel more than royalty here at the Royal Hideaway. You will always be welcome here, as your new home from home. I will be sure to show my team your kind words, which I...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $394 - $889 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Barcelo, Hotels.com, Expedia, Booking.com, Hotwire, Priceline, Travelocity, TravelUp, Cancelon, Cheap Tickets, getaroom.com, TripOnline SA, HotelQuickly and HRS so you can book your Royal Hideaway Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#17 Top resorts Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
#26 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hideaway Playacar staff and other travellers.
522 questions
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Questions? Get answers from Royal Hideaway Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid ground floor if you can as the rooms are darker due to trees.”
tripperBristol, 23 May 2017 | Read review
“every room and building seemed to have a amazing view of some part of the resort.”
redmonds4ever, 22 May 2017 | Read review
“the second floor rooms facing the ocean would appear to be the nicest rooms at the property.”
edc179, 21 May 2017 | Read review
“All rooms are well located and you can either be near the beach or near the restaurants.”
billwhc, 13 May 2017 | Read review
“As with most hotels, rooms nearer to the beach/pool.”
188bethp, 8 May 2017 | Read review
5 of 5
Barcelo.com
US$294* /night
View Deal
Bookit.comUS$303
TripAdvisorUS$315
TravelocityUS$374
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*Disclaimer
Prices are for 1 room, 2 adults
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