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Sandos Playacar Beach Resort

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Sandos Playacar Beach Resort
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11,975 Reviews from our TripAdvisor Community

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Showing 6,343: English reviews
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Port Coquitlam, Canada
Reviewed yesterday NEWvia mobile

We stayed as a family of 4 for 11 nights from March 11 to 22. All in all I would recommend this resort with one the exception below that guests should be wary of: Reception-Front Desk is a total joke...they have no idea what they are doing when assigning rooms. I had called before we left Vancouver to make a...

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Helpful?
Thank Roscoe1969
Edgewater, Maryland
Reviewed yesterday NEW

Went with the Family 3/20/17 thru 3/25/17 had a wonderful time. The resort was very well maintained the grounds were beautiful. The food was good,service was great. I loved seeing the animals,and all of the beautiful flowers. The reception are was very nice and the staff very friendly!! We loved the pool's and the beach!! I would like to give...

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Helpful?
Thank stacey w
Parker, Colorado
Reviewed yesterday NEW

We spent our Spring break at Sandos Playacar. We had a fantastic time. When we first arrived, that was some confusion about our room reservation, but Mario the lobby manager assured me we would be reassigned to a new room once it was available. We only had to spend one evening in the unplanned room and were moved to our...

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Thank sherrircarlson
Reviewed yesterday NEWvia mobile

When we came Sofia Rovira met us in the Meeting Lobby - she was very friendly and nice. Then later on we went to Festival Restorant - service was excellent. Especially Vicente Pat Tux who set up the Table for my wife's special b-day. Also Olga and Bernadino were awesome! Boris Galina Rm 9344 March 28 2017

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Thank borisgalina
Montréal, Canada
Reviewed yesterday NEW

Really enjoyed the Royal Elite service, Miss Carla Ramirez was very efficient. This Resort has the best beach of Playacar! Big and spacy if one wishes ....... The personnel always helpful and smiling. Must try the Spa massages with Karem ,she will make sure your body relaxes totally I thank the team very much.

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Helpful?
Thank michelebp
London, Canada
Reviewed yesterday NEWvia mobile

Large hotel, beautifully landscaped. We were in the family section...perfect for access to the pool, beach, restaurants, etc. Our room was great. Had a few small issues and wonderful Javier's solved them all in an instant! She also arranged for our grandkids room to be decorated for a birthday celebration and it was great! Yasmin at the pool bar was...

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Thank ToogyOntario_Canada
Reviewed 2 days ago NEW

We recently stayed at Sandos Playacar Beach Resort. Along with my now husband we had 24 guest fly in for our wedding/honey moon. The resort is HUGE with lots of fun activities! If you don't want to leave, the resort has everything you need to make your trip memoriable. Our wedding was AMAZING!! Everything was taken care of thanks to...

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Helpful?
1Thank Froggy91
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, While extending you a warm regard, I would like to deeply and sincerely thank you for the nice review you have written regarding your recent stay at Sandos Playacar Beach Resort. We are very glad to know that you, your relatives and friends had a fabulous stay at Sandos Playacar and the wedding was a complete success in...

Reviewed 2 days ago NEW

When they say all inclusive, they mean it. We stayed for 5 days, and we were not charged extra for anything. As far as I can tell, the types of things you could spend money on were spa treatments and renting a jet ski or sailboat. We still brought plenty of 20 peso notes for tips. They were appreciated, but...

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Helpful?
2Thank David D
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, While extending you a warm regard, I would like to sinceraly thank you for the time you have invested to share your nice review regarding your recent stay at Sandos Playacar Beach Resort. We are glad to read that you enjoyed your stay as well our facilities and the services of our members, rest assured that we are...

Halfmoon, New York
Reviewed 3 days ago NEW

This is an average resort in Riviera Maya area of Mexico. Food was average, service was good along with entertainment. Lots of vendors to buy cigars, jewelry, souvenirs at night in the courtyard. Not too far from Playa DelCarmen which is a fun visit.

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3Thank Mark A
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, While extending you a warm regard, I would like to deeply and sincerely thank you for the time you have invested to compiling your review regarding your recent stay at Sandos Playacar Beach Resort. Comments like yours are welcome, as they represent the thermometer of how guests see the areas of opportunity to which we must focus our...

United States
Reviewed 3 days ago NEW

I made a reservation for a colleague coming to Playa del Carmen to work with a local customer. I made a reservation for Saturday and Sunday nights, but our work got extended one more day so I went to the Hotel's front desk to ask for a one night extension (Monday night, usually a slow night). Nuria, at the Front...

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1Thank JacquelineV
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, While extending you a warm regard, I would like to deeply and sincerely thank you for the time you have invested to compiling your review regarding your recent stay at Sandos Playacar Beach Resort. We are sorry to read that you left our hotel with a poor impression as a result of what you find in our front...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Sandos Playacar Beach Resort & Spa is an all-Inclusive hotel in Playa del Carmen with both family and adult sections. We are ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property.Playacar is a private, master-planned community situated on the southern edge of downtown Playa del Carmen. Guests at Sandos Playacar Beach Resort & Spa enjoy this exclusive community’s impressive infrastructure, including an 18-hole golf course designed by Robert Von Hagge, the Xaman-Ha Aviary, pristine biking paths, and Mayan ruins, accessible to the public for hiking.Riviera Maya is a protected region where many remaining artifacts from the fascinating Mayan civilization can be found. Surrounded by Mayan archeological zones, such as those at Tulum, Coba, and Chicen-Itza, this Playa del Carmen hotel successfully preserves a strong sense of Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar. ... more   less 

Additional Information about Sandos Playacar Beach Resort

Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $264 - $551 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Playacar Beach Resort 4*
Number of rooms: 819
Reservation Options:
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Also Known As:
Sandos Playacar Beach Hotel
Hotel Sandos Playacar Beach
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos Playa Del Carmen
Gala Resort Playacar
Sandos Gala Playacar
Sandos Playacar Mexico
Sandos Resort
Playacar Sandos
Hotel Style:
#33 Top resorts Hotel in Playa del Carmen
#35 Family Hotel in Playa del Carmen
#42 Luxury Hotel in Playa del Carmen
#43 Spa Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Playacar Beach Resort staff and other travellers.
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Questions? Get answers from Sandos Playacar Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want to be close to the beach since this is such a large resort, ask for a room by pool/beach not in the family section.”
 of 5 bubbles sherrircarlson, 29 Mar 2017 | Read review
“Try the Haciendas best”
 of 5 bubbles michelebp, 29 Mar 2017 | Read review
“Adult only section is the farthest from the beach, with a great pool and bar. Beach front rooms offers best/only view of the ocean.”
 of 5 bubbles Froggy91, 28 Mar 2017 | Read review
“Get ocean view! It is a bit of a hike to the restaurants - but worth the walk!”
 of 5 bubbles 344jenniferl, 26 Mar 2017 | Read review
“Second floor or a corner room.”
 of 5 bubbles kevinw22, 24 Mar 2017 | Read review
5 of 5