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Allegro Playacar

AMOMAUS$178*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$178*
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Allegro Playacar
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4,466 Reviews from our TripAdvisor Community

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Showing 2,526: English reviews
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Campbellton, Canada
Reviewed yesterday NEW

In just a few words this hotel is great. The rooms are nice and clean, the food is good, the service is exellent. Its not to big and easy to get around it. Nice place to shop across the street 2 minutes away .Free wifi at Star Buck 2 minutes away. Close to 5th avenue 15 minutes walk. The hotel...

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Helpful?
2Thank clement b
Massachusetts
Reviewed 2 days ago NEW

Just returned from a 4 night stay at Allegro Playacar and hope to return again. Staff- they make you feel so at home. From the waitstaff(Isaac was our guy) to the animation staff at the beach and pool-such hard working, dedicated people who can't do enough to make you comfortable. Rooms-we were in bld 51 right near the pools and...

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Helpful?
3Thank wilson2274
Guest Experienc... G, Guest Experience Concierge, at Allegro Playacar, responded to this review

Thank you for choosing Allegro Playacar as the host of your recent vacation and thank you very much for taking the time to share your comments. They are a source of motivation. We would be happy to host your stay once again in a near future. Do not hesitate to contact us if you decide to, it will be a...

massachusetts
Reviewed 3 days ago NEW

We have stayed with Occidental Allegro many times and still enjoy everything they have to offer. In the near past there have been lots of improvements made to the resort, some of them are physical property and some with the staff. The buildings have been refurbished with new concrete and steel stairs. These stairs and railings fit in nicely with...

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Helpful?
2Thank footballboy
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our resort. Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs, and for that reason, your opinion is...

Brighton and Hove, United Kingdom
Reviewed 4 days ago NEW

From arrival to departure the staff at this hotel offered excellent, friendly and helpful service. The entertainment/animation staff were outstanding, especially Alejandro, Fernando, Mario, Victor, Miguel, Roberto and Zamba, providing non stop activities for the whole family. Overall the buffet food was good but trying to book at the a la carte restaurants was time consuming and seemed disorganised with...

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Helpful?
1Thank Hermione1Pask
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

We would like to thank you on behalf of the Management and all our staff members for your positive feedback. One of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction, and for that reason your opinion is very important for us! We would like to invite you to stay with...

Edinburgh
Reviewed 5 days ago NEW

We stayed in this resort for 14 nights over Easter and prompted this review - first time ever I have written a negative report. Rooms very small and thatched roofs leak when rains, bathrooms need upgraded! Beds comfortable but same duvet for 2 weeks, sheets changed daily. No Wi-Fi in 4* accommodation so require to pay even to use in...

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Helpful?
Thank 384angelan
Guest Experienc... G, Guest Experience Department at Allegro Playacar, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Ontario,Canada
Reviewed 5 days ago NEW

This was our second stay at the Allegro Playacar. We stayed from April 14th till the 21st. Our overall review is very positive with one or two exceptions. The staff again were wonderful and friendly and the resort is very clean! There is always someone cleaning. Our room was 4304 (a wonderful spot) We sat by the front pool most...

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Helpful?
2Thank dglmlv
Guest Experienc... G, Guest Experience Department at Allegro Playacar, responded to this review

Thank you very much for choosing Allegro Playacar for your group. We appreciate the time you took to write your review and we are very happy to know that you all enjoyed your stay. We hope you do come back very soon. Let us know and we will gladly assits with any arrangements. Regards, Guest Experience Department

El Paso, Texas
Reviewed 1 week ago NEW

I loved everything about this resort. The customer service is amazing. It seems like everybody love their jobs: room attendants, waitresses/waiters, front desk attendants, entertainment personnel, etc. It is a beautiful resort, with a private beach, with breakfast, lunch, dinner, drinks all included, for an affordable price. I'm looking forward to going back next year. There's no need to look...

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Helpful?
1Thank 874vero
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our resort. Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs, and for that reason, your opinion is...

A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 1 week ago via mobile

We are an active couple with a young teenage son and LOVE a beach vacation every few months. This is a review based on that perspective . We absolutely loved our vacation overall and we had an amazing time! The resort is extremely clean, well manicured, has a tropical feel, the entire staff is really great ..cleaning crew, bartenders, waiters,...everyone...

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Helpful?
1Thank A TripAdvisor Member
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our resort. Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs, and for that reason, your opinion is...

A TripAdvisor Member
2 reviews
4 helpful votes
Reviewed 1 week ago via mobile

Loved this resort! We loved everything about this place . The staff is #1 , the food is all good, the beds are very comfortable. For couples traveling with children, there is an excellent kids club, I've had the pleasure of observing the kids with "Gretchen" and they all love her, she takes care of them like they where her...

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Helpful?
4Thank A TripAdvisor Member
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our staff members and your stay in general; we are pleased to know you had a memorable experience, and we will gladly share all your kind words with our team, who will be very motivated by your review. We...

Reading, United Kingdom
Reviewed 1 week ago

A wonderfully relaxing holiday in a perfect location with direct access to the large sandy beach and with great food and great service to match other more expensive Caribbean resorts. This is a really great place for couples and families with plenty to do. The rooms look like they have been recently refurbished. There are eight rooms in each thatched...

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Helpful?
6Thank Taxman14
Guest Experienc... G, Guest Experience Concierge, at Allegro Playacar, responded to this review

Thank you for choosing Allegro Playacar as the host of your recent vacation and thank you very much for taking the time to share your comments. They are a source of motivation. We would be happy to host your stay once again in a near future. Do not hesitate to contact us if you decide to, it will be a...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service

Additional Information about Allegro Playacar

Address: Lote Hotelero No. 7 | Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $175 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#47 Top resorts Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#60 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Allegro Playacar staff and other travellers.
718 questions
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Questions? Get answers from Allegro Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have certain advantages. Some are closer to the beach while other are closer to the restaurants. There are no bad rooms.”
footballboy, 24 Apr 2017 | Read review
“Choose another hotel”
384angelan, 22 Apr 2017 | Read review
“Not sure there is any choice.”
Taxman14, 17 Apr 2017 | Read review
“stayed in the middle, the resort is built on a hill”
Martin-Scott1234, 9 Apr 2017 | Read review
“Rooms on the second floor have thatched roofs. They are really beautiful - until the birds wake up at 5:30am. book on main floor”
SusanElson, 6 Apr 2017 | Read review
5 of 5
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US$178* /night
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Prices are for 1 room, 2 adults
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