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Allegro Playacar

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Allegro Playacar
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4,324 Reviews from our TripAdvisor Community

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Showing 2,468: English reviews
Windsor, Ontario
Reviewed 17 December 2011

My husband and I took a chance and did a Apple Square deal.....we did not know the resort we were going to stay at until we arrived but we were guaranteed a 4* or above. When we arrived we were placed here. The resort was nice and the grounds were kept nicely. The rooms were average and we had no...

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8Thank Jennifer C
Tampere, Western Finland, Finland
Reviewed 17 December 2011

I stayed in Occidental Allergo Playacar in two periods: from 2nd to 4th of November and again from 22nd to 30th of November and I enjoyed my stay and had a really good time. Yes, the rooms need upgrading. But on the other hand the price that I paid for my stay was reasonable and I think that I've got...

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5Thank Eeva K
Kelowna, Canada
Reviewed 9 December 2011

Two girlfriends on a trip Nov 18th – Nov 25th 2011… and after reading so many bad reviews we knew we wanted to write a review before we even left so while we were there we took note of things… -Yes there was a little lizard in our bathroom one of the days (scared my Friend half to death) but...

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13Thank Michelle T
Montreal, Canada
Reviewed 9 December 2011

Just back from two weeks vacation with my spouse and had a Great time. First things first, where there any problems? Yes. Did they spoil our vacation? No, far from it. I can only speak as a First Club member but, Aida,(so sweet) Ignacio and Jose took GREAT care of us. They really were concerned about any issues we may...

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6Thank BobTay
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear Bob Tay, I would like to thank you for choosing Allegro Playacar for your recent vacation. We would like to thank you for the comments you made about our services, restaurants, and the staff. We are proud to have them on our team! They are very committed, and always willing to go above and beyond for our guests. It...

Lac du Bonnet, Canada
Reviewed 7 December 2011

After reading all the bad reviews we were pretty concerned about going to this resort, however when we got there it was not at all like people have been saying. The hotel staff was very friendly, and we got checked in right away, and upgraded to a room by the pool and beach. The rooms are dated however they are...

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9Thank Kara C
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear Kara C We are happy to see that you enjoyed your vacations with us! The most important thing for us is customer satisfaction, and we are glad to see your comments and know that you had an excellent time with us! Thank you for the positive comments you made about our services, the cleanliness of the rooms and our...

Detroit, Michigan
Reviewed 4 December 2011

Yes ,the hotel i s old ,but what you want for that money ?The staff is so nice and friendly .The rooms are old ,but clean .Beach ...oooo the beach is just amazing . If u dont like it ,just go and pay for 5 stars hotel .

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3Thank vanya p
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear Vanya P Thank you for the time you took to write this review. We are happy to know that you had an excellent time at Allegro Playacar. I would like to thank you for the comments you made about our staff, the cleanliness of the rooms and the beach. We are fortunate to have the Mexican Caribbean as part...

Houston, Texas
Reviewed 1 December 2011

Yes, I got there with very low expectations, my son was so upset after reading the reviews, I told them, lets just do it, I already booked it, so to late, lets try to enjoy it the best we can. Oh my God! when we got there, I got the best surprise ever, they upgrade our rooms, to a 2...

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8Thank Monica M
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear Monica M, Thank You for giving us the opportunity to host your vacation and for giving us the chance to earn your trust. We really appreciate the comments you made about our service and our staff; I will share them with all of our team, especially Freddy, Jose, Victor and Fabiola! We are happy to have them and they...

Calgary, Canada
Reviewed 30 November 2011

I have been to the alegro playa car in 2008 and it was an amazing holiday!! so i talked 6 other friends into going there!! well whatl happened? the rooms were terrible but they were clean the customer service at the front desk was terrible and watch out for the Bernice she is terrible and should not work in customer...

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3Thank Tamshaw_11
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear Tamshaw_11 I regret to hear that you experienced so much difficulty at Allegro Playacar. We are committed to providing our guests with enjoyable vacations, and it appears that we fell short during your stay. We received your letter from the travel agency as well, and sent you a response. As we explained to your travel agency, for insurance matters...

chatham
Reviewed 29 November 2011

I checked in on Nov 1311 to wake up to a flood in the room the next day.....went to the front desk was told I would be moved not sure where....... we had already repacked our belongings .asked to return at one to the desk.returned at ten to one and was told it wasn't one yet have a seat..sat watched...

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1Thank chatham-momma
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear Chatham-momma, We are very sorry about the inconveniences you experienced during your stay with us. Our goal is to provide the best vacation experience to all of our guests, and it seems we fell short on this during your stay. We take the safety and security of our guests very seriously, and we encourage all guests to use in-room...

Pelham, Canada
Reviewed 28 November 2011

Our first stay in the Playacar area and we quite enjoyed it. This hotel has a great location on a beautiful beach within walking distance to town-approx. 20:00 via the sidewalk or 35:00 via the beach. Hotel is clean and tidy with attractive grounds and a very friendly staff. We found excellent food at both the buffet restaurants and the...

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Thank JMHPelham_Ont_
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear JMHPelham_Ont_ Thank you for taking the the time to share your experience at Allegro Playacar. We really appreciate it and we are happy to see that you enjoyed your vacation with us! Thank you especially for the comments you made about our common areas, our restaurants and our staff. We will share them with all of our team! We...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting

Additional Information about Allegro Playacar

Address: Lote Hotelero No. 7 | Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $190 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#48 Top resorts Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#60 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Allegro Playacar staff and other travellers.
661 questions
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Questions? Get answers from Allegro Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms closest to the pool are the nicest. i would avoid rooms by the stage up front. they are noisy.”
 of 5 bubbles phylliss351, 18 Feb 2017 | Read review
“Lower numbers are close to night time entertainment. Higher numbers close to beach, pools and quiet evenings”
 of 5 bubbles mccollins33, 17 Feb 2017 | Read review
“The rooms are perfect.”
 of 5 bubbles louisf363, 17 Feb 2017 | Read review
“Pay extra to use First Club, it is a good upgrade and provides lots of perks, including the only hot tub on the property. Most of the facility is recently remodeled and the rest is in the process. Good value here.”
 of 5 bubbles 853jons, 14 Feb 2017 | Read review
“If you wish to sleep before 11pm stay away from the 10, 11 and 12 buildings”
 of 5 bubbles rafaelgU3752DJ, 10 Feb 2017 | Read review
5 of 5