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Sandos Playacar Beach Resort

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Sandos Playacar Beach Resort
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11,288 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Playacar Beach Resort
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Showing 6,055: English reviews
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 November 2011

Stayed at the resort Oct14th-Oct 19th. Some rain the first two days, but managed to enjoy ourselves anyway! We were on a timeshare special so needed to do that, but not a bad experience at all. Our sales person was very nice and there were no strong arm techniques. Food was okay to good, depending on the meal. Breakfast and... More 

Helpful?
2 Thank kateylynn
Surrey
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 31 October 2011

Cleaning Staff 10/10, Animation Staff 9/10, Bar Staff 8/10, Food 7/10, Reception Staff 5/10. Generally good but standards drop in the evening when less staff around.

Helpful?
3 Thank bazzSurrey
Nova Scotia, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 30 October 2011

We visited this resort Oct 18th -25th and really enjoyed ourselves.. Got through customs very quickly, I'd say within 20 minutes of getting off the plane we were outside waiting for our transfer. The timeshare people were out in full force inside the airport, but we just didn't even acknowledge them, and were fine. It was about an hour (give... More 

Helpful?
6 Thank wfkesben
BC
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 30 October 2011

Our arrival at the airport Oct 10th and the transfer to the resort went perfectly. At the registration desk we were informed that since this was our 40th anniversary we would become a member in the Select Club. Our wrist bans were Gold and not Blue. After registering we were took aside by a young lady who informed us the... More 

Helpful?
4 Thank traveller144
Newcastle upon Tyne, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 29 October 2011

I was not going to write a review because why would such amazing place need to be convinced... This huge large place was amazing, fantastic and it ticked all our boxes. We had a room top floor with the adult only pool as our view at first I thought oh no this will be loud with eating erea and pool... More 

Helpful?
13 Thank Rachel B
England
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 28 October 2011

My husband & I have just returned from 2 weeks at the Sandos Playacar Beach Resort & Spa. All in all we had a lovely time; the hotel complex was superb and spotlessly clean, we had a fantastic room and a fabulous male room 'cleaner/maid' and the majority of the hotel staff are very friendly/helpful. The pool areas were immaculate;... More 

Helpful?
4 Thank Twinkle002
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 October 2011

Got married at this resort last year (in October, and the weather was PERFECT all 5 days) at the playa del carmen resort. The hotel was pretty easy to get to by catching a bus/cab to from the Cozumel airport. The room-block rate made the trip very affordable to my guests. Once my family and friends were there (and the... More 

Helpful?
3 Thank Andrea K
bradford
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 October 2011

We have just returned from 2 fab weeks at the Sandos in Playacar. the hotel is amazing lots of different types of food and restaurants. the hotel staff were great and always very friendly especially Fabian in the pool bar. the entertainment team are brilliant they are so friendly they never stop. Renato and Isreal kept us entertained. They have... More 

Helpful?
2 Thank wobblywobster
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 October 2011

I have been a client of Sandos, on three occasions and I have to say I would not recomend this property anymore. The serivice at the restaurants is great and the rooms are average, but the hotel management has it all wrong, it the costomer that comes first and not their opinion. I'm not in the hotel management service, but... More 

Helpful?
6 Thank Hugo H
York
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 24 October 2011

Went to the Sandos on the 15th August for two weeks. Flight was fine. Airport was horrendous. Waited an hour just to get through imigration before even getting to our bags.Not enough staff on the counters and 3 planes in at more or less the same time. We have been to Mexico 4 previous times. We were there in May... More 

Helpful?
2 Thank PASTL

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Sandos Playacar Beach Resort & Spa is an all-Inclusive hotel in Playa del Carmen with both family and adult sections. We are ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property.Playacar is a private, master-planned community situated on the southern edge of downtown Playa del Carmen. Guests at Sandos Playacar Beach Resort & Spa enjoy this exclusive community’s impressive infrastructure, including an 18-hole golf course designed by Robert Von Hagge, the Xaman-Ha Aviary, pristine biking paths, and Mayan ruins, accessible to the public for hiking.Riviera Maya is a protected region where many remaining artifacts from the fascinating Mayan civilization can be found. Surrounded by Mayan archeological zones, such as those at Tulum, Coba, and Chicen-Itza, this Playa del Carmen hotel successfully preserves a strong sense of Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar. ... more   less 

Additional Information about Sandos Playacar Beach Resort

Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $293 - $710 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Playacar Beach Resort 4*
Number of rooms: 819
Reservation Options:
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Also Known As:
Sandos Playacar Beach Hotel
Hotel Sandos Playacar Beach
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos Playa Del Carmen
Gala Resort Playacar
Sandos Gala Playacar
Sandos Playacar Mexico
Sandos Resort
Playacar Sandos
Hotel Style:
#31 Top resorts Hotel in Playa del Carmen
#35 Family Hotel in Playa del Carmen
#39 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen
#55 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Playacar Beach Resort staff and other travellers.
1,148 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Riviera Junior Suite Select Club Adults only corner room lobby/pool side view. Nice room and good features. Very comfortable beds.”
 of 5 bubbles sabalas2016, 2 Dec 2016 | Read review
“adult only section was very nice room 9240 is about as far away from the lobby as you can get. It was pool view and quiet.”
 of 5 bubbles smalltown402, 1 Dec 2016 | Read review
“pray or hope you can find Ingrid”
 of 5 bubbles maureensfamily, 30 Nov 2016 | Read review
“adult only offers better overall amenities but are farthest from the beach. they have a cart to drive you.”
  • jr. suite
  • jr suite, adult section
 of 5 bubbles squeezy33, 27 Nov 2016 | Read review
“Make sure to get a pool view room in the adult only section and not room 9208”
 of 5 bubbles DEBW1954, 27 Nov 2016 | Read review
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