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Allegro Playacar

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Allegro Playacar
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4,402 Reviews from our TripAdvisor Community

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Showing 2,504: English reviews
Moncton, Canada
Reviewed 9 November 2011

We went here with our Daughter, Son-in-law and 2 grandsons. The resort grounds were very well kept. The rooms were clean (starting to get a little tired looking) and respectable. At check-in we were offered an upgrade to the Occidental Grand Xcaret. We had stayed at the Xcaret a few years ago and loved it; however there isn't a beach...

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1Thank Carlyn3
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear Carlyn3 Thank you for choosing Allegro Playacar for your recent vacations. It is a pleasure to hear that we made your stay as memorable as you deserve. Thank you also for the good comments you made about the cleanliness of the rooms, our beach and also our sister hotel Occidental Grand Xcaret. I would like to mention that we...

wisconsin
Reviewed 31 October 2011

We stayed at the Playacar from Oct. 22-26 when we were moved to their sister resort Xcaret for safety reasons due to hurricane warning. This was all handled well and proffesionally. There are no complaints in this area. Safety was their no. 1 concern. Now onto the Allegro Playacar review. We stayed here 9 years ago and my has it...

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3Thank lynWisconsin
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear lynWisconsin Thank your for taking the time to write this review. I sincerely apologize for the inconveniences you experienced during your stay. Our goal is to provide the best vacation experience to all of our guests, and it seems we fell short on this during your stay. I’m very concerned about the issues you experienced in your room. Usually...

Langley City, Canada
Reviewed 29 October 2011

We were a bit nervous after reading some of the reviews because this was going to be our 25th wedding anniversary vacation. We had an excellent time. The food, service, entertainment, and the room was very nice. We highly recommend paying the extra fee for the romantic dinner on the beach. A memory that we will never forget. First Club...

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Helpful?
2Thank K F
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear KF We appreciate the positive comments you made about our food, the service, entertainment and the rooms. The feedback we receive helps us to improve and, in this case, motivates our team to continue keep working hard to ensure that all of our guests have experience like yours! I will be sure to share your review with the entire...

Chicago, Illinois
Reviewed 24 October 2011

There are about 20 resorts in the Playacar community and my wife and I like to take a strol to town after morning breakfest. This is the only property that has a salesman, but this person is a total non profesional. after countless times (in a week) of telling this person thay we where not inrtested in visiting his property,...

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4Thank Hugo H
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Thank you for letting us know about the negative experience you had with the Vacation Club when you walked by our resort. Please know that this behavior is inappropriate and unacceptable, and we do not condone this at Allegro Playacar. I would will speak to the Vacation Club executive board in order to prevent this situation from happening to other...

Sydney, Australia
Reviewed 24 October 2011

Room: Room 5803 - Upgraded first floor "ocean front" room We paid for an upgraded room, which was to include an ocean view, a DVD player and a stereo. ($25 per day, normally $35 per day but since we went from a king to a 2 double the price was reduced.) Good points: - Got a bottle of water every...

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1Thank Earthling911
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear earthling911 We are very sorry for the inconveniences you experienced during your stay at Allegro Playacar. Guest satisfaction is our top priority and it appears that we fell short on this during your stay. Regarding your comment about the upgrade you had into a Superior Premium room, please know that, unfortunately, no specific rooms can be confirmed in advance,...

Toronto, Canada
Reviewed 23 October 2011

We just came back from Allegro Playa Car from an amazing vacation. It rained nonstop for a few days, but later on it was sunny and nice. This resort has very basic rooms. It has a perfect location as it is very near Playa del Carmen. The gardens are well kept and the beach is spectacular. All the areas are...

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2Thank Amololatino
Newcastle upon Tyne, United Kingdom
Reviewed 22 October 2011

Stayed for 1 week after visiting Las Vegas to get married, The grounds and beach were beautiful, bar area very nice, well maintained, the rooms were a big disappointment, very smelly, 3 rooms with no A/C, no mirrors, dirty stained baths, The 4th room offered was reasonable, The food basic, at times only luke warm and we both returned home...

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2Thank natalie14589
Chandler
Reviewed 18 October 2011

We read so many negative reviews that when we arrived we asked if we could upgrade to another hotel -- we could not, so we made the best of it. After getting a bit better room, we discovered that most of the reviews were way off and Occidental Allegro is really nice resort. Keep in mind, we aren't comparing it...

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6Thank Terry2006
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear Terry2006 First at all I would like to thank you for choosing Allegro Playacar for your recent vacations. We appreciate the positive comments you made about our food, the location of the resort, our staff and the service provided during your stay. The feedback we receive helps us to improve and, in this case, motivates our team to continue...

Vancouver, Canada
Reviewed 17 October 2011

We all got sick from the food or the drinks (and yes, we were careful not to drink tap water). The room was clean and older, rustic, but acceptable as it was close to the ocean, pool and was a rustic but nice atmosphere. The beds were thin and awfully hard, but the decorations each day with fresh flowers and...

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8Thank Tracie V
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear Tracie V, We are concerned by your review. For us guest satisfaction is the most important goal and we regret that we could not achieve this with you. I'm very surprised by the incident you mention about the theft from your room. The safe deposit box can only be opened with the password our guests enter by themselves or...

Swift Current
Reviewed 14 October 2011

My wife and I took another couple with us to allegro occidental in march of 2011. We had a great experience and can't believe how negative the comments are. While we were there we didn't have a single problem. Great rooms, no problem with a/c, food was great, staff was excellent, and we met great people. The pool bar was...

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4Thank Curt1_11
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear Curt1_11 Thank you for choosing Allegro Playacar for your recent vacation. We are glad to hear that you enjoyed your time with us and we truly appreciate the comments you made about our rooms, the food, our staff and our services. The feedback we receive helps us to improve and, in this case, motivates our team to continue keep...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service

Additional Information about Allegro Playacar

Address: Lote Hotelero No. 7 | Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $182 - $474 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#48 Top resorts Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#61 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Allegro Playacar staff and other travellers.
685 questions
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Questions? Get answers from Allegro Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All Rooms were the same high quality. Although waterfront is definately the best choice.”
 of 5 bubbles MarioRodrigues1966, 27 Mar 2017 | Read review
“Upstairs is breezy with an open straw type ceiling. All rooms have a hammock on the porch. Rooms near the activity pool will be noisy.”
  • Bird visitor to my deck
 of 5 bubbles j0ya0, 26 Mar 2017 | Read review
“Become a member for private club house, beach area, and infinity pool.”
 of 5 bubbles beaches4life, 26 Mar 2017 | Read review
“Rooms away from the pool are quieter”
 of 5 bubbles DawnD178, 25 Mar 2017 | Read review
“Buildings in the 40's and 50's are close to the sea and pool and quite in the evening”
 of 5 bubbles 720RichardS720, 24 Mar 2017 | Read review
5 of 5