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Hotel El Tukan

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1 room 2 adults 0 children
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Hotel El Tukan
Hotel El Tukan
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1,250 Reviews from our TripAdvisor Community

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Showing 305: English reviews
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Cannington, Canada
Reviewed 2 days ago NEW

We stayed for a week and enjoyed the all inclusive option. This was a great concept especially since my husband does not like to sit at the resort or on the beach. The front desk people were very nice. Bell Hop came on time when we were leaving. Transfer was great. There were 3 of us in a mini bus...

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Helpful?
Thank Cindy R
Pilsen, Czech Republic
Reviewed 1 week ago

The hotel is in the center but still in a quiet area. Pleasant environment of almost family nature. It fits well into the local environment against large hotels. Pleasant atmosphere. The staff of the hotel are friendly and helpful. Good room cleanliness. La Ceiba's staff are also very helpful. Especially waiters Sandra and Manuel. The kitchen is visible to Joel...

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Thank horais
Tukan M, Gerente at Hotel El Tukan, responded to this review

Hi! For us it is always a pleasure to give the best service we can, hope to see you soon again, thank you very much for the 3 weeks with us!

Waterford, Canada
Reviewed 1 week ago

Arrival at 12 pm on April 9... lots of departures and only us arriving. After doing the long line up... they told us we did not need to wait however the room was not available until 3 pm. It was expected, I was prepared and ok with it. We had plans for the afternoon anyway. Not my my first time...

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Thank Annie0879
Tukan M, Gerente at Hotel El Tukan, responded to this review

Hi, for us it is always a pleasure to serve you, hope to see you soon in the Riviera Maya again! Greetings from Mexico!

Reviewed 2 weeks ago via mobile

I loved the place. No luxury but a great location. Easy to go wherever you want in the downtown area within walking distance. The service and food were really good as well. Only problem was that it was too noisy. I could clearly hear the people around me when I was in my room. Made it hard to sleep at...

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2Thank coach_lou_udbg
Tukan M, Gerente at Hotel El Tukan, responded to this review

Thank you very much, we apreciate every comment, hope to see you again soon!

Reviewed 2 weeks ago via mobile

I dont recommend to pay this place a visit The hotel is showing on all websites a wonderful beach and pool which is not true These photos are belonng to a privet club where you need to walk 15 m and pay around 20 usd to check in The hotel itself wasnt clean Rooms were not made and not clean...

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1Thank Romi B
Tukan M, Gerente at Hotel El Tukan, responded to this review

Hi Romi, we feel very sorry for the inconvenience, if there is something we can do for you just let us know. Have a nice day.

Reviewed 5 weeks ago

I did buy a Deluxe room. I was assiged to a bad and dirty room. Bad service. High price for low service. Bad service front desk. Restaurante tulips is not bad but once my dish has 1 woman hair. Bathroom besides front desk was dirty

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1Thank Otávio A
Tukan M, Gerente at Hotel El Tukan, responded to this review

We thank you a lot for every comment, they helps us to continue working to offer you a better experience. Have a nice day.

Eugene, Oregon
Reviewed 17 March 2017 via mobile

The hotels website is miss leading!!!!! It offers kool beach... thats a lie!!!! Was very disappointed. The room was ok smelled of sewer. Beds were ok to sleep on small hard pillows. Air conditioning was a plus. It was right on 5th ave. the big plus for this hotel.

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2Thank Aesilva3
Tukan M, Gerente at Hotel El Tukan, responded to this review

Thanks a lot for the visit, have a great day.

Regina, Canada
Reviewed 15 March 2017

Was right on 5th, close to shopping and the beach but far enough off the main to be fairly quiet. Staff were great. We added a few days and the all inclusive, which was a little on the high end, but workable. Pool area was small with limited recliners, another give up at three to get a seat. The beach...

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Thank robsreviews1
Akron, Ohio
Reviewed 12 March 2017 via mobile

We have been to a few resorts, condo rentals and hotels in playa del Carmen , we would not stay here again. Front desk greeters were just ok, no phone in rooms so if you needed more towels you have to go to the desk and wait.very basic room, we had what they called a "suite", had to ask for...

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Thank 59lisan2013
Alberta
Reviewed 12 March 2017

We were well aware this wasn't a 5 star place, and in fact, we were surprised how nice it was, given the price and some reviews. Things are basic in rooms, and the place is aging, but grounds and pool are nice. Only real complaint with the room itself was the bed being too hard, which is common at cheaper...

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1Thank scubasavage
Tukan M, Gerente at Hotel El Tukan, responded to this review

We thank a lot your comments, have a great day.

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Amenities

Highlights
  • Pool
  • Free Internet
  • Restaurant
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Hotel El Tukan

Address: 5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $104 - $445 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel El Tukan 3*
Number of rooms: 133
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Also Known As:
El Tukan Hotel Playa Del Carmen
El Tukan Condotel Hotel
El Tukan Condotel Suites Beach Club
Hotel El Tukan Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#81 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel El Tukan staff and other travellers.
57 questions
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Questions? Get answers from Hotel El Tukan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“no tips....”
  • our balcony view on the pool
Annie0879, 19 Apr 2017 | Read review
“What i did buy from this hotel was diferent what i did received - Pay $$$ for few”
60ot_vioa, 24 Mar 2017 | Read review
“All rooms seem to have their own character, we lucked out on the top floor, one room. It was great.”
robsreviews1, 15 Mar 2017 | Read review
“Avoid 304 at all cost, you WILL be woken at 6 am everyday by staff banging around! Top floor rooms may be better....”
scubasavage, 12 Mar 2017 | Read review
“Huge ice machine near pool area, stay away. Noise is terrible.”
dfraticelli, 17 Feb 2017 | Read review
5 of 5