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Allegro Playacar

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4,176 Reviews from our TripAdvisor Community

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Showing 2,413: English reviews
St. Louis
Reviewed 4 days ago NEW

My husband and I just returned from 4 days at the Allegro Playacar. Our purpose was R&R in the sun, and that is exactly what we got. The beach was beautiful, the pools were really nice and clean, our room was very nice, and the drinks were good.We had an issue with the first room they put us in -...

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3Thank lisa_mchenry
ATL
Reviewed 5 days ago NEW

Showed up for a 2 week stay and front desk explained that we might not be satisfied due to construction and offered to put us up at the Barcello down the road. We took them up on it. They even paid the cab fare!

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2Thank ATLchill
Reviewed 1 week ago

I had to move from an existing hotel that was not in the best place. My daughter was able to make reservations at Allegro Playacar and it was amazing. The staff was very pleasant and I had the best time. The grounds and the beach was very well kept and the staff was right on time for whatever you needed....

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Thank Brenda R
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Dear Guest, On behalf of the Management and all our staff members, we would like to thank you for your positive feedback of Allegro Playacar. Our goal is to serve all our guests with the highest level of service and satisfaction. So your opinion is an encouragement for all of us! We would be honored to receive you once again...

San Francisco
Reviewed 1 week ago

We have stayed at Allegro before and it was recently bought by Barcello. We were not told under construction when we booked in June, and expected the worst. They are investing in the property and we were first people to stay in our room. A/C worked great. Hot Water was good. The only restaurant (other two were closed) that was...

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Thank hanssimon
calgary
Reviewed 1 week ago

Occidental was in the process of redoing a number of rooms in the resort. Our time share was a two bedroom overlooking the ocean... We were not able to get into this because of the reno's and we stayed in a regular hotel room... Still it was a super place... the ocean is spectacular... the view is superb. Loved it......

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1Thank Kevin S
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Dear Valued Guest, We appreciate your comments regarding your stay at Allegro Playacar. It is always a pleasure to receive your positive feedback. Thank you again for sharing your experience, and we look forward to serving you in the future, so please do not hesitate to contact us for your next visit. Kind Regards!

tolive
Reviewed 2 weeks ago

The resort has been undergoing renovation for months since its acquisition by the Occidental chain from Spain. We booked our rooms 3-4 months ago with the understanding that renovation should be done by 11/18. However, one week prior to our trip, we were informed that none of the First Club rooms were ready for guests due to delays in renovation....

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Thank tolive
Reviewed 2 weeks ago via mobile

We arrived on the 21st November late at night to be told are room was still under renovation 😢 no restaurant were open & no hot water we had paid for a seaside view but was told if we signed a waver we would have a upgrade a barcelo maya hurray we thought instead we got a standard room with...

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1Thank Craig K
Toronto, Canada
Reviewed 2 weeks ago via mobile

We booked Allegro, but were moved to a stunning room in Barcelo Maya Beach due to construction renovations. (Separate review will be posted for Barcelo.) We subsequently elected to move to the Allegro when they reopened. The purpose of our stay was a friends wedding in Playacar, and while the Barcelo was fantastic, we were just too far away from...

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4Thank MissMassey
Deerwood
Reviewed 3 weeks ago via mobile

First let me say I am a vacation club member and with that does come some perks including a room in closer proximity to the beach and there is always wonderful staff in the First Club. The property was under construction (actually closed the weekend we left) but I felt like the staff did a great job trying to avoid...

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Thank christylc2016
Levittown, Pennsylvania
Reviewed 4 weeks ago

The following is a letter send to the Director for this hotel. The response was to give us a week back in our vacation club and that we wouldn't have to pay our dues for the following year. The problem with that is that I would never want to spend my hard earned $ to book another property when we...

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5Thank PamSchnepp

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting

Additional Information about Allegro Playacar

Address: Lote Hotelero No. 7 | Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $215 - $437 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#45 Top resorts Hotel in Playa del Carmen
#51 Spa Hotel in Playa del Carmen
#56 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Allegro Playacar staff and other travellers.
589 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away from the Stage area - programs start at 9 and run till 10:30pm”
 of 5 bubbles hanssimon, 2 Dec 2016 | Read review
“Our unit the first night leaked water from the air conditioner, so did not get to bed till after 1:00 in the morning... The aches of renovations... But we still enjoyed the location, the friendly staff, the guests.”
 of 5 bubbles kevinsT8325TL, 28 Nov 2016 | Read review
“upgrade to ocean view!!!”
 of 5 bubbles P7702KJbillc, 27 Oct 2016 | Read review
“Upper rooms have king beds lowers 2 queens”
 of 5 bubbles rpsimcoe, 26 Oct 2016 | Read review
“Rooms in block 5 are the best”
 of 5 bubbles graced826, 25 Sep 2016 | Read review
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